Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Parcel Delivery Services LBC Express unethical behavior
LBC Express

LBC Express review: unethical behavior

J
Author of the review
11:13 am EST

To Whom It May Concern:

This is to file a complaint against the rude behavior of your Customer service representative name: Rosthel Gordula.

It was Nov. 25, 2019 at 6:30pm Mnl time when we arrived in your branch to send a parcel document. Knowing the 7:00pm cut off I asked your representative to accommodate our request if the document can still be send. The representative unwilling told me that she will not able to make it because of other customer packages she needs to accommodate. She added if I'm willing to wait until 7:00pm but If she will not make until the said cut off time she will no longer accept the document. I said to her that "I'm willing to wait" but she still insisted she will not make it and she just like blamed former customers due to number of packages.

I do understand the situation the she has many packages to accommodate since she's the only representative assigned at the said time. I was frustrated and disappointed by her lack of customer service skill, lack of initiative to accept my request, and give me false hope to handle the situation. She said"if willing to wait kayo Sir, pero pag umabot tayo sa cut off time hindi ko na ma accept ung document nyo." I replied "miss, 6:30 pa lng hindi mo ba kaya tapusin?" she replied"hindi na po kayo aabot sa cut off time kasi marami pa yung packages nila, kelangan ko pa ilagay sa weighing scale tsaka sinabihan ko din sila na pag aabot sa cut off hindi na masasama sa padala.
So, I went to other courier branch to look for other options but still I wasn't able to send the document.

Then I decided to go back to the said branch rushing, and hoping to send the document before cut off time. I arrived around 6:50pm Mnl and I asked her again to accept the document. She still refused because she said the other customer who arrived at later time than us was willing to wait.
I was then again frustrated by the situation and I told her how unsatisfactory and disappointing the customer experienced.

Therefore, I was not able to send my document on the said date due to her worst customer service skill.

Moreover, she was unapologetic, rude, impatient, and lack of customer service skills. Knowing she carry your brand but she does not reflect the image of your customer vision and mission.

I do hope you will respond to this complaint and will take an action how to equip your representative and be effective in handling customer complaint. This is only simple scenario which you can avoid once you hired a well mannered front liner.
I would also recommend to secure at least 2 representative in your LBC branches especially peak hours to easily accommodate customer request.

For your information.

JPA.

More
Send message
Copy link
Report
0 comments
Add a comment

More LBC Express reviews & complaints

LBC Express - Shipment issue 56
LBC Express - delivery of item from shopee 34
LBC Express - please get in touch with us through our official customer care channels. 99
LBC Express - My shipment was not delivered 10
LBC Express - credit card not received 56
LBC Express - package was sent to the wrong address 4
LBC Express - I am complaining about that 2pcs of t-shirt.
LBC Express - mistake in the address, mistake in tel # 1
LBC Express - Delivery
LBC Express - bag shipment
View all LBC Express reviews and complaints

