LG Electronics review: never again 108

Bought LG package from Home Depot a year ago. My first fridge didnt cool. Second one ice maker broke and they had to install a new one. The alarm doesn't sound when the french doors are not totally closed. My dishwasher made loud whistling noise and I had to get a new motor installed after 3 months old. It STINKS! Doesn't drain well, they blamed my garbage disposal. They have an excuse for everything wrong with each appliance - it's always the consumer, never their product. My microwave pushpad is bubbling up because the steam from boiling pasta and they are blaming my builder for the oven not being back far enough. They have been back out to my house for legitimate complaints over a dozen times. The latest happened on Thanksgiving when black smoke bellowed out of my oven on 325 degrees. No explanation. The rack bowed when I placed the 25 lb turkey on it. I had to stop cooking and open all my windows and drive my half cooked turkey to my parents house to finish cooking. My super clean sparkling oven interior was now blackened. After 4 hours of scrubbing with a sponge we decided to use the self clean feature (I was warned against by a rep from another repair company). After the standard 3 hour cleaning cycle - my oven was cleaned... however the bottom floor of my oven is now pitted and there are hundreds of scratches where the heat cracked the floor of the oven. There is also now brown burnt gunk dripped between the oven door glass. My warranty ran out 2 months ago. Home Depot won't do anything (even though they sold it to me) because I don't have an extended warranty with them. As LG does, they state they never heard any complaints of anyone else with the problems I've had with my 4 brand new appliances. I'm just the unlucky one who got 4 bad appliances. I am totally frustrated and angry. I saved up a long time to finally get my stainless steel kitchen - It looks pretty but doesn't work worth a ###. $5, 000 down the drain. I will warn everyone I know not to buy any LG appliances.

I would not purchase anything from this company again. I didn't have time to do research, we were building a new home and doing much of the work ourselves. I had about 48 hours to purchase refer, stove and microwave. I am not happy with any of them. The plastic on all three appliances looks scratched and is poor quality. I had the rep here once to replace the door on the microwave, however, it still looks bad to me. It took over 3 months to get the rep here, and then he gave me a bad number to reach him again when I was not satisfied. The company tells me it is cosmetic and is not covered under warranty. It is nothing I did, for I am very carful about cleaning and don't use any harsh chemicals, only dawn dish detergent and water. Oh well, maybe my comment will help someone else from making a bad decision.

I bought an LG range in 1/2006 & the computer boards have failed on three different occasions! Luckily, I have an extended warranty but I'm looking at a month, maybe more without a stove/cooktop. It went down New's Eve, 2 weeks ago tomorrow, and I was told the part needed is not in the warehouse. Am I to be concerned that specific part will be unavailable indefinitely? I would love to cut my losses & buy a new range, its just not financially feasible right now.
I bought the range at Home Depot along with four other appliances. Home Depot will not stand behind the product; they likened my situation to "driving a car off a lot", they wash their hands of responsibility as I found out the 1st time it failed. LG has not responded to any of my correspondence over the last 5 years.
How nice would it be if these companies would make things right for the customers who have suffered due to the sub-standard product they sell? How am I to feed my family (3 boys!) for the next month? My situation is well known to anyone that will listen in my community. LG is a horrible product & Home Depot should be ashamed they sell it. Karen - Boise, ID.

Hi my name is mr fisher

i bought an lg tv from amazon sept 09; it broke on 2011 jan 24th.

i asked for a refund for my tv or for it to be repair; no sir we cannot do that; i site it against the law under seller agreement act; but no sir i cannot help you.
basically LG and Amazon "support" staff are only there to block you. i would never buy from these two companys again; they break the law and pretend they there not breaking the law.

I would recommend everyone buys there applicances and goods from companys with good return policys and companies that actually listen, follow the law.
£700 down the drain :| woo.

my tv 1 year 4months old costs £700 and will LG help me get this repair? NO

will the retailer amazon.co.uk follow the sales of agreement act and replace my tv? NO

two companies you should avoid amazon.co.uk and LG both unhelpful; unreliable.

biggest waste of money of my life and everyone in this thread has my sympthanys at the way they been miss treated.

Regard Jamie

I totally agree these LG appliances are nothing but garbage !

LG Products all of them ! but specially their washing machines and dryers are nothing but garbage- SEARS it's guilty of promoting and selling garbage. My washing machine stop working just as the one year warranty expired. No support from SEARS shame on them !

DO NOT BUY LG ! You will be throwing you money away worse product and service you can get !
washing machine broke down right after the warranty expiried a year later after paying $2, 300.00 USD !

