LG Electronics review: never again 108

My wife and I purchased a brand new LG front loade washer 9 months ago for our brand new built home. The house is a two story. The laundry room is on the second flood. Wedsnsday march 23 the washer was on a normal wash cycle not overloaded. My wife was down stairs for maybe 20 minutes after she started the laundry. She was in the kitchen and heard a beep and thought maybe the washer was done. That's when all hell broke loose. She started to see water dripping from the ceiling thought the can lights. By the time she ran up stairs the laundry room was flooded. The washer was beeping a error code and she was unable to turn off the washer and it just kept filling up she panicked and final got the water shut off the washer. It is now March 27 and still have not heard from LG after numerous phone calls and emails. My house is destroyed and they are doing nothing so far. Pictures are attached. And remember this house is only 9 months old this is the last LG product I or anyone I know will purchase.

I have purchased LG G3 & LG G4 both devices are like garbage, I was using Samsung S6 and I think Samsung is much much much better than LG. LG mobiles sucks...don't go for LG go for Samsung or other device & even LG customer care sucks.

I bought a top loading washing machine from you three years ago. Per a certified LG tech last fall, the drum was going bad. Unfortunately, you all decided to stop manufacturing a part with a lifetime warranty. After getting Lowe's to dig up a three year old receipt so I could show you a proof of purchase, you say you'll put it in for replace or refund. When I don't hear back, I call you again. This time I'm assured that that part is indeed available, I just need to call an LG tech back out to replace it. Sure. Nevertheless, I called. A tech came. He assured me the part is no longer available. I called you back and was told, "Oh, yes it is." He said, "Oh, no it isn't." You put me on hold and took a coffee break only to come back on and say, "We'll have to wait until he uploads his service call information." After that, what? More run around on the phone? More, "We show the part is available, " when clearly it is not? I want my machine fixed. No, no, actually what I want is this machine gone. I'd be happy to have a check in order to go buy a good old fashioned, top loading agitator machine, and some thing without the LG brand.

I have to agree with all these negative comments on LG. We bought all new appliance 3 years ago and so far the repairman has been out 3 times. Once for the dishwasher and twice for the Refrigerator. The same repair guy has been out all 3 times and he has been repairing appliances for over 40 years, so I asked him if were going to buy new appliance what brand would he get? His answer was, "It doesn't matter, they are ALL made in Korea". But he said he would suggest getting the warranty "your going to need it". He knows people who have lost jobs when manufacturers went overseas... Not to get political but if Trump does what he says maybe we can get some jobs and manufacturing back to the good old USA and have quality american made products instead of this garbage... No I would not mind paying more for quality (thought thats what I was doing with LG)

Bought an LG dishwasher approx. 8 months ago, never has ran right, to make a long story short I agree with all the people that I have read about, there service department are straight [censor] liars, I think they go to a training school to learn the legal ways to lie to a customer, regardless of if its a minor issue, or the appliance burns your house down, I'm ready to get people together, and see if we cannot file a class action law suit against LG, anyone interests please e-mail me bhines54@live.com

Brand new LG washer and dryer very disappointing. Combination of choices for washing and/or drying of clothes is ridiculous. NOT user friendly. Would never recommend to anyone. Major waste of money. Buyer beware!

Agree, agree, agree with all complaints regarding LG appliances. Purchased all LG appliances when I remodeled a purchased home in 2011. I was very lucky that the compressor on the refrigerator failed during the warranty period, but I have no guarantee that its replacement will not run the same course. (New refrigerators are only warrantied for a much shorter period of time--one year!) Life is not good with this company. Factory authorized repair personnel are virtually nonexistent, and IF you can locate one in your major city, they charge you several hundred dollars just to come out! So, unless you can afford to spend thousands of dollars on inoperable appliances, find another manufacturer that builds their products in the US and not Korea! Buyer Beware!

