National Tire & Battery [NTB]
Reviews and Complaints

I anm the parts manager at south hills honda in mcmurray pa.That new manager at mcmurray ntb is very unprofessional I will not buy tires there again actually I caaled carmen in bethel park pa.I will buy them there.Brian is his name and beleve me the way he talked to me and our staff are you kidding ntb this guy is very uneducated and rude.And in peters twp.he wont last and neiyher will ntb the people are going to put up with his crap i will be sure to tell evryone but i am sure they will find out for theirself.

I went into this NTB store today to have simple brake lights installed. I was told that they would be about $2 each and that there would be no charge to install them. I was floored when I was charged a whopping $37. The person at the store told me that the computer "marked up" the item and he had no control over that but he'd give me a free oil change when I come back the next time. There won't be a next time for me! My policy is that if you lie to me and cheat me once, why would I be stupid enough to come back for seconds. I wish that I'd gone on line to read about this NTB location sooner. The reviews are dreadful and now I know why! Trust me everyone, there's much better service elsewhere in Pearland, Houston and surrounding areas.

I'm a FORMER customer who will not go back to NTB RT. 309 Montgomeryville Pa. I gave them every chance to get things right but they are a customer (non) service operation. Lenny the manager is a good guy and no doubt has trouble getting good employees. Leslie the "service" manager lacks customer diplomacy and cost them a good customer. A couple of the techs are good but they won't have a chance to work on my car again. Pete the technician is the sharpest blade in the pack. Make him a manager and I'll consider going back.

NTB in Mill Run, Hilliard Ohio. Went in for tire balance and rotation. My daughter asked to check a wheel noise. NTB claims I needed four new McPherson Struts plus tires. NTB says the tires are "in danger of shredding" due to bad struts. I approved the $1200 job including four struts by phone (7am) and then became suspicious as I thought my Chevy Malibu had shocks, not struts.

I arrived at NTB just in time to see my car on the lift. I pointed at the rear shocks and asked why he was charging me for struts that cost hundreds of dollars more. He said the computer made a mistake and offered to give me a "buy three, get one free." I told him the deal was off but he already had the tires off the rims, so I ended up paying $125 per tire with the exact same tire at Tirerack selling for $61 each. This experience on the morning of August 10, 2009 has made me a permanent non-customer of NTB for the rest of my life.

I went to get an oil change on my car and they told me that I needed to make an appt. I asked if they had an appt for that day and they said no but you can leave your car here for an 1 1/2 - 2 hours which is the waiting time. I said for an oil change only? He said yes; I than said I can go somewhere else and have service done faster. He said do what you got to do. Well my son took my car to NTB to use the "Super Saver Card" which is good for any vehicle thats states on the card. Josh who works at this location said we couldn't get it done because its only for the use of one vehicle not multi vehicles. Although the card states that it can. The customer in front of my son had the same problem and Josh said that there is a law suit going on due to this cards were a rip off. By the way NTB on tracks the vehicles by phone numbers ONLY and the phone numbers that we have had in the last 3 years only changed once and Josh told my son that we have "NO RECORD" of us taking our vehicles there. After getting back in line he spoke with Josh again and mentioned that he called us and said that the card was used before on both vehicles! Well Josh got the license plate number to my vehicle and the number that they show doesn't match our numbers at all! Obviously the company doesn't know what they are doing. As a consumer we paid for this "SUPER SAVER" card and all of the sudden we can't use it for both vehicles. I'm not sure who is is having this issue but I think people need to know whats going on and I advise NOT to purchase this card for NO reason at all. I will be taking my car back to the dealership for oil changes! Better customer service and people knowing what they are doing!

Paid for an alignment, but only part of it was done. They tried to cover up, saying the rest was impossible, finally admitted they didn't know how to do an alignment on my car. Promised a refund, jerked me around for 2-3 weeks, getting progressively more rude, then effectively told me to take a hike. A different NTB branch told me my rear wheel bearings were completely shot, because the wheel moved up and down. Contacted the manufacturer, was told it IS SUPPOSED to be like that.

When I had my truck front tires changed in NTB, Pearland TX, they damaged the wheels on both sides. Be careful with them! I'll never go back to them.

