Real Canadian Superstore’s earns a 1.1-star rating from 689 reviews, showing that the majority of shoppers are dissatisfied with their purchases and overall shopping experience.
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Deep fried chicken wings
We picked up a 20 pc pack of chicken wings and they were very under cooked. Since this was for our lunch break we had no time to return them and just tried to eat around the under cooked parts. Really disappointed , just hoping no one gets sick . We were o our lunch break so had no choice but to eat around the undercooked parts. This is the first time I have been disappointed in what you offer to people.
Read full review of Real Canadian SuperstoreCashiers/Customer Service
I came in tonight (10/15) and tried buying 2 different packs of socks. One was marked down to 5.94 and the other 1.94. The cashier tried to charge me 4.something for the 1.94 pack and I pointed out that the sticker said 1.94. She called upon one of the most childish I'm assuming shift managers ever. They were joking around, unhelpful, and just essentially...
Read full review of Real Canadian SuperstoreNo name extra virgin olive oil 3 l
The price of extra virgin 3L no name oil is listed 29.99$ at your store. The same olive oil great value at Wallmart is 8.99 $ per litre which comes to 27$ per 3 L. The same source of oil from Italy. Stop price gouging and taking advantage of inflation. When Wal-Mart can sell 8.99 $ per litre then why can’t you sell at same price instead of selling 10$ per litre. Ridiculous price gouging!
Same product was selling at 18.99 $ last year!
False advertising
Superstore was advertising free gift ( snacking kit) for when you spend over $300 purchase which we were way over at checkout.Cashier asked us to go to customer care to pick up our gift. Customer care substituted the gift and gave us a kitchen scale instead said they ran out of the original gift. And either take it or leave it!
Why would the whole store still advertise the free gift if they dint have any to give away?
We do have all receipts/ photos
Desired outcome: I'd appreciate a response as to why the store would not honor what they advertised.
Personel
There is a lady that works in the bakery at the 4700 130Ave SE in Cslgary AB by the name of Erin Law that has tried tobsell cocaime to my child and i have reported it to management and she is still emploted by you guys. This is very concerning to me as itvappears thatbyoubare ok with employing drug dealers. She has also given out meth while at work. Seems time to boycot your bussiness if thats your way of working.
Read full review of Real Canadian SuperstoreMany items with no price list, or incorrect
Oct 1, 8:30 am, many types of toilet paper do not have a price attached. Employee was annoyed as I had to scan at self checkout to find out a price. Same with baking chips. Dog treats Liv Stix were on clearance 6.99 paid full price 9.49. You have peanut butter listed at 2 for 12.00 which seems like a deal but we actually paid more per each than usual. Scam
Desired outcome: I want all prices to be displayed. Many were not you have to just guess. All prices should be as listed when you select when at the till. Do not do 2 for an elevated price. It does not garner trust. Seems like a scam.
Delivery
Once again I spent ~one hour choosing my items to be delivered and again unable to place order. Called PC express line with no help, called the store with no help then was given a number for customer service, after another half hour site tells me my account is disabled and investigation has to be done. If my account is disabled how are you taking payments from my bank account on your MasterCard? I’m find it aborrhornt that you people offer delivery services but never actually deliver. I am a disabled person who literally cannot do shopping myself and you people are literally scammers. Try getting my next account payment as as far as I am concerned if my account is disabled I owe you nothing…
Regina loss prevention officer
September 28,2023 20:45 hrs I was shopping, at the real Canadian superstore. While buying a shirt for my daughter for orange shirt day, three children in a kids section threw a toy over into the section I was standing. I did not say anything but did look at them then carried on with buying a shirt. Several minutes later I was approached by a man in a New...
Read full review of Real Canadian SuperstoreExpired vit. Customer service sucks
Hi I want to make a complaint.. I just bought trivisol vitamins for my 20months old baby.. And we got home I give it to my baby we didn't realized it was 3 months expired.. We didn't ckeck the expiration cause we are very confident superstore will not sell expired medicine (vit) then I came to store to return it.. They refunded me but the customer service...
Read full review of Real Canadian SuperstoreI asked the store to price check an item and they charged me for it and kept the item.
I asked the cashier to price check an item and they charged me for the item and kept it. When I got home I checked my receipt and called the store, I spoke with debbie who said it was my fault for not checking my receipt before I left the store? I advised to them that they are trained and paid to do their job correctly and not steal money from paying customers, she then said it was an accident and basically too bad that it happened. Its amazing that if a person was to accidentally forget an item in their cart and leave, superstore would ruin their life with a theft charge but they are "accidentally" stealing money from paying customers and not being charged for theft.
Desired outcome: I want my stolen funds back.
Grocery pick up order
Hello, I placed a grocery pickup order on Friday September 1, 2023. My grocery order was scheduled to be picked up between 4:00-4:30. I arrived right at the end of my scheduled slot at 4:30. There was one other car in the designated waiting areas. When I called to check in, they asked me about my substitutions, which I declined because they were not...
Read full review of Real Canadian SuperstoreI am complaining about recruitment teams.
Dear Sir/Madam,
I am writing to file a complaint against recruitment teams. I applied a lot for jobs, in your company even for no-experience needed positions, but I was rejected. I did not know what is the reason that I was not even selected for no-experience needed jobs
I would really request you to review all my candidacies for your company. I am so frustrated.
I am a mother of 4 children underage and seriously I need a job.
I would really appreciate to hear back.