Oh my, I feel your pain. I purchased lg washer and dryer and fridge . Washer crapped out(is now in in a class action suit) and dryer has a reputation as a fire hazard. Replaced both and they were expensive to replace and expensive to buy in the first place. I lost over $ 2000, 00
Now the fridge is the biggest piece of junk- MC Donald's toys are made out of better plastic. Every piece of plastic is breaking even the bottoms of the side door compartments. The freezer leaks and the ice maker failed. The sad thing is I love the look of it the Refrigerator- a pretty piece of junk. I tell everyone not to buy anything LG.

I feel your pain. Purchased LG washer dryer both failed and washer is part of a class action suit against LG.
I also purchased and bottom freezer fridge and it leaks the ice-maker failed and all the plastic is breaking up.
The plastic is so flimsy it just screams junk junk junk. The door containers are breaking on the bottoms and soon will just be a hole. Look for a replacement now . The fridge is good looking on the outside but materials are very inferior. They rope you in with their cool style and then fall apart in no time. Do not buy anything LG.

My LG refrigerator compressor broke less than 5 years. I called LG customer support and they said they cover parts up to 7 years but only with receipt. I gave them Serial number so they could verify that this refrigerator is less than 5 years old from manufacturing date but they wouldn't budge. The representative was just reading the script out of they instruction to push out customer. I was finally able to retrieve the receipt from Best buy customer support to get LG to cover the part.

Kudos to Best Buy customer support! I am never buying LG stuff anymore after this incident.

Ouch...should of read up on the LG appliances before we bought all...five . Ive owned my appliances for just over 1 yr, and I've gotten my circuit board replaced already once, and now looks like it gone again, grrrrrrrrrrrrrrr I bought these LG appliance because I heard they where the best! BUT NEVER AGAIN, and Ill make sure everyone I know hear about it... : ) thats all it takes and people will not buy anything for LG

LG - Life's Good? How about Lousy Garbage! Purchased fridge, washer and dryer. All three are less than 5 years old and all have crapped out in one way or another. Just replaced the washer; have spent over $500 in the past couple of years to fix as LG would not stand behind it. The drum had to be replaced and it still leaked. When we moved the washer, the entire front left side of the washer on the bottom had rusted out. We have replaced the heating element in the dryer at our cost, as again, LG would not stand behind it. As for the fridge, what a waste of money. The ice maker stopped working less than a year after purchase. The food freezes in the back of the fridge and now we find that it is on a recall list as it catches fire. LG will not provide the retrofit piece that was offered because that was 4 years ago and we didn't respond in time. What? We were never notified. Don't you think that if we got a recall notice on our fridge because it was a fire hazard we would have made arrangements for the free retrofit piece? Please believe me when I say, do not waste your hard earned money on this garbage.

This is the first time i bought LG Air-conditioner hoping that I would get a better customer service. The Sales Executive of LG Electronics Value Retail Shop, Sector-18, Noida, promised me to install the AC within 24 hours, since then 6 days have been passed and no one didn't turn up from LG' s After Sales Team, despite of my repeated telephone calls. LG people give only lip service and not concerned with customer services and I recommend not to buy any LG products if you need after sale services. I think they do not have an organised way of service after sales and nobody in their office is responsible for even giving reliable information. Now the time has come to change their slogan to "ife is Good, Don't Buy LG".

It is not just products with the LG logo on them. We purchased a refrigerator from Sears with the Kenmore name on it. The compressor failed after 1 week of use. The repair technician said that the compressor and all the electronics are LG. I wanted a new Refrigerator from Sears finally got one after 2 weeks of having to use an Ice Chest to keep things cold. I thought we were doing the right thing getting rid of our 20 year old Roper that was still working and getting one of the new Energy Star products.

To Ac Kenny,
My name is Laura with the Sears Cares Escalations team and I am very concerned with what I read in your post. I’m so sorry it took as long as it did to get your refrigerator replaced. We pride ourselves on customer service here at Sears and it certainly sounds as if we did not meet that goal with your situation. I als apologize for the delay in finding your comments and I wanted to ask you to contact us, even if this has been resolved, to The Sears Cares team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact my office via email at smsupport@searshc.com so we can discuss your experience. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Ac Kenny) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support

Don't buy LG products ! We bought a refrigerator and it made intermittent banging noises a few days after we received it when the motor ran, finally it broke and we lost hundreds of dollars worth of food, need to eat out every meal, and ruined our July4th vacation because we waited for serviceman on 7/2/11. LG treated us badly should have sent serviceman on 6/28/11 when we called. They do not honor their warranties. We want a new unit from LG will keep you posted.

we built a new house 5 years ago, we decided to put LG products in our home. Big mistake! Within 2 years had to replace the stove then the next year the dishwasher and now this year the mircowave. So in 5 yrs we had to replace 3 out of 4 appliances. I tried to find the office to talk to the head office didn't happen . Iwill NOT ever buy another LG product it is a waste of good money. that company should be ashame of selling crap like that!