I had my car serviced at the plymouth ma location and the manager was very rude. they misdiagnosed my car, charging me astronomical fees and my car was still not working right. one of the parts they said they replaced was a wheel bearing, after complaining and going back to have my car looked at again the manager was very rude and refused to come out to take a look/drive my car to hear the noise. I took my car to another mechanic to have them listen to the sound and they told me that it was the wheel bearing (the same one that NTB supposedly replaced) so i brought my car back to them AGAIN and the manager was still very rude and finally put my car back on the lift and said that it wasnt my wheel bearing, that it was my transmission. I was so angry at this point because i paid money for parts and work done on my car and it came out in worse condition then it already went out in. So after they told me that the problem was my transmission, i went out to look for a new car because a transmission is outrageous! then i decided to go back to the other mechanic and he put my car up on the lift and replaced my wheel bearing (the same one that NTB "replaced") angrily, i paid for the new wheel bearing and contacted NTB in the morning after leaving a message for the manager, he never called me which resulted me in having to write a letter to the company. Finally I got in touch with the supervisor and he didnt really care to hear the story, basically just looking to get me off the phone and not tell anyone about their mistake of letting me take a dangerous car off the lot and basically (fraud) ripping me off. so he said that they would pay for the wheel bearing that got replaced, after sending him the bill they only paid for half of it which lead me to having to contact the manager again who then decided that he was "sorry" (lame apology) and declared that he would send out a check for the difference. NOT once did i get an apology from the manager or an offer for the inconveniences that they caused in my life (I missed work and school because my car was broken and i had to bring it back TONS of times) This company is money hungry sleazebags who truly don't care about the customers safety as well as satisfaction! absolutely HORRIBLE customer service!

On Dec, 2-2009 I purchase a set of four tires, and NTB installed the tires, I was told that I would receive a Visa Pre-paid card for $100.00 dollards by mail.

About six weeks later I received a post card stateing that I did not qualify for the promotion. I called the NTB where I purchased the tires and they said that I did qualify for the promotion and that they would get back in touch with me, but they keep giving me the run around. I have contacted the company four times already. I also
talk to Eric Passaro today, [protected], and he said that he would call me back, but he didn't. This promotion was good until 12-31-2009, and I mailed it on [protected]. NTB shouldn't make an offer that they can't keep, Thanks Dianne Dew

My husband, mother and I went to the NTB in Raymore, MO to have our driver side rear tire looked at. It had a very slow leak for going on 2 months and we finally got around to getting it fixed. My husband and I went inside while my mother stayed in the car. We told the guy at the counter that we needed the driver's rear tire looked at due to slow loss of air. He wrote down the info and I saw what he wrote, DR, for drivers side rear tire on the work order.

We gave the guy the keys so he could get the info he needed from the car. He came back in and was trying to sell us new tires because the tread was starting to get low. We politely told the guy no, there was still enough tread left and we weren't buying new tires that day. My mother came in after the guy had looked at the car and tire and we waited in the waiting room.

20 minutes later the guy wheeled our tire in and said we had something stuck in the sidewall and the tire wasn't fixable. It was a staple of some sorts and you could here the tire hissing from air loss. My husband told him to put the tire back on and that we would just go buy a used tire up the road because we didn't want one brand new tire and 3 almost wore out tires and we weren't ready to buy a whole new set that day. So the guy leaves and is rolling the tire thru the shop (we can see him thru the massive window in the waiting room)and that is when I realized that the tire he had taken off was the passenger rear and not the driver rear like he was instructed. They put the tire back on and the guy came in again and tried to sell us 4 new tires again. We told the guy we weren't buying new tires 1. we couldn't afford them this week 2. the other tires still had some life left in them. So then the guy was trying to get us to apply for a credit card thru them. My husband sa id no for the tenth time and then questioned him on taking off the wrong tire. The guy claims he must have heard my husband wrong but I saw him right down "DR" on the work order and my mother who was sitting in the car when he came out to the parking lot to get the plate number and mileage said he looked at the drivers rear tire and not the passenger rear tire. He then offered to go look at the correct tire and my husband told him don't bother we would take it somewhere else.

