Leon's Furniture
Reviews and Complaints

I am a long term buyer of leon's, called about dryer being fixed over a week ago they said my piece is being shipped should be a couple days. Make calls to the phone number and no one ever answers, when they do u get hung up on! You leave messages for return calls no one does! Rudest service ever.

My name is paula lewis this is the last message im going to make asking for someone to come and fi my dryer, if I dont hear frm someone |I will just buy a new dryer from the brick at least there warranty & costumers service is worth something. My number is [protected] thank u

Hi my name is Paula Lewis
I bought a washer & dryer from you and my heater coal went out less than two weeks ago. I called and had them to come and fix it & they came in great time fixed and left. No problem there but this morning I was drying my clothes and three hours later they are still wet dunno if they fixed the dryer with a used heater coal cause its broken and not drying again.
my phone number is [protected] Can you pls have someone call me or someone who can fix it call me to set up another appointment thank you and have a great day
SERIAL#M54903932
Model # YMEDX6STBW1

Beware do not order from Leons or you will wait 6 months for furniture! I ordered a naples sofa in January and still not received it and was told today another 4 to 6 weeks!
Call and no one returns my calls!
If they cannot supply furniture they should not be taking orders!
Leons is becoming a very dishonest company to deal with!
I believe they are still open in some locations but their suppliers obviously arent

I have contacted via email and calls and no response from Leons. Ordered a furniture February 2nd, the message received was a representative would contact me for delivery and no one did. Harper Twin Sofa Bed with Memory Foam Mattress - Grey.

Frustrated, and no one to speak to, I need this for my mom who is visiting from Calgary so need asap.

I cancelled my order via email and no confirmation received.

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Original Message Re: facture internet 02020LGQRHW.eml
Subject:
Re: facture internet 02020LGQRHW
From:
[protected]@videotron.ca
Date:
Wed, 26 Feb 2020 18:18:44 -0500
To:
ServiceLG
Would like to be reimbursed for an article bought February 2, 2020 and never received.

Thank you for confirming, I will never shop at Leons again.

Tina Fafard

On 03/02/20 10:48, ServiceLG wrote:
-------------------
Can someone reply or do I need to report Leons as fraud? I have purchased before at Leons and never had problems, but did not purchase on line (in-store).

Thank you.
Tina Fafard
[protected]

On Tuesday, February 4th, 2020 at approximately 6pm, I ordered a reclining chair (order # 02040SBAVAT) from Leon's furniture store. Delivery date was to be Thursday February 6th as per the confirmation email I received at 6:12pm not long after ordering and checking out and paying with my credit card on their website.
At 7:08pm that same night, I received a call from the Leon's store in Sherbrooke, QC from a customer service agent named Arianne, who informed me that my delivery would no longer be on Thursday, Feb 6th, but on February 27th instead! I was very confused as to why this would be, as I clearly had received a confirmation email for my delivery on the 6th. She said that their store only delivers to my area on the 3rd Thursday of the month, thus I would have to wait. I explained to her that this would not be possible as I recently broke my ankle and am using a wheelchair and crutches to get around, and desperately needed this chair to elevate my leg …and thus I why I specifically chose this particular recliner as it was indicated on their website that the shipping would be in two days after my purchase. Arianne said it must be a website glitch and delivery would not be possible until the end of the month.
I asked to speak with her manager, whom was busy at the time, but Arianne said she would let the manager know to call me back. I received a call back from a Mme Aude at 7:19pm, who basically repeated what Arianne had told me. I suggested that perhaps another Leon's store could deliver to me on the 6th instead of their store in Sherbrooke. That apparently was not possible either. I then suggested they contact a private delivery service such as Purolator, FedEx or UPS for the delivery. She told me this is not Leon's policy and also would not be possible.
I repeated again, that their ‘website' glitch was not my problem, and I expected them to resolve this delivery issue and stand behind their word. Having an external delivery service would not be a huge expense to satisfy a customer who has been loyal to Leon's for over 35 years! Mme Aude said she would speak to her ‘directrice' and get back to me on Wednesday February 5th with an answer. I said I would be waiting for her return call the next day.
So, surprisingly enough, on Wednesday, February 5th at 11:47am, I received yet another email to confirm my recliner would be delivered on Thursday, February 6th from their Leon's store in Anjou. I was ecstatic…I figured they finally found a way to get my recliner delivered!
But that enthusiasm came to an abrupt halt when I received again another call from Arianne at 6:48pm, the customer service agent at the Leon's store in Sherbrooke, that indeed that was another ‘website' glitch and I would NOT be receiving my recliner chair on the 6th as twice indicated on their emails sent to me! I could not believe what I was hearing, and I felt confident that I would indeed be receiving my chair on the 6th. She reiterated that that was not going to happen and I must wait until the 27th. I told her I was expecting my recliner on the 6th and would be waiting at home as the delivery was confirmed for between 8:00am - 11:30am.
So here we are on Thursday, February 6, 2020 and when I went to track the delivery of my recliner as per the confirmation email I was sent, a new message appeared that now indicated that my order was ‘Incomplete-Votre commande n'a pas pu être complétée.
Pour plus d'informations, contactez le magasin.'
I am now very upset as I have been given the run around by Leon's through their website and their customer service. I am appalled that I have been treated this way! I have been shopping at Leon's for decades and am completely disappointed and furious that no solution was found to have my order delivered today as promised, plus I have been totally jerked around by them. I cannot believe that Leon's cannot stand behind their word! What an absolutely miserable situation.

