Mr. Tire
Reviews and Complaints

Took my truck to get a Alternator put on, they told me I had to leave my truck for a couple of hours. When I got home David Clokey called me and said my water pump belt and my power steering belt we're bad and he would not put them back because he had to remove them to get to the Alternator . He then gave me a price of $266.37 and I said to him I thought the price was a little high. So I told him I had to have my truck fixed so I called the Pasadena Mr. Tire Store and asked them for a price on what the Severna Park store had told me that my truck needed. I spoke with George at the Pasadena store and George told me it would be $162.00 + Tax. When I picked my Truck up I told them what price the Pasadena store had given me and they said well he must have told me a price for the wrong belts. I called customer service on Wednesday and spoke with Kim she said she would call me back on Thursday because the invoices we're not in yet. I waited till Thursday afternoon no call so I called her. Kim spoke with George and he acted as if he didn't remember but I spoke with George more than once that day and he knew who I was. I called George Thursday after speaking with Kim and he told me he remembered but would not give me a written quote. I feel I was over charged on this matter and would like for someone to contact me to resolve this as soon as possible. I called Corporate Office and I felt like they just blew me off. Thank You for taking the time to read my complaint. Terry Alton [protected]

I went to use coupon for tire rotation and also get wheel balance and alignment checked. Front desk person said that they checked wheel balance and alignment but they really did not even check them. I saw tires being rotated but they did not install anything to check alignment. They kept the car in workshop for only 20 mins and returned it. I asked front desk person multiple times on wheel balance and alignment check and he said that everything is perfect. No action is needed. And he even said that all my fluid levels are verified and topped up as needed. I later verified and see that my windshield fluid was less than half and my oil level is lower than expected. I got suspicious and requested a copy of readings of alignment. Then he lied that they verified the readings but there is no way to print them and they are now erased now and i cannot get them now. When the website made a promotion/coupon, i was expecting them to honor it. When the staff went to this level of lying, it is time for you to introspect the offers you provide on your website and publicise them only if all your branches are able to implement them. How can anyone trust this kind of businesses who lie to this level? I had to goto good year next day to have wheel alignment checked and alignment done. I had to make two trips and hassle of appointment with multiple shops when i was expecting that mrtire would rectify and fix it in my first trip. I had quite an disppointing experience with mrtire. Later i saw another review of the same shop where a lady complianed that they lied to her in the same way. She asked multiple times whether her tires are rotated and they kept lying that everything was perfect but when she went home and verified, she realised that they never rotated her tires.this is the worst lie i ever heard from any business.

Service done at: 1209 highway 9 north, store # 1024, old bridge, nj 08857

I went into Mr. Tire in Winchester on Monday, July 27th, to get my Va state inspection. The tech at the counter said it would be about an hour, which is what I expected, since it is the last week in July.
After 2 hours, the tech came in and sat down with me and stated that I failed inspection, due to front brakes. He also stated that there were other issues that would total to more than $1300.00. What was suspicious to me was that the things he mentioned, were not the things to be inspected/on the inspection list. So, I told him to slap a rejection sticker on my car and I would be on my way. I got a copy of the list of things he told me were wrong with my car.

I took my car and copy of the list to a good friend of mine who is a mechanic. When he pulled the front tires off to inspect and replace the brakes, he stated that it should not have failed. They were well within legal limits. He also checked the other things on my list and nothing was wrong with them.

I went ahead and had him put on new brakes and rotors on the front anyway, since he had ordered them. He then finished my inspection. Total was $252.00.

I think that this company is fleecing people and probably getting away with a lot of it. Even though I am a woman, I do know a few things about cars.

For the past 6 months I've been going to Mr.Tire in eldersburg. The first person I met was a guy named Tony. He was the store manager. I bought 4 tires. We agreed to a price. I came to pick my car up and found they did the alignment and added insurance without my consent. Then he tried to badger me into other services that I told the service manager when he called was just done 3 weeks earlier. So I said I won't judge too harsh. I know it's their job to sell. But, I was ripped off by this guy Tony again. I came in For an oil change and rotation. this was only 3 months after the tires were put on. Then Tony again tried to sell me a balance on tires I just had put on. Then tries again to badger me into buying the stuff I told him last time was done already.I like the work the guys do and the other managers are nice and don't hard sell. I just had work done today and Tony again tried to sell me brakes. I went to another shop to get a second opinion. they showed me the brakes and they looked like they were very thick. The place I took it to measured them and they had 8/32 all the way around . I have dealt eith the other guys at Mr. Tire and they are nice and tried to be helpful. I see the infection in that store is Tony. Everytime I want to tell Tony my issue he pushes me off to another manager. What a coward. I will never go to Mr. Tire again. Not the one in eldersburg anyway. If I see Tony's face again I will just walk out. He is not a nice person. He talks down to me because I'm a female. I wish they would get rid of him.

Find someplace other than Mr. Tire on Mountain Road in Pasadena Maryland. They installed four new tires on my van, and the van then started vibrating when I drove it away. I took it back to them and they re-balanced the tires, but then the car still vibrated some. So I went there a third time and left the car with them overnight. The next day they said they had done everything they could, and if it still vibrated it was not the tires causing the vibration. I drove away and the vibration was better, but still noticeable between 55 and 65 MPH. I was fed up with them and never went back, and drove the car for 17, 000 with the vibration occurring at highway speed. Well, this morning a rear tire exploded while I was driving on a highway. I put on the spare, and lo and behold I now have no vibration whatsoever. So it was that tire that was defective. I went back to Mr. Tire today to tell them what happened. They wanted to sell me a new tire. Do yourself a major favor and go elsewhere.

