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CB Parcel Delivery Services LBC Express undelivered parcel
LBC Express

LBC Express review: undelivered parcel

M
Author of the review
1:34 am EST

To Whom This May Concern:

I would like to make a major complaint about LBC Cavite South branch and LBC in general.

Last January 15, 2020 I sent a coffee from LBC Muzon (Bulacan) branch to one of my customers. The coffee should be going to Ms Vera Caisip with mobile phone number [protected] and address of Block 7 lot 5 phase 2 benito st avida sta catalina brgy salawag dasmarinas cavite.

I was given a tracking number: [protected]

According to LBC online tracking, on January 17, 2020 the delivery failed due to "HOUSE CLOSED".

On January 18, 2020, it said that they made another attempt however the delivery still failed due to the same reason "HOUSE CLOSED".

On January 22-23, 2020, delivery status states it was "FOR PICK UP" already.

On January 24, 2020, delivery status states that it needs to "RETURN TO ORIGIN".

Here are my complaints:
1. The customer Ms Vera Caisip insisted that she did not get a phone call. If LBC attempted twice, why didn't she get a phone call when I know that LBC will try to ring the recipient if they are having a hard time?

2. How come no one notified the recipient or the sender that the status of delivery was changed to "FOR PICK UP" when both the phone numbers of the sender and recipient were provided when doing the initial transaction?

3. Since January 24, 2020, delivery status is "RETURN TO ORIGIN" but today, 10 days after that said delivery status, NO ONE CAN TELL WHERE THE COFFEE IS. It still has not returned to the sender. I need to know where's the parcel now and I need that returned ASAP. It has already taken so long!

4. The delivery was not successful, I need a full refund of the delivery fee which was 185Php.

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    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024
LBC Express Category
LBC Express is ranked 18 among 104 companies in the Parcel Delivery Services category
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