Mavis Discount Tire’s earns a 1.1-star rating from 637 reviews, showing that the majority of customers are dissatisfied with tire purchases and services.
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Tire service installment on 6/8/23 1:46 EST pm
I went to Mavis tires and Brakes and the tire technician put the wrong size (2) tires on the front of my Black in color 2017 Ford Explorer vehicle and then advised me after the fact and the Manager advised "Derlin" African-American Female it was a done deal and I would have pay for the service. I advise her why didn't she advised before the tech put on the...
Read full review of Mavis Discount TireService
I took my SUV in to get my new rims and tires that my husband purchased already from online company. Took them to the new Lenoir store we had appt at 3pm got there at 2:45pm. They put my new tires and rim after 2 1/2 hours later. And I drove it 2 mins down the road and it puts to the left as soon as I take my hands off the wheel and it didnt do that before...
Read full review of Mavis Discount TireDamage to vehicle rims when I purchased 4 new tires
Today June 6, 2023 purchased 4 new tires for my vehicle. I waited 3 1/2 hours after they told me it would take 2 hrs. Finally done and paid. Go outside to look them over and the rims are scrapped and chunks taken out of them. Called out the manager he said he would have to call his district manager. Then he said let me speak to the technician. We got it wa...
Read full review of Mavis Discount TireTire purchase
On May 18, 2023 my husband called to order 2 Firestone Destination tires size 33x12.5x20 for the front of his F350 because we were driving from Alabama to Tennesee pulling a trailer with our side by side on it for Memorial Day weekend. On Sunday May 21, 2023 we dropped the truck off to have the tires put on and picked it up the same afternoon. We didn't check the tires, didn't think there was any need to since this was a tire store. After a couple of days, because it was pulling to the right, my husband discovered the front tires were different sizes. Passenger tire was 33x12.5x20, the correct size and the driver side was 35x12.5x20. I contacted the store on Thursday May 25, 2023 and notified them of the issue and that we were leaving town Friday morning at 8 am. I asked how this could even happen...this is a tire store and you only had 1 job, to put 2 tires on the front of the truck...Still no one can give me an answer! Antron said he would order the tire and it would be in on Saturday May 27, 2023 I advised him that we would not be back in town until Monday May 30, 2023. I called the store Tuesday May 31, 2023 to verfy that the tire was on site, they said it was, I did not think to ask the size of the tire, didn't think it was necessary. My husband took his truck to the store on Thursday June 1, 2023 because that is the day that they are open unitl 8 pm. Well, the tire was the WRONG one, they ordered a 35 inch tire instead of the correct one which is a 33 in tire! He was told that the tire would be in on Saturday June 3, 2023. Well, on Friday June 2, 2023 they called my husband and said the tire won't be in until Monday June 5, 2023. Well on Friday June 2, 2023 I called [protected] to complain and the young lady on the phone who was very helpful, said she would leave a message for Justin, the Regional Manager to call me. Monday June 5, 2023, I still have not heard from Justin. I called [protected] again and was told that the regional managers usually return calls within 24-48 hours. This is UNACCEPTABLE! This issue is going into the 3rd week of dealing with this.
Desired outcome: These tires now have over 1500 miles on them in nearly 3 weeks. I think we should be compensated with the passenger tire being replaced as well since the wear and tear will not be the same at this point.
violating contract agreement for tire service
To whom it may concern, On Friday the 2nd of June 2023 at approximately 4:20pm, I had my Toyota Rav4 towed to Mavis in Trussville Alabama because it had a flat tire. Upon entering the store, I expressed my desire to the Mavis representative at the front desk to replace all four tires. While discussing this, we joked about how many people think that the...
Read full review of Mavis Discount TireWrong oil drain bolt was installed in my bmw
I had Mavis change my oil on Saturday 5-27 and found out it was leaking the next day. Brought my vehicle back on Sunday 5-28 and Mavis tech replaced my plastic oil drain bolt with a metal oil drain bolt. I stayed home on Monday 5-29. On Tuesday 5-30 I was about to drive my car, I noticed that there was a large pool of oil under my car. I decided to take it...
Read full review of Mavis Discount TireTire replacement - wrong tire/wrong size
I had a new tire put on yesterday at the Beloit, WI location. When I looked at the tire last night, I noticed that it was not the tire that I requested. I called into the store today and was told that someone would look into it and call me back. In 5 hours, I still hadn't heard from anyone, so I called back. I was told that the manager had gone home sick...
