Perodua
Reviews and Complaints

23.6.21 9.50am - 11:30 am Jun7711
Gentle reminder nobody like poor service center and person in charge.
I want to Complaint service adivsor kelvin and his manager poor service provided talk so rude to customer over the phone without checking properly they internal problem, come and said i just walk in without doing appoinment, actually my appoinment i make last week 16.6.21 and yesterday 22.6.21 they call n confirmed the appoinemnt, this is 1st service the car send to them 9.50am without checking and go thorough with customer on the spot, just request me to put the car & car key to them and they will call me, after morethan one and half hour only kelvin call and talk nonsense and so rude without service the car? why? got appoinment 10am until 11:30am only asking nonsense without checking? service so slow ever is 1st service? wasting customer time only? talk also not professional at all without checking properly just said no spoil? how can have this type of agent spoil perodua image and brand name pls becarful not let this type of service center serve customer, important is they totally spoil perodua brand name and image. Gentle reminder nobody like poor service center and person in charge.

Good day. My name is Suraihan ([protected]) and i've own a Myvi 1.3 Ezi (auto) NCG8942 for the past 11 years. I've been diligently caring for the car by complying for its 6 monthly service and changing the parts that were identified faulty or needs replacement during each service. During the warranty period, i've been servicing at the perodua service centre but after that i've changed to local mechanic workshop as they are more thorough and honest about the parts that needs to change & those that can still maintain. Hence, my car last without much issue like sudden broke down all these years. Since i've moved to Ranau, Sabah early 2020, i've been going back to the perodua service centre as i was new in the place and didn't know where is the local workshop that i can trust. 1st visit in March was a good experience as the mechanic had shown me which parts that need to change & inform that my battery was loose. There was also a part (a new ABS) that i need to buy & need to order it prior. I listen and comply. Before the 2nd visit in September 2020, i've made the necessary payment. On 21st September 2020, i've informed the clerk and the mechanic regarding the battery that needed to change and to repair together things that was said 'loose' during my prior visit. The service at that time had cost me RM 1, 306.54. Today (3/4/2021), i came for due service and again was told by the mechanic that there is part 'missing' at my car's battery which make it loose. When i enquire about it to the previous clerk that attended me (Norzelawati bt Ismail), she confirmed it that it was not included in the previous service. I can understand it may be a miscommunication. But i was upset since the matter already arise before and i had agreed to pay for its fixing but seems like the issue was not addressed well and proper. I didn't know much about car, that's why i went to a place where the expertise were there. What's the point of bringing to a service center that only points out the issue but didn't help me in finding the solution? I was driving for the past 6 months thinking that the problem was fixed and thank God nothing has happened to me. I believe this is unethical and uncaring way of providing services. I hope some auditing or monitoring is plan to look into this matter. Thank you

Perodua Kong Teck Motors Sdn Bhd di Krokop, Miri Sarawak. To Sale Advisor, Esther & Mechanic, Alex. As Perodua customer, I am very DISAPPOINTED with your services! Please don't be so rude to customer and please be more professionally when talk! I hope management will take action against both of you! Wasting my time & time only!

I bought a 2nd hand Alza VAH 3105 and still cover with warranty. 6 months ago, I went to Perodua Service Centre (Cheras Tun Razak) Malaysia to repair my car and at same time paint. I was served by a Chinese Guy mid 30-40 name Hang Min Hoon Hp [protected] . He always complains my car is 2nd and bumper need to buy a new one then only can paint nice and smooth. But when I checked Youtube, most people mention car cant paint is because of the workman skills and not the parts.

I bought a new car key for my Axia 1.0G Auto car in May 2020 at Perodua Melaka. I sent my car and the new car key to do the key remote program at Kean tat Perodua service centre Jalan Reko Kajang on 9 Oct 2020

The problem is the Perodua service centre could not program my new car key.
So now I could not use the new key ( as spare).
Please advise what to do now ?

Found my car's paint not even at the beams area above the doors, sent for respray on 20-July and collected on 21-July. No courtesy car and therefore cost incurred to go and off work by Grab was on me. When I collect my car, found that the interior was full with white powder and the several area around the driver seat was with paint stains. Requested the service center's PIC and he said anything just come back later as my car still under warranty and it's their time to off work.

