Singles50
Reviews and Complaints

My name is E.G. Askes, my username - Bert, password - Gerard61, email - [protected]@xsinet.co.za - I was not informed that I would be charged R995.00 (South African Rand) by 'Singles50' for "Free Registration" on Dec 22nd 2019 which I did not authorise, I want to cancel/delete/destroy any connection to this con scheme. I would like my credit card refunded with the R995.00.

Dear Singles50 Management team,

This is to notify you that on February 14th I´ve subscribed for a 24 weeks signature on Singles50, but the amount billed to my credit card was not the one I agreed with.
I agreed to be charged on AUD9.99 as an introductory offer for 24 weeks (not AUD 9.99 per week or months).
Instead my credit card was deducted for AUD 239.79.I would have never agreed with that fee.

I request cancellation of the this subscription and refund of remaining balance for 21weeks (one week that I was member and 14 days notice) .

Looking forward for a fast resolution.

$240 was taken out of my bank account. I was not offered the 3 monthly membership. It said $19 a month and I thought I would be paying monthly until I decided to end my membership. I see now that you only offer 3, 6 & 12 monthly membership l. I didn't get a choice. I wasn't expecting this amount of money to come out of my account and it has now left me short to do my basic shopping. I would like a refund of 9 months

First I downloaded the app for 40 Love this then changed to Singles50 when I logged in. I purchased what appeared to be 4 weeks for $19.99. I was then charged $79.96. I have emailed the site and they have stated a refund is not possible and to send a cancellation letter which I will do. I cannot locate an online cancellation form stated so I have sent a letter with the details required. We will see if this is the end of it or if they will charge again like they have with some of the other people complaining.

Every email address Singles 50 provide is not real!

I have emailed them all and continually get it sent back saying "address not found"

Whole site is a scam! Stay away...

It clearly states in terms and conditions that if you are not satisfied with the site you cancel the automatic direct debit. I quickly discovered that the site is a scam and when I attempt to
Access my settings to cancel the subscription it does not allow access. It also does not allow me to delete my profile. This is against data protection rules.

I took out a membership for a month which was R 49, however they debited my card with R 49.00 per week = R 196.00. This is completely unacceptable.
I would never have taken out a membership if that was the price. I have since asked them to cancel my membership. They have cancelled it but it will only come into affect from March-20.
They then say that the profile can not be deleted.
I will never go onto a date site again after my bad experience.

Option for Premium Membership for x1 Month only.
The company has now debited my account for an automatic renewal.
There is no options on the website or app for easy cancellation.
This is not acceptable. Upon reading other complaints and comments there does not seem to be a fix.
Seems like this company is only out to obtain your card details in order to activate automatic payment collections.

Would like to know if you can send me the money back that was taken out of my account, knowing that I had cancelled my subscription in August last year, the amount of 299.00 which was taken out on the 28/1/20 my email is [protected]@hotmail.com, I would appreciate it if you could send me notice on when it is convenient to let me know when it goes back into my account thank you

Hi Team,

I have checked that someone has misused my account and did the subscription on singles 50 site.

I was not aware that the amount of 239.46$ has been deducted from my account because of this. Please note that I have not done any subscription to below site . Someone hacked my account and bank details .I have sent multiple mails to singles 50 customer service to urgently cancel my subscription and provide me th refund but it's been 3 days and no one from their team has responded. This is getting highly frustrating now. Please cancel the membership ASAP and provide me the refund back.

Thanks
Harsh
[protected]

In November 2019 I've paid €20 for a month ONLY subscription on Singles50 website and in December €49.99 were deducted out of my bank account without my authorization or request for another month renewal. This is illegal! I'm trying to cancel my Singles50 account too and it is not working either. I want a refund for €49.99 and to have my account deleted. This is a scam!

Today I notice a payment of £131.70 taken from my bank account on the 22nd November just gone. Can you please tell me what this relates to as to the best of my knowledge I HAVE NOT submitted a profile for membership to Singles50. I am therefore going to refer this to the fraud team at my bank if I do not get an explanation from yourselves.
Thank you
Julie Harrowven

I had subscribed to the Singles50 and commenced on 1/5/19 for 6 months and end on 30/9/19. I have written to the customer service 2 Sep 19 (as advised by the company that i can send email as 1 of the 3 methods) to terminate my membership with immediate effect from 2 sep. And I had paid the first 6 months membership.

I had sent you a pix jpg file as i was advised that i cd cancel my membership via this method as shown (refer email by singles50 customer service dtd 22/5/19 see below) :

On Wednesday, May 22, 2019, 21:37, Singles 50 wrote:

Hello,

Thanks for your message.

We're sorry that you don't want to continue your membership but a withdrawal from your contract and a related refund are not possible. Our Terms and Conditions do not offer a refund for any unwanted or unused Premium membership.

However, we appreciate that you want to cancel your subscription and you can do this by sending an email attachment, fax or posted letter.

However you choose to cancel, please make sure you CLEARLY MENTION YOUR EMAIL ADDRESS AND NAME so we can locate your account.

By email:
Send your signed and scanned cancellation letter as a pdf, jpg or gif back to this email address.

By fax:
Send your signed cancellation to: [protected]

By post:
Send your signed cancellation letter to: be2 S.à.r.l, 13 rue du Commerce, L-1351 Luxembourg

IMPORTANT You must complete your cancellation at least 14 days before the renewal date of your subscription otherwise it will be renewed for a further period. (The date of your renewal is available under "Settings", "Your membership").

Sincerely,

Singles50 Customer Service
____________________
Email: customerservice@singles50.sg
Site: www.singles50.sg
——————-

However I did not receive any acknowledgement of my termination of my account.