To: Mr. Edward F. Leon

President and Chief Executive Officer
LFL Group.

Dear Sir.

I would like to inform me regarding the developments based on my complaint from the Sat 2020-01-04 9:31 AM.
The first communication sent to the customer service.:

________________________________________________________________________________________________________________________________________________________________________________________________________________

OSKAR ALEXANDER KONTORSKY
Sat 2020-01-04 9:31 AM
commercialsales@lflgroup.ca 

Dear Sir / Madame

I turn to you with the request for help.

On 26 of December., 2019. I have visited the " LEON'S " Store. For at least 35 minutes I have tried to get the information regarding the item that I was waiting to purchase for a long time.

My name is Peter and I am disable Veteran of Canadian Armed Forces. After my injury I was for 4 years on the wheelchair. Only one year ago my medical treatment started to give positive results.

For a long period of time I have started to save the money in order to purchase a present to my daughter. My pension is only 645.00/month . So to save for this present took a lot of time.

Back to the "Boxing Day "…… I have tried to get somebody's attention, but everybody was busy. Finally, my cousin who brought me their had found the " sells person " who promised to help me with the information and prices. When he heard that I want to PURCHASE only the coffee table, he showed his disappointment and left us without any service. Just said: "wait hear…………. ".

May be I am not the richest client, but I deserve the same service like anybody else.

We have left the store without any purchase. I have felt like a Second Class Citizen. It's a very painful feeling.!

I have never asked for the investigation, but in this case I do ask your office to conduct the in-depth investigation.

Please response to this communication via my e-mail. : [protected]@mail.ru

Thank you.

P.S. Please confirm this message. Thank you.

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________

After few days I have received an answer:
________________________________________________________________________________________________________________________________________________________________________________________________________________

CustomerCare
Wed 2020-01-08 10:05 AM
You 

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Hello!

Thank you for your email.

A response will be sent within 24-48 business hours. For immediate assistance, please contact your local Leon's store. To find your local store, please visit: https://www.leons.ca/apps/store-locator

Thank you

Leon's Customer Care

Bonjour!