Read full review of Mavis Discount TireService to my car
I am just letting you know I am a little disappointed in Mavis on Beach Blvd in Jacksonville Fl. I have gone to them for so long and the last time I went I I had to wait almost 2 hours for an oil change and tire rotation, no one told me anything. or gave me any updates on my car. I got in my car and I found someone had spilled a drink and barely tried to clean it up. It was nasty! This happened several months ago, but just getting around to writing about it. The time before this I had something similar happen as well and let it slide. I tried to give them benefit of doubt but I think I need to find some place else. These new people in that Mavis don't have people skills.
Repairs
I was at MAVIS on the 11th and 18th of May 2023. Both times for engine repairs. On the 11th it was extensive repairs totaling $1,011.00 and on the 18th it was $690.00 for 4 plugs and one coil for the engine. I am not only complaining about their price I am complaining about their attitude, On the 11th when they went to charge my debit card it was declined...
Read full review of Mavis Discount TireMy brake and rotor job amongst past experiences
I am writing because I recently reached out about my brakes having issues after having full service of brakes and rotors. Not cheap ordeal to not be done right! Videos to show. Done At mavis colonie. I have to have them completely redone because I can not chance the lack of training mavis gives their workers on brakes when I travel a lot. It’s a matter of sadety! If you look at my past I repeatedly return sometimes same day because of mistakes made. I always come back because truthfully your workers are very nice people I just question their training and lack thereof and always have but then someone is new and I figure ok fresh start, and training is on mavis not them. I can go in one day and there be a manager I trust the next day a completely new manager. This is not fair to customers in trust. If you look at my record so repeatedly have things done and have to return same or or within the same week. It’s exhausting and I’m done helping them fix mistakes.
I was contacted by the regional manager who now need me to have the car writing up someplace because I refuse to have mavis touch my vehicle again. At first I said ok then got off and felt punished and slighted that This not only takes more of my time after spending my entire days in mavis but it causes me to have to take more unpaid time off of work.
I request a refund so I can get repairs redone. I travel for work and this now interferes with that also. This is a safety issue and if I need to obtain an attorney and report to the better business bureau then that’s what I need to do. I am not making a threat I am simply needing to advocate for my self since mavis all the way to the top is not.
My number is [protected]
My email [protected]@gmail.com
Desired outcome: Refund so I can get repairs immediately I do not have time for mavis investigation. I can send video or look at my records of repeatedly going back even as simple as forgetting to replace oil filter at oil change. It’s unacceptable!
Customer service
Scheduled an appointment to get new tires on my car, came back the next day to have the tires balance addressed and was told that they stripped my lug nuts. I specifically asked the employee to find out why I'm being made liable for stripped lug nuts if I didn't bring my car in with the issue. Here I am bringing the car back yet again because the tires are...
Read full review of Mavis Discount TireItems stolen from vehicle
Took my vehicle in for axle service on 01/12/23 technician ended up breaking my axle into two pieces and also cracking my upper oil pan causing upwards of $7000 lexus, regional manger decided to tow my vehicle to another local repair shop with in all the movement of my vehicle my apple laptop came up missing.. Once the local repair facility gave the...
Read full review of Mavis Discount TireFirst there thieves rob your tools and much more
I took my toyota highlander to mavis tire in nowich new york. First let me start with coming in for wrong tires. The good years they ordered in we got them we can only find one. So how about the handkooks we got two I had to take them needed tires. Now talk about my tools are safe in your truck yes they are, they have 17 fake cameras. They pulled a big...
