CB Parcel Delivery Services Pos Malaysia Loss of my 2 registered mails to the United Kingdom

Pos Malaysia review: Loss of my 2 registered mails to the United Kingdom

Christin Woon of Penang, MY

Sep 21, 2023 10:14 am EDT

Verified customer

Featured review

1. Registered post transacted at PO Dato Kramat, Penang on 16/06/2023, Tracking number: RR19 693 534 5MY. The recipient did not receive the letter. Reported the matter to POS Malaysia, Report No: 2183 714.

On 27/07/2023, Mr. Muhammad Ridha Faisal Jalani, from the Customer Service emailed me informing me that the destination country was unable to find this item. Therefore, Pos Malaysia has concluded that this item was lost.

2. Registered post transacted at PO Lotus Pulau Pinang on 15/7/2023, Tracking number: RR19 851 502 8MY. Again, the recipient did not receive the letter. Reported the matter to POS Malaysia, Report No: 2260071.

On 12/09/2023, Fatimaa Zaharaa Sayuti from the Customer Service – Feedback Management Unit emailed me informing me that my item was lost and could not be found according to the Postal Partner (United Kingdom Post) feedback

I was told that based on your Terms and Conditions for Register International (document), the sender or consignee is not entitled to any compensation due to the content of the item of this package being Original and/or Official documents.

I find this is an absurd and unfair practice at the expense of the customers/senders who cannot even get any redress and compensation from POS Malaysia for the loss of registered mails. In the first place, I was not even told or made aware of the terms and conditions regarding the loss of posts during the transactions. It appears that POS Malaysia is shunning its responsibility by closing the complaints and that's it.

Having said that, I do want to claim for the refund of the payment of 2 of my lost mails.

I would earnestly urge you to kindly look into my unresolved complaints and the issues raised and I truly wish that the said matter will conclude with a fair and equitable resolution soon.

Regards

Christin Woon

Desired outcome: Refund of the payment of 2 of my registered mails - RM18.20 and Rm18.80

0 comments

Add a comment

Pos Malaysia - lost mail (outgoing) and lost packages (incoming) 47

Pos Malaysia - parcel masih di pos laju bandar dato onn 103

Pos Malaysia - delivered to wrong person 82

Pos Malaysia - pos express lost! 9

Resolved

Pos Malaysia - unsuccessful delivery. please contact 1 300 300 300 future delivery 4

Pos Malaysia - layanan yang tidak memuaskan dari pekerja kaunter bernama yusman.

Pos Malaysia - item lost without update

Pos Malaysia - mention left a delivery arrangement notice but I didn't get any

Pos Malaysia - er254734257my

Pos Malaysia - poslaju delivery item not received

View all Pos Malaysia reviews and complaints

Pos Malaysia Contacts

Pos Malaysia phone numbers

1300 300 300
1300 300 300

Click up if you have successfully reached Pos Malaysia by calling 1300 300 300 phone number 0 0 users reported that they have successfully reached Pos Malaysia by calling 1300 300 300 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling 1300 300 300 phone number 3 3 users reported that they have UNsuccessfully reached Pos Malaysia by calling 1300 300 300 phone number

Customer Service

1300 225 258
1300 225 258

Click up if you have successfully reached Pos Malaysia by calling 1300 225 258 phone number 8 8 users reported that they have successfully reached Pos Malaysia by calling 1300 225 258 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling 1300 225 258 phone number 6 6 users reported that they have UNsuccessfully reached Pos Malaysia by calling 1300 225 258 phone number

7%
Confidence score

On Demand Pick-up Hotline

+60 376 261 900
+60 376 261 900

Click up if you have successfully reached Pos Malaysia by calling +60 376 261 900 phone number 91 91 users reported that they have successfully reached Pos Malaysia by calling +60 376 261 900 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling +60 376 261 900 phone number 244 244 users reported that they have UNsuccessfully reached Pos Malaysia by calling +60 376 261 900 phone number

International

+60 1-300-30-0300
+60 1-300-30-0300

Click up if you have successfully reached Pos Malaysia by calling +60 1-300-30-0300 phone number 0 0 users reported that they have successfully reached Pos Malaysia by calling +60 1-300-30-0300 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling +60 1-300-30-0300 phone number 0 0 users reported that they have UNsuccessfully reached Pos Malaysia by calling +60 1-300-30-0300 phone number

Customer Support Hotline

+60 3-2705 9900
+60 3-2705 9900

Click up if you have successfully reached Pos Malaysia by calling +60 3-2705 9900 phone number 0 0 users reported that they have successfully reached Pos Malaysia by calling +60 3-2705 9900 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling +60 3-2705 9900 phone number 0 0 users reported that they have UNsuccessfully reached Pos Malaysia by calling +60 3-2705 9900 phone number

More phone numbers

Pos Malaysia emails

care@pos.com.my

100%
Confidence score: 100%

Support

filateli@pos.com.my

91%
Confidence score: 91%

Pos Malaysia address

Tingkat 8, Ibu Pejabat Pos, Kompleks Dayabumi, Kuala Lumpur, 50670, Malaysia

Pos Malaysia social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 03, 2024
View all Pos Malaysia contacts