Kroger
Reviews and Complaints

I called [protected] and tried to speak with someone in IT but the receptionist, Lisa, said I can't talk to anyone unless I know their name. How can I know their name if I don't know who I need to talk to? That's why I called in the first place!

I work for Peet's Coffee and I need help with an issue with DEXing that can only be fixed by working with a programmer in the IT department. Could you please give me a contact in this department who can in the very least talk to me about how I might be able to fix this issue?

Please call me 510.908.3574 or email me at [protected]@Peets.com

(the category I selected is not relevant, I couldn't find something that applied to my complaint)

Went to Fred Meyer Burlington, Washington om 2-3-2018.

Deli clerk printed food receipt and stuck it to their clothing. Then they sealed the food container with the food receipt they pulled from their clothing. Gross!

This is the second time I have noticed a clerk do this this week. I have seen several different deli clerks do this.

This gross practice should be stopped!

My complaint is about the fuel head clerk is not fit for the job ! She doesn't keep our supplies order ! We always out of supplies ! She is too busy about working in the store then in fuel center ! But she tell us we can't work in other departments ! She well work a whole week in the store instead of the area that she is assigned to ! I don't think this is fair to the other fuel clerk's ! She only one that can get over time and do what she please ! These need to be put to a stop ! When she do work out here she never let us take a break or use the restroom ! Poor manger

The deli is continually out of meats and cheeses that I want. They have not had Maple Ham for months. The got some Cherrywood smoked ham but only had it briefly. I keep getting told that the item are being ordered but scratched off the order (Iby whom?)
They were out of Hoffman's super sharp cheddar.
I know these items are at other Krogers. Why is Store # 350 being neglected?

I have always couponed at my 12th Street location with no problems. But, since you all have allowed a manager from a store you closed in, things have changed for the worst. I went in this morning with some coupons. I followed what the coupon said to the letter. But when I handed my coupons the cashier said we are only allowed to take one coupon for the product, not two. They are only allowing people to use one coupon period. If I buy 2 of the same products, they are only allowing one coupon to be used, regardless to what is printed on the coupon. You really need to educate your employees on everything. Y'all are losing customers because of it!
12th Street Kroger
Lake Charles Louisiana

Date of Incident: January 29, 2018
Time: 9:20 pm
Store: 13 mile & Little Mack
Nature of complaint: Poor/ unsatisfactory service

I am writing a complaint in regards to my recent shopping experience at Kroger Superstore on January 29, 2018 at approximately 9:20 pm. I would to first acknowledge that I've been a loyal customer of the Kroger's brand for approximately 20 years. I shop at this particular store at least 5-6 days a week and I have always had a great experience. My complaint stems from my recent encounter with a lead/Manager Lena. I approached the customer service desk asking for a price adjustment for a food item that was marked down a few days after buying it. Lena responded very quickly "stating that krogers do not offer price matches or adjustments, she was very cold and aggressive in her response. So I immediately ask to speak to a Store Manager. Lena proceeded to call for a Manager while stating that the store manager was going to give me the same feedback. The behavior displayed by Lena was very unwelcoming making me feel unvalued as a loyal customer. Lena was absolutely right the store manager did not give me a price adjustment of which I was only asking for a store credit to purchase other food items. I wrote this complaint because I am very passionate about delivering the highest quality customer service possible, because behind every successful business are thousands of happy customer and one bad experience can be very detrimental to a business. "It is not about who's right, " "it is about what is right."

