Playtika
Reviews and Complaints

i had a big win and after i went to bed the game took all my winnings, i have been playing this game for years can you tell me why it took all my winnings, its kind of discouraging, i am a disabled person and use the game to occupy me from the pain i suffer daily, could you please give me at least half of my winnings back.thank you from an old lady in Canada

This game used to give a warning when you were about to bet the highest bet. It doesn't do it any more. Randomly when I came back into a game after following links to other rewards etc it was set on the highest bet 14, 000, 000, 000! I played this a few times before I realised. The same thing happened last week. I lost 1/4 of my coins today in 2 spins and the same in one spin last week. I am ready to throw this game to the scrap heap. It takes ages to build up and build up and then it takes it in an instant!

The game doesnt opened from yesterday alla the time something wrong when your log in can I know the reason please I tried from my pc and from my phone and the same happened from up to 24 hours even the same on my son and husband and my friend account did you stoped the game in lebanon please help me get my account back so please waiting your reply very soon

Last 2 weeks I won several mini games so eifeltower and more, a won in 5 games a total of 12T, none of these are rewarded to my account.

Every time it happened I filled in the ticket, I must say, within 12 hours I got a respons, but all the had to say every time, there is no technical issue, we looked at it and we'll see that you won the price, they send also a screenshot of the winning price...yes I won the price...no the price was not rewarded to my account.
Normaly I don't complain, it happens often you get a big win and the amount that's rewarded is about 80% you really won, but oke its a nice and free game.
But 12T it's a lot of coins!

I was playing and started having problems with the program, so I deleted it and tried to upload again through apps, but it won't let me and it's been a few days. I've been a player for years and have never had problems uploading the app whenever I've run into problems. When I deleted it due to problems, I had over a trillion points, so I'm not sure if that's why.

On Tuesday, Nov. 10, I was playing slottomania and won 1.5 trillion coins in free spins. I continued to play going up and down but stopped with the 1.5 trillion remaining. Later in the day I went back in and I only had 800 million. I do know that the problem of having to use your password every time you sent gifts was fixed sometime when I was not on that day. I love this game and I'm not lucky very often, this has been very disappointing. Please help me if you can.
Thank You
Carolyn Mautino

The game doesn't show any points. Have to uninstall and reinstall for it to show my points. It has done this too many times. Looks like I will have to find another game.

Got shiny the buzzer and it took my normal the buzzer card away. Please help with this issue. One of my calm members is looking for it and I would use it to help them out.

Made numerous coin package purchases in the past. Once packages are purchased, you rarely get a win (enticing you to make additional purchases). They have a Golden Spin where they encourage you to make a purchase for a chance to win a larger amount of coins. The black wedge pays the largest. If you make the purchase and don't land on the black wedge, they will add an additional black wedge, therefore, giving you better odds of landing on it in the future. They charge you every time to spin. Ince you make the purchase, you are enticed to keep purchasing until you get the black wedge. They generally make you purchase the majority of the other wedges until you finally land on the black wedge. I have a picture below as an example (which in this picture, I have yet to land on the black wedge). However, since you already have so much money invested, you keep playing until you land on it. I have purchased this golden spin multiple times over the last year thinking this can't always be the case, however it always is. It is not random. It is obviously fixed to take as much money as they can. I would like to be refunded every single purchase I have paid them over the past year (which is thousands).

I'm sick of the horrible language!
Missing coin all the time, got to the point where I screen shot my coin wake up next day and missing coin!
Game freezes all the time when I have a great hand! Then i'm out coin!
Customer service has never in 3 years responded to any complaint or technical issues i'm having!
Over 2 months ago they shut down for maintance and I was missing along with a lot of other players over 2 million in coin!
They did nothing to make it better!
They also have several robots at the tables! It's only odious!
Make it right or shut it down!'n

I play slotsmania on my phone! Computer not working right now! Anyways I had over 3 billion points or coins whatever you call it and next thing I knew only had a little over 500, 000 what happened to the rest? And no I didn't not spend it! If I touched it then it was to easy to change! This needs to be fixed! Darn it! So mad because this isn't right please give my medal home

I have been playing for a long while and I enjoy the game but I have been noticing for a while now that the calculator is not adding properly. When I win exemple : 23m well the calculator adds up 20M instead. That is with every every spin I win and in every game. I had at one point 98 B and I went down so fast and I was betting only between 2 m and 5m a bet. Now for the past few months I had to buy credits. So when you buy the credits you start noticing these things, I do love the game but I don t have the money to keep buying. In over all I think that Slotomania should give me back in the lease between 10B and 20 Billions coins and fix the calculator. It says Free slots but I have to pay for my coins because I have trouble winning big jackpots. Please, Slotomania is my past time and I keep telling my friends that the games are fun. Help me keep playing. Thank you for reading this.

How in heavens' name is it possible to bet over 100 billion on a game "wild queen" and get one bonus for 6 billion.. I have gotten more betting 20 million a spin as opposed to 250 million a spin.. Guess u think every one of your customers are idiots..?.. You people are lower than the the low since u definitely have the intelligence to know better! As for your co conspirator "google" 👹💩there time of reckoning is a comin'.. As governments of the world are focusing on them.. Knowing them for the [censored] that u both are... Have a pleasant day😒😒

I had a account went to sign in to my Facebook to get more gifts and they deleted my original account I want all the coins back ASAP I want my original account back ASAP I want all my coins back from my original account Slotomania™ screwed me over and I'm not happy especially when some gifts we pay for

I am owed 6 billion and I have been trying to contact them for weeks and I am getting very angry. I will not be scammed and will take the matter as far as it takes.

To start, I make several purchases through mega spins frequently. Last night I spun and landed on the 179 billion wedge. I was only awarded 20 billion. Today I just purchased another a pin and landed on the 20 billion wedge and only received 2 billion. Im very disappointed as this has never been an issue. Please award my coins as I love playing. This will be the deciding factor of continuing to play or delete.

I just purchased a $9.99 for gems it charged me $21.00 not right give me back my $10.00 very upset!

Fir going on 3 weeks, I have been unable to receive gifts from friends or trade cards, they claim this is facebook issue, neither seem to have found a fix or owned up to whos fault it is, difficult to complete dashes that require cards, without purchasing. Not one mention online of any known fault, play tika give same excuse over and over
"I apologize for any inconvenience that may have caused lately with the game.

The game team is trying to find the root cause of the issue and is in contact with Facebook to resolve this at the earliest. We will not be able to send you a proof as it is internally done but rest assured that you will see a silver lining soon.

We have already included your case in the current investigation performed by our game team and we will get back to you as soon as possible with a resolution.
Our wizards have taken this on priority and it will be fixed anytime soon and I will make sure you will receive an email from our team when it is fixed.

I have been playing Slotomania for years. Last week was the first time I actually was doing really well. Now however I cannot access the game. I have been trying for days. Every time I try, it won't open. It's crashes. I have cleared out my cache, I have emptied and cleared history. I have rebooted my IPAD several different times. I have plugged and unplugged the machine several times as well. I am so discouraged. I don't want to lose my points. If I uninstall and reinstall everything will be gone. Please help me.
Debbie Prahl
[protected]@gmail.com

Your game is a huge rip-off! You charge so much for an extra spin of the wheel and I still get the lowest freaking amount possible! How do you expect people to keep playing and spending money if they get screwed! I think the higher you get the bigger the prizes should be! That tells you those that are in higher levels are loyal! Or were loyal! It's just a huge scam!