Read full review of Mavis Discount TireBrake job/line replacement issues
BBB Case #: [protected]
Sent to Business on: 03/30/2023
Business Info:
Tuffy Tire & Auto Service
7195 Dolina Ct Melbourne, FL 32936
[protected]
Consumer Info:
Pine, Lucinda
507 Porpoise Cv
Patrick Air Force Base, FL 32925
[protected]
[protected]@aol.com
Nature of the Complaint: Refund / Exchange Issues
Consumer’s Original Complaint:
I began having brake issues end of Jan 2023. 1 Feb 2023 dropped car at Tuffy Tire and Auto Service. They replaced all brake pads/rotors and completed brake system flush ($954.93). 13 days later (13 Feb 2023) I took my car in for body work and received a call from technician, telling the brakes had failed while he was moving car. We checked and found all the brake fluid gone from an exploded brake line. I had my car towed back to Tuffy same day. 33 days later, I picked up car and found I had little or no braking power. I brought it to their attention and was told that this was normal and to drive it for a few days and it should be ok. I took it down the road to Tire Kingdom, and was told I had no rear brakes and that whoever bled my brakes did not complete the process or even do. When tire kingdom completed the bleed same day, they found a bad ABS sensor which was not showing prior, due to no rear brakes ($310.23). The day I had my car towed; I asked the manager why I was not told of the probability of my brake line exploding. He said that they had discussed the rust but did not say anything to me. Then proceeded to blame me for not asking to have my brake lines checked during brake job. I became angry, telling them they were the experts and should have told me of the issue and that they had endangered my life and the body shop tech. They weren't concerned and continued to place fault with me. 15 Feb, Tuffy called me and said Dodge discontinued the brake line and that I had to order it online. I ordered ($247.50) receiving, Feb 25, 2023 (custom build). We dropped off brake line on same day received. It appeared based on many unreturned phone calls to Tuffy, they did not begin working on my car until 2nd week of Mar, with multiple brake parts replaced (unsure if bad). Picked up 18 Mar ($2,067.23). I complained to Tuffy HQ, and the franchise was changed to Mavis. I called Mavis customer support with no answer. This company is a rip-off and deserves prosecution! My car has been to Tire Kingdom an additional 3 times since 18 Mar for more repairs due to the shoddy or down right no repair work done by Tuffy/Mavis (parts failed). Your company has endangered my life, my family and others on road. I have spent over $4,000.00 since 1 Feb and my brakes still don't respond properly to stop my vehicle. I dare you to come drive my car and find out for yourself! I can provide receipts and corroboration from Tire Kingdom just down road from Tuffy/Mavis. That is another issue - they advertise as one company (sign on building/receipts) but fall under Mavis, why?
Desired outcome: Full Refund so I can repair my brakes so they work like they should (Retired Veteran/on fixed income)
Brake service install
I went to Mavis in Shrewsbury Ma because they said they would do a break install of my own purchased BrakeRotors and Brake pads. I aske them to tell me when they installed them so I can take a picture of the Job complete for warranty of my brakes that I purchased from an online dealer. They assured me that I could take pictures. So when the job was done I...
Read full review of Mavis Discount TireTires, strutz,alightment, windshield wiper motor
I went to the Plaistow New Hampshire location in Mavis back in June. I receive new tires new struts. I went back because I had some problems with my sensors. I was told when I got an oil change that my brake fluid cap was missing they said that they fixed it they couldn’t figure out what was wrong with my sensors. My windshield wipers were also not working properly, but at that time still work just very slow. I went back again because I was still having problems. I had my tires rotated. Got new breaks. I ended up with a flat. I went to go get an inspection, and my windshield wipers completely stopped working someone put something back together with zip ties. My strut was not in properly. It was making a noise. Both brand new tires are completely warped. Because the alignment was never done properly. My car failed inspection. I spent a lot of money and a lot of time in the Plaistow New Hampshire location I tried to get it rectified I wanted a full refund. Nobody was getting back to me in time my car is dangerous to drive. I don’t even have windshield wipers to use. I went to the Salem New Hampshire location that fixed my Strut supposedly then told me I need a new tire rod had to order the tires that were covered under warranty and then would do the alignment properly. Well, my tie rods needed to be loosened and it just took a little bit more effort. I don’t need a new tire rods. I really don’t know what to do at this point I don’t want to have to take this to court but my car was completely fine before I came in. I need a new tires and now I’m failing inspection. There has to be some type of resolution, but if you prefer, I take it to court for a full refund to get my car properly fixed I will because I have pictures, I have documents. I have proof of all of this. I have taken my car now to another place who had to order and additional broken part. Mavis was supposed to fix the tire and alignment issue which would lead me to sit at yet another place. I am now without a car at all at the moment. Very frustrated, all I wanted was everything fixed at one place. I am left hanging once again. This is gone on for over a week now.
Please call [protected]
Sent from my iPhone
Desired outcome: Have my car fixed all at once where it is now, all expenses paid, and I need a car to drive in the meantime.
