Tire Kingdom
Reviews and Complaints

agreed, they should tell you up front how it works and what it cost. I bought 4 tires and premium installation and I was approved for $100 rebate at there tracking website and I am still waiting. I don't like waiting for $100, maybe a $2 rebate I can wait 6 months for, not $100! We need to try harder to keep money in our own pockets and shop harder they sure don't make it easy.

Same thing happened to me. The seem to run this "rebate" every year with no intentions of paying it out. I bought four tires from them because of the rebate. Manager said I will get $100 fill this form out and mail it with the invoice. I did and got the "invalid sku" bs.

I meant "misrepresentaton" on my comment above.

complained to corporate and the district manger had store manager issue me credit back to my credit card. That was a clear representation of a promotion that influenced the sale if the algnment was not disclosed.

same thing bought two tires filled out rebate sent in got nothing what a scam

You could go to a real mechanic, shut up and use common sense. Who goes to Tire Kingdom for quality anyways?

I am not exactly sure why this is a complaint. Simply stating that a charge is a scam is not a valid complaint. It is probably important to note that the same charge you claim is a scam is present industry wide. This is not a new charge nor is it a scam. The shop fee is a charge automatically computed by the point of sale invoice system. In the office next to the front counter or somewhere very visible should have been a TK corporate policy statement explaining this charge. In summary it is a fee of 10% of the pretax service charge that recovers the expense of miscellaneous fluids and materials. It also covers the disposal and cleaning of those materials above and beyond the disposal fee of oil. Rags must be contained in a special bin. Disposable oil quarts cannot be simply thrown away like you might do at your house (which is also not the correct disposal technique). They must be stored in a leak proof container and we are charged to dispose of them. This is the same container for oil filters. This is only some of the expenses. There is cleaning of the vehicle, floor mats, steering wheel covers, seat covers, hand soap, etc. The list is much longer. Very much longer!

As you can see it would be near impossible to bill you separately for each item. That would be time consuming and would probably result in an even higher charge to compensate for the complicated billing procedure.

No doubt it may be a little higher than some other corporate shops or dealers but most likely right around the same. Individual shop owners may or may not charge for this. I have seen this go both ways. Eventually even individual shop owners realize they must recover this expense somehow.

As for not paying for the alignment I am not sure why that is a problem. Tire Kingdom offers Alignment checks for free. 70-80% of all vehicles that have not been aligned in the last 6 months will require an alignment. That percentage maybe even higher. That is a stat based on personal experience as a mechanic for the last 20 years. However, if you asked to have an alignment performed the difference between checking the alignment and actually making an adjustment is minor. Often times it takes only a few extra minutes to adjust the alignment. Basically you are getting all the work for free as a courtesy and then you are complaining about it. If you asked for an alignment then you should have been charged for it and you would have received all of the warranty that comes with it. A one time alignment at TK usually costs about 79.99 depending of course on your market area. That alignment comes with a 6 month warranty. You could have your vehicle aligned again in 6 months before the warranty ran out and you would be properly maintaining you tires. Without that warranty it is entirely possible that any wear patterns that your tires experience will not be covered. Obviously you did not maintain them by having the alignment done every six months. You are now just hoping that your alignment did not go out of adjustment. TK keeps records. And in six months you can say all you want about the last time you were in and how your alignment was fine but that salesman or manager is probably not going to remember your specific situation as they deal with many, many customers every day. They will simply look in the computer and see that an alignment was offered but you declined. That is evidence of not properly taking care of you tires. That will probably void the mileage warranty.

This is tricky. What exactly was wrong with your car? $500 is not a good description. There is also the distinct possibility that something failed on your car with no warning which was unrelated to the original check engine light diagnosis. Let me try to put this in perspective. Regardless of what is wrong with your knee, you are still going to have to pay the x-ray and or mri fee. A much higher fee but still a fee. I have a computer to scan ALMOST all vehicles and that cost me $8000. So I can not justify spending time hooking my equipment up to your car for no cost. That is why you pay the $95 fee. I do not know why they did not tell you what the code was at the time of the original check out. Usually the practice would be to tell you what the code was and then the possible problems it would cause and the cost to fix them. Sometimes your vehicle does not present the problems to the technician and it would be impractical to drive your vehicle for a week to get it to act up.
It is unfortunate that your car broke down a day later but it is not uncommon. Your fuel pump is an electric motor and can and will fail with no warning. Not even a check engine light most of the time. I have had the fuel pump fail in the shop with customers coming in to get tires. Totally unrelated. It might not happen all the time but it still happens. There are many examples.
If it was related to the original check engine light diagnosis then I am willing to bet that the Tire Kingdom would be willing to give you the deal by subtracting the $95 fee from the repair. That is pretty common practice at large corporations.

Just reviewing complaints about Tire Kingdom, fingers are tired from sorting through so many, but this response is pretty horrible coming from a Tire Kingdom rep.

This is an unfortunate situation. Most technicians at any auto repair facility check for damage to the ignition system(spark plugs, wires, cap, rotor) first. I don't know why they would tell you that your fuel pump was the problem without diagnosing it. If they had done a fuel pressure check which is pretty easy to do they would have determined this. Of course, doing a fuel pressure check or injector diagnosis will incur a fee due to the time and tools it takes to accomplish. $95 is a typical initial diagnosis fee. Maybe they were just informing you of the possible problems with your vehicle. Injectors would indeed cause a problem similar to the one you described.

