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Bought an LG front load washer and dryer from Best Buy almost two years ago. It shakes during the spin cycle, which I had specifically asked about before it was purchased. Within a month, we had a service man come and look at it. He said all we could do is purchase the rubber that go under it to reduce the shake. The Lg washer should not have been sold to us because it needs to be on a concrete floor. Best Buy, of course, would do nothing.
Now the washer is completely broken. The service man says it is unfixable due to the repeated shaking during the spin cycle. I still have three year warranty left, and Best Buy will do nothing. Says it is our fault for not having a concrete floor. We now have to purchase another washer, which of course will not match the dryer. We are out over $1000 for a wahser that is still under warranty, but Best Buy has weasled out of replacing or repairing it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes I agree all LG products should be taken off the shelf with the short in the refer to the stinch in the washer and the crack in the drum its amazing they are still in business good thing i got smart on the dishwasher its a bosch
Mark Keller
Joining the drum weld split bandwagon... Our units are about 4 1/2 or 5 years old - but have been in storage for 3 years. Very irritated that it wasn't a problem when we carefully moved them into storage, and when we moved into our house - we had this issue right away with the first load.
On the smell front - During the time our washing machine was in storage the door was closed - so we of course, had a smell issue ... I have found, however - that by cleaning out the seal and leaving the door open between loads it is tolerable. We have also had this problem with a Maytag front-loader...
My absurdly expensive LG dryer (model DLEX3875V) is less than 6 months old, and it has shredded (torn holes in) 2 shirts. I called LG and they said they'd had reports of this problem, and I probably didn't have the lint screen in correctly. The lint screen (which I clean every load) was in correctly. They finally sent a repairman who said the drum did not fit properly, and ordered a new drum. After 2 weeks, he came to gut my very expensive dryer and install a new drum. I've added photos of some torn clothes and the gutted dryer. I will certainly never buy anything from LG again, and will probably have to replace this piece of junk at my own expense, because I'm afraid to dry my clothes in it. I bought this at Best Buy, which should be ashamed to carry junk like this.
My LG Dryer model #2050W stopped working in mid cycle. The door light was on. I followed all suggestions to fix it. I finally called the LG technician. The problem was The Control Panel was shorted out. I had already spent $125 to diagnosis it. Now it would cost another $169 for the part plus labor of $159 to fix it. It would take 2 weeks to get the part as well with only a 90 day guarantee on that part.
Since I bought the dryer in June of 2010, I was shocked at this problem. I had already had problems with the sensors shutting off the cycle before the load was dry.
I decided with all of its problems not to invest anymore money into this machine which I had paid $800 for including the pedestal.
So, I did contact the company, no response yet. I also contacted Best Buy. I have to give them some credit here. Although there was nothing they could do about the warranty that had expired, they sold me a new washer below there cost, plus other discounts and a 4 year warranty, It eased the pain a bit. It is a new Whirpool Cabrio Steam Dryer.
I hope it will work but if for any reason I don't like it they will take it back no questions asked for my now 4 year warranty.
My advice is to sell your LG washer/dryer on Craigslist while it is still working and get a better machine. No washer/dryer should have so many problems within 2 years of purchase. Good Luck
We have an LG Wave Force top loading machine, with a heat booster for extra hot loads. Our hot water runs at 122 degrees in our house, but no matter what temp setting we use, the water in the machine never gets above 70 degrees. We called LG and they sent two technicians to check it. They confirmed our findings but said that the machine is fine and that LG won't fix it. One of them laughed at us for wanting hot water. We called customer service several times and they were not nice. The machine specs say we should be getting temps of 80, 104, 122, and 158 degrees. When we told this to customer service, we got yelled at because "customers aren't supposed to have that information!" Another rep told us that we were supposed to turn off the cold water behind the machine when we wanted to wash in hot water. We sent a letter to LG. They did not respond until we sent it again via certified mail. The woman rep told us in the letter that the temp readings were off -- that the water was hot but cooled down when we opened the lid to measure the temp. Our LG cell phones were still under warranty so we returned them. I'll never buy from LG again. We're telling everyone.
Help in finding out the handset
I went through all of the gesticulations of having my "defective" dryer addressed. The problem was a cracked drum which tens of thousands of consumers have had...a flaw, a lemon, not an accident. Candice and Willie in Executive Services, whom I got to after about 20 calls, mailing receipts to them, uploaded photos...said labor was my responsibility, even though they acknowleged a defect.
LG Electronics are criminals
LG Electronics screw American families
LG Electronics poses safety risks to children by manfucature defective, overpriced equipement that breaks with jagged edges and refuses to issue a recall.
LG Electronics is an immoral, unethical, poor-quality manufacturer.
PS. Type like above, making LG Electronic stand next to negative reviews to increase the SEO (Search Engine Optimization) of these criminals who are screwing Hard working americans who trust that when they purchase an expensive item it is not a lemon or defective, and if it is, that the maker would have the morals and ethics to issue a SAFETY RECALL!
Spread the word on SM and repost the time article and any other boards like this.
Hit em where it hurts!
How can LG get away with selling such inferior products? Where is the government oversight for these problems? I just don't understand how distribution of these expensive, next to worthless, pieces of machinery continue to be foisted on us with no repercussions. Is this not a fraud that is being pulled on American consumers?
My son bought me a new LG high-efficiency washer and dryer and I love him dearly for it, but wish I had my second-hand, mismatched set that I gave away, back.
