Rogers Communications
Reviews and Complaints

I was away in hospital and when I returned home had a note about the changeover of TV service from Rogers where I had to call for an adapter.
I called 2 weeks ago and so far no adapter. I called today to see what was happening, I spoke to a Robert who referred me to a Mike who referred me to a Mandy, (note no last names, therefore no accountability) supposedly a manager. Each individual did not have any concern that my adapter had not arrived, checked and said it was not showing and re-ordered it and told me it would be 15 business days for delivery. I explained I had already ordered it and it was their system that had failed and asked for a rush on it. I was told that was not possible, the system did not allow rushes.
What I noted from all was they did not care if I cancelled their service, they did not care that the system had failed, they did not feel they should do anything to fix the problem. When I made the phone order I was not given a confirmation number, so I could not use that to track the service, I think that was the first point of failure. Rogers has a near monopoly on cable TV in Toronto and treat its clients with disdain. They do not care.

TO Whom it may concern:

I recently subscribed to Rogers Cable on July 19, 2017. First I was told over the phone by the salesrep that I would get the promotional price for their Digital Plus package for one year contract and then after I had agreed to the contract over the phone, I got my first bill, I was appalled to find out I was being charged the original full price. When I called Rogers, they told me the promo plan/contract simply didn't exist and they couldn't honour the original promo price and since I signed up for a year contract, I can't cancel it or a penalty of $200 charge would occur. So, after a lengthy argument, the billing department could only give me a discount on the original full price, but not the promo price. So I accepted the second contract with a discount for their Digital Plus package. Fine, but then, ….

2nd month into my one year contract plan with Roger's cable, I noticed some specialty channels (part of their online advertised Digital Plus package programming) such as Discovery, History or Food Network simply couldn't be received or viewed. I called Rogers and they told me a filter was put on specialty channels because I am paying the discounted price, not their full original price. So I am getting "discounted" on my Digital Plus programming / available channels. I told them that I signed on Digital Plus package because I wanted these specialty channels and there are supposed to be part of the Digital Plus package programming as advertised and listed on their website. The manager told me that I don't get them because I am getting a discount on the plan. So I am getting discounted on the programmings. If I want these specialty channels, I have to upgrade to VIP package!

I am appalled and shocked by Roger's unscrupulous and unethical practice of misleading information and I feel very unjust and being treated unfairly. A contract is a contract even if it's done verbally over the phone. I don't understand why I am being treated this way. Can someone please help me?

Regards, Rob

To the author - the Customer Reps do not give out last names - not because it means there is no accountability, but as a safety measure. If a customer knew the first and last name of a rep, they could potentially seek them out and do harm to them or their families. Or harass them in their homes etc. Sure, it is fine for someone like Joe Smith, but if someone has a fairly unique name, they can easily be found through phone directories etc.

Also, when you call, a log is made as to which representative handled your call. So the system knows who you dealt with through their CSM number. You do not have any need for their last name.

Could you not have opted to pick up a receiver from a Rogers store? You live in Toronto, so there are many to choose from. I know that when we had cable in Toronto, we picked up our receiver from the Rogers store and when we cancelled, we had to return it to the store as well, even though we ordered the cable services over the phone.

Sorry "Facts Only Please" but Rogers DOES have a near monopoly on cable in Toronto. Bell offers satellite service in some areas but if you live in apartment buildings, you do not have access to satellite service. If you want cable tv, Rogers is the only option in most areas.

Hi Rob,

Sorry to hear about your frustrations. I'd like to look into this matter for you though and try to help. Would you mind sending me a private message with your details?

Sincerely,
@Rogers_Kelly

too-much-poker-on-sport-channel-what-does-poker-have-to-do-about-sport

I subscribed to Rogers cable and intenet services. When I would call to change my services they always offered a discount to reduce my monthly payments. After 10 years of service and never missing a payment, I informed Rogers I was moving and would not be subscribing to Rogers for any services ( I was moving to the country and there was no Rogers services there.) I was told I had to pay over $400.00, which represented all the "discounts" I got over the years. What a rip off! I will never, ever subscribe to Rogers for any services. I return their junk mail with a not informing them of their rip off. I won't ever give them another cent. There are other providers out here and I have had not problems since.

First my phones were not working,after spending hours on the phone listening to stupid music i finally got to talk to someone, it was the next day before someone came out & fixed the phones,about 2 hours later i discovered my television was on the blink, in other words they fix my phone & screw up my TV, this is the second day without television, spend another 2 hrs on the phone yesterday, i spend another 2 hours on the phone to-day & i still dont know when someone is coming out to fix it. Fot the amount Rogers charges people their SERVICE IS CR*P,no wonder so many people are going back to BELL. (I dont blame them).

I have to agree. I have been over billed from Rogers and spent hours trying to sort out the mess. I was told the other day by a Rep that the reason bills are sent out from Rogers is so that you can check them. No system is perfect she went on to say. She was commenting on me being billed for services that I did not receive. I have given up with this company. They really need to focus on training their Reps. They need to provide better service to customers - no one has 30-40 minutes to wait on the line for service. I have canceled my High Speed and Land-line and given service back to BELL. I will cancel my cell phone when the contract is up, if I can last that long with this company. Rogers does not get it.

Hi basslion - This is Mary with the Rogers online communications team. I just replied to you on the other thread you started as well.

I appreciate your feedback and the time you've taken to tell us about it. As I mentioned in the other thread, I have already shared this with our team.

Take Care!
Mary
http://www.twitter.com/rogersmary

I am sure Rogers could give customers the ability to adjust a volume level for all channels as a whole. The worst channel for this is Rogers SportsNet. Also yeah Rogers commercials are the loudest of them all. If they can give the ability to play bust'a'move on my TV through the rogers cable box using the rogers remote, im sure they can fix this!

hehe hey, Dick,

I have Bell and they`re just as bad.