My name is Lisa Shaver and I live in Fostoria Ohio. 44830. On Saturday January 27, 2018 my husband took my prescription bottle to the Fostoria Kroger. They said they had to call it in to Findlay Ohio because they did not have enough. That was fine so my husband went to Findlay to pick them up. They asked him if that was the right dosage. He replied with if that is the prescription that was called in then I guess so. Well it was not the right dosage. I called to tell them that and they said well he confirmed it so there is nothing we can do. I went to Fostoria and told them what happened and the girl waiting on me was looking on the computer and another girl walked up and said well he brought the bottle in and it said 137mcg. I said not it clearly said 125. She argued for a few minutes when the pharmacist came up. The original one waiting on me said oh they use different numbers. The pharmacist said well we can't do anything about them screwing up but we can fill your prescription. Funny that they can fill it now but couldn't five hours ago. Now I have to pay for a new prescription and wonder what my insurance will say about this. We have a problem every time we come to this pharmacy. I get on Facebook and all you see is everybody complaining. I guess it's time to find a pharmacy that is efficient and knows what they are doing. I am so fed up and tires of all the times I either have to go to another Kroger or we get 2 pills and have to come back to get the rest. Just fed up with the way things are run. The only pharmacy I heard that is descent is in Tiffin Ohio. We are just going to take our prescriptions elsewhere.

Seriously... The box is the same size as the 1lb you used to have... But now the product is 13.25 oz. Ok... I can do with a few less noodles.

However — do you have a lasagna pan that is only 12"x8" like these noodles cook up to?! I've been making lasagna for better than 30 years using the same 13 x 9 x2 that we all have at home. Now, there is a 1"gap at the end... And 3/4" at the sides. Doesn't exactly work to support the lasagna as it cooks! What [censor] came up with this bright idea to cut down the size and de-fraud the consumer by making it appear to be the same?

I will not be buying your cheap product ever again!

I opened a can from a 12 pack I had bought this week, from a store in Falstaff, Arizona. It tasted distinctly of chemicals or soap of some kind. It was disgusting, and within a half hour I became ill, and for the next few days I was vomitting, weak, and felt delirious and shaky. I have been drinking diet sodas all my life. I have had your brand of diet sodas before. I do not know what happened to this particular pack or can of soda, but it was contaminated with something.

So last week me and my husband was shopping as usual and there were two lanes open and the self check out lanes open also. Well we seen the tall gray hair black manager open up a lane so we went in behind the lady who had two children and a few things in her buggy. To be honest I believe it was the black lady who is a manager there well we sat there for a good five minutes just to hear that manager whom was at the cashier with I believe her daughter and her grandbabies I'm not totally sure about that but while we were waiting not one item in her buggy was being scanned all they were doing was talking. I don't care what they were talking about but the manager lady never once scanned an item the whole time we waited and the other two employees who were doing the other cashier were packed with buggies full they were doing there job finally after being in the line the black manager open up we decided to go through a lane who was doing their job.. the next day I went in Kroger and talked to a man named Aaron and I told him what happened the man apologized for her actions and said that he has been waiting for someone to tell them about her doing this kind of stuff. He said that he would talk to her so yesterday I asked him if he talked to her about it but he said he hasn't had the chance to. The day she opened up a lane for that woman if you watch your camera she was on the floor talking with the same lady doing nothing.. this is not the first time she has done this. I really believe she only opened the lane for that lady only. We are always shopping at Kroger store in Blytheville Arkansas it's my kind of store but sometimes the lady needs to treat us all equal... Yes it really bothered me to see her not scan woman's stuff so the next customers could be taking care of. I have had my body crushed from hip down and I hurt a lot. I just don't understand why she couldn't get her groceries scanned and moved on to the next customer. Thank you and I hope someone can improve her manager skills. Thank you for taking the time to read what I wrote you and my phone number is [protected] yes I want a phone call telling me what I done so wrong as being waiting in line for her to talk to them other than doing her job. Her family and friends are always parking up in the fire lane and takes forever to get their shopping done also and on the other hand I have to park where there are parking spots no matter the distance to the store or not I do it cause it clearly states no parking lane right in front of the red box and soda machine. It says that for a reason. I don't shop anywhere else but they are doing a fine job of making me go elsewhere. Nicholas the black man and Aaron the manager are super nice to us and I appreciate how nice they are to me. As a customer I know how rude customers can get and those two seem to know how to handle customers who can get out of control. Before knowing Aaron... Nick was and is the best employee you have. The florists woman she has long grayish hair is also so kind to us. Thank you for taking your time once again and reading my experience in your Blytheville Arkansas s Kroger store... Please I want to be contacted by the main people of Kroger corporation. Thank you my name is Tammy populis which I do need someone to change my phone number and last name on my Kroger card please number use to be [protected] now it's [protected] I went from Tammy Jordan to Tammy Populis. Thank you and please do contact me