  1. LBC Express Contacts

  2. LBC Express phone numbers
    1800 108 585 999
    1800 108 585 999
    Click up if you have successfully reached LBC Express by calling 1800 108 585 999 phone number 166 166 users reported that they have successfully reached LBC Express by calling 1800 108 585 999 phone number Click down if you have unsuccessfully reached LBC Express by calling 1800 108 585 999 phone number 322 322 users reported that they have UNsuccessfully reached LBC Express by calling 1800 108 585 999 phone number
    8%
    Confidence score
    Philippines
    +1 (800) 522-0000
    +1 (800) 522-0000
    Click up if you have successfully reached LBC Express by calling +1 (800) 522-0000 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (800) 522-0000 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (800) 522-0000 phone number 3 3 users reported that they have UNsuccessfully reached LBC Express by calling +1 (800) 522-0000 phone number
    Australia
    1800 816 222
    1800 816 222
    Click up if you have successfully reached LBC Express by calling 1800 816 222 phone number 10 10 users reported that they have successfully reached LBC Express by calling 1800 816 222 phone number Click down if you have unsuccessfully reached LBC Express by calling 1800 816 222 phone number 12 12 users reported that they have UNsuccessfully reached LBC Express by calling 1800 816 222 phone number
    Malaysia
    +63 322 320 668
    +63 322 320 668
    Click up if you have successfully reached LBC Express by calling +63 322 320 668 phone number 444 444 users reported that they have successfully reached LBC Express by calling +63 322 320 668 phone number Click down if you have unsuccessfully reached LBC Express by calling +63 322 320 668 phone number 286 286 users reported that they have UNsuccessfully reached LBC Express by calling +63 322 320 668 phone number
    22%
    Confidence score
    Philippines
    +63 858 5999
    +63 858 5999
    Click up if you have successfully reached LBC Express by calling +63 858 5999 phone number 231 231 users reported that they have successfully reached LBC Express by calling +63 858 5999 phone number Click down if you have unsuccessfully reached LBC Express by calling +63 858 5999 phone number 162 162 users reported that they have UNsuccessfully reached LBC Express by calling +63 858 5999 phone number
    18%
    Confidence score
    Philippines, Metro Manila
    +63 908 6522
    +63 908 6522
    Click up if you have successfully reached LBC Express by calling +63 908 6522 phone number 109 109 users reported that they have successfully reached LBC Express by calling +63 908 6522 phone number Click down if you have unsuccessfully reached LBC Express by calling +63 908 6522 phone number 74 74 users reported that they have UNsuccessfully reached LBC Express by calling +63 908 6522 phone number
    19%
    Confidence score
    Philippines, Business Solutions
    +1 (800) 338-5424
    +1 (800) 338-5424
    Click up if you have successfully reached LBC Express by calling +1 (800) 338-5424 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (800) 338-5424 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (800) 338-5424 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (800) 338-5424 phone number
    United States
    +1 (888) 652-2522
    +1 (888) 652-2522
    Click up if you have successfully reached LBC Express by calling +1 (888) 652-2522 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (888) 652-2522 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (888) 652-2522 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (888) 652-2522 phone number
    Canada
    +44 203 110 2522
    +44 203 110 2522
    Click up if you have successfully reached LBC Express by calling +44 203 110 2522 phone number 4 4 users reported that they have successfully reached LBC Express by calling +44 203 110 2522 phone number Click down if you have unsuccessfully reached LBC Express by calling +44 203 110 2522 phone number 11 11 users reported that they have UNsuccessfully reached LBC Express by calling +44 203 110 2522 phone number
    United Kingdom
    +39 800 780 522
    +39 800 780 522
    Click up if you have successfully reached LBC Express by calling +39 800 780 522 phone number 0 0 users reported that they have successfully reached LBC Express by calling +39 800 780 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +39 800 780 522 phone number 12 12 users reported that they have UNsuccessfully reached LBC Express by calling +39 800 780 522 phone number
    Italy
    +34 931 770 555
    +34 931 770 555
    Click up if you have successfully reached LBC Express by calling +34 931 770 555 phone number 2 2 users reported that they have successfully reached LBC Express by calling +34 931 770 555 phone number Click down if you have unsuccessfully reached LBC Express by calling +34 931 770 555 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +34 931 770 555 phone number
    Spain, Barcelona
    +34 911 868 889
    +34 911 868 889
    Click up if you have successfully reached LBC Express by calling +34 911 868 889 phone number 2 2 users reported that they have successfully reached LBC Express by calling +34 911 868 889 phone number Click down if you have unsuccessfully reached LBC Express by calling +34 911 868 889 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +34 911 868 889 phone number
    Spain, Madrid
    +673 224 4367
    +673 224 4367
    Click up if you have successfully reached LBC Express by calling +673 224 4367 phone number 4 4 users reported that they have successfully reached LBC Express by calling +673 224 4367 phone number Click down if you have unsuccessfully reached LBC Express by calling +673 224 4367 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +673 224 4367 phone number
    Brunei
    +673 224 1219
    +673 224 1219
