Kroger
Reviews and Complaints

I bought a Visa Gift Card for $100 plus $5.95 fee at Fry's grocery store in Mesa, AZ in Feb of 2023. On Feb 22/23 I went to register the card (first time tape was taken off the numbers), it showed that $98 was used for Amazon in WA. I bought it in AZ. I then called the [protected] number to straighten things out. They advised me to fax front and back of card, proof of payment and my ID, which I did (with a fax cover sheet outlining the situation and contents of fax) at my cost of $13 at Staples.

On Mar 2/23 I called same number only to have them say that ID was not clear and to resend ID. I did this and spent $4,80 at Staples

On Mar 10/23 I called for update. Was told ID not clear and to resend all docs. I spent $14.90 to resend

On Mar 22/23 I called for update;. I was told ID had to me US. So my friend used her US ID and I resent fax, spending $11.37.

On Mar 27/23 I was told receipt not clear. Just one excuse after another. I stated my frustration to CSR and she ended up hanging up. To me it is quite clear that we showed beyond a shadow of a doubt I bought this. No one has contacted the person who used it fraudulently to prove their purchase. I have sent this info to the Kroger Complaints Dept in Fla. but have not heard back.I have spent $105.95 for gift card and over $50 in fax costs to Staples

Signed: VERY FRUSTRATED CONSUMER

At 10:46 am on March 24, 2023 a Kroger employee falsely accused me of exposing myself. I never exposed myself at all. The Kroger store at Epps Bridge Road banned me for two years. Neither the Kroger manager nor any of the Kroger employees at that location asked me about the accuracy of the accusation. The manager at Kroger as well as the Kroger employee totally bought in to it

03/24/23 11:00am - At deli counter waiting, as usual, to be waited on, one almost has to give a shout out to be noticed. Stacie saw me and stated that it would be a bit because she was taking chickens out of the oven. She is never pleasant or apologetic. I overheard her on my last visit there telling a customer she was going on her break and could not wait on him. He was unhappy due to her abrupt attitude and said a few words. She reciprocated that she was entitled to her break and he left. I voiced my verbal complaint to the day manager (?) today who made mention there have been daily complaints about Staci.

This is the only grocery store in our town, and it makes for a very unsatisfactory experience when dealing with a representative like her from your company. She is a poor reflection of your store.

Last week, I shopped at the Kroger's stores located at Collins Lane Blvd and Crossroads Blvd. in Northern Kentucky. On two different occasions, there were no carts to use at the Collins Lane location with thirty minutes left before they closed, and shoppers were told that no transactions would be allowed after 10p.m. at the Crossroads Blvd. location on three different occasions. That's bad business!

It's been 3 times that this Smith's pharmacy on Coors Blvd. in ABQ NM gives me less medication than what has been prescribed. I have twin teenagers that have been taking methylphenidate for years, for their ADHD. Recently I had to start getting their prescriptions at Smiths due to a shortage on the medication. However it's been 3 times where my kids run out of medication about a week before their next prescription can be refilled. My kids do not take extra pills and there is no one in my house hold that would find it necessary to take their medication. The only reason this is happening is because the pharmacy is not giving me the amount on the prescription. Yet they claim they count the pills several times yet I have had this issue 3 times. These kids can't focus in school without their medication and they are stuck with nothing for the next few days.

i cannot access my account either using the iPhone App or the website. I tried logging into the website using both Edge & Chrome.

On my iPhone I get the error message: You do not have permission to access http://api.kroger.com/v1/connect/signin. The reference #18.1de1dd17.[protected].2caa9ad.

I have tried using your online chat twice and the person I was chatting with stopped texting me. I also called [protected] and was hung up on.

When I tried to call my local store and speak to a manager, the phone rang for over 5 minutes without anyone picking up the phone.

Just like everyone else with this error - I filed a fraud charge, and it's been 5 months and still not resolved with this error. I have been on the phone 3 x today to resolve this. Each time on hold as they "research it" and then tell me to wait an hour and it should be fine. How does me being on hold for 45 minutes total and waiting 3 hours total get me to fill a pick up order TODAY which is the intent? The FIX the ERROR.

I was buying groceries at Frys on Cotton and Greenway surprise Az I could not get the digital coupons to work. I asked for help at the checkstand and the cashier was great. However, Manager would not help or give me the time to give me my digital coupon. It is ridiculous that I could not get the sale.

I have shopped with Kroger for years and you always honor coupons

Lea Noragon

These are the worst chicken wings I’ve ever purchased. 2.5 lbs. of tiny wing pieces with tips included in the 16 piece count. Feathers galore, and they must’ve butchered these things with a hatchet. Broken bones in almost every section. $13.99 regular price, $7.99 on sale, and $5.99 with a Kroger digital coupon. If I knew what was in the bag, I wouldn’t have paid $1. Complete garbage. Prepare to eat bone fragments and feathers instead of chicken wing meat.

In Nov/Dec 2022, I was charged for someone else's order 2x. I contacted Kroger immediately and the charges were reversed but I still cannot order groceries from Fred Meyer.

Dec 3- 141.76 charge

Dec 9- 141.76 adjustment

Dec 14- 141.76 charge

Dec 15- 141.76 adjustment

I've been on hold for hours at a time with no resolve. I'm extremely upset that there is this hold on my account or whatever you want to call it preventing me from ordering groceries. Now I'm out the boost membership price because I can't use it and Kroger doesn't care. Nobody at your customer service will resolve my issue. This is unacceptable. I've been a long time customer for many years and never treated this poorly by a company.