I am absolutely convinced that they stuck this staple in my tire to sell us new tires. There was absolutely nothing wrong with this tire before I took my vehicle there. My husband checks the tire pressure weekly and this tire has never been low before and it was not low when we left our house or when we had pulled into their parking lot. I find it very suspect that I have a staple in the opposite tire that had the issues to begin with and the whole time this guy was trying to sell us new tires. Not only that, but the way the staple was stuck in there was very odd. The staple was flattened out and stuck right in the sidewall like a needle and it was nice and sparkly clean yet it was rainey and snowing and the roads are gross and grimy.

I was furious to begin with and the guy was like "whatever" when we questioned him on it and said "do you want new tires or not". We prompltly left before I choked the guy. After we left we went to the business the next parking lot down and was inside for all of 10 minutes and when we came out the tire that had nothing wrong with it to begin with was half flat.

Now I have to replace a tire that was perfectly fine before hand @ $180 for 1 tire. I am outraged and will NEVER go there or any other NTB again. I called their hotline number and put a complaint in and am waiting for a response.

I took my car to NTB, at the end of July (2009) to get an estimate for a serpentine belt replacement. I was then quoted an inflated price for the belt, tensioner, and idler pulley. The reason I know that the price was inflated is because after I declined their service and asked for a written estimate so I could do some comparative shopping... I received a call from NTB stating that they would take $100.00 off their original estimate. This already did not set well with me knowing that if I had originally said yes to have the work done - they would have gotten the extra $100.00!

That night after I got off work, I went to pick up the car key and informed the staff that I would have to come back later when I had someone who could drive me up to the shop so I could get the car. I was told to be careful when backing out that I did not hit a lamp post that the mechanic had parked my car close to.

In the mean time, I had contacted another mechanic and was going to take it to his shop for another estimate. I decided that when I went to pick it up, that the person who drove me could follow me out to the other garage and then give me a ride back home.
I am glad I did so! Just short of getting to the other garage, there was a "ping" noise and a huge white cloud of smoke that came from under the car. Barely able to coast into the drive of the other shop - I knew what had happend. The sinking feeling in my stomach was undeniable. The engine had blown. After letting the car cool a bit, we opened the hood to find that NTB mechanics had taken off the serpentine belt and not put it back on. The other mechanic confimed this when he looked at the car the next morning.
I called NTB, they admitted they were at fault and apologized. I was told to round up some estimates for a new engine and that they would make the situation right. I also sent an email to their corporate office and the local shop to let them know that I would have to have the car towed and a rental in it's place. The shop aggreed that NTB would pay for both.
About 40 days after turning in receipts and estimates to NTB, I was told that they would like to put a used engine with less miles in my car. I was uneasy about letting them do the work, but they advised that it would be done at another one of their shops and have a 12, 000 or 1 year warrenty. At 45 days after the engine had blown - the car finally went in for the replacement.
When we picked the car up we were told that the rental and tow reimbursement would have to come from their corporate office which could take an additional 21 days. I had paid approximately $2, 000.00 out of pocket for the rental and tow. Within a few days we began to hear squealing/squeeking coming from underneath the hood of the car. We once again, had to take the car back in for service. This time they replaced the pulley with a new one and set us on our way. Being that it was now September and I needed to get tags for the car - I had to get an e-check for it. At the e-check center, the car began to smoke from underneath the hood. The car failed the e-check.
So, I call NTB again! I tell them what had happened and all of a sudden their "helpful" tone changed. I was told that the car was fine when it left their shop. I reminded the person on the phone about the warrenty and advised that I would be dropping the car off for an evaluation of the situation. A week later, I still had not heard anything from NTB. They had my car, doing who knows what to it (if anything)for a week but could not be bothered to give me a call. I call to see what the status is on my car and they tell me that they had called and talked to someone else. They had not. They only had my phone number on file and only I answer my phone. I was told that the car was fine. Didn't need any repairs and had been sitting in there back lot for the past couple of days. At this point, I had enough. I still have not received my reimbursement check to this day. I am seeking legal action as suggested by my insurance agent. I am also concidering calling all three of our local TV news investigators to see if they would be interested in airing this story. I will also be reporting this to the BBB. I have since found out that the Manager of the shop that did not place the belt back on and the Manager of the shop that put the new engine in are brothers. I am sure that they both were trying to watch out for eachother. We have since brought this to the Regional Manager's attention who claimed to not know about the reimbursement check or return trips to the shop for repairs. He has stopped returning our calls and I have gotten no response froom the corporate office.
Please, please, please think twice before taking your car to NTB for repairs or any work done. They are unprofessional and not a company I will ever do business with again.

