These crackers were in my box. This has never happened before. A bit burned! I hope to hear back from someone soon.
Jennifer Martin
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BVDodge
US
1 comments
BVDodge
of US
Mar 17, 20196:48 am EDT
I got the cheddar crisp & thins. Disappointed at to the product is very dry and cheddar is metalic tasting. It is the most dis-satifcation experience I have had with food. Cracker also taste funny. Purchased at Walmart in Lebanon, Mo, today, March 8, 2018. [protected] 4
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Gregg Reno
US
1 comments
Gregg Reno
of US
Mar 23, 20199:18 am EDT
I bought a 8 pack of sandwiches and most were damage from production. Meaning that some crackers were smashed or outside of their packaging. I didn't realize they were bad until I went to open the package. It's obvious that the equipment wasn't packing correctly. I have submitted a picture of the items and their production dates.
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Shun84
US
1 comments
Shun84
of US
Apr 16, 20197:42 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I purchased a bag of sour cream & onion flavored chips and I was very disappointed because there wasn't any flavored on the chips and the bag hardly have any chips in it and for $4. I'm not pleased because I purchased this item all the time
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Meinke
US
1 comments
Meinke
of US
May 07, 20193:06 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I own an at home daycare and my kids love ritz crackers. But the last 3 times I have bought them I have opened the package only to have them crumble into a cracker mess. Sadly I will no longer be purchasing and will pass along my review.
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Michael manzella
US
1 comments
Michael manzella
of US
May 13, 20191:05 am EDT
Some of the crackers appear to have something that looks like peanut butter on them. Because of this unknown substance I am afraid to eat them. Box is marked 09OCT19MM309B 01 21
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Hometania
US
1 comments
Hometania
of US
May 25, 20196:47 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I can no longer purchase RITZ crackers that don't crumble as soon as I touch them. THis is very disappointing as I love to make chocolate dipped, peanut butter filled RITZ crackers. I am throwing more away from disintegration than being able to used for cooking. WHAT HAPPENED?
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Mrs WS
Verona, US
1 comments
Mrs WS
of Verona, US
Jun 01, 20198:04 pm EDT
in the bottom of the box there was a sleeve of crackers that was wide open at the side seam. I would like a coupon to make up for the bad sleeve.
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Leighf123
US
1 comments
Leighf123
of US
Jun 01, 201910:04 pm EDT
I found a rubber band baked into my cracker. I have attached video and picture
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Fancher
US
1 comments
Fancher
of US
Jul 28, 201912:40 am EDT
The box of rita crackers I bought were not round they were oval. This was a little disturbing just curious how they made it through inspection faze.
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Kaitlyn Bourgeois
US
1 comments
Kaitlyn Bourgeois
of US
Jul 29, 201912:57 pm EDT
The crackers were all smashed. They also had barely any chips in the bag. I paid full price for barely anything.
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Wilmer ortiz
US
1 comments
Wilmer ortiz
of US
Jul 30, 20199:43 pm EDT
I bought a family pak of 18 Rits original and all the packs of crackers came out with no salt. My kid love these crackers and they were very disappointed because the crackers didn't had any flavor. The code date for the pack is 05jan2020ms2041 21:52.
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sherry anne
US
1 comments
sherry anne
of US
Aug 25, 201911:53 pm EDT
crackers need to be baked longer, I got two different boxes at walmart and they both look like they were barely baked! they taste terrible and i threw them both in the trash. your quality control needs to be a lot better, also the crackers are damaged, broken and crushed crackers.
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Michelle Lillie Horton
US
1 comments
Michelle Lillie Horton
of US
Sep 03, 201911:32 am EDT
The product tastes extra salty, too much to eat more than the first 2 chips. It taste terrible and I waste my money on this product which usually tastes better.
Serial number [protected] price$2.49
Sale date 06 Jan 20 AX309 B6
Store Ref/Seq #568760
Auth# 685595
Purchase date 8/28/19
Michelle Horton
Mlhorton@pnw.edu [protected]
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Glen Hansen
US
1 comments
Glen Hansen
of US
Sep 24, 20196:58 pm EDT
Let me start off saying I love your crackers, but I don't get crackers I get crumbs! every time I try to pull one out of the sleeve it crumbles... let alone try to put anything on it. I am not going to buy any more Ritz crackers, but as soon as you get this problem solved let me know and I'll start buying them again.
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Ahutch
US
1 comments
Ahutch
of US
Oct 28, 201912:26 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
All four packages had VERY crumbly crackers - during your process that the crackers were wrapped TOO tightly?
Bar code [protected]
We have never had this problem the past. The crackers were tasty but most of them were in pieces.
