CB Mobile Phones Samsung samsung mall of asia (philippines) #ing their customers!

Samsung review: samsung mall of asia (philippines) #ing their customers! 8

Chinitz of SG

Sep 22, 2010 2:19 am EDT

Verified customer

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5 months ago I bought Samsung mobile phones last week I had encountered problem in receiver. I can't hear the voice of the person who calling me. Since it's still under warranty, Sept. 16, 2010 Thursday, I went to Samsung Mall of Asia (MOA) to address my concern in repairing my phone, Samsung personnel said that they don't have a stock of spare part (receiver). They committed a promise that they will order on Sept.17 friday, the spare parts i need and it will delivered to them Sept. 20 or 21. They also promise to keep me informed once the spare parts have ordered and delivered so that i will able to know when i will be back for the repair of my phone that's why i've gave to them my contact number. I have waited for their text or call until Sept. 20 but there's no such message of information received by me. Sept 21 i decided to go back to Samsung MOA to check if there's already a spare parts available.

What makes me angry is that when i ask the ###ing Samsung personnel for the availability of such spare parts she replied to me that "Yes sir, we already have since yesterday (Sept. Monday)". So how's that? Is that you called "Customer Service"? So where's the customer relationship there?

There's more! Same day Sept. 21 around 2:30pm - Since there are already spare parts, i gave to them my phone to repair and fill-up the form. When i ask the repair man how many hours to repair the problem of my phone he said to me that comeback 9pm or 10pm. Ok it's ok for me to wait that long. I gave again my contact number and pleased them to contact me if it's already repaired or not yet. I decided to go home and wait for their text/call but AGAIN, already 10pm but there's no such message informing me. I went again an hour ago (it's Sept. 22, 2010 today) to check my phone but what shocked me again is that my phone is not yet repaired and the "Receiver", spare part, I HAVE WAITED FOR SO LONG is now OUT OF STOCK! Again the ###ing personnel said to me that my phone will repaired TWO-THREE days. ###! Are you kidding me? I'll comeback again?

I will ask you Saumsung... does informing your customer through text or call is very hard thing to do? Does your personnel smart or knowledgeable enough to understand the meaning of "Customer Relationship"? Is this the good service you will offer to us? Do you know the meaning of word "Promise" to your customers?

FYI i have witnessed several complaint regarding service of Samsung Mall of Asia (Phils.).

8 comments

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zildjan

1 comments

zildjan of PH

Jul 23, 2011 6:15 am EDT

Back November 2010. I was with my friend in mall of asia she asked me to go with her in samsung mobile. she got some issue with her android phone and had to do some download and stuff. she (personnel) asked my friend if we had google account. since most of the people here in our country only knew yahoo we told her that we dont have. she asked her co-personnel if we can use her account so we can fix the problem. take note: we are not gonna hacked her account or whatsoever we are just gonna use it to download something and theres no download fee, here's what she said "huh? why are you going to use my account? why dont you just ask them to create one?"

--I also work as customer service representative but hell I never acted that way, specially if you are in front of the customer.

After we created the account we thought that they are going to help us out. We waited for almost 2 hours and they are not really accommodating us since we are not buying phones and the other does. At the end of 2 hours waiting they just told my friend to do some procedures which a not so techi person cant do. Well poor customer service :| Disappointed on how you give service to your customers.

reyes321

1 comments

reyes321

Aug 23, 2011 3:13 am EDT

be cause here is the philippines

padz

1 comments

padz of PH

Aug 29, 2011 8:25 pm EDT

tang ina nga yang service ng samsung sa moa bulok, . nag turn over din ako once ng phone dyan, 1 week lang daw maibabalik na sakin, take note MIC lang yong problem nya. at kagaya nung mababasa sa unang post, mag iiwan ka ng contact number pero d' ka naman ittxt o ttawagan (ikaw pa tatawag sa kanila).
After 1 week, binalikan ko ang phone. Guess what... Wala padaw stock at mag antay nalang daw ulit ako ng another week!
Anak ng puta almost one month na phone ko wala padin! kung d lang dahil sa warranty, dko na sana tinurn over sa kanila tang ina. Dapat sibakin na manager nyan e, dapat sya ang managot para sa mga crew nya. tama ba?