Une réponse sera envoyée dans les 24 à 48 heures ouvrables. Pour obtenir une assistance immédiate, veuillez contacter votre magasin Leon's local. Pour trouver votre magasin local, veuillez visiter: https://www.leons.ca/apps/store-locator

Merci

Leon's Customer Care

www.leons.ca
Follow us on.
< https://www.youtube.com/user/LeonsFurniture> < https://www.pinterest.com/leonsfurniture/>

__________________________________________________________________________________________________________________________________________________________________________________

The response from the store management was quick:

__________________________________________________________________________________________________________________________________________________________________________________

Jamila Boothe
Thu 2020-01-09 3:24 PM
You 
Dear Mr. Kontorsky,

Thank you for your email.

We are in receipt of your email that you sent to our customer care department, and would like to apologize for the troubles and frustration that you experienced during your recent shopping experience at our location. I would like to assure you, we are taking your complaint and feedback seriously and an internal investigation is being done.

We would like to rectify the situation by ensuring you are still able to purchase the Lennox Lift-top coffee table for $299.00 + applicable taxes and will deliver free of charge as one time gesture. If you are unable to assemble the table on your own, we would be pleased to assist you in having the coffee table assembled for you. As part of our policy we do not accept cash payments upon delivery. However; given the circumstance, we will make an exception to take a cash payment upon delivery.

If you are still interested in making this purchase or have any further questions or concerns, you may contact me at your earliest convenience. We will require your address and phone number in order to process the sale. Currently, the table is on back order and is expected to arrive, in approximately 4-6 weeks. Once again, we are sorry for the inconveniences we have caused you, and we hope to offer you better services in future.

Best regards,

Jamila Boothe

Store Manager | Leon's Furniture Scarborough

20 Mclevin Avenue

Scarborough, Ontario

M1B 2V5

T: 416-291-3818 |F: 416-291-4091

E: jamila.boothe@leons.ca | www.leons.ca

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__________________________________________________________________________________________________________________________________________________________________________________

So, from the time of the attached above message ( from Madame Jamila Boothe Store Manager | Leon's Furniture Scarborough ) I have communicated with the Madame Jamila Boothe directly. Please see attached below the messages that were received from Madame Jamila Boothe and my responses.:

__________________________________________________________________________________________________________________________________________________________________________________

OSKAR ALEXANDER KONTORSKY
Wed 2020-01-15 11:38 AM
Jamila Boothe 
Dear Madame. Hi!

On January 10, 2020 11:01 AM, I have sent you a message. ( please see attached below ) .

Unfortunately, I did not receive neither response nor confirmation.

I sincerely hope that I have not offended you. If yeas, so please accept my deep apologies.

Thank you.

Waiting for your communication.

Sent from Outlook
From: OSKAR ALEXANDER KONTORSKY
Sent: January 10, 2020 11:01 AM
To: Jamila Boothe
Subject: Re: Leon's Furniture Scarborough

Dear Madame. HI!

FIRST OF ALL FROM THE BOTTOM OF MY HEART I WOULD LIKE TO THANK YOU FOR YOUR GENEROUS OFFER. THANK YOU.

But unfortunately, I have to ask you to change the good will offer of yours, if this possible. The reason being : My daughter lives in Montreal., Quebec. And I would like to deliver the present in the box. My cousin works in the Governmental Federal Office, and once in two weeks he goes to Montreal.

My condition is not so good, and being realistic I know that I would NOT be able to travel to Montreal, but at least my cousin can deliver the present in the box . I have in my possession $120.00 ( I do not have more, sorry ).

So, based on said above I would like to ask you, Madame to sell the " Lennox Lift-top coffee table " for $120.00 and to give the item to my cousin who will come to your store on his way to Montreal.

As a Veteran, I am proud of your will to help and people like you, Madame MAKING OUR NATION more human and friendly. I do not know for how much longer I will be in this world, but my present will remind my daughter of me and my love.

THANK YOU.

Sent from Outlook

From: Jamila Boothe
Sent: January 9, 2020 3:24 PM
To: [protected]@hotmail.com
Subject: Leon's Furniture Scarborough

Dear Mr. Kontorsky,

Thank you for your email.

