Shoprite Checkers
Reviews and Complaints

Good day

The customer service at usave in newton mall next to home affairs in johannesburg cbd is so unprofessional, the lady that works from the money market was rude to me and she did not have a name tag on.. She tell me I must swipe the atm card they I swipe it at the atm machine and told her is not the same and she just laughed and continue taking to her friend next to her...
So disappointed in the service I got...

Regards
Norah

I submitted the below complaint, on the 13/10/2017, no one has bothered to comeback to me.

If this is the type of care and empathy your company has towards young children then it is pathetic, my son is only 1 years 8 months and the incident was avoidable. No has apologized or called me or sent me any sort of communication.

Original Complaint Below:

Title Mr
First Name Valentino
Surname Brandt
Contact Email [protected]@gmail.com
Contact Number [protected]
Province Western Cape
Department Human Resources
Enquiry Good Day,
Yesterday my wife and my 1 year 8 month old son, was in your Usave Store in Halt Road, One of your staff member without warning took a plastic chair from the top shelf which fell on my sons head. My son was extremely dis-strawed and cried. My wife went to the Day Hospital as it was closest, because the Manager said they could not help to take my son to a private doctor. If your staff member advised my wife that he was removing stock from the shelves the chair would have not fallen on my son. They were not helpful in the branch and it's a disgrace.

Disclaimer
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I was at Shoprite in Germiston and I bought maize meal 10 kg and few item and when I got out with a trolley to go other other stores I was told I cant do that because u not allowed to take trolley at Shoprite and go do shopping to others store I can only take it to the parking lot and I have to be accompanied by one of the trolley guys and for them to accompany me I need to pay them R20. THIS IS UNETHICAL. AND A DAY LIGHT ROBBERY BY THE COMPANY AS BIG AS SHOPRITE

Good day I was in U save now and I'm very disgusted with the cashier and the security. There is only one till open and a lot of people standing in the queue. One lady don't wanna stand in the row and she gave her groceries as well as her money for the other women who stood at the cashier at that time. I've told her that she can't do it because we all are standing in the queue and wait our turn. She said she can do it because it's her sister. The security and the manager and the cashier heard the argument, but when I came to the till they told me they didnt heard or saw it. Strange ne! Anneline du Plooy [protected]

Our organisation www.tvep.org.za is striving to address violence against women and children in the Vhembe community of Limpopo. We have a grant from the EU to conduct 5-day dialogues to a total of 1, 200 people - 600 this year, 600 next year. To encourage them to attend these dialogues, we give each person a stipend of R200. Instead of giving cash, we decided to give them Shoprite vouchers. The first order of 200 vouchers took 5 days to reach us instead of the promised 3 days. At the last minute we had to divert the delivery to the campaign site, and they arrived literally one hour before the end of the dialogues, when they were due to be distributed. We had spent two days on the phone to Letitia, in a total panic trying to chase up the delivery. When we confirmed receipt with her, on the phone, we did not - in the stress of the moment - remember to FORMALLY ask for them to be activated, and she said nothing. As a result, the dialogue participants used R30 of their own money to travel to the nearest Shoprite in Louis Trichardt, did their shopping, only to have their vouchers declined. Consequently, a community meeting was held and the community informed. Your lack of care has trashed our efforts - God knows how we will overcome this; we have set wheels in motion to broadcast what happened repeatedly over MakhadoFM, and will be placing an announcement in the Mirror Newspaper. You could redeem yourselves with public apologies, and vouchers of R30 to compensate participants who travelled to Shoprite, but Letitia is washing her hands of this matter. The balance of the vouchers we need, valued at R200, 000, will be purchased from SPAR instead. What a huge disappointment this has been.
Fiona Nicholson [protected]/ [protected]

I was extremely inconvenienced on the 18th of September 2017 by a driver (who I later discovered was a Shoprite Checkers employee) in a white Yaris, who forced me off the road and ran through several stop streets, leaving my vehicle in an un-drivable condition. This driver then drove away and I would never have traced him if not for the help of a good Samaritan who chased after him and got his number plate. I reported the incident to Shoprite's E.Niekerk who treated me with an unapologetic mild neglect and referred me to third part insurance.
I have been drastically inconvenienced by this incident, as I am a consultant and have sites all over the Western Cape I need to attend to.
This is threatening my livelihood and have had to rely on the goodwill of others to get around.
My employer has been understanding up to a certain point, but is becoming increasingly irritated at my lack of productivity.
I do not know what actions, if any, have been taken against this employee as Shoprite has been treating this incident as though it never occurred.