theomanssion

2 comments

theomanssion of NG

Mar 04, 2012 10:27 pm EST

my Samsungs3800 phone is stolen and i want it to be blocked

theomanssion

2 comments

theomanssion of NG

Mar 04, 2012 10:29 pm EST

my Samsung S3800 is stolen
I want it to be blocked

SamsunBoy

1 comments

SamsunBoy of PH

Dec 05, 2013 9:15 am EST

Hi. Share ko lang ung experience ko with MOA Samsung Service Center. Two months ago, we went there to have my Wife's phone repair (S4) - brand new but it has a defect on the board (WIFI failure). So, yun na nga, we hand over the phone with no back cover and no sd card. Eto na, after a week, we went back and fortunately the phone was fixed. everything is fine but except for the battery. Its a really a BS. The girl there told me that "Sir may sticker naman kaya imposibleng mapalitan yan". Sabi ko naman, "Its a brand new phone and we turn over the unit with no problem including the battery". I shouted there and I don't care kung may ibang customer. Ayun ang suma, napilitan nilang palitan ng bago ung battery. Ang sinabi ko sakanila, ipopost ko ung itong issue na ito sa mga forms and I will report it to samsung. Then, masaya ng wifey ko kasi ok na ung phone niya.

Yung sa akin naman, S4 din kaso nagkaruon ako ng problem sa mga sensors ko. may palya. Eto na, same service center ulit - but before we went there, I check some form sites and look for the same issues if there are possible solution. So game na, while talking to a girl dun, I notice na nag papanggap lang siya na alam niya ung ginagawa ko. She insist na software issue lang un. Kung ano ano na ung sinasabi, kesyo kesyo ... E di bumanat na ako sa girl na, marami na akong nabasang forum and found out the this issue is a hardware defect. then sinabi ko sa girl na hindi software issue yan - ginamit ko na ung *#0#* then pinakita ko sa kanya when testing the proximity sensor. Ayaw mag stop ng vibra and mag change ng color. Nakakagago pa kasi parang pinalalabas na mas marami siyang alam pero obviously she doesnt know what she is talkin'. Well, wala siyang nagawa kundi ipalita name ko and sinabihan ako ng text nila ako pag may available parts.

In summary, the MOA Samsung Service Center is a big BS. They super pretend to be a real expert of the smart phone. Hope that this owner of that franchise sees some feedback about his/her store. Wala lang akong choice. Soon, kapag di na ako makapag pigil, I will report this directly to samsung HO.

JayR777

1 comments

JayR777 of PH

Jul 17, 2014 11:21 pm EDT

SAMSUNG SERVICE CENTER COMPLAINT

Good day.

I would like to share my experience in Samsung Service Center (SM MEGAMALL branch).
I surrendered my phone on July 9 and they said that it could be for a one week repair. They gave me a call on Sunday, I agreed to the caller that my phone's defective part will be changed and she said that the part was available; thus, she stated that they will call on Monday if the unit was available. Sadly, I did not received any calls on Monday so I sent a texts/messages on Tuesday on the mobile number that appeared on the "receipt"/yellow form that they gave as a customer copy which was the same number they used when they gave me an update on Sunday but there was no reply. Even the landline number listed on the yellow form (maybe I am not lucky enough and they were too busy at that time...). So I waited until Thursday night (after the storm Glenda), It took me many times to gave a ring on their landline and NO response on their mobile number... Luckily, after many attempts to call the landline, a lady answered and she instructed me to call on Friday, I tried to inquire her name yet she restated that it was better tomorrow (maybe she had no assess on the status of repair, was it possible?). I called on Friday, same scenario on the landline number and mobile number (MAYBE THE'RE SO BUSY...VERY HARDOWKING AT THEIR WORK AND NO TIME TO ANSWER ANY CALLS ON THEIR OFFICE...), after many attempts, a lady answered the mobile number and she let me waited for a couple of MINUTES... she said that my unit was ready for pick up since Tuesday... And amazingly there was a part on our conversation that she ASKED ME IF I RECEIVED A NOTIFICATION REGARDING THIS (?) =( =( =(

Thanks SAMSUNG SERVICE CENTER...

Reuben James D. Esteva

1 comments

Reuben James D. Esteva of US

Apr 17, 2016 2:08 pm EDT

a big shout out to the person whose barely responsible for the attitude of this staff in SAMSUNG SERVICE CENTER IN MOA..you have to take some action! i had just experienced the rude and not interested staff in acknowledging the guests concern when we visit establishment..dated april 17, 2016 around 9:30 pm...SAMSUNG SERVICE CENTER MOA, are you not conducting a mystery shopper approach in your company?try it so you yourselves will know!

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