But I did hear that Rogers is sending out agents to pick through your garbage while you`re not home. Might want to get that checked into.

It certainly is conspicuous that ONLY the Roger's commercials are played loudly. I think that this is a little bit more than a "coincidence".

Ya. Bugs me too. Should have class action but more on social grounds not speaker damage which is too hard to prove. Maybe CRTC would listen.

I got a gift How can I enter to register it? There is no access for it on page http://rogers.com/withthanks/

Help anyone.

I too have a gift card from Rogers.com/withthanks but have not been able to claim, whats the problem?

I got the gift card for Rogers.com/withthanks? How do I claim prize?

Ryan Lloyd

On June 26 we received an invitation for a free gift from Rogers.com/withthanks and enter a number. Well there is no such site. What is going on?

Murray Manley.

Rogers does not control the volume of commercials - the feed comes complete with commercials directly from the broadcaster.

Unfortunately, complaints need to be filed against each of the offending broadcasters, and it appears that many have this problem.

Mark.

ROGERS AND BELL, both big cheaters, always check the bill, both eating peoples money, this country is ###ed up even some politicians have to take care of this issues, but no one care, i think north american peoples are a type of fools i think, no one come front

We have 3 TV's in our aprtment. One reception (living room)
is working fine!
2 (in the bedrooms) are not working period!
Help Please!
ASAP

my phone number [protected]

The truth I am not sure where or who to address this matter for at this point I am clueless I just hope if you received this by mistake and know where this letter should go or whom should address this then I would really appreciate it and thank you at this point .

I am writing in regards to let your company know how disappointed I was on how my case has been managed I am not really a complainer and I apologize for the construction of this letter but here goes:

1. During my contract with Rogers I have noticed unusual billing charges. As a protest I didn’t pay my bill this happens sometime June on my first year I can’t remember the exact date but the unusual thing is when I received my statement for that billing cycle I was charge even after the disconnection, & so I called the customer service from my cell phone the agent (she) cant give me an any reason why that happens all she said was “Maybe you’ve attempted to call” & I was like that doesn’t make any sense & even if I did try & call why get charged? & the funny part is because I don’t feel I should get charged for this & I told her why should I even pay all she can say is “Im sorry maam but you have to pay that because it’s in your bill” & because I was only on my first year & I still have a year to go all I can do is pay the “GHOST CHARGES” so I can continue with my life.

After the said 2 year contract which ended sometime first quarter of the year 2006 I have asked a customer representative (He) to transfer my cell no thru Migration (with a fee of $50.) to a pay as you go. but he told me going from a regular billing to a “Emergency Plan “ is way much Better, I agree & told him ill try it for a month or so.

2. After those 3 months ago I feel I was again charged more than what I should be. so I asked a Representative (She) that I’m still not satisfied with the service so now I am finally decided that I wanted change my account to pay as you go & she quoted me again the fee w/c I told her I am aware of it .she said ok its going to be done after 72 hours w/s is more than enough before the next billing cycle. She had told me I still have about 5 days.

3. Guess what I went over the next billing cycle I didn’t complain I called & asked what had happened this agent (She- I think name starts with a P) said she apologize & that it should have been changed /done but for some reason it didn’t & that she’s not sure what had happened . she said she’ll make it a point she do the request & again before the next billing cycle & to compensate for all what’s been happening she’s going to waive the coming bill which is for the month of August .

Sept 6, 2006 I received a call from the billing department saying I have an overdue amount of 70. ++ Surprise I asked to be transferred to the department responsible for all the transferring me from a regular billing cycle to pay as you go after 5 agents & almost an hour on the phone I was again promised that this is going to be resolve in again within 2 days

Not to mention the days I have lost work because of this unprofessionalism. Somewhere along this whole thing just to avoid the next billing cycle I have requested a stop in service being led to believe that after the requested interruption of a day the pay as you go account will kick in.

Another incident is that when an agent called me sometime to collect payment she was rude & disrespectful I had asked why im getting billed as such & if she can transfer me to the department where I can ask & she was like use your cell phone & dial * 611 –she had called me on my home phone by the way. I had asked her politely since I lived in a basement & reception is not that good. She said” I can’t transfer you & like I told you use you cell phone & dial *611”I had told her im not sure why she can’t do it for I have done it before.

If it is true that all conversations like this are being monitored/recorded then I thinks it’s about time that you try & see what really happened at least I can say im not crazy & just making all this things – LET’S INVESTIGATE

Like I said I am very very disappointed im not sure how many people had to go through this the stress & anxiety I got from all of this it is unbelievable. A few friends had recommended seeking help from this Peter Silverman of City TV & making this whole thing public. But I thought I’d try & resolve it first whit you guys.

September 13 ‘2006 – I have to call again & bug some agents for I am very upset – I am workless for the whole week (when I called my agency I was told I lost several job offers because they cant reach me on my cell phone) and I called so again I have to tell the agent the long story after a few minutes she said “ok now it should be working” my point being why do I have to call just to get a job done?

After countless months of requesting & after a phone call today I have my phone up and working in a pay as you go plan, hopefully I don’t encounter anymore problem for I am just tired, now I have to stay home jobless for the whole week due to incompetent people who im not sure if they care on what people like me have to go through. How I wish I can just tell Rogers Company to compensate me for all this things but again understanding how this company works & how you disregard your client’s im not going to be even surprised.

I am writhing to you because evidently something’s wrong and with this you are losing clients big time, I just hope everybody is aware of the golden rule so this things never happen again.

Feel free to call me on my cell phone for any details or information needed – that’s if my phone is working?