Alright, so I took my car and clean up my self, just the interior part. I didn't wash the outside of it as I do not want to affect the new paint. On the next Sunday (30-July), I found out there is still one part not corrected and the respray job was not done in a careful way, where the rubbers between door frame were in grey paint, the 2 handles were in powder-like paint stain (not shining surface anymore) and the body (behind parts between bottom of window and door handle) no more shiny and smooth but gruff, guess due to the powder-like spray. And, there are spot where it is not covered in paint (maybe they sand off the old paint then only respray? I don't know, I can just feel and see that it is not coated with paint). Am I now in a higher risk where that particular area is prone to rust?

Please tell me what should I do? Polish to cover up the mess? It is not fair for me to bear the cost to cover up other's messy job. Drive to respray again? How if the same messy situation happen? I have lost my confidence after the first incidence.

Looking forward to get the feedback. I have some picture to show, or if Perodua would like to get some surveyor to veirfy, I am totally fine with that. I just wanted to get my problem solve. Please.

I want to make a complaint about my car Myvi 1.5 SE that just bought and used (12/2013) and after a month used, the right side of skirting paint start peel off. I have tried to claim warranty but the Perodua Service and Sale centre where I bought (Avanstar(Taman Impian Emas)) said its not under their warranty. I feel that its not fair for me, the peel off become serious day by day and the peel off its not my fault. Some of the part start to bubble up. Its not damage due to the accident. Its because of improper skill off painting/ the bad quality of paint itself. I really hope the Perodua can take this issue seriously and responsible to paint or rectify back the peel off part.

My car radio was not working after I send for servicing from the authorised work shop. The car was still under warranty. I have been waiting for the replacement for 6 weeks and there is still no news when I can have my radio replaced
Ooi

Kepada Encik/Puan.
Sedikit tidak puas hati berkenaan Perodua Alza yang baru saya beli.
ketika hujan, saya terkejut mendengar bunyi bising yang datang dari atap kereta kesan dari titisan hujan. Saya rasakan seperti berada di bawah atap zink. bunyi itu semakin kuat bila hujan lebat.
saya rasa seperti atap kereta agak nipis dan tiada penyerap bunyi di bahagian bumbung di bahagian dalam kereta (apabila ditolak terasa kosong di bahagian bumbung).
Tidak seperti kereta saya yang lain, hujan diluar hampir tidak didengar.
Adakah cara untuk menghilangkan atau mengurangkan bunyi hujan ini?
diharap pihak tuan/puan dapat menyelesaikan masalah saya ini dan manghantar maklum balas di alamat
e-mail yang saya sertakan.
Terima kasih.
dari:
Zaidi bin abdullah
H.P: o12-6704130
E-mail: [protected]@yahoo.com / [protected]@dynacast.com.my

Service yang dijalankan di cawangan ini amat teruk dan tidak mahu bertanggungjawab atas kerosakan yang dialami oleh pengguna.Saya tidak berpuas hati dengan Service Maneger di tempat berkenaan iaitu Mr NG JOON HOE yang berpihak kepada makanik di tempat beliau iaitu membuat service kereta dengan tidak berhati-hati dan saya terpaksa menanggung risiko dengan terpaksa menukar bateri kenderaan saya sendiri di sebabkan kelalaian pihak mereka dalam membuat service terhadap kereta saya iaitu pada 22.02.2011 dengan tidak membuat semakan air bateri ke atas kenderaan saya dan memberitahu saya jika ingin melaporkan kepada HQ berkenaan masalah saya ini adalah dipersilakan berbuat dengan demikian.Adalah betul cara beliau bercakap begini dengan seorang pengguna.Dimanakah hak kita sebagai pengguna untuk menyuarakan sesuatu masalah apabila pihak yang bertanggungjawab melepas tangan begitu sahaja.Disini saya setakan alamat service center yang saya membuat pemeriksaan kenderaan saya iaitu Pusat Service Perodua Kawasan Perusahaan Miel Sg lalang 08000 Sungai Petani, Kedah.

- 8th January 2011 18:00 Hrs

My mother and me went to DMM Sales Sdn. Bhd. (Melaka) to survey MyVi 1.3 Auto Premium price. We were entertained by saleswoman named MK Nokmalita Bt Amar.She told us that the car is in stock and the car can be issued to us between 3 days to 2 weeks if nothing problem with the loan application.My Mother paid RM 500.00 for booking and RM 230.00 for JPJ registraion number booking (No receipt was given)

- 10th January 2011

My mother went to AmBank with MK Nokmalita. She was interviewed by the bank officer and told that she needs a guarantor
because of her age.She also paid downpayment RM28453.55 to MK Nomalita, no receipt was given. At that time the bank received all the details and documents from my mother and my sister as the guarantor.The loan agreement signed.
Promised that the car be issued on Saturday 15th January 2011.