This has been going on continually for months. I am wondering if Kroger is about to go "belly up"? Very few of the products I need are available. I often use delivery service because time is short for me, plus I am handicapped. Also, why advertise for items that are unavailable? Please advise. Kroger's computer software is unbelievably messed up. This is not a new issue. Does anyone at Kroger have any idea of what is going on? As a loyal customer of at least 40 years, I'd like to know what is being done, and when these issues will be resolved.

Thank you.

I've been a loyal Kroger shopper for many years, but several times I have had difficulty attempting to utilize Kroger's grocery pick-up service. On multiple occasions I have lost my chosen time slot in spite of having checked out before the "deadline" time that was indicated. I called customer service on one occasion and was told they couldn't do anything for me. The hour and a half that I spent preparing my order was just wasted time because I couldn't pick up at the only time slots left available for that day. Today, 2/10/23, I attempted to create a shopping list that I could then transfer to the cart exactly when I was ready to check out and instead of my choices populating the shopping list they went into the cart. I contacted chat to ask how to move the items from the cart to a list and was told I couldn't do that. This time it cost me about an hour of my time. I've wasted more time and effort on what is supposed to be a service that provides convenience and saves time. I'm guessing this is an issue with the technology. If Kroger cannot get their technology figured out, they should stop offering the service. Since going inside somewhere else to shop is far more efficient, less a waste of my time and less of an exercise in frustration, I'll be taking my business elsewhere.

Went to get my groceries I ordered. Had to go inside to get some of the items. That they SAID was unavailable. Then I go out to get my pickup and the young woman comes out with nothing? So I’m like I have to take my kid to school I’m kinda in a hurry, explaining how I had to go inside. Wasted some of the time there to get my items. Then another woman comes out says I owe$ I give her $. Then she (the young woman) comes back. Says they don’t take cash? So I ask her just to cancel the shampoo and conditioner. And my daughter hands her PayPal card and says here just use this. She takes the card then says she just cancelling my whole order?! So she tries to walk away with my daughter last card. My daughter has to get out and make her give it back? Then I talk to management. They say. Basically she’s the boss and what she says goes?! Ok. Kroger if you want to lose loyal customer. This is how it’s done. Thanks

I just read that Kroger fired two employees for refusing to wear a Pride logo during Pride month. I too was fired from the University where I taught in Texas for the same reason back in the '90's. All my reviews were good and in fact the students protested the University President's office for me. Please refrain from stifling religious beliefs and be proud of the employees that stand up for their rights. In America, we should be encouraged to voice our beliefs loudly: "One nation under God." In the same article it said that Kroger pays for employees' travel and abortions. If Kroger is so sympathetic to their "rights" why would they be so opposite for the rights of others; i.e, those who object to abortion and object to people who are PROUD of their sex life? I have to wonder why the LBGTQ crowd is PROUD of their lifestyle. Just practice it and be silent as the rest of us do.

I usually have the stores shoppers do the shopping and they don't have time to look at the dates on all the products, but the dairy department is falling down on their jobs. I shopped at the Bradley/Bourbonnais store on 2/2/23. Then I took the groceries home and I drank a couple of glasses of the kefir, and the dog also had a little. Anyway, this aged product is great if you need a colonoscopy. My GI doctor would have been very pleased because my insides were totally cleaned as were my pooch's. The cramps lasted a few days and have almost resolved. I called the store on 2/5 and the manager agreed to refund the products, or in this case she'll probably add them back on to Snap as I am retired and my Social Security check isn't wonderful so I get some help on groceries. Anyway, that doesn't reimburse me for the gas to get there to return the products or the illness that it caused. Just in case, take a look at the receipt and the bottle top photos. Two of the bottles are full. I would like to be informed of the retraining procedures you take with employees who are responsible for removing out of date products from your shelves. I don't expect you to fire them but make them aware of what their jobs should entail. People don't always look at those expiration dates.

This has been an ongoing problem at this facility for at least 3 years. Of course, the customer only has to work with this for the short period when purchasing fuel. It is extremely difficult to impossible to read the text on the instruction screens on some of the pumps at this location (Bennett, CO 80102). A simple existing problem, but needs addressing. They are blurred, faded, dimmed. Others at the same facility are easily read. These, each need a tech to inspect and take the required action to correct. Especially experienced on the north most units at this facility.

January 2023, I went shopping at the Kroger off the George Bush Tollway, Plano, Texas and I saw a big sign in front of cherries with $1.99 a pound. I got 3 bags. When I went up to the checkout, there were no checkers so I went to the self checkout. I noticed the cherries rang up at $5.99 each. I called the gentleman working and he was polite and explained that I needed to use the Kroger Ap to clip the coupons as I shopped and then I would get the discount. I did not have the ap. This system slows down the shopping experience and works to Kroger’s advantage if a shopper does not scan the code because despite being a Kroger Reward’s member, the customer will not get the discount. It discriminates against people without access to the ap, and to people who don’t understand how to use the ap. What data must Kroger collect with this method which is discriminatory to customers and extremely cumbersome to use? The shopping experience is very unpleasant now and is less automatic in reaching for a product with a posted price. Please help me to understand why Kroger is doing this to it’s customers.

I bought 2 lb. block of cheese at Kroger/Fred Meyer November or December of 2022 and it has done nothing but crumbled from beginning to end. I could not slice it and since I like to make toasted cheese sandwiches or just eat a piece of sliced cheese, I couldn't!
Before Kroger took over Fred Meyer I could buy a Pepper Jack Cheese in different sizes in block form that was so nice for slicing and perfect if you didn't want a large block of cheese. I don't remember the company that made it but it was good, sliceable, and a good price and sizes for 2 people to choose from.