The Covington Kroger's workers on night shift are complete night and day. My husband and myself go to the store every morning don't skip a morning. We are regulars as they call us. I love going there every morning to be greeted with a good morning smiles on everyone face's not a negative rude disrespectful person what so ever. On night shift never not once do we get a hello how are you, can we help you did you find everything nothing I mean nothing . They are always just downers and never smiles always negative just ready to get out of there and always on there phone's. Covington Kroger's Night Shift workers are so disrespectful and so rude and nasty.

Again I write... I am beyond frustrated and angry .. I bought a 6 pack of nesquick strawberry for my grandson... checked the date front 6 pk fine so I pulled one from the back ( did not check date on that one) took it home and when my grandson saw it he was so excited gave him one and he was on his way.. later that night he was laying around not feeling good and had a bellyache.. We thought ok maybe a virus, , Never thought to check the nesquick.. 2 days later my daughter was giving my grandson breakfast which included his nesquick as he was getting to the bottom of the bottle which is see thru she saw it was clumpy took it away from him right away but as stated it was almost done.. She checked the date and it was 3 months expired.. I was furious.. again my grandson had a bellyache and did not feel well..Took the remaining to the store got a refund but seemed like they shrugged it aside.. the following week we shopped again.. I would not even go near the nesquick however was buying minute maid juice boxes.. looked at date 1 year expired.. we got manager over too see.. there was aprox 18 expired juice boxes( are you kidding me) I shopped at Kroger for 4 years thinking of changing stores now... Beyond frustrated .. This was krogers in Woodstock ga on 92..

For the last few months I have been extremely disappointed with the Mt Orab Ohio marketplace of yours. I have been going to this store for 9 years and spend a lot of money here. Every time I go in the shelves are bare and if you ask someone to see if they have the item you get a real attitude about it. I really cant believe how downhill this store has gone since it was turned into a marketplace. I recently bought 2 boxes of drumsticks, 2 containers of yogurt and numerous other items all Kroger brand and they were spoiled or stale. Not only was this very disgusting but this should not be happening in this or any other store. I believe your store is so busy with click list customers that everything else is suffering. As a result I will be seeking another grocery store to go to. I even gave Kroger a second chance and went to the eastgate store and had the same result! I wouldn't think a grocery store will last very long in these conditions. If your sales are down, this is probably why. My reward card number is [protected] just in case you want to verify how often I am at this store.

I am disappointed in the fact that after shopping at Kroger for 32 years I have to search for name brand products. Over the last 5 years it has exploded and the last 2 years being the worst with only Kroger brand food. Everything from the cheap Kroger brand to their "gourmet" brands. All the same. If not given a choice between a decent name brand product and store brand I will not buy it. Now my $[protected] grocery budget will go somewhere else. Also, this effects the pharmacy. My family picks up 10 prescriptions a month and I love the pharmacists, but will find a new one if I have to make a special trip with no benefit of "fresh" food or name brands. Kroger is doing a great job of losing customers, I am not the only person in this area that feels this way, not even the only person on my block. Kroger should elevate their game.

I went to kroger on the east side of Frankfort Ky 1/11/18 time 11:00 p. m all the wheelchair s battery was dead so I couldn't shop because I have to have a wheelchair to ride to shop they was not plugged up none of them all dead. This made me very upset because I couldn't get food for me our my two little kids this is very uncalled for. very very upset with this

