Kroger
Reviews and Complaints

Have called and you said you had an over an abundance of calls and the wait would be long...try calling this number...I go to the webside and this is what I got.
I called last week about my fuel points with your 1-2-3 mastercard-I had not been given credit--it supposedly fixed but but they are still not showinglup on my receipts.
This would be a general question-not a store issue

Today at aprox 10:40 Feb 29 th I went to buy three fillet's at your meat dept. I noticed a customer was waiting for service and so I went and did shopping for other items. Upon coming back another customer was waiting for service. He then moved on and I went to the glass to wait for service. There was someone working on a prep table but did not have a direct line of sight to the glass display cabinet that had the meat. As such he would have to deem it on his terms on when to move to a position to observe if anyone was waiting. A my time is valuable to me I decided to purchase a prepackaged cut of meat. This cut was not what I was willing to pay but what I settled for. Maybe a lean team could figure out a better floor plan to fix this problem. As I am sure you company is loosing funds because of this. I love the idea you stores have with fresh meat being able to be purchased and not packaged as other companies do.

I know I'm not the only one that can clearly see that the manager Jessica in salina at the store 0074 isnt the best manager out there. Before she left the store she threated to take away my phone when all I was doing was checking the time then I was going to contiune working/cleaning the area. She verably said to me that she would take my phone and put it in the safe upstaires and I know for a fact that is not allowed I procceded to do my work after she left the room. Now that she has returned to the store in Salina and if she does it again then I might not be so nice this time. I held it back for the longest time and I will keep doing that. I do not feel safe while working with her at the building I after that and many other problems. I have heard many other complicates about her from others so I am not the only one. Also to clear things up I was in the backroom where no customer saw me checking the time on my phone it was simply for 2 seconds then I was heading right back to what I was doing.

I have received a Fred Meyer rewards rebate, however, because I am currently in a location where there are no Fred Meyer stores, and only Smiths stores, they will not honor a $30 rebate that I have, although in the past they did this for me once before. The customer service supervisor at the Fred Meyer online phone no. 866-518-2686 was not only unfriendly, unprofessional, but extremely unhelpful and downright rude. I will no longer be shopping at Kroger stores of any kind.

Krogers cream of mushroom soup low sodium says 49 percent less has sea salt net wt 10.5 oz can after buying it of course heated some up to eat and it sticks real bad then read what it was made from soy beans I bought mushroom soup not soybean put it a container and after it cooled put in the frig a day later I looked at it and it had seperated the mushrooms and whatever from the oil looking stuff must have been the soybean stuff not fit too eat threw it away along with the other 8 cans I had bought unused use date was 04/01/22 or 21 other numbers vad f22a21 d0119 also khm3t this should not be sold to anyone just because you add a mushroom or two does not make it so

I used to love your no salt Veg juice, I loved the taste of the no salt, and i could add a little myself if needed. I am on an extreme low salt diet for health purposes. I used to buy it all the time, until you took it off the shelf a few years ago. I know your low-salt is available, but the no-salt is what I needed. Is there any that you could bring this back on the shelves, or where i can find it?

I have called several departments of Kroger and gotten a complete runaround for a refund.
This is not a complaint against the specific Kroger Pharmacy but against the corporate offices which have been unhelpful and waste considerable time.
Quick summary:
On 8/4/19 I filled a prescription of OneTouch Verio Test Strips RX 6340724.
I was charged $9.98 and paid this although I was told by my insurance that I had no payment due the pharmacy. The pharmacy said they could only do what their system indicated and it said we had to pay $9.98.
We received an EOB which again documented the Maximum You May Be Billed was $0.00. I again asked the pharmacy and they said to contact the Kroger Corporate office. I did and was told to contact a different department Customer Relations Center (KCRC) at 1-866-544-8062 with Reference: [protected].
I called and got an extremely unprofessional and unhelpful lady. She first told me the reference number did not mean anything to her. So, I had to go over the entire issue with her. She asked for my credit card number (which I gave) and said to hold for a minute. After 20 minutes I was transferred (with no explanation from the lady) to a retail Kroger Pharmacy who, obviously, had no idea why my call had been transferred to them (nor do I as I specifically explained to this corporate person that I had already been told to contact corporate and this branch specific had nothing to do with my prescription).
I then replied to the first Kroger Corporate person for assistance (she had tried to be helpful previously). No response.
My insurance paid Kroger a check issued on 9/14/19 and was cashed by Kroger on 9/23/19. Therefore, I paid Kroger and the insurance company paid Kroger. Apparently, this is a double payment to Kroger. I am requesting my payment be refunded to me and this procedure be corrected so others are not scammed by Kroger in the future.
The Kroger Customer Relations Department is an absolute farce. This is now a quest to expose the incompetency of Kroger Customer Relations. They have wasted a lot of my time. If there is something for which I am not aware regarding my complaint then someone from Kroger Customer Relations needs to tell me. Otherwise, my money should be refunded. Additionally, this procedure by Kroger should be internally reviewed to see if others have experienced this same problem.