Rent-A-Center’s earns a 4.5-star rating from 2838 reviews, showing that the majority of customers are exceptionally satisfied with rental experience.
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blk ss 5.0cf tl lg washer & 7.3cf
My name is Barbara Howel, I've been a customer with Rent A Center for quit sometime. Spent alot of money. A few months back i had a problem with my washing machine.. It took them like 3 weeks before it was picked up to be worked on. The had my washing machine for 2 months kept getting told the employee that fixed their appliances ony comes up once a month...
employee
You have a very ride man working at this store I've been a customer for a while now and never have missed a payment they called my husband phone got nasty so he went to the store to let them know I would be doing a double payment and the employee got nasty and your manager was standing to there listen to him speak to a customer like that said he would put...
Read full review of Rent-A-Centerthe manager
Hi I e been having a lot of problems with the manager at the rent a center in Elkins wv we have bought tons of stuff and lately he has been ripping me off charging me more then wut was agreed on contract and sold me tools that was missing tools in it and had been very rude and we had offer coupons and a credit paper where we have bought something from the...
Read full review of Rent-A-Centerbedroom set
There was an little issue with payment which this is my first time ever having this issue. I'm a loyal customer I've been with rent a center for a while now. I have been in and out the hospital with health issues and was until able to work and make a payment. I finally went back to work and just wasn't able to make a payment today considering I did say a...
Read full review of Rent-A-Centermissing furniture and lied to
We purchased furniture from rent a center in September, a bedroom Suite, mattress and a couch and loveseat. When we purchased they promised us a extra night stand because there was one in the back. Well when they arrived to set it up we were missing the two night stands and the chest of drawers. They have promised for a month and a half to get it to us and never received it. Not only that when they brought the couches they were covered in long white dog hair and dog slobber and also the bottom was completely ripped and they said to just staple it back together and were charging us 1400 for these nasty messed up couches. Also I have asked for a week to stop our payment last Friday until we got everything straightened out since we were going to give the bedroom suite back and they never did and I asked several times to refund the money and we was lied to every time and was told they would reverse it. So these people are very unprofessional and I told them to come get it all. I will never do business with rent a center again!
stereo receiver
We get insurance on everything we get through Rent a Center.We sent in our reciever almost 7 months ago.We were advised 3 months ago that main board was shot and would be replaced.6 weeks go by, nothing.told they would have to get us a new reciever. 2 months later, still waiting Why is customer service NOT a priority?Insurance is in place for a reason, we are paying for a service that is not being delivered by the company
Read full review of Rent-A-Centergame console
Yes I ive been overcharged n harrass on payments I keep payinv on time no past due bills.. Ive discuss the matters.. N no help.. I now want to return this merchandise n cut my strings.. I want these matters handled I want either my money back or cops involved for harrassment. I didnt like be played a fool.. When I tried to resolved these matters.. First my...
Read full review of Rent-A-Centerbedroom set
I have been a LOYAL customer at this location and ON TIME with ALL my payments. The manager (Evilio) and his staff were accurate, upfront and cooperative with ALL agreement I've done with him and his staff. I took out an Agreement in May, 2019 on a bedroom set as I was having surgery. I made an agreement with the NEW staff for reasonable payments, ONLY to...
Read full review of Rent-A-Centerbedroom
I've been a customer a few years and paid off a few items. I have one more item to pay off I've been financially strained because I lost my husband and fell behind now I'm current. My neighbour called me the other day and notified me that my front door was decorated with flyers. This is [censored]ing unacceptable and embarrassing!! A few months ago flyers were...
customer service
I am currently a rent a center customer. But at this point i'm taking my business else where. I am dissatisfied with the way they speak to their customers. I called in to let them know I would be late with my payment due my husband being unable to work due to his truck being in the repair shop. He is a truck driver and was unable to work because of thi...
Read full review of Rent-A-Centerashley baystorm bedroom set with/king mattress
My husband and I bought a bedroom set in or about 2/2019. We went to Texas from The end of March till July 11, 2019. We have been back sleeping in the bed since then. Since 9/19 my husband and I both experienced back pain. As I changed the linens on the bed I noticed a dip in the bed. I put a string on the bed and it was way off. On 10/19 we went to rent a...
