Telkom SA SOC
Reviews and Complaints

Telkom has subcontracted the installation of fibre cables in our area. The company seems to have messed up my phone line with the result that I can not make any calls from that line, and even more sensitive is the fact that my alarm system is currently not connected to the security company! I logged the problem and received a reference number 191CWK220317. Nothing thereafter. When phoning their customer care number I was told it was some crime reporting number. When following up by e-mail I simply received an automated response containing the words of my e-mail. I logged the problem on the Hellopeter.com website as well and noticed that complaints about this company are simply streaming in...

We have 4xcontract with Telkom for P9 with free Tablets.
Its been more then a month and we still waiting for the 4xtablets thats supposed to be part of the contracts.
The Telkom shop in Vangate mall is not giving us any answers with regards to when we can have the tablets and when asked if we can rather then cancell the agreement as they not honoring the agreement they want to bill us a cancellation fee.
Please tell us when we can have our tablets as per original agreement on the contract or what steps we can take to cancell without being responsible for any payments because Telkom is not taking responsibility for not honoring the agreement.

I had an ADSL Line installed. Unfortunately, the modem's not working and I submitted a request to cancel the ADSL line - I gave the one month's mandatory notice - this was submitted on 16th FEBRUARY 2017 .

This Cancellation request hasn't been sorted yet; I have followed up with Telkom on 3 separate occasions and to-date NO consultant has phoned to confirm my cancellation-request.

Telkom was quick is installing their service but to cancel the service is a nightmare - Account NO [protected]

I have requested for my line to be sent to the wholesale pool for migration.

This was roughly three weeks ago. When I call all I get told is that I will receive notification once done. No progress update, nothing.

To make matters worse, I can only cancel the data package once the line is in the pool, or so ive been told, as a result I have to pay for two providers.

This is utterly unacceptable.

Can someone please contact me urgently regarding this matter.

My customer number: [protected]

Over five weeks ago I registered for FTTH through Web Africa. I cringed as soon as I realized that the only available option was through Openserve through Telkom, which is way more expensive than any other provider and, of course also means one would have to deal with Telkom. However, I figured I would only have to deal with Telkom through the ‘4-6 week’ installation period, and then Web Africa would be in charge.

Web Africa dealt with my application instantly, and laid out a structured procedure to help me know where in the installation process my fibre line was. At this point Telkom entered the fray…

Firstly, they sent out not one but two different operators to examine the installation process and the third was booked in before I got hold of them and pointed out that clearly they were having some communication problems. What emerged from this process though is that apparently I require a box to be added before the fibre can be rolled out and connected. This was where the process was at FIVE WEEKS ago, and it hasn’t moved forward one iota.

Every time I call through for promised feedback I speak to someone who claims that they need to make a call and then get back to me. They never do. First it was Paul Collins, then Tammy Robertson, and then Paul Collins again. Each time I was promised that they would get back to me within 24 hours. Each time they never got back to me at all. Getting hold of them on the line has proved nearly impossible. Not because it is always engaged. Rather it just rings and rings…

On Monday I got hold of Paul Collins yet again, and while I was on the line he got someone else named Darrel on the line, who also promised to get back to me the same day. It is now the Thursday night and nobody has called

The solution to the problem is as simple as Telkom calling in someone to install the box. I would like to someone from Telkom to get hold of me immediately to explain how they find this behavior from their employees acceptable, and what will be done to expedite the process of getting my fibre line installed.

On October 2016 one of the Telkom Telesales reps called ME. Promising to give me a 4MB line with a very nice "New"router. With this promise I asked him two things. If you cannot deliver on the speed, may I go back to 2MB line without any hassle and I was on month to month without a contract, will this be the same? He's replay was defiantly you will get 4MB/s without hassle and its the same as you have now.
Anyway the service was only activated end November 2016 and I never received a router up to this day! Writing email on email even going to Menlyn Telkom Shop and twice to Centurion Shop they told me to go back to the Telesales person to sort it out?

I ran continues ADSL speed test and discovered that I only get at best 2.9MB.s. Have proof of that. The mean value is 2.5MB/s ! only after stop paying and a few emails with cancellation forms and ID attachment I finally got my 2MB line back in 2017-03-01 and I discovered that they put me on a 2 year contract? and the line was actually of for more than a week!
Now it seems like the account system is screwed up and is still charging for 4MB line so then I decided to cancel my ADSL and get an LTE line. Telkom can't even tell me what order is what? giving me different ref numbers. The telkom website is giving me 3x ref numbers that are completely different from 10210 numbers and they said they will call back, but as the previous times they DO NOT !
So my complaint is, every time I have to us my cellphone cause I must work and only have my personal phone and have to wait hours to talk to someone and in the end spending a lot of money an my cell.
The long months fixing the issue with me pushing it to every corner cause they just don't care about your problems.