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Minyuana313
US
1 comments
Minyuana313
of US
Nov 10, 20198:23 am EST
They was all dated and really stale
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toshia
US
1 complaint
1 comments
toshia
of US
Jan 18, 20207:31 am EST
I grew up on ritz my children now my granddaughter and my oldest are in love with the ritz sour cream and onion and I always purchase the family bag only to open it and its 75% empty bag full with air this is crazy and unacceptable. Please advise what to do, I would hate to stop purchasing. Thanks for your time
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Bigpanda
US
1 comments
Bigpanda
of US
Feb 16, 20203:23 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
Me and my wife are getting alot of black specs lately from your products and we have to throw them away because we dont know what is it.It has been the 4 box it has been in.
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A consurned person
US
1 comments
A consurned person
of US
Mar 07, 20207:52 am EST
Why is it u only get ahalf of a bag of chips and the rest is freakin air. I like the chips it just my whole family eats them too .so can u all answer me that question, can i get a free bag of the thanks Anna
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Debbie Lynn
US
1 comments
Debbie Lynn
of US
Sep 20, 202210:36 pm EDT
I just want to know why your company started this Bio Engineered ingredients,which causes health problems eventually,we and a lot of other people will not buy these products until it changes
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Butch latham
US
1 comments
Butch latham
of US
Sep 21, 202212:37 am EDT
RITZ cheese cracker sandwiches DATE 23JAN2023 BK34C 21:32 Taste bad, Stale, Walmart store Dyersburg, Tennessee
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Roberta Hall
Vienna, US
1 comments
Roberta Hall
of Vienna, US
Sep 21, 20226:29 am EDT
What is wrong with the original Ritz crackers? They crumble and break so easy. We have purchased these at several different stores and they are terrible. Next time they are like this it will be the last time we buy them and they will be returned. What ever you changed, fix it please.
Sincerely The Hall's.
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Steve01#
North Canton, US
1 comments
Steve01#
of North Canton, US
Sep 22, 20226:30 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
09/20/22
Really not a complaint, we love Ritz Crackers. But I opened a Family size box
13DEC2022MS3104 and inside flap 148227
which should have 6 stacks, but only had 5 stacks. Is that possible?
I told my wife she must have taken one earlier but she insists she just opened it?
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Kiki Marriott
US
1 comments
Kiki Marriott
of US
Sep 25, 202212:37 pm EDT
I have purchased a box of your Ritz crackers original and they are burnt and taste horrible. Due to the stress of wasted money has caused me to become quite emotional and ruined the excitement of eating the whole box in one sitting and I will attach pictures as evidence.
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Essie May
Loudon, US
1 comments
Essie May
of Loudon, US
Oct 15, 20228:02 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I love these chips but the last 2 bags that i purchased has no flavor at all, it's like eating plain crackers.. I pur chased these at food city in Loudon, TN. Date was september 24th and october 7th..Serial number2023xez2s3,,,,,,,,,,17\11.[protected],,[protected] 3
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EPotter
Manassas, US
1 comments
EPotter
of Manassas, US
Oct 16, 20228:12 pm EDT
Completely crumble when you barley touch them. Bought at Harris teeter in northern Virginia. Barcode: [protected]
Sell by date 29Nov2022. Lot number: MS20 4 6
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Dashymc
Saint Clair, US
1 comments
Dashymc
of Saint Clair, US
Oct 29, 20224:29 pm EDT
I opened up these Ritz crackers that I got from my local Walmart the other night, only to find a very black oily substance on a single cracker. All the others didn’t have any.
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Catlyn Simmons
US
1 comments
Catlyn Simmons
of US
Oct 30, 202211:51 am EDT
I bought a family bag of chips with sour cream and onion about 2 weeks ago at Kroger in Murray Ky.. They have no seasoning they are just plain. I have never had this happen before but am hoping it is just a mistake and not a new recipe.
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joyce harding
US
1 comments
joyce harding
of US
Nov 12, 20228:57 am EST
Opened new bag and all the chips were plain no seasonings at all. Bought at new Richmond wi Walmart I opened the bag 11/2/22
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BigDDave
Topeka, US
1 comments
BigDDave
of Topeka, US
Nov 19, 20229:04 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
I will attach pictures of issue. Ever bag of ritz crackers was open and the bags weren’t sealed on the sides. Which makes the cracker life shorter and makes cracker go bad faster. Product was bought 3 days ago. Todays date is 11-11-22
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stuartp
Little Addington, Kettering, GB
1 comments
stuartp
of Little Addington, Kettering, GB
Dec 25, 20223:08 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
Opened the box to find I dont know what inside, photos included Some of the biscuits were edible but still very unsure what these additions are . Purchased 8-12-22 from Tesco supermarket
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BetsyBug
Chicago, US
2 comments
BetsyBug
of Chicago, US
Dec 26, 20226:08 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
I purchased two boxes of your product because I like them for tuna salad. The crackers are unsalted and crumbly. Bland and useless. Since I spat out the first cracker I ate, and now have 2 unwanted boxes, I think a refund should be issued.