We are in receipt of your email that you sent to our customer care department, and would like to apologize for the troubles and frustration that you experienced during your recent shopping experience at our location. I would like to assure you, we are taking your complaint and feedback seriously and an internal investigation is being done.

We would like to rectify the situation by ensuring you are still able to purchase the Lennox Lift-top coffee table for $299.00 + applicable taxes and will deliver free of charge as one time gesture. If you are unable to assemble the table on your own, we would be pleased to assist you in having the coffee table assembled for you. As part of our policy we do not accept cash payments upon delivery. However; given the circumstance, we will make an exception to take a cash payment upon delivery.

If you are still interested in making this purchase or have any further questions or concerns, you may contact me at your earliest convenience. We will require your address and phone number in order to process the sale. Currently, the table is on back order and is expected to arrive, in approximately 4-6 weeks. Once again, we are sorry for the inconveniences we have caused you, and we hope to offer you better services in future.

Best regards,

Jamila Boothe

Store Manager | Leon's Furniture Scarborough

20 Mclevin Avenue

Scarborough, Ontario

M1B 2V5

T: 416-291-3818 |F: 416-291-4091

E: jamila.boothe@leons.ca | www.leons.ca

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_______________________________________________________________________________________________________

From: Jamila Boothe
Sent: January 20, 2020 11:10 AM
To: [protected]@hotmail.com
Subject: Leon's Furniture Coffee Table

Dear Mr. Kontorsky,

Thank you again for your correspondence.

We want to thank you for your service and all you have done for our country, and we are also sorry to hear about your condition.

Part of our proudly Canadian company's values from the over 110 years we have been in business, comes from treating each of our customers equally and fairly. While we appreciate your interest in wanting to purchase the Lennox Lift-top coffee table at a heavily discounted price, our current promotional offer of $229.00 (plus all applicable taxes) and delivery at no extra charge (a $50.00 value) is the best we can do. Please keep in mind, we have a 60 day price protection guarantee, where if at any point within 60 days from the date of delivery the price of the coffee table was reduced further from our current promotional offer, our company will be more than happy to refund you the difference by your original method of payment.

We will require your address and phone number in order to process the sale. Currently, the table is on back order and is expected to arrive in approximately 6-8 weeks. For your shopping convenience, our company has Leon's locations in Montreal, and as mentioned before, delivery will be free of charge as one time goodwill gesture.

Thank you again for reaching out, and we look forward to doing business with you.

Best Regards,

Jamila Boothe

Store Manager| Leon's Furniture Scarborough

20 McLevin Ave

Scaroborough, Ontario

M1B 2V5

T: 416-291-3818

E: jamila.boothe@leons.ca | www.leons.ca

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________________________________________________________________________________________________________

From: OSKAR ALEXANDER KONTORSKY
Sent: January 21, 2020 10:46 AM
To: Jamila Boothe
Subject: Fw: Leon's Furniture Coffee Table

Dear Madame.

Thank you for your communication. It is very important for EVERY BODY who loves our Country to remember our Veterans not only on 11 of November of every year but every day! I am not saying that I have to get a good will offer because I am disable Veteran, but because I was NOT TREATED WITH RESPECT. As a matter of fact I was not treated at all - simply seating and forgotten.
I have spent the sum of $150.00 at the boxing day ( please see attached the first communication ). The same amount of money I am asking you to take off from the item's price. Once again I do not need the delivery, because my cousin can deliver the item to Montreal, where my daughter lives.
I do believe that my suggestion is reasonable and perfectly make sense . After all the incident had happen in your store.

Thank you for your understanding and will to help.

__________________________________________________________________________________________________________________________________________________________________________________

From this attached above information you can clearly see that I was polite and understanding.

By analyzing this situation I have came to the conclusion that the pattern of behavior in the store is basically the same. If the sale person saw that we are not going to buy expensive items, he just left us without any explanation. The same "story " is with Madame Jamila Boothe. She did not like my response, so she just stopped to communicate.