And now again I must chase my order and the Telkom haven't got a glue what is going on. It seems like the one person is as incompetent as the next and just don't care cause they are the government and no one will tell them to do there work as we pay them to do it.

Good day

My name is Lebogang Manthata ID number [protected], i ordered a
tablet device online called Huwauei Media Pad on the 2nd of March 2017
and my account was debited with an amount or R279.00 on the 8th of
March 2017. I was promised that i will receive my device within 7
working days after my bank account is debited in advance as per your
terms and conditions.

So far this is the 10th working day after my account was debited but i
still have not received my goods. I phoned Telkom customer care
several times and they checked on their system and found that
the person who took down my details on the day i purchased the device
online i should contact her on [protected]@telkom.co.za and i was advised to send her an e-mail in order to find out
why i have not received my device.
I am desperately in need of that tablet as i am working and studying
part-time and i need to write my assignments flexibly rather than
carrying a heavy laptop around.

Please understand my frustrations and contact me with regards to the
progress you made.

Kind regards

Lebogang Manthata
[protected] or [protected]

I changed my service provider from Vodacom to Telkom some time ago, as I preferred the cheaper rates that Telkom provided.
Lately, I have been very disillusioned at Telkom for 2 reasons;

1) I was sent an sms asking me to rate the service I had received from Telkom & I would get R10 free airtime. I duly dialled the *120* ... * answered all the questions rating Telkom & their service from 1 (bad) - 5 (excellent). I rated all the questions 5. I was NOT awarded my R10 free airtime. I called the call center on 23rd Jan 2017 & lodged a complaint with ref [protected] & was told someone would call me within 72 working hours. A whole MONTH later, I received an sms stating my claim has been resolved, which it had not been. I again called the call center, only to be told Telkom had sent me an sms asking me to forward the first one relating to the free airtime ... I did NOT get that sms ... sorry they can't help me any further !

2) I buy airtime for R300, of which I exchange for 5g data @ R299 & I get R300 free airtime which expires in 7 days, the last expired on 22nd March 2017. This is the 2nd time this has happened whereby, I still have free airtime left but which I lose as it expired at MIDNIGHT of the 21st March 2017. The previous time, I lost more than R200 & now again I lost more than R100 free airtime ! I called the call center yesterday & spoke to "Moosa" who said he would send me a ref no (no sms with any ref no came through) & again someone would contact me in 72 working hours.

I feel Telkom is STEALING my free airtime as it clearly states " YOUR FREE AIRTIME WILL EXPIRE ON THE 22ND MARCH 2017 " Now, when I went to school, expiry on any given day is MIDNIGHT OF THAT DATE, 22nd March, NOT MIDNIGHT 21st March !

I demand my free airtime of more than R300 which Telkom has stolen from me & in future, I will NEVER answer any more Telkom surveys nor recommend my friends & family to switch to Telkom !

I am really pissed off with this misleading information & will resort to social media expressing my dissatisfaction with Telkom !

Yolanda Holloway
[protected]

I have been on personal contract with Telkom for over 2 years now and I have never been so unimpressed.

Initially I had made a complaint in January regarding an invoice error from December. I called the customer help line numerous times and I was promised a callback from a manager, which I'm assuming he / she is yet to call me regarding the matter... I doubt.

On the 15th of March a direct debit went off my account with no warning or without my consent/request for changing my direct debit dates.

I recently laid a complaint as this is a breach in the contractual agreement we have, against trading standards and they have left me out of pocket.

I have never missed a single payment, and yet I'm having problems with Telkom sorting out the error on my end and returning my money back.

I was told I would hear from the billing department within 72hours, and a manager would call me back. As expected from past experiences I did not receive a single call or an email in acknowledgement of my complaint. I called backed and was informed differently, it was now a matter of the billing department attending to my complaint within 72 hours. Needless to say it's been 8 days, no word from Telkom and no money in my accounts.

Surely this is an entrenchment on consumer rights.

Absolutely pathetic trading standards.