I went to Ludlelo & Luthando str Roodekop shoprite on the 29/08/2017 to deposit money to send to someone, I sent the mi number but forgot the last digit of the pin. so I went back to report to the ladies working at the money market. so they said I must come back after 2 weeks they will send the pin to my number. I waited 2 weeks but no pin was sent and waited another week. I went banck to report this matter to the manager this time told to wait another week they will send the pin up until to date which is the 02/10/2017 I have not received that pin which means I can withdraw the money I put in the shoprite becasue they dont want to sent the pin

my name is sylvia matsane [protected] are my details

Today the 27 September 2017 at 14:20 I went to Shoprite (114 Maitland Street, Bloemfontein) to buy a slice of cake from their bakery section. I stood in queue for my turn to be assisted, upon my turn I requested a slice of cake, only to be told by a Kenalemang Laauw (a general worker who was in the bakery section) she could not help me because she doesn't know the code, . I asked if there was any other person to assist then she said no. Then she left me there and proceeded to assist another customer who found me in line to be assisted.

Another employee was passed by and I requested that lady to find the manager for me, maybe the manager will know the code since the people behind the counter don't, then Kenalamang Laauw became loud and confrontational and asked me why do I talk to other people about her. I explained to her that I wanted the manager because her response to my request was unacceptable, she told me I should have told her that I want to see the manager because she would have gladly called the manager for me and asked whether I thought she was scared.

Finally someone called the manager for me, a Jan Van der Westhuizen who is the sales manager at the store. I told him what happened and he told me that he understands where she's coming from because she doesn't work there and when they are short staffed they use any staff member available. He told me that the customers must understand their challenges as well but having said that he apologises on her behalf.

I told him I was not happy with how he is handling the situation because it is not my job to understand the nitty gritties of their staff allocation to different departments, that my expectation of a person standing behind the counter is that they know what must be done and I strongly felt that the lady should apologize to me. He told me he is apologizing on her behalf and will later deal with her in the office.

She was standing behind him with a grin on her face, and I asked why is it that she can speak to me in that manner publicly but be dealt with privately. Then he told that's how they handle things. I made him aware that I intend to further the matter and he encouraged me to go right ahead.

That's the service I got! How do you even expect junior staff to even entertain the idea of good customer service if their superiors don't? I'm so disappointed and I demand an apology from that lady. She should be disciplined, no customer deserves to be treated like that.

I went to buy Groceries as usually, when arrival at home i have a cup of tea, i have open some of my snaks from my lovely Shoprite i ate two portion and is then i realised that is Not tasty then i checked the expirirng date i found that the expiring date is 04 September 2017 and today is 22September 2017 and i couldnt return the snaks that was already in my stomach and i am experiencing cramps in my stomach and i want to vomit can you please help me on what to do as i am no longer trust Shoprite anymore if they sell expired product/food as is not healthy to my health

On the 21st of September we were shopping at the Shoprite in Murchinson mall in Ladysmith. One of my colleagues innocently entered the shop sith an empty powerade bottle that she had had for days in her bag. The security guard checked our bags as we were leaving and reported us to his supervisor who then took us to Thabile, one of the floor supervisors at Shoprite. She was very rude because she started raising her voice saying that we were wrong by entering the shop without getting a cancellation from the security guard. There is nothing whatsoever that acknowledges us as customers of such. She was very rude and told us she will call the police on us. We apologised and asked them to check the cameras and they told us that they did not have time for that because they are busy with stock taking which is not our problem. they were not willing to work with us as customers. The store manager, Mrs Sing said that we should pay for the powerade and we refused. we said that we have never been treated like this at any supermarket and that we would never enter their store again. Thabile the supervisor said we should actually go shop somewhere else. all of this was happening in front of the store manager who just did nothing while her employee was attacking us and being rude in front of other of their employees and the shoprite customers.