Oil change
On receipt oil change completed. 6 minutes from leaving their oil light and engine light comes and car stops. Checked my oil stick since oil light was on. NO OIL IN CAR. Call back soon as oil stick check. They gave me the run around. Finally picked up car on Monday saying they will replace engine. This has really inconvenienced me getting to work and school. Ask for a rental and no response. Please help
Read full review of Mavis Discount TireBad business practices
My Daughter went in there for and inspection on 10-07-2022 and I knew she needed Front brake calipers, Rotors and Pads, and I expressed to the mechanic whose name was either Roosevelt or Dominic (because the mechanic put in a fake employee number on the paperwork) in charge of doing the job that if any other work is needed to let me know personally as my...
Read full review of Mavis Discount TireService in at the Harleysville, Pa location
Multiple issues on 4/13/2023 at the Harleysville, Pa store. First, our appointment was for an oil change and Pa inspection, the inspection was completed, however the oil change was not. Additionally, no one called us to let us know the vehicle was finished; we had dropped the car off in the AM and returned 6 hours later to find that they had finished, but without completing the oil change.
The second and more concerning issue, is that an employee by the name "Addison" was openly mocking my wife. We had already paid and were on our way out when we realized some mavis property was left in our car. I returned to find Addison openly mocking my wife. His back was turned to me as I approached, but his peers saw me coming and were actively trying to "shush" him.
I had hoped to get a Pa inspection and an oil change, not to deal with an employee actively attacking my wife's appearance. Incompetence is a mistake I can forgive, making another appointment for an oil change isn't a big deal, but the level of unprofessionalism and disregard for basic courtesy has left me extremely frustrated and disappointed. Needless to say, Addison is no asset to this company and his actions are the driving force behind this complaint. The loss of a customer may not be overly concerning for this corporation, but I sincerely hope that his actions aren't a reflection of this company's ethics.
Harleysville is a small town, so you can be sure that I will pass this information to my friends and family.
Desired outcome: Addison dismissed from duty is the minimum, keeping an employee like him will surely effect customer loyalty beyond the reaches of my friends and family.
Tire service
I called yesterday 4/11 to make an appointment for 4 new tires today 4/12/2023. Was quoted a price of 738.00 complete, I asked that is going to be a complete job said yes just tax has to be added. No problem sounds good and made an appointment with a deposit. My bill was over by 100.00 dollars, when asked why they didn’t give me a tire disposal but we agreed on a price.Received a call on 4/11 that the tires will be there in the morning great , had a 11 am appointment on the 12 th. I called to see if the tires were in around 1030 was told not till after 12/ 1 so why give me a 11 am appointment? They said will call me no call so I go there at 1215. Was told that the tires have been there since the first delivery? So what the hell. Ok only 2 cars in the bay no other cars in the lot, guys says no problem get it done since you are waiting for your car 45 min later take in my car ok , not 2 or 3 but 5 hours to change 4 tires. Other customers came in and they went to them and stopped working on my car, are you kidding me, that’s a joke .That is unacceptable to change 4 tires, then try to sell me other stuff and have my hood up my tires are under the car, total BS. I think that I should be compensated for my time because it’s my time sitting and waiting for you company to complete a simple task if’s that your JOB. And I had an appointment ahead of time! Mavis in Bayshore I actually timed them 1hour 15 min for 1 tire, they employee s can give 2 sh—ts walk around on their phones. Check your cameras if they even work. I think that you get what I’m saying and feel that I should get compensation for my time wasted.
Desired outcome: Getting compensated for my time of wasting time , at leastCall me on a resolution [protected], and I can bet the bank on it that I will never hear back from you.
Mavis Discount Tire Reviews 0
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Overview of Mavis Discount Tire complaint handling
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Mavis Discount Tire Contacts
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Mavis Discount Tire phone numbers+1 (800) 757-4291+1 (800) 757-4291Click up if you have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number Click down if you have unsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 1 1 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone numberCustomer Service+1 (877) 684-7365+1 (877) 684-7365Click up if you have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number Click down if you have unsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number
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Mavis Discount Tire emailsmavistirecustomercare@mavistire.com100%Confidence score: 100%Supportmkiely@mavistire.com99%Confidence score: 99%hrconnect@mavistire.com93%Confidence score: 93%hrmmontes@mavistire.com92%Confidence score: 92%
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Mavis Discount Tire address358 Saw Mill River Rd Ste 1, Millwood, New Jersey, 10546, United States
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Mavis Discount Tire social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 18, 2024
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