LaserShip’s earns a 1.1-star rating from 234 reviews, showing that the majority of package recipients are dissatisfied with delivery service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Lasership shipping
On many occasions, LaserShip has provided me with inaccurate tracking information. Items do not arrive on the expected delivery date. For the last three times I have ordered something that is being shipped by Lasership, I get notifications that a delivery was attempted and failed or that the delivery was unable to be attempted due to issues with my address. LaserShip uses shady business practices. My address is easy to find, and there are no special instructions needed. They do not actually attempt to deliver any packages, they just don’t try at all. I don’t understand how they are getting away with this. I have filed BBB complaints three times about the same issue, I am about to do another complaint. It’s the same issue each and every time they are used for shipping. I am not exaggerating.
Desired outcome: I want someone to be honest with me about why this is happening. I deserve an explanation. I do not want to keep filing complaint after complaint, but I will not stop until LaserShip starts acting with integrity and honesty.
Delivery service
This company is a scam. I have had multiple packages never delivered even though it says it was. It’s always the same trick too; with the “missing” packages there is never a photo of the delivery. The drivers are the most incompetent drivers out there. They are also thieves. This company needs to be stopped. Check out their Google and BBB ratings and you’ll see all you need to know. Also, if you submit a claim to the BBB it has to go under their home office which is Ontrac out of McLean, VA. This company is the worst!
Desired outcome: I’d like to actually receive my packages that I paid my hard earned dollars on.
Shipping
This company NEVER delivers to our home. We have had retailers ship to us over 5 times with LaserShip and they do not get the package to our home EVER. It is always delivered somewhere else and most of the time we don't get the items and have to reach back out to the retailer. It's very unfortunate because this seems like a constant for this company. Every other shipping service has their [censored] together but this one. Do better or get out of the market.
Desired outcome: LaserShip close as a company and let the real delivery services do the work.
Delivery service
I did not receive 3 of my packages from this company over the last 2 1/2 weeks. They mark packages as delivered but when i reach out about the package not being received they respond via live chat stating they have no location or information on the package. They have no customer Service number it is just an automated message and i'm sure its because they would get a million calls a day with the disaster of a company they are. I had two packages from Temu one was a replacement because the 1st was lost and now the replacement is lost. Also ordered from Fashionnova and now that package is stating it is being held at lasership do to address exemption which is the same address they are saying they delivered the other 2 packages to. I have security in my office building they are not delivering the packages as no one is receiving them security nor the mailroom. Tracking numbers: 1LSCY2H002EQUG5; D10014124084116; D10014204105791.
Desired outcome: I want my packages delivered these are for my children i am livid at this point as i have to deal with their dissatisfaction and heartbreak as well.
Delivery
On Sunday, I checked the tracking of my package shipped through laser ship and it said the package was out for delivery and only about 25 minutes from my house. I waited all day and rarely let my dogs outside out of respect for the delivery driver, but they never showed up. The reason they stated was that my business was closed and I needed to give them my...
Read full review of LaserShipDelivery person
I looked at the window and seen a silver van pulled on the side of my yard. Noticed he had his arm hanging out the van window holding on to a temu package. Before I could get out the door the gentleman had threw the package on the ground and was taking a picture. He didn't get out, he didn't blow the horn to let someone know he was there he just threw it out the window. I confronted him about it he said sorry. I just received a package last week that was cut open and 2 items were cut. It wasn't customs because they tape back and I would have lost items along the way. My packages normally left on my porch at the front door. He should have blew the horn if he had a problem.
Desired outcome: Have some respect for buyers packages. If he had a problem he could have blew the horn to let someone know he was there.
Lasership
Lasership delivery man or female had claimed to delivered my package in person to me they never showed up when upon getting the text claiming package was delivered I went out to grab it low and behold there only laid a door mat looked around building and no where in site. I work hard for money along with thousands and thousands of others to have a delivery company worker to steal from us. I’ve seen so many complaints about this so called delivery company it’s sad.
Desired outcome: Delivery man or female be fired
Lasership business
I have recently had packages stolen, and never delivered to my rented mailbox, at a business called The Mailbox Store in Sun City, Florida. My packages were marked delivered, with photos that were taken at a different location, and not The Mailbox Store business! I want to file a lawsuit against Lasership business, because this is NOT RIGHT!
I've given Lasership the business name,and reiterated my mailing address over 20-times to date.
Desired outcome: Compensation for stealing my packages, and breaking the law in doing so. I will press charges.
Tracking says package delivered but I have no package
Lasership received my package from fashion nova in Queens Ny. They notified me that they delivered the package through email and via text. I never received a package. I called the Queens location and only automated phone service was available. So I called 2 different locations and finally spoke with 2 different representatives at each location. They looked in their system and tracked the package and both said it was delivered to 2690 Webb ave. I live at 2849 Webb Ave. I tried contacting them via ontrac.com and gave them this information and was still told that they would need 2 day's to investigate. If those 2 representatives could look and tell me exactly where the package was delivered I don't understand why they couldn't simply get in contact with the delivery person.