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Afolake Oyemade
US
1 comments
Afolake Oyemade
of US
Dec 31, 20221:24 pm EST
It's not a complaint, rather an appreciate. I love your products so much that I eat it like a meal. Lots of love from Lagos Nigeria!
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Brad Halford
US
1 comments
Brad Halford
of US
Jan 02, 202310:32 am EST
Opened cracker package to find one cracker with no peanut butter and one that was a triple decker cracker with two layers of peanut butter. Nothing else was a problem. Date package was open 12-27-22. Best by date March 11-2023
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Frank Iaropoli
US
1 comments
Frank Iaropoli
of US
Jan 08, 20238:58 pm EST
The crackers were too cooked
They were brown and burnt color
And didn’t taste good as usual
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Teresa Bockover
Monee, US
1 comments
Teresa Bockover
of Monee, US
Jan 10, 20233:59 am EST
I've opened 2 rolls of crackers now that are almost all inedible. Nothing but crumbs, or if you pick one that looks whole, you find out it's not. Not the quality that I expect from your product. I'm attaching a photo for your review.
tbock@att.net
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Diamond Owens
US
1 comments
Diamond Owens
of US
Jan 14, 20231:55 pm EST
Some of my family members and I received ritz crackers opend up a new pack and they was SALTYYYY!. I am not getting overly dramatic but I do want to bring this to y'all's attention about your product.
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renew
weaverville, US
1 comments
renew
of weaverville, US
Jan 30, 20235:20 pm EST
although the packaging said clearly that the product was flavored sour cream and onion, they had no flavor at all. they were very plain not even salted. not what i intended. i purchased not just one bag but then another an it too was with out flavor
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Eleanor Fenkner
US
1 comments
Eleanor Fenkner
of US
Feb 22, 20238:52 pm EST
Opened up new bag and not many whole chips ! Was going to use for Super Bowl party but was embarrassed to put them out. Was very diappointed, have bought these many times with better results.
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Ritz Crackers Category
Ritz Crackers is ranked 18 among 22 companies in the
Snack Foods category
These crackers were in my box. This has never happened before. A bit burned! I hope to hear back from someone soon.
Jennifer Martin
I got the cheddar crisp & thins. Disappointed at to the product is very dry and cheddar is metalic tasting. It is the most dis-satifcation experience I have had with food. Cracker also taste funny. Purchased at Walmart in Lebanon, Mo, today, March 8, 2018. [protected] 4
I bought a 8 pack of sandwiches and most were damage from production. Meaning that some crackers were smashed or outside of their packaging. I didn't realize they were bad until I went to open the package. It's obvious that the equipment wasn't packing correctly. I have submitted a picture of the items and their production dates.
I purchased a bag of sour cream & onion flavored chips and I was very disappointed because there wasn't any flavored on the chips and the bag hardly have any chips in it and for $4. I'm not pleased because I purchased this item all the time
I own an at home daycare and my kids love ritz crackers. But the last 3 times I have bought them I have opened the package only to have them crumble into a cracker mess. Sadly I will no longer be purchasing and will pass along my review.
Some of the crackers appear to have something that looks like peanut butter on them. Because of this unknown substance I am afraid to eat them. Box is marked 09OCT19MM309B 01 21
I can no longer purchase RITZ crackers that don't crumble as soon as I touch them. THis is very disappointing as I love to make chocolate dipped, peanut butter filled RITZ crackers. I am throwing more away from disintegration than being able to used for cooking. WHAT HAPPENED?
in the bottom of the box there was a sleeve of crackers that was wide open at the side seam. I would like a coupon to make up for the bad sleeve.
I found a rubber band baked into my cracker. I have attached video and picture
The box of rita crackers I bought were not round they were oval. This was a little disturbing just curious how they made it through inspection faze.
The crackers were all smashed. They also had barely any chips in the bag. I paid full price for barely anything.
I bought a family pak of 18 Rits original and all the packs of crackers came out with no salt. My kid love these crackers and they were very disappointed because the crackers didn't had any flavor. The code date for the pack is 05jan2020ms2041 21:52.
crackers need to be baked longer, I got two different boxes at walmart and they both look like they were barely baked! they taste terrible and i threw them both in the trash. your quality control needs to be a lot better, also the crackers are damaged, broken and crushed crackers.
The product tastes extra salty, too much to eat more than the first 2 chips. It taste terrible and I waste my money on this product which usually tastes better.