LG IS A PRIVATE LABEL COMPANY IN THE WARRANTY BUSINESS. WHEN YOU CANNOT CONTACT SOMEONE AT A COMPANY TO ANSWER YOUR QUESTIONS, WHEN ALL CALLS ARE FORWARDED ABROAD...YOU HAVE A PROBLEM

lg is nothing but junk had for one year broke down what a piece of grap

Purchased an LG washer in December. Last weekend it broke. I immediately called for service and was set up for an appointment on the following Thursday between 1 and 5. Thursday morning I arrive at work at 630am and my phone is ringing. It is the tech who is scheduled to repair my washer. He says that the 1-5 time frame does not work for him and he needs to come that morning. I explain to him that I work an hour away and that I took the afternoon off to accommodate the appointment. He has a really bad attitude and I decide to go ahead and see if I can leave work to help him out. I explained to him that my boss would be in at 730 and I would call him back. AT 730 I got permission to leave work. I called him and let him know that I could go ahead and meet him at my house that morning. He then stated that he would have to call me back. He called back 5 minutes later and stated that it would take me too long to get there and that wouldn't work for him...He would just "fit me in" to the time already scheduled. OK. Whatever. I get home at 1pm. By 530 he hasn't showed up. So I call LG Service and cancel the appointment and request another one. The set it for Saturday with a different tech. At 545 he shows up. My husband goes ahead and lets him see the washer. He looks at it for about 5 minutes and then walks into the Kitchen and confronts my husband. He said the appointment has been cancelled and I am leaving. The he proceeds to start screaming at my husband, stating that '""I told you wife I would be late""". No he didn't, he told me he would go ahead and "fit me in" to my already scheduled time. And what does late mean anyway when you have a freaking 5 hour window! He is continuing to get more and more hostile with my husband and in front of my children and my husband keeps telling him to get out of our house. Finally telling him that if he doesn't leave he will be removed. He leaves, but sits in his truck out front. I get on the phone, again, with LG service and try to complain about what has happened and they tell me they don't have a complaint department. WTF? They keep stating they can make me another appointment, but we had already done that. I finally told them that he was still sitting in his van in front of my house and if they did not take my complaint I would just call the police on the guy. They finally said they would "look into it". Fast forward. Saturday 8 am to 12 pm. No one shows up. I call LG Service and they just transfer me to the repair shop that was supposed to be at my house. I get voice mail. I leave a message. 330pm. No call back and no service person. 430 I call LG service back. They say there is nothing they can do because all of the contracted service centers are closed for the day. I demand that they make me yet another appointment and they refuse. They freaking refuse! Why? """"I'm sorry ma'am you already had an appointment"""" WTF? Seriously! WTF! OMG. I will never in my life own another LG appliance. First with it breaking after being 6 months old and then this freaking disaster with getting service. I called Home Depot, where I got the washer and they tried to get me an appointment but not for over a week away. I am beyond angry and cannot even find a number for Corporate LG.

I bought an LG washer and dryer three and a half years ago. The washer failed last week, and I called Sears to take a look at it. The bearings went on the washer, and it would cost $1, 100 to fix, it only cost $1, 000 new! LG initially said they would give a one time warranty, but then backed out, because I had Sears look at the washer. I understand things can go wrong, it's what you do about it that counts. When what they do is nothing, then that's what you should buy from them, nothing!

I bought a Kenmore, made by Whirlpool! Be careful, LG makes washers for Kenmore as well, you can tell who made it by the model number. My last Kenmore lasted 16 years, or as long as four LG washers would last!

LG problem.
Lg products since to be a good product, but there are not. Nothing is good if the brand is LG. Starting with the products and continued with the Manila, Philippine call center. They are not responsible for warranty, No matter what equipment you purchase from them, they will be faulty in less time. You don't have any good warranty from them. their products has manufacturer issues for many years. I am confronting an issues at the moment and they are not standing for warranty at all., They keep giving your run around in order to don't comply with their responsability. In few work. EVER EVER PURCHASE LG PRODUCTS.