- 11th January 2011

My mother called MK Nokmalita to ask whether the registraion number is booked, she said that she was not in the office and will aske her colleague to do it for her.

- 12th January 2011

My mother called MK Nokmalita and ask when she can give all the receipt. She said that all receipt will be given when invoice issued.
The bank called and said they wanted a new copy of my sister identity card.At the same time the bank officer interview my mother over the phone. The copy was picked up by MK Nokmalita at my mother home.

- 13th January 2011

My mother called twice but not pick-up. Then my mother received a sms from MK Nomalita stiting that my mother have to wait
because there is no stock.The car is at Rawang and have to wait for 10 car ordered, then the car will be sent to Melaka.
The bank called my sister and interviewed her over the phone.

- 14th January 2011

My mother called DMM Sales Sdn. Bhd. (Melaka) because MK Nokmalita did not answer. she talk to the clek Pn. Tina and asked
whether she received any payment from MK Nokmalita. the clerk answered, she only received payment for Booking and Registration
amount RM 730.00. Then my mother told that she has paid RM 28453.55 to MK Nokmalita on Monday 10th January 2011. Pn. Tina
said she never received that amount of money.My mother asked to talk to the manager Mr. Najan but he was not around at that
moment, Pn. Tina said that she will ask Mr. Najan to call back my mother.

At 10:00 Hrs Mr. Najan called my mother and she explained to him what had happened. Mr. Najan informed my mother that he
will try his best to settle this problem.

At 15:00 Hrs Mr. Najan called my mother and informed that they manage to get a car as per my mother request and the car
can be issued on Friday 21st January 2011.

- 16th January 2011

MK Nokmalita came to my mother house and gave the receipts and in the receipt stated that the down payment was paid to the clerk on 15th January 2011. Why was it takes 4 days to pays the money to the clerk?

- 19th January 2011
The bank called my mother and said they could not release the car because, my sister did not sign the agreement.

My Complaint are :-

1) Why does the process was not properly informed to us during the booking.
2) Why does we the buyer was lied to believe that there is car available and after all payment have been paid, then the truth came out saying that there is no stock and have to wait.
3) Why was it takes 4 days for the money to be paid to the clerk?
4) Why is it the management of this hire purchase is so haywire that we as the buyer had to bear all the cost and had solve the problem ourselves without the assistance of the Dealer? Maybe what is important is to sell the car not the whole after sales service thing!
5) Why now after 9 days only my mother was told that they need my sister signature? Why this was not informed earlier so we can make arrangement, and why the dealer was not there helping us because this bank was your panel and you have been dealing with them for so long so at least you can give us some advice.

I'm writing this to complain Ms Carmen Hee, sales person representative in I.G Enterprise Sdn Bhd, No.60, Jln Genting Kelang Setapak, KL. She mislead us, customers that the booking can be refund no matter what reason we give when we cancel the order. Me, and my sister with her boyfriend, three of us asking her "if we cancel the order anytime without any reason, can we get back the refund in full?" and she told me, "YES!"...we will fully refund you the money and given back by cheque within one week.

However, when i cancel the order within a week i order, she says is ok, and will proceed it for me. But, after waiting for several days, she called back me and say that she needs some other documents such as the cancellation letter and the original copy of the receipt back. Hence, i prepare everything and went over to the showroom and give back to one of his collegue since she's not there. However to my suprise, her collegue/supervisor, so called Mr Ivan, called back me and say they cannot refund the money back to me. What? I totally felt like i've been cheated by this company! He given me such nonsense excuse saying that no refund are allowed, and he did not care what her sales person told me...what an irresponsible attitude is this? They seem like does not take any responsible for what their stuff did or told the customer! Which means, even their sales person told the customer that there is free gift for us or discount, their boss or supervisor will not even care? They are not organize at all, not even consistent in what they said! What kind of company is this? Besides, the order will take more than 3 months! I'm angry because the irresponsible sales person who promise everything but can't kept their promise! Never ever visit this showroom again!

Dukacita kami ingin memaklumkan bahawa kami amat tidak berpuashati dengan khidmat yg diberikan kepada kami berhubung dengan proses permohonan ganti rugi kemalangan kereta kami.