Desired outcome: None
I made a mistake, my desired outcome is to receive my package or to be compensated for money spent.
Driver
Hello this is management contacting you from 365 Bond st in Brooklyn.
Today around 11am there was a gentleman that delivered to our building with a very rude attitude. He never enters the building with a friendly face. Today however on his way out he slammed our front lobby door very aggressive and crack the grass. As the front desk concierge confronted the driver from lasership he exited his vehicle and cursed at our staff and even threatened to hit him. We will continue to file a complaint with the local police department if that gentleman from lasership continues to deliver to our building. we will not accept such behavior and threats to our staff. Here are a few tracking numbers of the packages that were delivered today from that driver
Ls45469769
1Ls722751337683
Ls45487937
Desired outcome: remove our building from drivers route
Package not delivered
LaserShip claimed to attempt a delivery, which I know is a lie. Then they said they needed additional information, which I said there wasn’t any, just leave the package on my porch. Next day tracking claimed it was loaded on the truck again. It sat there for 4 days. Now today I received a message that my package was being returned to the sender. I’m not a happy customer.
Desired outcome: Well I really just wanted my package
Delivery
I was awaiting a package from oldnavy.com being delivered by lazership. I checked the tracking last night 8/24/2023 at 11 pm and it showed awaiting package from carrier. So I added delivery instructions for my package to not be left unattended and for delivery driver to knock on my apartment door before leaving my package unattended. This morning I checked...
Read full review of LaserShipDelivery service
My purchase was online from Lululemon. Normally I receive their packages via FedEx but unfortunately this time it was through LaserShip. I ordered it August 16, 2023. It was put onto a Romulus Michigan delivery truck August 20, 2023. I am roughly 45 minutes from Romulus. It is now Thursday, August 24, 2023 and I have yet to receive my package. Every time I check it is still on the delivery truck with a new date. Customer service is nonexistent. I have emailed and left messages. Nobody answers the phone. Worst company I’ve ever worked with and now I am out $180 that they owe me because clearly someone stole the package that works for them. They should be reported and out of business.
Incorrect delivery
There were two packages with correct addresses on them, but delivered to the wrong address. Both were delivered to 13 Buckboard Pass, Brookfield, MA 01506, but the addresses were (1) 4 Conestoga Trail, Brookfield, MA and (2) 51 Conestoga Trail, Brookfield, MA. Those addresses are located in this general area, but I do not know why they were left OUTSIDE at 13 Buckboard Pass.
Desired outcome: Delivery to the correct address.
Services, delivered and communication
8/16/2023 Lasership delivered did not happen. On Lasership page says they did not have address to deliver my package at 5:40pm. At 10:15am Lasership delivered my package at my place. Nope they did not. Then add another package was part of it was on 8/17/2023 LaserShip delivery. That didn't happen. At 3:30 p.m. package had delivered at my place at 11:10 a.m. next door on the left side. That didn't happen. No truck no person no pictures no video and no packages at my place on that day which is today. Trying to talk to them but nothing computer will not do nothing for you make it worse just like that company is and I'll see I believe they stole it but not. I have more package unfortunately come from them. To me I'll never use those people again leadership is definitely not leader!
Desired outcome: I want my items that I paid for it plus I want money for the issue that done to me twice.
Delivery Liars
I ordered from HotTopic. Unfortunately, they used Lasership to deliver my package. I got an email stating that my package was delivered at 11:18. I checked outside my door, at 11:25, there was no package. Looking at the details in the email it stated the it was “delivered to person.” Not true. I found my package in the lobby. Which means this lazy delivery didn’t take the few seconds to ring the buzzer to even notify me that my package was in the lobby. Which would have been the decent thing to do since they were too lazy to ride the elevator to the 2nd floor. This is unacceptable! If I didn’t notice my email notification I would have been unaware that my package was delivered. There is also a strong chance that my package could have been stolen. Simply because this incompetent delivery person chose not to complete a task that they get paid for.
Desired outcome: Driver needs to be reprimanded. Drivers need to be retrained.
Temu
Yes waited all day for my pcjahe to arrive and hours upon hours later a woman came to deliver my packages nd looks and looks for them and proceeds to leave I so her where's my stuff at she replies that the other person had my stuff we'll I have been trying to contact you all for hours now and now I'm making a police report you all stole my stuff I have...
Read full review of LaserShipDelivery driver
Good morning,
I need a response to this e-mail promptly before I include the police.
Your delivery driver was disrespectful and rude yesterday and today. We told her this community is private property and she is not allowed to dump packages in our office they must be delivered to residents. She cussed and continued being disrespectful before she left.
Today she walked in dumped packages and ran out, I followed her and explained that she cannot leave packages, her response “oh well not my problem its your problem now”. I verbally told her she is non trespassed from this property and told her I will be writing down her license plate. She then reversed her car in an attempt to hit me.
I need her name to non-trespass her from this property as well as someone to call me concerning this immediately.