    Click up if you have successfully reached LBC Express by calling +673 224 1219 phone number 1 1 users reported that they have successfully reached LBC Express by calling +673 224 1219 phone number Click down if you have unsuccessfully reached LBC Express by calling +673 224 1219 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +673 224 1219 phone number
    Brunei
    +671 646 5221
    +671 646 5221
    Click up if you have successfully reached LBC Express by calling +671 646 5221 phone number 3 3 users reported that they have successfully reached LBC Express by calling +671 646 5221 phone number Click down if you have unsuccessfully reached LBC Express by calling +671 646 5221 phone number 3 3 users reported that they have UNsuccessfully reached LBC Express by calling +671 646 5221 phone number
    Guam
    +671 646 5222
    +671 646 5222
    Click up if you have successfully reached LBC Express by calling +671 646 5222 phone number 0 0 users reported that they have successfully reached LBC Express by calling +671 646 5222 phone number Click down if you have unsuccessfully reached LBC Express by calling +671 646 5222 phone number 3 3 users reported that they have UNsuccessfully reached LBC Express by calling +671 646 5222 phone number
    Guam
    +852 800 961 522
    +852 800 961 522
    Click up if you have successfully reached LBC Express by calling +852 800 961 522 phone number 1 1 users reported that they have successfully reached LBC Express by calling +852 800 961 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +852 800 961 522 phone number 2 2 users reported that they have UNsuccessfully reached LBC Express by calling +852 800 961 522 phone number
    Hong Kong
    +965 22 461 522
    +965 22 461 522
    Click up if you have successfully reached LBC Express by calling +965 22 461 522 phone number 3 3 users reported that they have successfully reached LBC Express by calling +965 22 461 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +965 22 461 522 phone number 8 8 users reported that they have UNsuccessfully reached LBC Express by calling +965 22 461 522 phone number
    Kuwait
    +965 99 616 522
    +965 99 616 522
    Click up if you have successfully reached LBC Express by calling +965 99 616 522 phone number 4 4 users reported that they have successfully reached LBC Express by calling +965 99 616 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +965 99 616 522 phone number 5 5 users reported that they have UNsuccessfully reached LBC Express by calling +965 99 616 522 phone number
    Kuwait
    +1 (670) 234-9013
    +1 (670) 234-9013
    Click up if you have successfully reached LBC Express by calling +1 (670) 234-9013 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (670) 234-9013 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (670) 234-9013 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (670) 234-9013 phone number
    Saipan, Northern Mariana Islands
    +1 (670) 233-5605
    +1 (670) 233-5605
    Click up if you have successfully reached LBC Express by calling +1 (670) 233-5605 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (670) 233-5605 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (670) 233-5605 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (670) 233-5605 phone number
    Saipan, Northern Mariana Islands
    +966 547 212 962
    +966 547 212 962
    Click up if you have successfully reached LBC Express by calling +966 547 212 962 phone number 8 8 users reported that they have successfully reached LBC Express by calling +966 547 212 962 phone number Click down if you have unsuccessfully reached LBC Express by calling +966 547 212 962 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +966 547 212 962 phone number
    14%
    Confidence score
    Saudi Arabia
    +65 800 101 2708
    +65 800 101 2708
    Click up if you have successfully reached LBC Express by calling +65 800 101 2708 phone number 0 0 users reported that they have successfully reached LBC Express by calling +65 800 101 2708 phone number Click down if you have unsuccessfully reached LBC Express by calling +65 800 101 2708 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +65 800 101 2708 phone number
    Singapore
    +886 801 127 383
    +886 801 127 383
    Click up if you have successfully reached LBC Express by calling +886 801 127 383 phone number 1 1 users reported that they have successfully reached LBC Express by calling +886 801 127 383 phone number Click down if you have unsuccessfully reached LBC Express by calling +886 801 127 383 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +886 801 127 383 phone number
    Taiwan
    +971 800 035 702 444
    +971 800 035 702 444
    Click up if you have successfully reached LBC Express by calling +971 800 035 702 444 phone number 14 14 users reported that they have successfully reached LBC Express by calling +971 800 035 702 444 phone number Click down if you have unsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number
    4%
    Confidence score
    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024
LBC Express Category
LBC Express is ranked 18 among 104 companies in the Parcel Delivery Services category
#16 Parcel2Go.com Parcel2Go.com #17 Thailand Post Thailand Post #18 LBC Express LBC Express #19 The Professional Couriers / Tpcindia.com The Professional Couriers / Tpcindia.com #20 Postnord Postnord

Most discussed complaints

My son called me a liar
14
(opinions to this review)
 credit card not received
6
(opinions to this review)
 delivery team 2 cebu city, cebu
4
(opinions to this review)
 Parcel not delivered until now
1
(opinions to this review)
 Someone had been scammed on your branch within quezon city
1
(opinions to this review)
LBC Express Alternatives
Hermes Parcelnet 84 reviews CCD Couriers 70 reviews Cheetah Express Courier 2 reviews Central Transport 9 reviews Blue Dart Express 27 reviews