Serial number [protected] price$2.49
Sale date 06 Jan 20 AX309 B6
Store Ref/Seq #568760
Auth# 685595
Purchase date 8/28/19
Michelle Horton
Mlhorton@pnw.edu
[protected]
Let me start off saying I love your crackers, but I don't get crackers I get crumbs! every time I try to pull one out of the sleeve it crumbles... let alone try to put anything on it. I am not going to buy any more Ritz crackers, but as soon as you get this problem solved let me know and I'll start buying them again.
All four packages had VERY crumbly crackers - during your process that the crackers were wrapped TOO tightly?
Bar code [protected]
We have never had this problem the past. The crackers were tasty but most of them were in pieces.
They was all dated and really stale
I grew up on ritz my children now my granddaughter and my oldest are in love with the ritz sour cream and onion and I always purchase the family bag only to open it and its 75% empty bag full with air this is crazy and unacceptable. Please advise what to do, I would hate to stop purchasing. Thanks for your time
Me and my wife are getting alot of black specs lately from your products and we have to throw them away because we dont know what is it.It has been the 4 box it has been in.
Why is it u only get ahalf of a bag of chips and the rest is freakin air. I like the chips it just my whole family eats them too .so can u all answer me that question, can i get a free bag of the thanks Anna
I just want to know why your company started this Bio Engineered ingredients,which causes health problems eventually,we and a lot of other people will not buy these products until it changes
RITZ cheese cracker sandwiches DATE 23JAN2023 BK34C 21:32 Taste bad, Stale, Walmart store Dyersburg, Tennessee
What is wrong with the original Ritz crackers? They crumble and break so easy. We have purchased these at several different stores and they are terrible. Next time they are like this it will be the last time we buy them and they will be returned. What ever you changed, fix it please.
Sincerely The Hall's.
09/20/22
Really not a complaint, we love Ritz Crackers. But I opened a Family size box
13DEC2022MS3104 and inside flap 148227
which should have 6 stacks, but only had 5 stacks. Is that possible?
I told my wife she must have taken one earlier but she insists she just opened it?
I have purchased a box of your Ritz crackers original and they are burnt and taste horrible. Due to the stress of wasted money has caused me to become quite emotional and ruined the excitement of eating the whole box in one sitting and I will attach pictures as evidence.
I love these chips but the last 2 bags that i purchased has no flavor at all, it's like eating plain crackers.. I pur chased these at food city in Loudon, TN. Date was september 24th and october 7th..Serial number2023xez2s3,,,,,,,,,,17\11.[protected],,[protected] 3
Completely crumble when you barley touch them. Bought at Harris teeter in northern Virginia. Barcode: [protected]
Sell by date 29Nov2022. Lot number: MS20 4 6
I opened up these Ritz crackers that I got from my local Walmart the other night, only to find a very black oily substance on a single cracker. All the others didn’t have any.
I bought a family bag of chips with sour cream and onion about 2 weeks ago at Kroger in Murray Ky.. They have no seasoning they are just plain. I have never had this happen before but am hoping it is just a mistake and not a new recipe.
Opened new bag and all the chips were plain no seasonings at all. Bought at new Richmond wi Walmart I opened the bag 11/2/22
I will attach pictures of issue. Ever bag of ritz crackers was open and the bags weren’t sealed on the sides. Which makes the cracker life shorter and makes cracker go bad faster. Product was bought 3 days ago. Todays date is 11-11-22
Opened the box to find I dont know what inside, photos included Some of the biscuits were edible but still very unsure what these additions are . Purchased 8-12-22 from Tesco supermarket
I purchased two boxes of your product because I like them for tuna salad. The crackers are unsalted and crumbly. Bland and useless. Since I spat out the first cracker I ate, and now have 2 unwanted boxes, I think a refund should be issued.
It's not a complaint, rather an appreciate. I love your products so much that I eat it like a meal. Lots of love from Lagos Nigeria!
Opened cracker package to find one cracker with no peanut butter and one that was a triple decker cracker with two layers of peanut butter. Nothing else was a problem. Date package was open 12-27-22. Best by date March 11-2023
The crackers were too cooked
They were brown and burnt color
And didn’t taste good as usual
I've opened 2 rolls of crackers now that are almost all inedible. Nothing but crumbs, or if you pick one that looks whole, you find out it's not. Not the quality that I expect from your product. I'm attaching a photo for your review.
tbock@att.net
Some of my family members and I received ritz crackers opend up a new pack and they was SALTYYYY!. I am not getting overly dramatic but I do want to bring this to y'all's attention about your product.
although the packaging said clearly that the product was flavored sour cream and onion, they had no flavor at all. they were very plain not even salted. not what i intended. i purchased not just one bag but then another an it too was with out flavor
Opened up new bag and not many whole chips ! Was going to use for Super Bowl party but was embarrassed to put them out. Was very diappointed, have bought these many times with better results.