She dropped off packages at 4900 Orchard Ridge Drive Fredericksburg VA 22407 so you can properly locate the correct person.
Desired outcome: Driver no longer allowed on property
Deliveries not delivered properly to our Apartment Complex in Easton PA
Hi,
This is Madison Farms Apartment Complex 4883 Riley Road Easton PA 18045.
We are a large apartment complex with 570 units. Our issue is that your delivery drivers are supposed to deliver our packages to the Leasing Office at the 4883 Riley Road address during our business hours. We have the LuxerOne locker system and your driver is supposed to place the delivery in a locker for our resident to retrieve. We have noticed that your delivery drivers are taking their deliveries and delivering them directly to the apartment buildings-- which is a huge No-No. They are placing these packages at the incorrect buildings and our residents are not receiving their deliveries. This is exactly why we have all our delivery personnel bring each and every package to the Leasing Office. We definitely need this to be corrected in a timely manner so that our residents get their deliveries that they ordered. Please have a LaserShip representative call our office at [protected] M-F 10am-6pm Thank You!
Desired outcome: Need all packages delivered directly to our Leasing Office and placed in a LuxerOne Locker. Many Thanks!!
Package Delivery
Package was sent out from purchasing company on 07/11/2023. However, per tracking information (1LSCXXH00997481), this package has been going back and forth between Groveport, Ohio and Ashburn, Virginia. I have been given an estimated delivery date of the following day several times (10 to be exact) just for tracking to be updated that it was routed incorrectly. So, in short, this package has been routed incorrectly 10 times and I am questioning whether I will ever receive my package.
Desired outcome: I just want my package for my son's birthday.
LaserShip Reviews 0
If you represent LaserShip, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About LaserShip
One of the key advantages of LaserShip is its extensive network of delivery professionals. The company has a team of over 6,000 drivers who are dedicated to providing exceptional service to customers across the country. These drivers are equipped with the latest technology and tools to ensure that packages are delivered on time and in perfect condition.
In addition to its impressive delivery network, LaserShip also offers a range of value-added services to help businesses streamline their logistics operations. These services include real-time tracking, automated notifications, and customized reporting. With these tools, businesses can easily monitor their shipments and make informed decisions about their delivery strategies.
Another key advantage of LaserShip is its commitment to sustainability. The company has implemented a number of eco-friendly initiatives, such as using hybrid vehicles and optimizing delivery routes to reduce emissions. By choosing LaserShip, customers can feel good about supporting a company that is dedicated to protecting the environment.
Overall, LaserShip is a top choice for anyone looking for fast, reliable, and affordable last-mile delivery services. With its extensive network of delivery professionals, advanced technology, and commitment to sustainability, LaserShip is well-positioned to continue leading the industry for years to come.
Overview of LaserShip complaint handling
-
LaserShip Contacts
-
LaserShip phone numbers+1 (804) 414-2590+1 (804) 414-2590Click up if you have successfully reached LaserShip by calling +1 (804) 414-2590 phone number 4 4 users reported that they have successfully reached LaserShip by calling +1 (804) 414-2590 phone number Click down if you have unsuccessfully reached LaserShip by calling +1 (804) 414-2590 phone number 9 9 users reported that they have UNsuccessfully reached LaserShip by calling +1 (804) 414-2590 phone numberCustomer Service+1 (703) 761-9030+1 (703) 761-9030Click up if you have successfully reached LaserShip by calling +1 (703) 761-9030 phone number 30 30 users reported that they have successfully reached LaserShip by calling +1 (703) 761-9030 phone number Click down if you have unsuccessfully reached LaserShip by calling +1 (703) 761-9030 phone number 66 66 users reported that they have UNsuccessfully reached LaserShip by calling +1 (703) 761-9030 phone number+1 (703) 761-9030+1 (703) 761-9030Click up if you have successfully reached LaserShip by calling +1 (703) 761-9030 phone number 0 0 users reported that they have successfully reached LaserShip by calling +1 (703) 761-9030 phone number Click down if you have unsuccessfully reached LaserShip by calling +1 (703) 761-9030 phone number 0 0 users reported that they have UNsuccessfully reached LaserShip by calling +1 (703) 761-9030 phone numberDistribution Services+1 (866) 904-9666+1 (866) 904-9666Click up if you have successfully reached LaserShip by calling +1 (866) 904-9666 phone number 0 0 users reported that they have successfully reached LaserShip by calling +1 (866) 904-9666 phone number Click down if you have unsuccessfully reached LaserShip by calling +1 (866) 904-9666 phone number 0 0 users reported that they have UNsuccessfully reached LaserShip by calling +1 (866) 904-9666 phone numberCofounder
-
LaserShip emailsshipassist@lasership.com100%Confidence score: 100%Supportbilling@lasership.com84%Confidence score: 84%Finance
-
LaserShip address1912 Woodford Road, Vienna, Virginia, 22182, United States
-
LaserShip social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
- View all LaserShip contacts
Most discussed LaserShip complaints
DeliveryRecent comments about LaserShip company
DeliveryOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!