I went in to get a regular oil change in the summer of 2008. I had thought, at the time, that there was a possible oil leak, and asked if they could just take a look for me. BIG MISTAKE! Next thing I know, the mechanic came back and told the front clerk about "the list" of parts that needed to be fixed. Now I knew there were some minor issues because it was a very old, well driven Honda Accord, but they weren't sufficient enough to hurt the car permanently. When he read the total it was estimated a little over $3, 000, which was more then the car was even worth! But after some scam artist convincing, I ended up going ahead for one part that "needed" to be replaced. After I had left the car there for a day or two, they said it was done. I went, picked up the car, and started driving home. About a week later, I noticed that as I stopped the car (stop sign, stoplight, parking, etc.), the hood would start to smoke. I called up to NTB and explained this to them, and they said it was just oil that was spilt when replacing the O-ring. So I shook it off, and continued driving. About four weeks later the condition had gotten worse. Now when I stopped it was swarms of smoke coming from the hood. I was mortified because people kept yelling at me from other cars saying, "Your cars on fire!". I had taken my car back numerous amounts of times, trying to get it fixed. This resulted in me paying for "other damages", and yet the car was still smoking. It was now almost the summer of 2009. I didn't know what else I could do so, I ended up selling it. I didn't try to scam anyone, I told every prospective buyer about the problem I was having with it. I ended up selling it for $300. AHH! It cost me more for the initial o-ring replacement. The new owner gave me a call about two weeks later, and said that the o-ring was put on crooked! I had spent over $600 dollars in "repairs" and sold my car for only $300! And there wasn't anything really even wrong with it! They screwed up, and made me pay for it! When I went to talk to them about it they said, they couldn't do anything about it! Screw NTB!

Two weeks ago, I went into NTB because I was having problems getting the car to turn over. They said that it was simply a dead battery, in which they replaced with a new one. Total cost was $120.00.

This past weekend, Sept 30, my car started having the same problem. I than took it back in to NTB, and this time they said it was the starter and the total would be $409.00...for a starter. This was also waiting for 4 hours.

I than took it into 2 other licensed mechanics for a second opinion. They both said the starter was fine, it was the battery connection that was coroded and should of been replaced with the battery. They were shocked that someone could of replaced the battery without doing this.

How many more people have this done this to, I wonder. Because auto mechanics is a trade, how is the common folk supposed to know when they are getting screwed. It is complete MALPRACTICE.

Terrible customer service!

I would never go back or recommend this to anyone.

I went for an inspection and they told me that I needed brakes and roders that would cost over $600 for an 04 olds alero. Then we went to look at the roders and the technician, leslie, said he would forget about getting new roders if we got our brakes here. This would cost us around $400. We said no, we would buy our own parts and then bring it back within ten days to get the car inspected without an additional cost.

The day after I took my car there I got into an accident. We called ntb and explained what happened. They said as soon as the car is out of the shop, do the work, bring the car back with the receipt of payment for the inspection and they would inspect it without having to pay twice. We got the car back and did the brakes and roder in one day. We called and leslie said they would honor it to bring it in. Brought the car in today and leslie informed us that they were audited last night and could not do the inspection.

I called to get ahold of who was in charge. Leslie said there were two of them in and they were both in charge. I asked for the manager and he said it is lenny who was supposed to be in at 10 am but was not there yet. (It was 10:30 am) so leslie lied to us and said he was in charge.

It has been an awful experience.

Ntb could help me by honoring their agreement and inspecting my car.

The store manager(John) ripped me off on an airconditioning service. Initially the mechanics told me that the parts were about 20$ and when the manager called me he told me to be prepared to pay close to 300$ because the labor was shot out of the roof. The guy was unrelentless and ruthless. We had done business there before and the people that I previously dealt with were honest and great!