When I was serving this country I hoped that there will not be any second class citizens. But on 26th of December., 2019 in the Leon's Furniture Scarborough I have felt exactly as a Second Class Citizen. What, basically, I have asked for is an opportunity to purchase the present for my daughter. This will be a real good will gesture.

Probably Madame Jamila Boothe do not understands the meaning of the expression: " good will gesture " .

May be I was too naïve to believe that the store manager in which I was humiliated will understand the meaning of " good will gesture " .

May god bless you all.

Purchased a mattress in May 2018 from Leon's and got talked into the warranty and mattress pad to protect this new purchase. The bed BROKE and sags and when I called and reported it, a tech came out to look at it. Got a call that because it has a small water stain they say the warranty is voided. The bloody bed is BROKE. They won't honour the warranty.

We have purchased Victor Pop-Up Sofa Bed - Dark Grey on 30/12/2019 online where the shipping date was showing as 5/01/2019. However, we have received a call now saying that it will take 4 to 5 weeks to process the order. This is horrible and poor customer service is making it worse. They are very difficult to reach out.
The sofa was an urgent requirement for us and delivering it after a month is of no use to us. We truly regret ignoring other boxing day week offers and buying from Leon's.
What's the best thing we can do now?

I bought a couch from Leon's website on December 23rd. I received my purchase receipt by email with December 30 scheduled as the day of delivery. I wasted my whole day waiting for delivery. I texted the store's Facebook account at noon and told me "they'll call you soon and in an hour they will deliver". ok i was waiting till 7 pm and no one called me. so I decided to call the call number that came in my purchase email, then hear from the clerk that the "delivery day in the email is not real and it's just symbolic" and that I should have called to schedule the delivery. and how should i know that? There is absolutely nothing in the email saying I should call to schedule delivery! And why the hell give me a delivery day if this information doesn't match the reality? I was waiting 7 days for nothing, I wasted all my day waiting for a delivery that does not exist and now I have to wait another 10 days, because the TRUE delivery was only scheduled for January 9! This is ridiculous!

Hi,

I purchased 5 PCs bedroom from your branch 535 STEELES AVE E Brampton, ON. The sales order number is 10099OGORZT (MOHAA15877), Sales Person was Manpreet D on 9th of October 2019. The sales person has informed that the dresser and mirror of the room are not available and that it will take up to 6 weeks to deliver them and I accepted this. He further informed that I have to get bedroom rails as the room does not come with rails (I know it was specified in the invoice. but this what he informed me).

After a partial delivery of the room, I discovered that the room does come with bed rails. Unfortunately, this has already costed me an additional 200 CAD to get rails from the market.
Now it has been over 10 weeks and I did not receive the remaining dresser and mirror so I called the branch and they informed that they are crowded with delivery schedules and they need additional two weeks to deliver the remaining items (I will be on travel on this period. so this introduced a delay of additional one month). It took 10 weeks to get the items and I was not on delivery schedule?!. They also informed that because the sales guy has resigned, there was no one to take care of my order. Am I dealing with an individual or a company?!

I decided to purchase my items from Leons as they are reputable company AND I did not expect this to happen at all. By the way, I already placed a concern through contact us on the form on Leons website but with no response at all and I sent too many emails to the customer care with no luck

I appreciate if you give this an immediate attention.

My daughter and I went to purchase bunkbeds and mattress set for me on Nov 22. Found out at counter for final price our saleslady didnt tell us the whole truth. We asked for the manager. A young black lady came out, she was boarder line rude, 100% attitude and very arrogant so we left. I went back Dec16 to complain and same manager came out. She was willing to work with me, same price for bunkbeds as Nov 22 but not until I heard 10 minutes of attitude. I asked what the payment would be on bunkbed + tax + 1yr fee. She told me I was all over the place and needed to see a salesperson for final price with mattress set. I said I dont care what final price is, I need to pass on what bunkbed pymt is. She said I need to talk to salesperson. I said Ill go to my car and use cell phone to find the pymt. She said let me know, so I went to my car and left.