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I was in the wareham, MA Rte, 6 store 6/13/08. I had three young children with me. As I was looking to cash out to see what was available I noticed one that cashier had some items on the belt and 1 person being processed. Thinking the items on the belt was that persons I went in that line. 2 young little boys where standing just prior to the entrance. I didn't think too much about it. Then I noticed a cart with a pocketbook and more items in it in front of me. I waited and waited and waited until the person in front of that carriage cashed out. Leaving the unattended cart. Still that person never came back to her cart. I had roughly 6-8 items in my cart. Thinking I'll just pass them over to the cashier since that person with the items on the belt wasn't back yet and the person in front has already left. The cashier started to automatically ring up the missing persons items. I said that its not mine it's someone else's. If she could take my items since that person wasn't back and its been a good 5 min. s The cashier stated Oh that's OK because it happens all the time! So I got upset. Now I understand their policy. I just need to place my items on the belt and do other things because I don't care if I hold other people UP? The women came back after I was arguing with the cashier about this practice. The woman stated one of her kids ran off. She had a total of 5 kids. She left two young boys 5, 6? to watch her items and took the older ones with her to go look for her other child. What if someone came an took the two young boys or her pocketbook? No one thought anything wrong with that! Yes and I had a total of 3 kids. 3, 5 and 5 plus I'm a grandmother with disability. So Now the manager (that's what he said he was) came over and first he gives me a dirty look and when I tell him I'm upset with the cashier and tries to explain. He continues to give me dirty look, turns his back on me and bad mouth me for speaking UP. At that point I said I had enough and left my 6-8 items and took my 3 grandchildren and went to another store! That cashier and manager needs to know how to handle a situation like that in the future! Take the people that are there first! Give them respect.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree that they should have taken you first but badmouthing an entire company because of 2 snotty employees is rather extreme.
Bet you are a white trash redneck
I was waiting at the deli counter and one of the deli clerks her name is Shelly she looked at me and then walked away to my side of the counter to greet a friend whom she took a selfie with using her own cell phone. She then for maybe 5 minutes stood there and conversed with her friend knowing I was waiting for service. I Found her on FB see photo
You are a creeping weirdo. Please stop,it's gross.
The Shaw's on main st Nashua NH sucks
I went in there today and spent 134 dollars and had to bag my own groceries while 4 employees one being the manager stands down two registers talking to the cashier about when they all get out
I now have to shop two stores Shaws and Hannafords but will switch to just Hannafords if problem persist. The Shaws in Augusta, Me has eliminated Post raisin bran from the store along with Keebler Vanilla fingers . I know this sounds petty but the list of out of stock or eliminated items continue to grow.
I was in Shaw's 1108 State Rd, S.Yarmouth MA 02664 on Dec 29, 2016 at 6:26pm and the stock employees were swearing using the F word among other words, the other employees were talking totally ignored me while I was in line. I am terribly disgusted. I shop there everyday but I will probably go to Stop n Shop now.
I purchased the signature farms Cafe bowl from the Shaw's location in Shrewsbury and there was a hard piece that almost looks like a bone in my salad I took a picture of the object
I cashed a check for 86 dollars and was only handed back 35. I didn't notice until I got home and immediately went back and told the stores manager. I was told that once I left the store there was nothing that they could do. I asked them to count the draw and they told me they couldn't do that
I was cooking a signature Pizza Supreme rising crust, according to the directions directly on the center rack. When I went to check it, the center of the pizza had fallen through the rack and making a mess in the oven. I shop at Shaw's frequently and this is the first time I've had a problem.
Ed DeLuca
[protected]
edddeluca100@gmail.com
u dont care about customers shaws supermarket customer service rep fought w/homemaker over returns urpolicy 100%guaranteed or urmoney back she refused 2let me return wrong tortillashells werent low carb like i told aide 2buy&bad 6layer dip taste awful bland no taste mansfield MA
I am a customer of Shaw's in Sanford. I tried to returns my bottles and cans and then do my shopping this evening only to find the bottle redemption closed while the store is still open. I did my shopping at Hannaford instead.
bakery fudge, it would be nice if your fudge tasted like fudge or stop selling it, thankz
Let me preempt this by saying, in 52 years I have never once contacted a customer service department to complain.