In November 2016 we ordered a line for use for ADSL for our residence from Megan from Telkom Over port. We waited until February to get the line installed. During this time I contacted the call centre numerous times, visited the Telkom branch, went on Hello Peter and Telkom still never called me as promised to explain what was going on. I even went to I casa with ref no. KZN5063/16. Telkom consumer smsed me on 3 March to say I would get feedback, I have heard nothing. The technician told us that Telkom only ordered a voice line which he would convert to ADSL same day. On Monday 20 March I called Telkom who told me the line was converted to ADSL. We had internet for two days from web. Today internet went off and two Telkom call centre agents told me our line is a voice line. I went to the branch very angry explaining my problem. The salesperson Vuyo interrupted me and kept trying to sell me a new ADSL line. When I asked her why I have to order something I ordered 5 months ago she ignored me and kept trying to sell me the ADSL. She was truly awful and disrespectful to an already highly angered customer. I saw Megan she said we made the mistake, not her. I became very angry and she and the other salesperson laughed at me.

I was ensured that I will get the ADSL line within 7 working days.

I want to know why Telkom took 3 months to install my line, never followed up with me, why I now have to order a product again that I ordered 5 months ago and why your salespeople are so rude and disrespectful and what they cannot admit a mistake or apologise.

I am disgusted with Telkom and I cannot understand why you think you can get away with this kind of service.

I want to also specifically report Vuyo and Megan for the atrocious behaviour displayed to me and my husband.

DL Swart
[protected]

Good day in December I took 2 contracts with your Cape Gate branch [protected]/[protected] both contracts was confirmed by the manager to be top ups, to my surprise end of jan received a bill R2657 could not understand according to me I must pay R800 per mont. Contacted your call centre 24/2 up to date no feedback. Visited the Cape Gate branch spoke to the Manager advicing me these contracts are open lines. Advice me how I must stop the open lines but will come back to me as I want my money refunded plus march payment sorted. The phone lines was cut due to no payments. So I am asking how is this treating clients fairly, also my credit buraeu is affected . I would like this matter urgently sorted and need to be contacted on [protected].

I live in Plettenbergbay to try and phone and speak to a person is impossible. I have to drive to Knysna to be able to speak to a human being. Have driven 5 times to Knysna. Applied on the 2nd of Feb for a line afyer my third visit to Knysna I received an SMS to which I had to respond to by saying yes that i would be at home all day on the 3rd of March when the line was suppose to be installed. Wasted the entire day waiting. Again had to drive to knysna to find out was going on only to be told there was a fire andy application was cancelled. Had to re apply obtain a new bank statement and a copy of my ID which was all previously submitted. The new application was submitted on the 8th March. Went to Knysna again today and was told it was blocked and they couldn't provide me with any further details. I truly beliebe this must be the most incompetent service provider in the country. Why list contact numbers that never gets answered. It must be great to have a monopoly and not have to care about service.
Please let me know what I should now do.
My details are
AD Pretorius
25 Silverstreams, Plettenbergbay

Good day I already lodged a complaint 2 moths ago ref no [protected] and phoned again last month and send an email via this system. No feedback so far. What is going on at Telkom. Must I cancell my lines or what? Telkom installed a new Huawei phone which was told its for free. You debited me with R350 plus VAT and is messing up my credit record. Please rectify. Charles

This is Mr M MAHARAJ.. I have taken out a contract with your online Telkom Sales on the 16 February 2017.. I received my deal only on the 7th March. My sim card has not been activated since then.. I have contacted Telkom Sales numerous times and it's the same story.. Will activate in 24 hours.. I have now been to Telkom Gateway store today the 21 March.. She has emailed the online team again..please assist . My sim number [protected]..

Company is Frame Leisure Trading our line for our Centurion store was cancelled last year. This was done with out anyone being notified of this and when we apply for a new line all orders just get cancelled without a proper explanation. Telkom services is just frustrating and we are looking at getting new service providers now who can actually give us better service compared to Telkom.

I have been calling Telkom since May 2016 requesting for them to change the spent limit on my contract to zero for cell number [protected]. Since then they have not done so and I spoke to Akiela Hendricks on the 13/03/2017 who apparently could not do so and had to log a call with their IT department. She advise she will call me within 3 days to inform me whether my request was actioned. Today is the 20/03/2017 and i have not received a feedback form her.

I called the call center again today on the 20/03/2017 requesting to speak to Akiela and have been waiting on the line fore more than 30 minutes . This is the worst customer services experience i have ever received and will never ever take another contract with Telkom nor will i recommend you to anyone.