tv
They made a mistake at my job so i didnt got pay when my job(public schools closed the summer)Ms Maritza so professional as well Ms Olga this was the store at 161 st (they closet down)I was late for about 3 to 4 weeks I did everything I could aince I did not have an income I send my kids to their fathers house until I resolve my financial situation. I send the tv with the kids so they can use you tube and for the ps4. Ms Olga couldnt wait anymore she stated they were closing down so I had to wait for my exhusband to come to the Bronx and he did . In all of this Ms Olga was unprofesional when I explained that I didnt get no child support since she pass the line and gave an opinion out of place. Rent a center game for the tv and sofa which the sofa zipper broke and never was fixed due that I work worked before vacation from 9 to 5 and the man said he coulnd come saturdays. I went back to work got all my money I called Ms Olga at her new location she said she cant help because My account was transfer to 148 st and willis in the Bronx I called spoke to Ms Rose Gave her all information of the same reference I called the next day another person answer my call and said Ms Rose was busy 2 days she never called me when I called this Mr Jay said that was an issue with my aplication and when I asked to speak to Ms Rose at 148st and Willis she never answer my calls.MY question where is my TV and if they feel I owe what they dont charge me and why they denied me service. Only at all times Ms Maritza was professional at all times is a shame I have been a customer since 2000. My email is [protected]@yahoo.com
unethical behaviour
Me and my mother have been getting harassment from Supervisor Shane. We call in letting him know that we are going to be late on our payments and if he hold on a other week and I just take over my mother account and never got told how much it was going to be and now I'm at work and Shane is saying smart remarks to me ( saying he need a drink dealing with yall people.)
Read full review of Rent-A-Centermy payment date being moved without notice
So when I got the tv that I have from them. I was told 6 months same as cash. No problem. So we keep the tv. For a few weeks I look back at this so called contract. And it liat out payments. So I do the math I would be paying 7 tine what the tv is worth through them
How is this 6 months same as cash.?
On top of this. Now i'm told via phone call that my payment date has been removed to a monday. When I clearly told them I do not get paid until friday. So I want my day on saturday. He said no problem. But why all of sudden am I being told you are late we moved your payment date to a monday.. Freaking rip off.
informative/miscommunications
I have went in to this location on multiple occasions and each time I talk to a different person, they all tell me different information and policies. When the television set was first delivered there was issues with me giving them my ID, which was no problem but they didn't ask for it when I was in there earlier that day; they waited until I was at work...
Read full review of Rent-A-Centerlaptop
I'm NOT going to recommend this store to anyone!! They are a rip off!! I gave them my credit card number for them to take out my monthly payment and I was never notified by phone call, email, letter or anything saying my payment never went through. Then on the 25th of September I get a letter saying I have refused to make a payment on the laptop. How...
Read full review of Rent-A-Centerrent a center
I been harassed by them they called my family, friends, my job. One man from there even peeked through my window while I was get out the shower. They turned my locks on my door to see if they could get in. The question my 12 year old son. They even asks him to open the door for them. He even told them my parents not home. They comes by my house and set all day sometimes. Call me all day until I had to block the calls. Sending threats to lock me up. I paid most of the stuff off only own 3, 500. Was going to just give it back but when that man looked throw my window. I said now they could take me to court.
manager monique
I was currently employed there as of today yes I left my job due to the harrasment of the manager very unproffesional as I told nellissa today and martha please be advised that monique is very very disrespectful when district is not around not only to me but everyone I just wish I hope everyone would come forward after what I dealt with today I do not want...
Read full review of Rent-A-Centerwe never rented a dryer and they said we did
We only rented 3 laptops from this store gave 2 back and payed for one total and haven't been since last year we haven't got a dryer from you all ever and got accused of having got one on my account I never got a dryer ever from you and you need to show proof I signed some contract for a dryer well there is no contract cause I never signed one my name i...
Read full review of Rent-A-Centerpayments/ agreement/ entering home with minors
Today I experience an awful and illegal situation with Rent a Center. First off I been a customer with them since 2011, done paid more than need to for whole furniture, entertainment and TVs from them. I talked to the Manager Pam last week and paid off my couch, I also am paying on a TV. I was some weeks behind but after discussing with manager she told me...
Read full review of Rent-A-CenterRent-A-Center Reviews 0
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Overview of Rent-A-Center complaint handling
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Rent-A-Center Contacts
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Rent-A-Center phone numbers+1 (800) 422-8186+1 (800) 422-8186Click up if you have successfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number 0 0 users reported that they have successfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number Click down if you have unsuccessfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number 0 0 users reported that they have UNsuccessfully reached Rent-A-Center by calling +1 (800) 422-8186 phone numberCustomer Service+1 (800) 665-5510+1 (800) 665-5510Click up if you have successfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number 0 0 users reported that they have successfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number Click down if you have unsuccessfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number 0 0 users reported that they have UNsuccessfully reached Rent-A-Center by calling +1 (800) 665-5510 phone numberProduct Information Or Pricing
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Rent-A-Center emailssupportrequest@rentacenter.com100%Confidence score: 100%Supportrobert.render@rentacenter.com92%Confidence score: 92%
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Rent-A-Center address5501 Headquarters Drive, Plano, Texas, 75024, United States
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Rent-A-Center social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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