Pegawai terlibat:

1. En. Azmil
2. En. Romeno

Berikut adalah kronologi insiden:

30/01/2010 lebih kurang Jam 8.50pm : kami terlibat dalam satu kemalangan
30/01/2010 lebih kurang jam 10.00pm : kereta kami dihantar ke Perodua Service Centre (Johor Bahru 3)
01/02/2010 : Pegawai yg bertanggung jawab menyatakan bahawa segala ganti rugi perlu dituntut dari pihak insuran kami(MAA). Kami tidak bersetuju atas alasan kesalahan bukan disebab oleh kami dan segala kerugian perlu dituntut dari pihak yang melanggar kami(3rd. party). Walaubagaimana pun pegawai tersebut masih berkeras dengan keputusannya. Setelah menghubungi pihak insuran kami(MAA) kami diberitahu kami memang berhak untuk membuat tuntutan daripada pihak yang melanggar kami(3rd. party). Setelah beberapa kali menghubungi pegawai terbabit, beliau masih dengan keputusan untuk memohon ganti rugi dari pihak insuran kami serta turut menyatakan bahawa kami harus membayar sejumlah amaun sebagai penalti sekiranya jumlah tuntutan yang diluluskan lebih rendah dari jumlah kos pembaikpulihan kereta tersebut.

Lebih kurang 2 minggu selepas kemalangan: Kami terpaksa bersetuju dengan keputusan beliau tetapi meletakkan syarat agar segala maklumat permohonan ganti rugi yang akan dibuat harus dimaklumkan kepada kami dan kami harus berada di Perodua Service Centre (Johor Bahru 3) semasa "adjuster" membuat anggaran kerugian/kerosakan. Setelah mendengar syarat-syarat ini barulah beliau meminta untuk berbincang dengan pegawai atasan beliau terlebih dahulu dan akhirnya bersetuju untuk membatalkan pemohonan tuntutan ganti rugi daripada pihak insuran kami(MAA) dan membuat tuntutan dari insuran pihak yang melanggar(3rd. Party).

02/03/2010: Apa yang mendukacitakan ialah setelah sebulan, kereta kami masih belum dibaik pulih lagi. lebih teruk apabila kami diberitahu oleh pihak insuran kami(MAA) yang mereka baru sahaja menerima permohonan tuntutan ganti rugi pada 01/03/2010. Ini tidak sepatunya berlaku kerana sebelum ini kami diberitahu oleh pegawai terbabit bahawa segala permohonana tuntutan telah dibuat kepada pihak yang melanggar(3rd. party). Sekali lagi kami menghubungi pegawai terbabit dan beliau menyatakan "tuntutan telah dibuat dari pihak yang melanggar(3rd party) melalui pihak insuran kami(MAA), tuntutan melalui insuran kami(MAA) adalah sebagai satu prosedur". Beliau juga menyatakan bahawa pihak adjuster(wakil MAA) telah melakukan taksiran kerugiankerosakan walhal tidak sampai 30 minit sebelum itu pihak insuran kami(MAA) meminta kami untuk menghubungi pegawai terbabit terlebih dahulu sebelum mereka(MAA) mengeluarkan arahan kepada "adjuster" untuk melakukan taksiran. Kami juga cuba untuk untuk mendapatkan penjelasan dari pihak insuran kami(MAA) berkaitan prosedur tuntutan ganti rugi, pihak insuran menyatakan bahawa tiada sebarang prosedur seperti yang dinyatakan oleh pegawai terbabit. Tuntutan harus dibuat terus ke pihak insuran yang melanggar dan bukan melalui insuran kami.

Kami juga diberitahu kemungkinan kami tidak dapat membuat tuntutan penuh untuk "kerugian tidak dapat menggunakan" kenderaaan kami kerana segala tuntutan untuk itu hanya boleh dituntut mengikut tarikh permohonan tuntutan ganti rugi. ini bermakna segala kos sewa kereta bermula dari 1/02/2010 hingga 28/02/2010 kemungkinan tidak bole dituntut. Untuk pegetahuan pihak Perodua, sepanjang tempoh sebulan ini kami juga gagal untuk berbincang /menghubungi pihak atasan pegawai terbabit dengan alasan tiada dipejabat atau sedang menghadiri "meeting".

Kami ingin meminta kerjasama dari pihak Perodua untuk membantu kami yang seperti dipermain-mainkan. Kami merasakan bahawa ada pihak yang cuba untuk mengambil kesempatan diatas kesusahan yang kami hadapi(kemalangan kereta). Sebagai sebuah syarikat yang besar dan sering dibanggakan di negara ini, saya amat dukacita dan terkejut kejadian seperti ini bole berlaku.

Sila hubingi saya: Abdul Halim Ahmad @ [protected]