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CB Snack Foods Ritz Crackers Crackers broken iiin box
Ritz Crackers

Ritz Crackers review: Crackers broken iiin box 168

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Author of the review
11:53 am EDT
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Upon opening 2 new boxes of ritz i found that many of the crackers were broken or crumbling.

168 comments
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Jennifer45
CA
Feb 11, 2019 2:12 pm EST

These crackers were in my box. This has never happened before. A bit burned! I hope to hear back from someone soon.

Jennifer Martin

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BVDodge
US
Mar 17, 2019 6:48 am EDT

I got the cheddar crisp & thins. Disappointed at to the product is very dry and cheddar is metalic tasting. It is the most dis-satifcation experience I have had with food. Cracker also taste funny. Purchased at Walmart in Lebanon, Mo, today, March 8, 2018. [protected] 4

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Gregg Reno
US
Mar 23, 2019 9:18 am EDT

I bought a 8 pack of sandwiches and most were damage from production. Meaning that some crackers were smashed or outside of their packaging. I didn't realize they were bad until I went to open the package. It's obvious that the equipment wasn't packing correctly. I have submitted a picture of the items and their production dates.

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Shun84
US
Apr 16, 2019 7:42 am EDT
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I purchased a bag of sour cream & onion flavored chips and I was very disappointed because there wasn't any flavored on the chips and the bag hardly have any chips in it and for $4. I'm not pleased because I purchased this item all the time

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Meinke
US
May 07, 2019 3:06 pm EDT
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I own an at home daycare and my kids love ritz crackers. But the last 3 times I have bought them I have opened the package only to have them crumble into a cracker mess. Sadly I will no longer be purchasing and will pass along my review.

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Michael manzella
US
May 13, 2019 1:05 am EDT

Some of the crackers appear to have something that looks like peanut butter on them. Because of this unknown substance I am afraid to eat them. Box is marked 09OCT19MM309B 01 21

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Hometania
US
May 25, 2019 6:47 pm EDT
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I can no longer purchase RITZ crackers that don't crumble as soon as I touch them. THis is very disappointing as I love to make chocolate dipped, peanut butter filled RITZ crackers. I am throwing more away from disintegration than being able to used for cooking. WHAT HAPPENED?

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Mrs WS
Verona, US
Jun 01, 2019 8:04 pm EDT

in the bottom of the box there was a sleeve of crackers that was wide open at the side seam. I would like a coupon to make up for the bad sleeve.

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Leighf123
US
Jun 01, 2019 10:04 pm EDT

I found a rubber band baked into my cracker. I have attached video and picture

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Fancher
US
Jul 28, 2019 12:40 am EDT

The box of rita crackers I bought were not round they were oval. This was a little disturbing just curious how they made it through inspection faze.

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Kaitlyn Bourgeois
US
Jul 29, 2019 12:57 pm EDT

The crackers were all smashed. They also had barely any chips in the bag. I paid full price for barely anything.

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Wilmer ortiz
US
Jul 30, 2019 9:43 pm EDT

I bought a family pak of 18 Rits original and all the packs of crackers came out with no salt. My kid love these crackers and they were very disappointed because the crackers didn't had any flavor. The code date for the pack is 05jan2020ms2041 21:52.

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sherry anne
US
Aug 25, 2019 11:53 pm EDT

crackers need to be baked longer, I got two different boxes at walmart and they both look like they were barely baked! they taste terrible and i threw them both in the trash. your quality control needs to be a lot better, also the crackers are damaged, broken and crushed crackers.

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Michelle Lillie Horton
US
Sep 03, 2019 11:32 am EDT

The product tastes extra salty, too much to eat more than the first 2 chips. It taste terrible and I waste my money on this product which usually tastes better.

Serial number [protected] price$2.49

Sale date 06 Jan 20 AX309 B6

Store Ref/Seq #568760
Auth# 685595
Purchase date 8/28/19

Michelle Horton
Mlhorton@pnw.edu
[protected]

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Glen Hansen
US
Sep 24, 2019 6:58 pm EDT

Let me start off saying I love your crackers, but I don't get crackers I get crumbs! every time I try to pull one out of the sleeve it crumbles... let alone try to put anything on it. I am not going to buy any more Ritz crackers, but as soon as you get this problem solved let me know and I'll start buying them again.

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Ahutch
US
Oct 28, 2019 12:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

All four packages had VERY crumbly crackers - during your process that the crackers were wrapped TOO tightly?
Bar code [protected]

We have never had this problem the past. The crackers were tasty but most of them were in pieces.

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Minyuana313
US
Nov 10, 2019 8:23 am EST

They was all dated and really stale

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toshia
US
Jan 18, 2020 7:31 am EST

I grew up on ritz my children now my granddaughter and my oldest are in love with the ritz sour cream and onion and I always purchase the family bag only to open it and its 75% empty bag full with air this is crazy and unacceptable. Please advise what to do, I would hate to stop purchasing. Thanks for your time

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Bigpanda
US
Feb 16, 2020 3:23 am EST
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Me and my wife are getting alot of black specs lately from your products and we have to throw them away because we dont know what is it.It has been the 4 box it has been in.