BOUGHT 4 LG PRODUCTS 3 STOPPED WORKING IN 6 MONTHS OF BARE MINIMAL USE (I LIVE ALONE) SERVICE WAS UNPROFESSIONAL AND THE COMPANY REPS HAD A VERY UN CONCERNED ATTITUDE, JUST WENT OUT AND PURCHASED ENTIRE SET OF APPLIANCES AGAIN ALL HAVE WORKED FLAWLESSLY, BUT THEY ARE ELECTROLUX, , , , , EXPENSIVE BUT I LIKE THEIR DEPENDABILITY, AND HAVE EVEN RECEIVED CORRESPONDANCE INQUIRING ABOUT THE APPLIANCES AND MY SATISFACTION WITH THEM SO FAR. LIFE IS NOW GREAT NOT GOOD WITH L G

My Mom and Dad bought an LG dishwasher about 3 years ago. They paid more than $700 for it and really liked its looks and the stainless steel tub. What a hunk of junk! It had so many ongoing problems, motor broken (twice), circuit board not good, pump stopped working (three times) and the "service, " if you can call it that, took FOREVER to do anything for them. At one point my Dad (70) had to pull the sucker out and haul it 2 hours away - they live in a small town - to have it serviced...and had to wait 3 months for them to finish because they couldn't get parts. This all in the space of 2 1/2 years. It finally crapped out for good about 6 months ago, and of course the warranty was long expired. They asked a local repairman what he recommended. He said mid-priced GE dishwashers are pretty reliable and easy to fix if they break. My husband and I have a GE dishwasher ($500) that's about 7 years old and have had pretty good luck. So that's what they bought. It's only 6 months old so we'll see if they are successful. Bottom line - NEVER BUY LG PRODUCTS, THEY ARE A HUGE WASTE OF MONEY!

We purchased LG fo the kitchen two years ago from Home Depot. The readout on the oven malfunctioned within six months so that one number is illegible and the dishwasher stopped cleaning dishes well within the same six months and started throwing codes on their cryptic display. The fridge has given us no problems as of yet and the microwave is still working ok.

I totally agree with everyone. We bought our range a year and a half ago and now theirs a problem with the heating element, sometimes its too cool sometimes its too hot. LG is using 1960s technology. Not only that but the enamel on the inside of the oven is cracking and coming off, probably due to the fact of how hot the oven gets. So we have spent our money on GARBAGE! lg REFUSES TO HELP US OUT IN ANY WAY. I WILL DO ALL I CAN TO BLAST TO EVERYONE NOT TO BUY THERE PIECE OF JUNK PRODUCT!

I purchased an LG dryer about 2 years ago and love it - no problems. BUT... purchased a matching LG front loader washer about 7 months ago, and it quit draining. After trying the trouble shooting advice with no success, called customer service and advised we needed a service call. The problem - a burned out drain pump - was finally resolved, after a month! I called customer service 6 times! They were not helpful AT ALL! The approved appliance repair service was horrible to deal with. The part had to be ordered and reordered 3 times. I will never buy another LG product!

I was a fan of LG but not anymore! I purchased all LG- dishwasher, fridge, microwave, washer, dryer 31/2 years ago & thank goodness we got the extended warranty! Within a year & a half my dishwasher started leaking & at the same time my frt load washer started leaking. Repair man came all fixed. A year later had to fix my dishwasher again, not drying the dishes, dryer part was shot. I had new floors put in in Dec, and in Feb 2012, I couldn't figure out why my kitchen sink rug was wet, surprise, the water hose in the back of the dishwasher(built In) blow... Had water damage in kitchen & dining room & cupboards & new floor gone... Had to put in an insurance claim for the damage, & still to this day am trying to get it all the work finished. And then, u guessed it, my LG washer stopped working 5 days ago & 3 days ago the water hose on the back of my LG fridge blew... NOT KIDDING! we were going to go camping, good thing we didn't cause we would have came home to a flood. Now here I sit 1 week later waiting & waiting for a service man to come fix my LG APPLIANCES, AGAIN! I have made at least 8 calls to the Leon's Platinum Warranty Service center & to Trans-global the dispatch center that sends out repair guys... Not one person can tell me when they will be out to fix THERE Crap! In my heart of hearts I want to take every one of my LG Appliance's & drop them on LG'S Manufacturer's lot! WILL NEVER DO "LG" AGAIN. And I WILL tell everyone I know that's lookin to buy appliance to NOT BUY 'LG'...