Manager on Duty Mr E Roos
Cashier Raymonde
I get to the till requesting cash as well as my goods she says to me.there's no cash I say so what should I do there are 2 tills open and I already waited 30 minutes in this line she says nothing and goes on scanning my goods when.I needs to pay I ask what to do about the cash she says and does nothing I ask another worker walking pass if she could assist she then suggests I go to the Kiosk draw the cash and and then pay for the good by now the costumers are so annoyed as they are all waiting so long . The cashier at the Kiosk then advises me that my bank is offline FNB . I now am so confused I'm not sure what to do I ask if there is a manager in store to assist with the situation one of the three ladies by the Kiosk then decides to go get a manager. The initial cashier that helped me Raymonde is now smoking me with the other costumers in the line shaking her head and laughing. The manager eventually comes and saved my transaction so I could go try another till it eventually works. Had it not been so late I would of left the good and left to Pick n Pay hyper where I'm sure I would of received a better service.
The Manager never apologised once for the inconvenience caused or as a matter of fact said one word to me.
I have never been so humiliating.
Be assured I will Wright to the papers and contact as much radio stations as I can to get this putrid Shiprite Service out .

I went to Marapyane Usave shop and cashier was rude to me. I was paying for item that I needed and wanted cash back. I told her that I need money and she kept quiet. I asked her again and she told me that when she is quite that means money is available. I have never heard any where in communication skills where they say being quite means what ever you are enquiring about is available. I suggest that you take your stuff for training because it shows that they are clueless on providing value for money service

Purchased 6 bars of Dettol soap from Shoprite Checkers at the Atrium Mall (Over-port City, Juniper Road, Durban).
After a shower, I realized the soap was not a Dettol bar soap, but a FAKE.
I know this, since I have been using this soap for years, it had NO Dettol fragrance to it. I still have these soaps in my possession.

This is a very serious offence for a famous name-brand store to possibly have FAKE or counterfeit products on their shelf. This questions your procurement procedures, quality control or its subsequent breach, not to mention the serious harm this product could do to people who use it.

I would appreciate, if your investigator contact me urgently. I am very disappointed with Shoprite Checkers!

Mr S.Sheik-Essop
Mobile: [protected]

On 15/9/17 went to shoprite Hartswater to purchase a ticked as advertised, to my suprise was told to pay the usual amount.Though I explained to the cashier nothing helped. I immediately called customer care to seek clarity.I was told I qualify and the lady asked to speak to the cashier upon the end of their conversation again the cashier told me i had to pay that amount cos ticket already discounted which was not true. I didnt write the call ref no. as she hang up before she could speak to me again.but I have her name and time I called. Was there a misunderstanding?

Good day,

Thank you for you feedback but this is not professional both of you is like you don’t know you jobs.
First check the e-mail that was sent Thabo to you, he was already blaming us before he can sent the product to be check.
Were is the report from you technician that show that we abuse the stove and how many product was sent back bec with the same technical problem as our stove do you have ?
We only bought this stove in May and the is one warranty, Yesterday I bought the new stove because of you guys not been professional, query is taking two week to be resolve or sameone to call you back.
And I know that you know that the is a problem with plates on this product ESSENTIALS HOTPLATE STOVE.
But I will make Sure that you guys I putting the Customer Service first. I ‘m logging a Hello Peter complain.

Shoprite Holdings / no returns, even though item is on warranty
Kh
Khaya Burwanaon Jul 5, 2017
in December I bought a stove at shoprite (Tembokwezi ) in Mandalay, from last week it was not working properly, everytime i plug it, power tripped, so i returned it because its still on Warranty. The Manager by the Name of Kenneth Mafa Refused, stating that It is working on the shoprite.

Shoprite service is bad.