I am a loyal ($200.00 plus a week) shopper at the Shaw's store# 3510. it is out of convenience only as I could easily walk to it if needed. I could still be a any local/regional chain within about 10 minutes, yet I still go to the Shaw's on DW Highway in Nashua NH.
Typically I go in and come out with no complaints.
the past two visits have not been so, causing me to have to say something to the cashier as well as manager, and another customer whom I was actually surprised with the amount of restraint I had.
on 11/20 I watched the Cashier ring up about $300.00 worth of foodstuff. it was a little higher than my normal bill since I was picking up some items for Thanksgiving with my family. now this day I purchased two items I typically don't purchase, two 12 packs of soda and 12 dozen eggs... I typically get eggs from a friend of mine that has chickens but because my mother was making this special cake for my sister and brother in-law she needed the the two dozen and my friend just didn't have enough. I mention the eggs because both the eggs and the soda were dropped by the cashier from about a foot off the conveyor. At this time I actually asked if he would be a little more careful, to which he just rolled his eyes in assonance. (the best part of the mask wearing is the focus you put on peoples eyes instead of the rest of their features, it makes it very easy to tell in the thank you you just received was genuine or really meant go pound sand)
As you can imagine the eye roll annoyed me ever more than throwing my groceries all over the place. I didnt spend 20 years in the Army to have some kid act like this. (I blame the parents)
I paid my bill and was about to leave when, I heard a snide "You shouldn't be drinking soda anyway" my reply "was your lucky I don't talk to the manager and make you go get replacements".
Now in steps the customer behind me and as not to cause a spectacle I departed said my peace to the manager and left.
long story short I needed new eggs (half were broken) and my 86 y/o father got a diet sprite shower Thanksgiving day.
I chalk it up bad day shopping everyone has one.
before I go on I have mentioned to the Manager on duty several time about staffing. Now i am this first to admit I do not manage a Shaw's nor any other grocery chain, I have walked into other stores and don't see what I see at store 3510. in fact when I had to replace the eggs for my mother I walked into a Market Basket and saw eight standard lanes open along with two express lanes with one person ringing and one bagging at each lane. Not five standard lanes and five self checkout lanes with one or two people (usually the one is either the manager or head cashier)
which brings me to todays complaint. Once again I was ringing up my $200.00 worth of foodstuff and sundries as normal at store 3510 there were a half a dozen cashiers a one or two people running back and forth "Bagging" Nestor my cashier whom I am 99% sure was the same kid from the week before Says, "what are you too good to bag your groceries"
well if you have ever seen a dog chase its own tail that's what my head was doing, Now normally I help... albeit it is a pet peeve of mine, but when Nestor said that I almost lost it. I mean the women in front of me got her groceries bagged why can't mine? Where is the self bagging discount of my bill? And most importantly why is a 20 something y/o cashier speaking to me like this? I mean technically these items aren't even mine yet as I haven't paid for them.
I had half a mind to just walk out, and let Nestor and the Manager on Duty take care of putting everything back. the only reason didn't is
A. I would 50 plus hours a week and didn't know when I could get back to the store.
B. My daughters were expecting Homemade Mac and Cheese
C. Chances are Nestor wouldn't have put the groceries back, they would have used one on the people bagging which would have interrupted other customers.
Plus I wasn't sure what protocols would needed to be followed with COVID, I mean please tell me that if I did just leave you can't just put the food back.
on a foot note I do have some retail experience and actually run a service department for a high tech company so I know how people can be, but if one of my employees ever spoke to a customer that way they would get one written warning, the second time they would be gone. I say this know how hard it is to find people to work these days.
I do apologize for the long windedness of this rant, but this was the last straw for me with store 3510. If Nestor was even slightly polite or professional you wouldn't be receiving this email .
I do expect I reply on these regard within 48 hours