I purchased all new LG appliances a couple of years ago. This included the French Door designed fridge, oven, microwave and dishwasher. All have had some repairs and the dishwasher had teh motor go twice while it was under warranty. I have been out of warranty for only a few months when once again, the dishwasher broke. Had the water intake valve replaced, and not 3 months later, the motor is now gone again. Cost me 700 (combined) in the last 3 months. Complaints to LG get nowhere. Don't buy there products. My appliance repair person says LG breaks down the most

lost my hand set with memory card at morning 7:45 am 16/09/2012.

I am also a angry customer...bought. a/c window unit with heat also. Broken cor the 3rd time now for a couple of months and customer service gives me the run around...NEVER again!

Do not buy LG refrigerator! After just 3 years, it broke down. On top of that, they discontinued the part to fix it. Now I just have to buy a new one.

My stove dishwasher fridge are a piece of junk please get away from it. The stove oven smoke, the dishwasher show the letter Ed. And stop working . The fridge is really a piece of junk...all my vegetables are frozen at the end of the day Am thinking to go to small claims court. With them...please give me your opinion...I live in the villages florida and my purchase was made at best buy. ...will never go to that store anymore...mrs Kelly. ...

I too have an LG washer that was part of the RECALL. The unit did not work well before the "reprogramming". Now it does not work at all. It takes 1 hour and 15 minutes to do a load. It displays UE (uneven load) almost every time. Twice I have had to pull wet clothes from the machine and wash by hand. It does not clean clothes and the dryer will sit with water in it until I tend to it. I am very disappointed and no one from LG will call me back. NOT a good product.

LG Top Load Washer Model WT5001CW. Subject to Recall. The washer barely works, displays UE (uneven load) about once every 3 loads. I've used a level to make sure the unit is perfectly level. A single load can take hours because it can report UE 3 or 4 times in a wash cycle. The unit is supposed to auto fill with water to the correct level. About 75% of the time it doesn't fill with enough water. Sure high efficiency washers use less water, but one time it runs the clothes are covered with water, and the next time there's 4 inches of water in 12 inches of clothes. Someone had posted a tip to add a glass of water to make the clothes heavier, in order to get it to fill correctly. This does not work. The water level is intermittent. Many times the clothes on the top only get wet when the washer fills with water and spray rinses. Not a premium product. There are other complaints on youtube about incorrect temperatures.

LG Top Load Washer, model WT5001CW. Many problems, not a premium product. The automatic water level is unreliable. Only about 1 time in 10 does the washer fill with the correct amount of water. Sure high efficiency washers use less water, but more than 4 inches of water is needed when you have 12 inches of clothes. The clothes on the top only get wet when the washer is filling and rinsing. They do not get washed during the wash cycle. But the major problem is that every other load the washer reports UE for uneven. I have leveled the unit with a level, and it's level. The problem is the clothes are actually out of balance in the wash tub. A single load can take hours because you have to manually move the clothes around, and it restarts the rinse cycle. This can happen 2 or 3 times just to get through one load of clothes. Oh and if that's not bad enough, the washer is part of the recall. I called LG for the recall, and their service man has not contacted me for two days. LG is apparently Lousy Garbage. My 30 year old whirlpool which is dying works better. The whirlpool squeaks and complains when it runs, but the clothes come out clean. Not so with the LG.

LG INDIA SERVICE SCAM. Shameless Episode,
I call up toll free number in India for my LG LCD TV complaint, they register the complaint & next day i get a call from SAI SONY Service center, in reference to that complaint, he visits, charges me 3800 INR & repairs. gives me a bill with 6 months warranty. after 2 months same problem crops up, again i dial toll free number, this time official LG service man comes, he says he is not responsible for the earlier warranty. Scam is within the LG call center where some one is passing the calls to private service centers & they are fooling costumers. NOW i spoke to SACHIN YADAV from LG Mumbai Service Center, +91-[protected], suppose to be Service Manager, he has the guts to tell me you recover your money from the private technician & we are not responsible for this. Even after sending mails to all senior management, no response till now in 24 hours. Its time to make it public, these MNC's need to learn service lessons.

Not sure really if there is anything that LG make that makes "Life Good". Every couple of days I almost destroy my phone by slamming it down, or tossing it onto my desk out of frustration, the LG P990 was the world's first dual-core smartphone, and for the price you'd expect it to be excellent. Instead it freezes randomly several times a day, if you have any critical apps you need to check on then it's a gamble as to whether or not you will be allowed by the phone, god forbid you ever need to make an emergency telephone call...