Kind Regards

From: Tokoza2 SR 044438
Date: 31 August 2017 at 10:34
Subject: Fwd:
To: Bernard Kubheka, Carel Smit
Good morning

please see attached customer bought the ESSENTIALS HOTPLATE STOVE in MAY but it is in poor condition, i have declined the refund but she still insists that it is an unfare one.please advice.

regards
Thabo

Good day, I called the Gateway Checkers, Umhlanga, store on saturday and spoke to manager, Perry. I asked him about a list of goods that I needed the price for. First he said to me that he is not allowed to do that..I then asked him on whose instructions he said it was checkers rules...Is that correct? I then said to him that I would lodge a formal complaint..Perry then said that he would do that for me only on monday - (would call me promptly on monday at 10 am, I'm still waiting?) not on saturday as he is very busy.

This is not the first time this happened ...last time he promised to call and never did. We buy every month over a thousand rands worth of groceries for my pensioned mother, who likes to keep her brain active by being in control of how she budgets her money . Hence the reason for her wanting to know how much items cost? Surely this can be easily done on your dummy till to check for prices?

Service excellence is tantamount to customer satisfaction especially to the elderly people who have to rely on others to do the buying for them.

I invite your indulgence and look forward to hearing from you?

Kind regards

D.Bekker
[protected]

My Jeniffer mashabane, on 27/0/2017 I went to ShopRite dawn park to buy ottimo kettle, I was R149.95 on the shelf but when they scanned it, it scanned R179.95, I took a packer to the shelf, she took the price and showed it to the store manager by the name of Ntokozo Mbele, he kept on arguing with me that it was not their fault but customers fault that placed the price there, he kept me there for almost 30 minutes, until I told him to cancel the transaction and I went home without the kettle that I needed so bad., Please call me at [protected]

Hi, I am Itumeleng Freetz and bought an Essential stove last on [protected] at Eloff Street and the stove worked for a month. I returned this to Shoprite in Kagiso 0n 18/08/2017 and the lady by the name Rosemary rejected my claim and said the stove wasn't looking "OK" due to dark plates. This rosemary came shouting from their top floor and so unprofessional and uneducated, telling me the stove is not a claim. i want a refund or exchange.

Contact me on [protected]; E-mail [protected]@gmail.com

Todate 9 August and still no response from Checkers Forrest Hill. This happened on Thursday 27th July approx. 2:30 in the afternoon, we went to your Checkers branch at Forrest Hill. What Cheese promotion! Upon arriving in the half empty Checkers, we proceeded to the cheese where you have a special on buy one and get one small one 230g free. After not finding the smaller one, we had to go seek the Manager, who in turn told us it was a “rain check” and that we get a slip of paper and have to come back to collect the 230g another day. What type of special promotion is that, when the actual signs for cheese special does not specify t&c’s etc.
Odours The shop in the area by the meat and the dairy products had a very unpleasant, foul smelling odour which is off-putting when you want to purchase products.
Express till & tellers The express till had two ladies working, we were a queue of 5 people, whereupon the one lady just got up and closed her till, as tea time clearly and proceeded to walk off. There were only two till operating on the normal tills and it seemed staff were in training on the day. The shop was not at all busy, so no excuse for the long delay at the till waiting.
Some of the shelves were empty and staff loading stock onto shelves taking up space and areas not tidy in walking aisles.
Service Overall a bad experience at your Checkers branch and will definitely not go there again or refer your Checkers to anybody in the area. It suits us, as we live within the area, however will have to continue on to Kyalami Corner. There is not customer services at your Checkers branch and the Manager needs to treat customers with a little more manners.
Thank you and trust you can look into this matter and take it up with the relevant staff concerned. Some feedback would be nice.

I'm so angry at the moment, I bought mince meat and vors and other staff in limpopo bochum shoprite when I get home there's no mince meat and vors in my plastics, I guess the till packer mixed my grocery with the other lady who was in front of me, when I called the office, they checked with the cashier and after they told me that there is no vors and mince and they told me there's nothing they can do, so now I'm not going to cook because if them and they don't care...please tell what I should do