Best Regards,
Bibi Safia Farhang
Email: [protected]@gmail.com
Cell # [protected]
Liquor store
Due to pillar and railings painted grey I ran into one of yours while turning a corner to place something in the garbage, thanks..! Paint the railings and pillars YELLOW 🟡 please!?!? It just makes sense. Now I’m hurt. Uuug! Grrrr! Pffft!
I don’t understand not having them more visible in the first place and although I’m walking okay, it could’ve went differently. I don’t have permanent damage but was hurt due to the carelessness of a paint Color scheme.
Desired outcome: Get yellow Paint out and paint what needs to be painted accordingly.
Improper complaint that got me fired from my trucking job.
Hello Tyler here! I am a 20 year commercial Transport driver and I was tasked to drop a partial load at Duncan BC Real Canadian superstore. I was a bit early to unload there was a truck ahead and one pulled in 30 minutes behind me after I waited I found out the driver had an emergency so the third truck brought a driver for the one I was waiting for. The...
Read full review of Real Canadian SuperstoreOperational policies and procedures in regards to not taking change from guy getting food in front of me
I was shopping lastnight, like we always do at your store on Sundays, at the location in Kamloops, BC. There was a guy in front of us, who had some food, basic essentials, and the cashier named Jessica who was the front end clerk, said she could not take his change that was in rolls, because they didn’t fit in her till, she was directed by her supervisor...
Read full review of Real Canadian SuperstoreBake it puff pastry
It looks like you have substituted Presidents Choice Puff Pastry with Bake it. This brand has not a scrap of butter in but does have various oils including palm oil which is a product not fit for human consumption. I have not tried it yet due to the content and was quite happy with your previous brand and used it frequently. I hope you go back to your original brand.
Desired outcome: I hope you back to the Presidents Choice brand.
Mostly the staff member
I just had a male clerk at your store actively trying to steal my banking info, wasn't subtle about it. I was going through self checkout, not once did he look at my screen or what I was getting, which I'd fully expect staff to do. What he did do however was walk over when I was getting my card out and stand about a foot behind me noticeably staring over my shoulder directly at my cars and the pin pad. I moved to block his view twice and moved with me. He only stopped when I blocked his view a third time and started glaring at him. His behavior was obvious enough hat even my father picked up on it. This was not a staff member watch for theft, he was deliberately trying to see what my info was. Honestly between this, the filth, poor quality of veggies, freezer burnt products, incorrectly marked prices, harassment in store, and other issues. I don't know how this location stays open.
Optical
The Indian receptionist was so so so rude , literally zero customer service. I booked an appointment for 12.30, no follow up with me. So after one hour I asked her how long it gonna take , she’s like I don’t know , you cancel the appointment.. Is it a called “”CUSTOMER SERVICE” like what’s the point booking an appointments if we have to wait more than hours. I left from there after wasted more than one hour. Slow claps
Read full review of Real Canadian SuperstorePC Express
I subscribe to PC Express and pay a monthly fee to get my deliveries free. Loved your service until yesterday. I ordered my groceries via the PC Express App on Thursday August 9th. To have them delivered to my home the next day between the times of 6pm to 7pm. At 6:30pm I received a text saying my order was cancelled. Confused I call my Super Store (in Lethbridge, Alberta.) I was told my order was not ready yet and he is doing the job of three people. I sympathized with this and asked if he could get ready for tomorrow and have it delivered at 1pm tomorrow. He said yes. Today I called at 8am to make sure. It was still good for delivery for 1pm today. He said yes (was the same person I was dealing with last night.) Well it was not delivered. I called the store yet again. Told my door dash driver cancelled it last night. And the other person I spoke with was lying. And I will have to submit a new order. Besides being lied to my biggest concern is how come my order, that was ordered on the PC Express App can be cancelled by a Door Dash delivery person?
Desired outcome: My business is with PC Express. Not Door Dash. Door Dash should not have full control of my order cancel it.
I placed an order yesterday for delivery with PC Express Coquitlam for today 1.30 to 2.30 pm. 4.30pm now and no delivery. Called customer service and spoke to Alana, who basically said that they only collect food deliveries are by Door Dash, I ordered with PC Express and not Door Dash, and PC Express is responsible for my delivery. According to Alana Door Dash is responsible for my delivery. Had a terrible customer service experience, for which I had to wait over an hour on hold before someone came on DO NOT ORDER FROM THEM THEY ARE VERY UNRELIABLE AND HAVE TERRIBLE CUSTOMER SERVICE
Fell laundry soap spill in aisle
I was walking down the laundry detergent aisle and slipped on the laundry detergent I did not see spilt on the floor. I broke my sandles and toe. I did tell an employee but they just said ok. I am leaving to go on holidays and this puts stipulations on my Walt Disneyworld trip. I feel the manager should have come and/ or cleaned up right away. I am 57 so I am hurting. The fall alarm went off on my Apple Watch but no staff helped. I assume there are cameras at the store. This happened at 6:45 pm, July 27/23. I should at least be compensated for my sandel cost and now pain I have to endure on my trip we saved up for a long time.
Desired outcome: Payment for sandles and suffering, there were no wet signs and no help.
Real Canadian Superstore Reviews 0
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Real Canadian Superstore Contacts
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Real Canadian Superstore phone numbers+1 (866) 999-9890+1 (866) 999-9890Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have unsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
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Real Canadian Superstore emailscustomerservice@superstore.ca100%Confidence score: 100%Support
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Real Canadian Superstore address1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
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Most discussed Real Canadian Superstore complaints
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