My ex wife asked me to put front brakes on her car unfortunatly i couldnt do it at the time so she decides to take it to mr tire in lansdale pa, so for brake pads an rotors, she was quoted a price of 625.00 for pads an rotors ! a 30 min job at best for any idiot, so she calls me an said how much it was gonna be, i said tell them to put it back together an put it outside, ur getting ripped off, unfortunately they had already started work on the car, well long story short i got an estimate from the dealer of her car make, an it was considerly less yes at the dealer it was much cheaper, dealer labor rate was 100 $ mr tire was 105$ i mean are u kidding ! so we took my estimate from the dealer along when it was time for payment, and the ### behind the counter said it was a premium brake package, i asked was that the only option, and were the brake pads made of gold ! needless to say when she told them i was a mechanic for many yrs they dropped the price 120 $ still a ripoff in my mind, their garages were empty an so was their parking lot, I have done these brakes several times in the past myself for 100- 150 $ with top of the line pads, so if u like spending ur hard earned money by all means go there, otherwise stay the hell away from that ripoff outfit. I cant stress this MORE !DONT GO THERE EVER !

I use to go to Colony Tires on 401 in NC...They changed tor Tires...All the workers from Colony left and the new people are rude and do lousy work. Went this morning at 7:30m AM for an oil change and was told they had one worker and he was doing a car that needed 4 tires...He rudely stated it would be an hour. I asked about the coupons i had and he made a nasty comment . When it was Colony they had many workers and they all were good. Would never go back even if they gave me free service...I went to Jiffy Lube on 70 off of 401 and they did a great job.

I had requested a transmission flush and fill for which I was billed on the service request. I watched the technician drain the transmission oil pan (this is not a flush and fill and costs the service station far less than a flush and fill). As the technician proceeded to finish the job I notified the manager who then told the tech to do a complete flush and fill. This is when the situation became interesting. Before I go on it is important to also understand that the company advertisement says their technicians are ASE certified.
When the tech hooked up the fluid exchange pump to my battery he managed to break off the cover clip on the positive post. To replace the clip the base assembly must be replaced at a cost of $280.00 (there are several electronic elements the cover protects). As he proceeded it became clear that he did not know how to initiate the pump or how to operate it, he was constantly referring to the operating instructions.
In addition to their incompetence these people do not care about your vehicle. During the course of the work they managed to spread grease onto the window sill, armrest, carpeted trim, and onto the carpet.
It is clear to me these people need to stick to tires and leave transmissions to the professionals.

Absolutely horrible service. Let me first start out by saying, this particular store looks like their staff is on a work release program from prison.
They take over an hour for a simple oil change.
They have recently in the past 5 months blown 2 motors on customers vehicles.
Backed into bus parked and broke another customers back window.
Have been accused of stealing from customers cars (loose change, ipods etc.)
This company is a complete hot mess, and I am not surprised about all of the other complaints about the other stores in other states.

Had gone to Mr tire back in December of 2010 for an Oil change/tire rotation. Dropped off my car and later got a call saying I needed to have my rotors replaced, they lied to me and said I needed new rotors because the ones on it were too rusted through to machine down. They charged me for new rotors without my consent. About a month later, my engine froze up on 70-w just leaving Frederick. Had to get it towed, and had a mechanic look at it. Apparently they NEVER changed the oil, it was the same oil from the previous oil change which had gunked up the ports inside my engine causing the pistons to seize up. Completely ruined my engine. Had to buy a new one.

Didn't know about this place until now, I figured I should warn people about the Mount Airy Mr Tire.

I've checked the prices of having shocks installed on my 2003 Dodge Ram 1500 pickup on two different Mr. Tire locations in the Columbia Maryland area. One quote was for $752.00 and the other was for $828.00 for Monroe Gas Magnum shocks. I purchased the shocks (Monroe Gas Magnum 34515/34516) through Amazon for $132.00 and had them installed at an independent repair shop next to Mr. Tire for $145.00 labor. Total cost $277.00. When I asked the Mr. Tire personnel about the prices, they said that all pricing was set by their corporate office and there was nothing they could do about it. I had a set in tires put on at Mr. Tire in Ellicott City, MD which came with a "free" front end alignment check. After they checked the alignment, they said it was out of specification (Left front) and it would be $94.00 to adjust it. My truck alignment has been checked at other places many times since I bought it new - and it's always been fine. I declined the adjustment and left. As soon as I drove off, I could tell the tires were not properly inflated. When I got home I checked the tire pressure. Three of the new tires were a little low (34 psi) but consistent - no problem. One has 42 psi in it - no surprise it was the left front that showed out of spec on the front end alignment. No doubt the technician intentionally over inflated the left front tire to make the readout on the alignment machine read out of spec to sell an alignment. I wonder if this dishonest practice is also a corporate policy that they can't do anything about?

I'm a returning Mr. Tire customer and am usually satisfied, but in Nov. 2011, I took my car in due to squeaking brakes. They kept me there for 3 hours and ultimately wanted to replace most of my brake system- 1 rotor, pads, shoes, etc. However, they NEVER offered a tire rotation and now 6 months later, my back tires are feathering AND rotor is warped. because they only replaced one so of course they are not going to be even... Just got home from taking it in..
$215 to fix something that should have be addressed in Nov.
Autozone price = 35.99 for a rotor.
Mr. TireDundalk= 128 plus labor.

So long Mr Tire. You won't be taking me for a ride anymore!