To Kroger Houston Regional Manager,
Ms. Laverne Howard, claims to be the manager of the Kroger store located at 15802 Champion Forest Drive, Spring, Texas 77379
This Kroger parking lot has been the rally point for our STAR commuter vanpool for years, however, Ms. Howard [on 1/8/2018] took it upon herself to act in an unprofessional, aggressive, and abusive manner by insulting our vanpool members and telling us to move our vehicles or else she would have them towed. She called another employee from the store and instructed him/her to take down the license plate numbers of the cars. I would like to point out that all the other Kroger stores in the area allow STAR commuter vanpool customers to rally there in the mornings and evenings.
This Kroger just recently opened up again after damage from Harvey, so it is very disconcerting and upsetting for someone claiming to 'own this parking lot' as Ms. Howard did, to kick out customers and behave in such a rude and unprofessional manner. Shame on Kroger for employing such a person!
She needs to apologize to our vanpool members and hopefully be sent to anger management therapy and maybe also some management classes, since she obviously does not know how to deal with people in a business that is very much 'people based'.
Thank you and hope to hear from you soon.
Mariam Castaneda
[protected]

Hello My Name is Ebony Greene. On 12/30/2017 my Debit card was fraudulently debited $472.87. Then again on 12/31/2017 another fraudulent amount for $387.37 and $33.45. Here is the issue, I lived in Southern California Los Angeles, and my bank, Rushcard/Metabank - [protected], is saying that this fraud was done in - store at this Memphis TN #5488 store location. They have since canceled my card and started a Dispute against Kroger. I am trying to avoid small claims and any lawsuits as it seems someone on Krogwr's end is definitely liable for someone working in your stores didn't follow protocol and allowed a card transaction with no ID to present, and did it pinless. I just want a quick resolution to this fiasco, because my rent was due 1/1/2018 and I am being charged a late fee and being scrutinized by my landlord due to this. I need you all to communicate with my back at the number diven and call me for this to be resolved. This has been an extreme inconvienience to my household and family. Please advise what you all can do to help. I have my bank records as well.

Handicapped Seniors such as myself, are sometime in a position that we must use others to shop for us. With them having access to PIN. Not only they have access to accounts but also cash! Not to mention illegal pin readers.
Not being able to remember my Pin (Only Kroger's does this?) My cashier Hannah H. Yells 3 aisles down. Nah, It just declined his card, No Money!? Weather is in the single digits. Wal Mart gets us from now on. I've heard of people getting killed for less than what's in my account. If possible. The 3 managers I came in contact with, was even more rude than the cashier. Lead by example folks! This transaction took place at Kroger's New Cut Rd. Louisville, KY. 12/30/17 5.23 pm Then I go to leave and find that my wheelchair basket was stolen. The manager verified this with security and was NOT happy. He asked several times. The manager says. He should have left it at the desk! I thought I was back in Vietnam!
The manager trying to Badger security, said How do you know it didn't belong to the Guy that took it? Security replied 2 things, The customer (Me) showed me the basket when he entered store. 2. We have baskets like them.
Then not wanting to have a total blank plus. I paid for a few things with the little cash I had with me. After returning home I realized that Hannah charged me full price. Did not give my Kroger card credit. Now to make it worse. They sold me food that had been dated longer than 10 days! See pics. I predict that Kroger's will join A&P Please notice the date of trans and the date the pork was dated 12/20 and sold 12/30! How do you spell FDA?

floor runners not doing their jobs they are always on their phones or standing at the service desk talking they are never out front where they should be texting while on the clock and letting people buy stuff at t he customer service desk while on the clock as well as letting them buy lotto tickets while on the clock and letting other co-workers play around int he parking lot while on the clock and not bring in carts one person can go to his car or buy milk and other things on the clock.

I went in to my kroger store on friday december 29, 2017 to order a birthday cake for my daughter's b-day on sunday december 31 2017. I told the lady how I wanted it and that I would pick it up at 2:00 pm on the 31st.. I show up at 2 and there was no cake. no one could even find a cake for my name or number.. it had not even been made.. so here I am, the day of my daughter's 16th birthday with no cake. are you kidding me. a different lady asked if I wanted something else.. I told her no.. I came in to get the cake I ordered.. I didn't want one of the other ones that were already premade. if I did I wouldn't have ordered one ahead of time.. I will never order a cake from kroger again.. never! so I left and went to publix.