Rent-A-Center’s earns a 4.5-star rating from 2838 reviews, showing that the majority of customers are exceptionally satisfied with rental experience.
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Unauthorized payments
I'm pretty pissed off that you allow your employees to run cards without authorization! I called the store they said they would refund my money since they had no approval to run my card! Should I just press charges against the individual? What the hell do I have to do get this corrected? I guess they think it's okay to just illegally run cards without authorization? Like wtf?! Have this corrected now
50% pay off
for 3 months now i've been trying to pay off furniture because of going in for neck and spine surgery wasn't getting anywhere with Bend Oregon store so i called corporate on 8/2 /21 and 8/4/21 both oeople i spoke with said yes i was able to do 50% off buy out at that time owed is 341.52 witch meant 171.76 to pay off both representatives said but manger is want to stick me with some out ragous amount been with rac for over 25 yrs store burned me on tv keep charging me when it was turned in now after this i will no longer do business with rac again and will tell friends about my last 2 experiences dont need this just before major surgury thank you for your time Edward Sammut [protected]@yahoo.com [protected]
Desired outcome: i feel like saying screw it and let you take me to court
Employee stealing
Mike the store manager from Altoona store by Walmart have a gaming monitor to an employee that is on rent by a customer that didn't take it with the rest of the computer. That is stealing and they both should be fired. The employees name is Thomas mock. I was in the store when he gave it to him and I knew Tom from a different job and he's bragged about it since then.
Read full review of Rent-A-Center2 piece couch set
In July 2021 before my payment was due, I told the renta center in Tooele. Utah that I no longer wanted the 2 piece couch set because the one recliner doesn't recline and the price for the couch was bundled with my tv and soundbar. I have other items there also, my washer and dryer, a bed frame and snowblower. I asked Chris to split the couches from the...
Read full review of Rent-A-CenterLiving room furniture and a desk and chair
I have been a customer of rent a center since May 2020, they were fine in the store when I was signing the contract, the contract was for a washer and dryer, upon delivery, the manager's husband hooked everything up except the dryer because it needed an electrical cord which they never told me during contract signing, no problem I said, after which I used...
Charging me weekly rental when the item was picked up by rent a center 17 weeks ago they owe me $490.28
This complaint is about Rent a Center. I used the Elizabeth St, New Brunswick, NJ 08901 location for this rental, but that center has closed and the telephone number has been disconnected.
I rented a recliner/rocker because my husband was coming home from a rehab center. It was delivered to my house January 21 or 22, 2021. The Agreement # is [protected]. The weekly rental is $25.64 plus a service charge for a weekly total of $28.84. THE RECLINER WAS PICKED UP BY RENT A CENTER ON FEBRUARY 16, 2021. However, EVERY WEEK SINCE they are charging me. $28.84.
I have written to the company via email once, two more written complaints sent via their website "contact us" function. I can't call New Brunswick because the phone has been disconnected. To date they owe me $490.28 and every week it goes up. I contacted the New Brunswick location before they closed and was sent an email saying the problem was fixed. NO IT WAS NOT? I have received no refund and they are still charging me. I called the corporate Customer Service number and SS on hold for more than 1 hour and I finally hung up.
Please help. If this doesn't work, I'm going to Better Business Bureau and the NBC TV hotline for help.
Anna Aschkenes
191 Gatzmer Ave, Jamesburg, NJ 08831
[protected]@verizon.net
Desired outcome: Refund of $490.28
Unethical behavior
My name is Kiara I ordered from rent a center starting in February of this year when I ordered they didn't take an ID or even ask for any information they just took my card number and that's it when it came to the delivery the driver did not help us bring anything upstairs then when we finally got everything upstairs everything except for my couch wa...
Read full review of Rent-A-CenterNathan
He is the rudest person you come in contact with when entering his store and he can't tell or help with products that are in the store. Customers don't come into rent a center to be treated like a child, people have problems in their lives that take priority over making payments on time. But didn't want to deal with anyone for a couple of days and I tried...
Read full review of Rent-A-CenterEmployee/Justin
Good afternoon, I'm writing to complain about an employee by the name of Justin at the Dothan, Al Rent A Center. He does not deserve to be part of the Rent A Center team. He doesn't follow protocol when calling customers about their bill. He called my job without calling my cellphone first. He was rude as hell and very disrespectful. Now, I see my bill...