I wash every load twice, (and still don't feel like the clothes are clean), so that does away with LG's claim of "high efficiency" . If these clothes were getting clean in the washer, the amount of dog hair that I clean from the dryer lint filter would not be present. I think the dryer gets the clothes cleaner than the washer. My clothes also are pretty much just tied in knots when they come out of the washer. I've tried smaller loads, larger loads, doesn't seem to make any difference.
Although almost, but not quite, as bad as the washer about knotting the clothes, everything out of the dryer is very wrinkled.
I get upset every time I do laundry, and it just seems like there should be something we could do about this travesty.
I have had my LG Washer for 4 years and I will never buy another LG anything. My dryer seems to do ok but the washer does not clean my clothes. I am the only person in my household and my white clothes have turned dingy and grey. My wash clothes are disgusting. They come out of the machine looking like a cup of tea has been poured right into the middle of it. Thats not what they looked like when they went into the machine. I have tried everything LG has told me to do. Today I am pulling out the expense crap and buying another brand. I had read Consumer Reports before purchasing the products and they have LG a high rating. They need to put more research into the products they rate.
2 nights ago i had my 8.5kg 4.5 kg dryer catch fire and completely burn up infront of my eyes. 6 firemen were at my house trying to get it... lg (lifes good) ... yeah right now whos gonna wash me washing...
Do not buy LG top load washer wt507cw
They did give me money back for the defected
washer, but now I have a dryer that will not match
a new washer. These washers cause rust
on the top of the machine. I have had washers last for years and
years. This machine lasted one year before it began leaking
and rusting out!
China made and horrible! Really why make this machine. It is a rip off!
! Report Spam
I have the same problem. The LG washer is stink, no matter how much I clean it. Dyer drum is cracked at seam after 18 months, making bumping noise. I will never touch or recommend LG product ever.
Lg is total crap. Going on my second drum in the dryer now along with 3rd set of drum rollers. Washer stinks amd is on its 3rd pump. Refrigerator ice door does not close. New gaskets needed on it. Trays broken and are not available any more. I could go on and on. So pissed off its not funny. All 3 are about 6 years old. Thinking about starting a class action on the dryer drum issue. To think I liked their phones and I went all in for this Korean junk. NEVER AGAIN LG!
I bought a pair of LG front loaders from Conn's. They where 6 months old! Used them 8 - 10 hours prior to the fire! Lost everything in my home including my two dog who where trapped in the house! I am a single mother of four kids an all Conn's could say is sorry an LG. Will not return my calls. Let's me just say I had the hotel remove their LG TV before I would go to sleep with my kids in the hotel! Please don't but LG!
I wanted to share my experiences with folks out there who have or had the same problem that I had-a cracked drum on an LG dryer.
My model is DLEX5101W purchased on 10/2015. I recently discovered I had a cracked drum along the seam. I was alerted to this when the dryer was making a thumping noise. This problem is a well known issue, judging by the amount of complaints online. My wife called LG customer service @ [protected] two times. The representatives she spoke with-who by the way were in the Philippines and barely spoke English-said the drum is out of warranty (only 1 yr) there was nothing they could do. However, they were willing to sell us a 1 year warranty for $348 that would also cover the current repair. They offered a second warranty for $243 that covered the repair for 60 days-nothing else. When we asked the 2nd rep for a list of authorized LG service repair shops (we live on Long Island, NY) he said there were none on Long Island! So, does that mean Home Depot and Lowes sells a product that cannot be serviced by an authorized tech? That’s like buying a Honda vehicle with no authorized Honda mechanics available in the area you live. My wife asked him are you really sure about this? He replied that since he was in the Philippines, there was no way to be sure.
My wife then called the executive office in Alabama complaining about the obvious defect, and the rep there told my wife the same thing-there was nothing they could do. Offered the same warranty as the 2 reps in the Philippines. However, she did manage to give us a list of authorized repair shops. So, I called the first shop and they wanted $110 just to come out and look at the dryer and apply the service charge towards the repair. The call to the second shop however, changed everything for us.
I began the conversation by telling the owner of the repair shop that I had an LG Dryer with a cracked drum. He stops me in mid-sentence and tells me there is a LG Service Bulletin that acknowledges there is a defect with their drums and the warranty has been extended for the drum to 10 years from date of purchase-parts and labor included! The bulletin apparently covers several models which unfortunately he couldn’t tell me, but I confirmed that our model number was indeed covered. He was really angry that no one told us about this from LG. He told me to call back the executive office and tell them about this Service Bulletin. I thanked him profusely.
My wife calls back the Alabama office and gets a different rep on the phone. My wife gave the rep the model number and explained the problem. Before my wife could inform the rep about the service bulletin, the rep told her, no problem the drum is still covered under a special warranty! What?! My wife informs the rep that she called the same office the day before and was told there was nothing LG could do except offer the 1 year or 60 day warranty. The rep could not explain why none of the other 3 reps didn't see what she saw in their system-that there is an extended warranty in place for the dryer drum for certain models.
This situation was unbelievable as we were about to either buy the warranty, or pay for the repair, or I was going to replace it myself. If it weren’t for the honesty of the repair shop owner (who by the way, ultimately did the repair job under warranty), we would be out the cost of the repair. This almost sounds criminal in nature, as there were obviously no mailings informing owners of the new extended warranty covering the drum for certain dryer models. 3 LG customer service reps also did not inform us of this fact.
My advice for those of you experiencing the same predicament with the cracked drum is to call the executive office [protected]) and ask them to check for any service bulletins covering the drum. I would also call the authorized LG repair shops in your area and ask them to check for the service bulletins as well. I see too many people online complaining about this same defect and unfortunately some have gone ahead and did the repair at their own expense. It’s sad that LG could not do right by their customers, and apparently have chosen to still keep this a “secret”…….