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A consurned person
US
Mar 07, 2020 7:52 am EST

Why is it u only get ahalf of a bag of chips and the rest is freakin air. I like the chips it just my whole family eats them too .so can u all answer me that question, can i get a free bag of the thanks Anna

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Debbie Lynn
US
Sep 20, 2022 10:36 pm EDT

I just want to know why your company started this Bio Engineered ingredients,which causes health problems eventually,we and a lot of other people will not buy these products until it changes

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Butch latham
US
Sep 21, 2022 12:37 am EDT

RITZ cheese cracker sandwiches DATE 23JAN2023 BK34C 21:32 Taste bad, Stale, Walmart store Dyersburg, Tennessee

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Roberta Hall
Vienna, US
Sep 21, 2022 6:29 am EDT

What is wrong with the original Ritz crackers? They crumble and break so easy. We have purchased these at several different stores and they are terrible. Next time they are like this it will be the last time we buy them and they will be returned. What ever you changed, fix it please.

Sincerely The Hall's.

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Steve01#
North Canton, US
Sep 22, 2022 6:30 am EDT
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09/20/22

Really not a complaint, we love Ritz Crackers. But I opened a Family size box

13DEC2022MS3104 and inside flap 148227

which should have 6 stacks, but only had 5 stacks. Is that possible?

I told my wife she must have taken one earlier but she insists she just opened it?

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Kiki Marriott
US
Sep 25, 2022 12:37 pm EDT

I have purchased a box of your Ritz crackers original and they are burnt and taste horrible. Due to the stress of wasted money has caused me to become quite emotional and ruined the excitement of eating the whole box in one sitting and I will attach pictures as evidence.

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Essie May
Loudon, US
Oct 15, 2022 8:02 pm EDT
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I love these chips but the last 2 bags that i purchased has no flavor at all, it's like eating plain crackers.. I pur chased these at food city in Loudon, TN. Date was september 24th and october 7th..Serial number2023xez2s3,,,,,,,,,,17\11.[protected],,[protected] 3

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EPotter
Manassas, US
Oct 16, 2022 8:12 pm EDT

Completely crumble when you barley touch them. Bought at Harris teeter in northern Virginia. Barcode: [protected]

Sell by date 29Nov2022. Lot number: MS20 4 6

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Dashymc
Saint Clair, US
Oct 29, 2022 4:29 pm EDT

I opened up these Ritz crackers that I got from my local Walmart the other night, only to find a very black oily substance on a single cracker. All the others didn’t have any.

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Catlyn Simmons
US
Oct 30, 2022 11:51 am EDT

I bought a family bag of chips with sour cream and onion about 2 weeks ago at Kroger in Murray Ky.. They have no seasoning they are just plain. I have never had this happen before but am hoping it is just a mistake and not a new recipe.

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joyce harding
US
Nov 12, 2022 8:57 am EST

Opened new bag and all the chips were plain no seasonings at all. Bought at new Richmond wi Walmart I opened the bag 11/2/22

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BigDDave
Topeka, US
Nov 19, 2022 9:04 pm EST
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I will attach pictures of issue. Ever bag of ritz crackers was open and the bags weren’t sealed on the sides. Which makes the cracker life shorter and makes cracker go bad faster. Product was bought 3 days ago. Todays date is 11-11-22

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stuartp
Little Addington, Kettering, GB
Dec 25, 2022 3:08 am EST
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Opened the box to find I dont know what inside, photos included Some of the biscuits were edible but still very unsure what these additions are . Purchased 8-12-22 from Tesco supermarket

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BetsyBug
Chicago, US
Dec 26, 2022 6:08 am EST
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I purchased two boxes of your product because I like them for tuna salad. The crackers are unsalted and crumbly. Bland and useless. Since I spat out the first cracker I ate, and now have 2 unwanted boxes, I think a refund should be issued.

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Afolake Oyemade
US
Dec 31, 2022 1:24 pm EST

It's not a complaint, rather an appreciate. I love your products so much that I eat it like a meal. Lots of love from Lagos Nigeria!

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Brad Halford
US
Jan 02, 2023 10:32 am EST

Opened cracker package to find one cracker with no peanut butter and one that was a triple decker cracker with two layers of peanut butter. Nothing else was a problem. Date package was open 12-27-22. Best by date March 11-2023

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Frank Iaropoli
US
Jan 08, 2023 8:58 pm EST

The crackers were too cooked

They were brown and burnt color

And didn’t taste good as usual

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Teresa Bockover
Monee, US
Jan 10, 2023 3:59 am EST

I've opened 2 rolls of crackers now that are almost all inedible. Nothing but crumbs, or if you pick one that looks whole, you find out it's not. Not the quality that I expect from your product. I'm attaching a photo for your review.

tbock@att.net

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Diamond Owens
US
Jan 14, 2023 1:55 pm EST

Some of my family members and I received ritz crackers opend up a new pack and they was SALTYYYY!. I am not getting overly dramatic but I do want to bring this to y'all's attention about your product.

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renew
weaverville, US
Jan 30, 2023 5:20 pm EST

although the packaging said clearly that the product was flavored sour cream and onion, they had no flavor at all. they were very plain not even salted. not what i intended. i purchased not just one bag but then another an it too was with out flavor

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Eleanor Fenkner
US
Feb 22, 2023 8:52 pm EST

Opened up new bag and not many whole chips ! Was going to use for Super Bowl party but was embarrassed to put them out. Was very diappointed, have bought these many times with better results.

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    +1 (855) 535-5648
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    100 Deforest Ave, East Hanover, New Jersey, 07936, United States
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Ritz Crackers Category
Ritz Crackers is ranked 18 among 22 companies in the Snack Foods category