Read full review of Rent-A-CenterBilling problems & scams
I have been paying on my washer/dryer for almost 2 years now. Payments had never changed until oct 20202. When I called and talked to the district manager of the store on prince street located in clovis, nm he kept saying that I changed my plan. I told him I never have the option to change it. If I have the option to change something on a contract that wa...
Read full review of Rent-A-CenterTheir employees
I am writing this in order to protect other customers, or possibly employees. The employees of this Rent-A-Center location are sexist and talk about women as if they are objects. One individual in particular at this location, Todd, seems to view women as if they are an objects and tries to take them out on dates and even take them home with him, even...
Read full review of Rent-A-CenterWrong person and wrong address
I had a knock at my door I open the door and this kid starts telling me I owe rent a center 300 plus dollars he show me the paper and the then the neither of which matched. I was a manager at aarons get your act together I just had open heart surgery 5 by-passes I was in the hospital 39 days Nice job making sure you have the right house and person, considering legal action
Read full review of Rent-A-CenterEmployees treated wrong by company
RAC wants to have employees self terminate themselves and draw unemployment. This is so wrong. RAC should pay them there regular pay during these hard times. It is obvious that the heads in corporate doesn't give a damn about there employees just like they dont give a damn about the customers. This is so sad and sorry. These owners really need to care alot more.
Blowing up my phone and door
I have bought 10 things from these people and now I'm 7 days late cuz of the [censored] going on right now and they tell me give us the money or their stuff back...hope it's worth losing me and family...I have 5 people taking back 15 things monday morning.
Harassment
I don't know how many years and how many things i've gotten from rent a center but these ppl on broad st providence ri omg, these people call me I swear in a day they call me about 3 times, maybe 4 a day not in a week in a day. And here's a lil story that happened about a month ago wen they came to the house they told one of my kids he's 14 that if I didn't...
Read full review of Rent-A-Centerunethical behavior
I visited the store during a sales event, to check prices on a bedroom set for my niece. As I was walking around the store I could heard a young man speaking to another man about "college sluts", I listened to him say tell the other gentleman about, how he loves to watch them walk around on these warm days, in their short clothes with [censored] hanging out." I...
Read full review of Rent-A-Centerbedroom suite
rented a bed room suite on dec 19th 2019...remote to headboard didnt work, missing handles from dresser and didnt have the night stand that was advertised as included... guy who delivered it said that company was owned by franchise and just because it's in the add paper doesnt mean its included, he stated they didnt have it in stock so I probably wouldn't b...
washer n dryer set
I rented a washer n dryer set which was great. Then I changed jobs which interfered with making my payment a day or so late. I would call ahead of ti m. H e expressing this and asked if there was a drop box. I worked 12hr day shifts so it was hard. Anyhow because I was a couple of days late she said they were picking up the set. I told her I had all the...
Read full review of Rent-A-Centerwasher and dryer
I've been at Rent-A-Center customer for a little over a year now I was a few days late making my payment these people have called everybody that was in my circle telling my family that you know where she's at she needs to contact us All over $32 and I was just a few days late. And when I asked the guy to stop calling my daughter who is a college student and...
Read full review of Rent-A-Centersofa
employees give out my information to somebody not living in the household, I didn't ask for ID didn't ask for any names, and when I asked about customer confidentiality he tried lying to me and saying that they didn't say anything about the account, but I have witnesses to say that they did. I was also hung up on twice, even though I was trying to pay my bill. I would really appreciate a call back
Read full review of Rent-A-CenterRent-A-Center Reviews 0
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Overview of Rent-A-Center complaint handling
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Rent-A-Center Contacts
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Rent-A-Center phone numbers+1 (800) 422-8186+1 (800) 422-8186Click up if you have successfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number 0 0 users reported that they have successfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number Click down if you have unsuccessfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number 0 0 users reported that they have UNsuccessfully reached Rent-A-Center by calling +1 (800) 422-8186 phone numberCustomer Service+1 (800) 665-5510+1 (800) 665-5510Click up if you have successfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number 0 0 users reported that they have successfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number Click down if you have unsuccessfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number 0 0 users reported that they have UNsuccessfully reached Rent-A-Center by calling +1 (800) 665-5510 phone numberProduct Information Or Pricing
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Rent-A-Center emailssupportrequest@rentacenter.com100%Confidence score: 100%Supportrobert.render@rentacenter.com92%Confidence score: 92%
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Rent-A-Center address5501 Headquarters Drive, Plano, Texas, 75024, United States
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Rent-A-Center social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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