Greetings!

I placed a service request for my washer.
The email confirmation had an Icon/link to a live chat.

The Link is Hard coded to a page that says the chat is Offline and to try again when it is open.

The page does not change (hard-coded) when within operating hours.

Here is the link
https://c.velaro.com/Chat/Chat.aspx?siteid=4851&showwhen=inqueue&vref=https%3a%2f%2fservice.velaro.com%2fvisitor%2frequestchat.aspx%3fsiteid%3d4851-showwhen%3dinqueue&stage=notonline

Calling their support line is VERY frustrating.
There option/scripts are limited.

There is no option to talk to an agent!
NOT ISO-9001 compliant!

Approximately four years ago I purchased all new appliances for my Kitchen. It was the worst mistake of my life. As of today I have had to replace the dishwasher because it was cheaper to purchase a new one than to repair it. My refrigerator which I have a extended service contract ( from a non LG company) on has had the service people out four times and the warranty company has decided again that it is less expensive to replace than to repair, which is what they are going to do. I have been waiting since the beginning of November for the LG extended warranty company to fix the problems with my range. First they forgot to order the parts and then ordered the wrong parts which when they installed them they realized it. That was on December 3rd. Since then they have taken their time getting what I hope to get the correct parts. If I am lucky they will be out today and fix it but I am not holding my breath. I may be having this replaced also. Take my advice don't buy LG appliances.

Brough LG Refreg September 2013 and had nothing but trouble with it! The iced maker does not work, the refreg section does not cool past 50 degrees. Had the LG service rep out at least 3 times with the same issues. Has fixed nothing but charged for the susposely repairs. Not LG Tech says can not repair! Awaiting word from LG if the Refreg will be replaced! By reading these negative comment about LG it seems I have little hope on replacement! Stay away from LG. They look pretty and that's about all the good I can say about the products!

So Disappointment in LG Appliances

I have tried since December 2019 to resolve some issues I am having with my LG washer/dryer in November 2019 purchased from HomeDepot.
After calling three times, each time I am told something different. LG customer services is HORRIBLE. First, you are talking with a customer services department I am assuming outside of the US. With that being said, you will go no further than LG customer service. LG have trained them to resolve nothing in regards to your complaint.

The first time I called in, I was told someone would call me back; never did. I was also told it was HomeDepot responsibility to deal with my concerns even though still under LG warranty for the first year; not true.

The second time I called in I was told by the customer services representative that she would personally call me back in regards to my concern; she did not.

The third time I called in I was informed that no one would call be back that LG customer service deals with the issue. If I gave her the serial number on the washer, she would send out a service representative (I was never told this before). I told her that I cannot give her the serial number which is on the side of the machine in a tight spot. She informed that if I can't give her the serial number, she could not send anyone out. I have explained this to LG customer service two times before LG should put serial numbers on the front of the machines so then this wouldn't be an issue. I requested to speak with a Supervisor and was advised no one was available and someone would call me back. I reminded her that she had already informed me that no one from LG customer service calls anyone back.

I am also having an issue with my LG dryer.

This is the WORST customer services I have ever deal with.

I would not recommend LG appliances to anyone. LG appliances are lousy, and LG customer services is even WORST.

Do not purchase LG appliances.

NIGHTMARE. My LG dryer is 2 months old and has not worked since the day it was installed. The dryer will only work when it is empty. When I put wet clothes in the unit, the machine will shut off due to a blockage error code and the clothes come out wet. I need to line dry my clothes because the dryer is not usable. I reported the issue to Home Depot and LG less than 24 hours after the dryer was installed and asked for a replacement dryer. LG sent out 2 service providers and the machine still does not work. One of the service technicians told me that it was a factory issue due to a faulty moisture sensor. For some unexplained reason, LG has "terminated" the service contract with the service technician that advised that the problem was a "factory issue". LG has refused to service or replace the machine and I am stuck with a machine that does not work.