It has destroyed 3 16Gb micro SD cards by freezing/rebooting during an operation, it routinely corrupts both it's internal memory and the external SD card the same way meaning it has to be left alone for 20 mins to error check itself and prepare the storage, it's dual-core processor seems to stutter to load apps that an early smartphone would breeze through. Man, I just hate this phone, first phone I've bought that was more than £50 and it was closer to £300, I really treated myself by going with LG!

bought a microwave back in 2006...LG by mistake. One year later the latches on the door broke, and they replaced it...at the time thought that was good. In 2010 the magnatron tube went, it was under warranty, however the housing for it needed replacing...no parts available through LG. They should should have replaced it at the time, but would not give us the time of day. The issue was resurrected recently and they offered us $25 to shut us up...told them where to put it.

My first time writing a review. Yes, buyer do beware. Do your research before you buy anything LG!

Here is a breakdown of my experience:

The repair "inspection" received by LG was vague. Requested clarification before phone sent back to me unrepaired. Was assured by customer support that someone for the tech department would call with clarification. Never happened. 5 days later, called again (phone hadn't shipped just yet), was told the same. Again it never happened.

Phone shipped later that day, waited for it in hopes that perhaps I would receive a note with my phone. Again, nothing. Called back to customer service, more of the same. Wait for the call from tech department that is supposed to take 4-5 business days. Again, no call. So I called again a week later, same story given to me (4th time) so I finally asked to speak with a supervisor. Side note: at this point, it's been a month since I received my inspection report, just to give a timeline. I have names of the representatives I spoke with but I won't include it here because they were not rude. Was given a man named Brandon in Executive Services with LG USA. Not helpful at all.

In so many words, Brandon told me that "If I received a repair inspection that specified exactly what parts inside my phone needed replacement I would not know what they were talking about." Just get it over with and say I'm stupid already. Now, Brandon would probably say that I was raising my voice, but wouldn't you after someone told you that? And not only did he say it once, he said it at least 2 more times. Thanks for the great customer service. Not

The stove is junk nobs wore out can't get it clean burners are terrible

LG LFX31925ST Super Capacity 3 French Door Refrigerator, Stainless Steel

First of all, DO NOT trust the LG side for your reviews, they manipulate the reviews and post what they want, I tried to post over there and they denied it because it did not meet their “guidelines”. In this Amazon this product has 2 stars and in there's it has almost five. I guess the guidelines are that if you say something negative they won't post it.

I have had this fridge for 2.5 years now, so I have some experience with it. If you live in a humid environment, DO NOT BUY this product; actually, do not buy this product, period. Within the first six months the fridge started making a loud noise. We called LG and they told us to disconnect the unit for 8 hours. We did as we were told and the problem was solved for couple of months. After a couple of months, it did it again. We called once again and LG sent a technician that dissembled the freezer section and there it was, a big chunk of ice. He used a blower to melt the ice and told us that (in his opinion) the element defrost was poorly designed. The noise is caused by ice freezing on the fan and causing an unbalanced condition. Guess what? Couple of months later it did it again. At this point, knowing what the problem was, I just opened the freezer door and let the ice melt until the noise was gone. I have been doing that for 2.5 years now every couple of months. The latest news is that the unit stopped working all together, dead, not cooling at all. It turns out that a tubing from the compressor's discharge, that is used to evaporate the defrosted water, corroded and burst, causing the unit to lose all the refrigerant. This tubing is submerged in water almost all the time, who in their right mind uses any other tubing system that is not copper? The technician that serviced the unit simply cut that tubing completely and replaced it with a copper tubing system. We paid $3, 100.00 for this unit, it's supposed to be a high end product and it is not. Stay away from LG.

I have a LG washer Dryer all the lettering will wipe off at your finger tips my position on this their product is a bad choice,
customer service told me its cosmetic, would not replace or fix, read your owners manual,
So happy I called customer service
My position on this is I live on a very busy highway, why would I not want to set this great product of theirs out for the public to see,
Maybe I could stop someone eles from buying it pissed off yes
Never would I buy LG product again

LG should be spelled CRAP!
Worst washer we have ever had, and we're still paying Sears for it. It goes UE all the time and takes forever to wash, even when it (rarely) doesn't UE. The LG oven has a ridiculous pair of rack protrusions that have burnt everyone in the family.
The LG fridge freezes anything stored near the back, and I never know if the ice cream is going to be rock hard, or melting soft.
The LG dryer is the least offensive of the lot, but it is supposed to have a dryness center, which doesn't work, so drying clothes takes forever.
LG says it's made in Korea. North Korea, perhaps?