In the beginning Oct 2016 there were sales executives who came to my workplace offering Telkom wifi, since I was always keen but never had the time I signed up for the wifi fibre package of 699pm. I was told the fitment would take about a month. on the forms I signed I also signed a debit order authorization giving Telkom authority to debit my account and also supplying them with my 3 months bank statements. I have been an existing customer with Telkom for about a year now as I also took an ipad with them which I am debited for monthly. to my surprise 6 weeks later I have not heard anything from them I still did not have the wifi. I then started calling and demanding that they send a tech to do fitments. techs came but told me they is an issue with cables and until that is resolved they cannot successfully activate my wifi. I kept on calling to follow up and to put pressure to have the problem resolved, eventually after threating and telling them to cancel they sent another tech for the 3rd time to assist, who was eventually able to successfully do the installation. this was done on the 25th of Nov, I got home, tried to use the internet and it was not working. i called him to understand why it was not working and he said he will come back the following day to activate it but never did, i did not have a landline yet so i manage to get one on the 29th so that i could call in for the activation myself. i then enquired with the consultant that i am worried i was going to be billed for the month of Nov yet i have hardly used the services, he said i would need to wait for the billing to be processed before i could dispute the billing. i kept using the wifi from then onwards until it was cut off during Feb, i then got a call from a lady informing me that my Telkom account has been handed over as it's overdue and we need to arrange payment arrangements. this came as a shock to me, i said i would need to speak to Telkom before discussing anything further with her. i called Telkom and was informed that i have not been making payment hence my account was handed over, how is this possible as i signed a debit order authorization, supplied my 3 months bank statements, i am an existing customer, i was never contacted either via email, phone or sms to be informed about this non payment but my account is handed over and my credit profile affected negatively. is this the way Telkom does business? no one can explain why they have no been debiting me to begin with.im very upset and disappointed with the way this was handled, i am a financial advisor and cannot have any bad references in my name, should my employer find out about this i will be dismissed from my position and will hold Telkom fully responsible for being so negligent. i called Telkom again and asked to be sent a statement via email so that i can make a cash payment, to my surprize i have been billed a fully month for the month of Nov which I'm in total disagreement with, i have also been billed a full month for Feb and for March. the wifi was deactivated mid Feb and never used the whole of March, i demand that i am sent a true reflection of what i used thoroughout so that i can make payment and get this behind me, Telkom needs to make sure that they remove my name from their bad records and on itc and send written confirmation of that. i am still waiting for feedback since i have submitted a dispute, this is urgent and needs to attended to urgently.

Telkom installed an internet line for me then added an extra internet line on my landlady's account. Each month we get a bill and try to cancel and each month they say they will cancel but don't so the amount just increases. Their latest excuse it that my ISP(Afrihost) needs to conver the line back to a landline before they can cancel. My ISP has no record of that Telkom number and have never converted such a number. They only have the number I am currently using which is not the same line. Between my landlady and myself, we have made over 50 calls since October 2016 trying to get this cancelled.Each time it's a diiferent person from a differect province. The last person we spoke to was a lady from EL called Bonza who said she would have this cancelled but nothing has happend to date. I have made a complaint on this forum and still nothing has happened. Telkom says I cannot request changes to be made because my landlady has to do it herself but at the same time they say I added the extra line to her account. How does one use someone else's name to add an account but are then not able to use the same name to remove the account. What sort of business ethics are those?This has caused problems between the two of us and I am now looking for a new place to live. Telkom needs to fix this now and refund her account. They should apologise for the utterly horrid service as well. Please see previous complaint ref:

ICASA Complaint Registered
We have received communication regarding a complaint addressed to ICASA for mediation. Your Complaint has been registered and allocated the following ICASA Complaint Reference No: WCP5194/16 .

I had the Telkom mix deal CT [protected], which expired on 02/02/2017.
I received a letter from them with NO tel no or a e-mail address to change the deal Since Jan 2017. Visited Telkom at Rustenburg mall but they could not cancel or change it because it was a CT contract?
I have tried to change my cell phone contact to Free Me but I could not because the CT contact must be cancelled first. NO-ONE could cancel it.
I phoned all Telkom no but no-one could help.

In Pretoria Telkom Nor Rustenburg Telkom could help me.
Eventually, I e-mailed in a cancellation letter.

Today Karabo, from Telkom phone me. I told him to KEEP my land line and telephone no on Telkom Anytime. Cancel the ADSL because to the slow internet speed - I want to change to LTE.

Told him to KEEP MY CELL NO, as I want to change to FREE ME upgrade.

He told me he will put me through the mobile dept to do that- then he cuts me off. I phone the mobile dept and they tell me he CANCELLED MY SIM
CARD... AND CELL NO!

I become a widow recently and my cell no is imported for my business...

I can't believe that my case was closed, i just phoned now again and the lady that assisted me tells me that the case was close without giving my money back ? No one has ever contacted me regarding my money and i have been calling and e- mailing proof of payments no one seem to care about my money, this is stealing peoples money and i want my money asap, i will make sure Telkom loses its customers, will write about it on Social media, will tell friends, family and co- workers on how u guys steal our money, i want my money and u guys are never gonna rest untill u give my money