From then on, I had written several times to the customer service and received a standard reply which did not reply to my clarifications on why the company insisted to charge me a further 6 months membership fees, but repeatedly insisted that i pay !

Also recently I received a notice from their debt collector to pay my "overdue account " for a total of €288.06 including debt collectors charges etc!

Is this a scam to extort money?
By the way, I have reported to the Singapore Police on this case!

Please see:
On Wednesday, September 4, 2019, 13:44, Michelle wrote:

I do not understand why i need to pay for the next 6 months when i am telling i wished to terminate and knowing that my membership was from 1/5/19-30/9/19?

What are the reasons? I am not even using the service from the start of this membership.

Please help and verify the termination of my membership with immediate effect!

09/04/2019 08:00 - Michelle wrote:
In addition, un your terms and conditions, it is stated that 14 days notice is required before the end of the respective membership term"... as shown in para 7. Below. Therefore as of yesterday on 3 Sep 2019, i am way beyond 14 days of the expiry of my 6 mths membership. Therefore, hiw is it that I cannot terminate my membership with you?"

7. Cancellation
The subscription can be cancelled at any time. A minimum of 14 days notice is required before the end of the respective membership term. The cancellation becomes effective at the end of the current subscription period, providing the notice period has been observed."
———————
The standard replies from the customer service is as shown:

"Hello,

Thanks for your message.

Once again we would like to point out that you have entered into a legally binding purchase agreement with the corresponding payment obligations.

We have not received proof of an on time cancellation notice from you. If you did not want your subscription renewed you needed to send us your cancellation request in advance of the agreed renewal date. This information was given at the time of purchase and also stated in our Terms and Conditions, which you accepted upon completing your payment. Not having used the service does not mean that your Premium subscription is automatically canceled.

If your membership fee has been reversed, you need to pay the outstanding amount.

The amount of the membership fee corresponds to the prices valid at the time of conclusion of the contract. We also point out that all prices, both for initial purchase and renewal, discounts, promotional prices, etc. are clearly identified when concluding the contract.

From the data available to us, it is beyond doubt that the contract was concluded by you. All relevant information would also be provided as evidence in the course of any debt collection procedure.

We ask you, once again, to comply with the payment request otherwise further steps will be initiated automatically and could be associated with significantly higher costs for you.

Please remit your payment (amount communicated in the payment reminder) via PayPal (www.paypal.com) using the "Send Money" function.
Please make the payment to the following e-mail address (which is our PayPal account):

paypal@be2.com
Reference: >>Case reference from payment reminder>Please check the amount in the payment reminder>Case reference from payment reminder>Please check the amount in the payment reminder

DONT subscribe. It's a NIGHTMARE!

Initially the website looks $9.99 for the whole 6 months. When you come to pay, it will show $9.99 per week or a single payment of $239.76

I still paid thinking to try a week of 9.99 subscription but when I check my bank statement it was deducted by $239.76

Complete scam! Emailed their customer service but no response at all.

Don't even attempt to make an account.

I signed up for what I thought was a 6 mth membership - paying monthly and the WHOLE 6 month payment was taken from my visa card. Not clear at all what you are doing when you sign up. And no contact details available so it's hard to make a complaint. Not at all happy with the company. Would like to see them removed so that others don't have the same issue.

I have a had TWO supposedly legitimate Singles50 members get in contact with me that are using scamming techniques. Their technique is similar. They claim to be a local in South Africa but suddenly their cell numbers change to an 044 number (Europe). They create the illusion of interest, even getting supposed family members to write to telling how I have made meaning to their father's life.
The scam artists/grifters pepper their conversations with endearments and loving interactions. Within a week they have asked for banking details claiming they need to export tax money out of a country as they are setting up business here in SA, or they have just reeived a large cash sum from a business they recently sold and require legitimate bank accounts.
I have written to Singles 50 cutomer service regarding this matter. They have remained silent.
I would suggest this site as untrustworthy and not to waste your time or money on it

hi

I subscribed to this website on the 10th of October 2019, only took a one month subscription as I needed to see if it is a good site or not. This was an amount for just over R200, 00When I tried to click on the cancel subscription button which is provided on my profile, it did not work. on Wednesday 13 November the company deducted R995, 00 out of my credit card account without my permission. Now they reply to my complaints by saying I had to post or email them a written cancellation. I want to know how they get permission to deduct a four month subscription amount when I initially only signed up for one month? please do something about these scammers, they are scamming many innocent people. Another reputable site I was on before this, cancelled my subscription when I clicked on the site- I would like a refund to the amount of R995, 00

Regards
Retha Basham
retha.[protected]@gmail.com

I have sent Via Fax (Who uses Fax anymore !). Went to the Post Office to Fax off Cancellation. Nothing happened I have been charged again AUD$300 plus over seas transaction charge. I have tried numerous avenues to contact this company without any success. I have now gone to my Credit Card provider to report Fraudulent Transaction. Hoping this will put a stop to it all. Very Bad Company and Product.

Warning warning warning warning warning warning warning warning
Signed up for 6 month at 9.90, they deducted $239 straight up.
Unfortunately I looked at reviews after signing an saw the same complaints as what I experienced.
No way of contacting them, some people in society are the lowest of low.
Nothing but scammers, can't even bother to get into the details.
Stay clear don't do it

Their company does not take into account the e-mails of cancelling the contract relations and the company is bullying me with unrequested services, although they acknowledged at the time the receiving of the mail through which I renounced to their services.
Plus the fact that they are charging without authorisation my card, without taking into account the cancelling already sent