Did you get the work done? Your complaint said you were only quoted. If you had the work done and had the exact same problem then why did you not go right back and inform the repair staff immediately. There is the possibility that the injectors fixed the problem and the technician will usually always test drive before and after to verify the repair. It is also possible that during the repair a spark plug wire was misrouted when reinstalling and ended up next to the manifold. The symptoms can be identical. It may be sloppy work but it would not be dishonest or deceptive.

If indeed you did pay the original diagnosis fee and they found the injectors to be bad and then charged you $700 and it did not fix the problem and you later found that it was just a spark plug wire you could always ask for the results of any test they performed and the old parts so that you could take it to someone else for verification. Otherwise there would be no way to tell for sure. If it was found that the old injectors were ok then a refund would be in order. In this situation Tire Kingdom should reinstall the old injectors and refund you the money for the repair.

I also think that it is odd that your uncertified husband was able to fix the car in 5 minutes AFTER the $700 repair but not before. Is he in the habit of waiting until spending hefty sums of money before he understands complicated automotive systems? With this kind of immediate knowledge I would recommend your husband for your automotive repairs.

I tried repeatedly to pay my tire kingdom bill online and was not allowed on. I paid the first day I was admitted and was given a late fee for not paying on time. This was unexpected since my due date had not been reached. Surprisingly, a review of my bills showed that myPAYMENT DUE DATE HAD BEEN CHANGED EVERY MONTH! They have been making the date earlier and earlier every month, so that finally, by paying on the due date I had believed to be set, I was late. Outrageous!

Friday I arrived at tire kingdom 6500 sw.117 ave. I took off my sunglasses and put them back in their case. Went ahead and had 4 new tires installed. When they finish the job was already getting dark therefore I didn't need my glasses. Saturday I didn't leave my house. Today sunday when I got in my car the sunglasses were missing but the case was there. Apparently someone took the glasses but left the case behind. What are the chances that someone would break in the car go thru the compartments take the glasses and leave the case behind? By the way there was no sign of a break in. The glasses were armani $150.

Telephone agreement to supply and fit new specified make and model of tire. Tire Kingdom claimed 4 tires in stock. Order taken and car entered workshop and on jacks with wheels off. One hour later, check of progress reveals 'manager' has gone somewhere to retrieve two tires to complete job. Had invested time earlier locating specific tire and was therefore ultimately held 'captive' for 3 1/2 hours, costing me an afternoon's work. Fitting of adhesive weights technique unprofessional. Broken clip on wheel-center trim. Expensive to replace. Broken component thrown into trunk. Spare wheel replaced in trunk but incorrect lock-down nut used. No offer of refund or compensation for screw-up. Falken tires have allied themselves with losers for retail outlet, I believe.

I recently bought a rim and tire package on November 2, 2009 from Tire Kingdom in Columbia, SC. I had to put down about $400 dollars on them and have a year to pay them off before they start charging interest. In March 2010 a pothole on hwy 378 popped the tire and cracked the rim.

The tire is unfixable and when I asked who is responsible for paying for it, the answer is me since the manufactureer wont and tire kingdom refuses to. We have filed a formal complaints and talked to corporate and the shop itself without any results. I advise anyone wanting to buy from tire kingdom to reconsider as they do not have good waranty or rules/guidelines on defective products.

So now i have to file a report with the city and highway patrol to see if they are willig to pay for the totaled rim, which is highly doubtful.

got suckered in to buying 4 tires in July of 2008. did it because of a $500 gas card.

Long, disgusting story short-I've sent in my receipts every month since August of 2008, and exclusively bought Shell gas, despite it being more expensive and hard to find, and still haven't received a single $25 card.

numerous complaints, numerous excuses, and many lies later, I have given up.

buyer beware...free gas cards are a scam...you will lose. I did.

I HAVE SENT GAS RECEIPTS FOR 8 MONTHS ALONG WITH MY $5.00 FEE AT FIRST AND ALL THE SELF ADDRESSED ENVELOPES EACH MONTH AND HAVE NOT RECEIVED MY GAS CARDS. I AM GOING TO TAKE MY COMPLAINT TO ARE CHANNEL 2 TV STATION WHICH CHECKS COMPANYS THAT ARE FRAUD AND AIRES IT ON THE NEWS ON TV

I visited the Tire Kingdom in Merritt Island FL to take advantage of the buy 2 get 2 promotion they were having. As i'm sitting in the waiting room 2 guys come in being loud, obnoxious, and drunk. They made inappropriate comments towards me and made me fill very uncomfortable. The manager on duty Paul sat back and did absolutely nothing about it and he even stated my credit card looked like a hotel key what a ***. I also know that he excepted beer from these guys as there was beer at the front counter. These guys were drinking on the property as well and no one made them leave. I hope that Tire Kingdom has someone that checks these sites and will see this and do something about it. What an awful way to do business I will never visit that Tire Kingdom again as long as Paul is there.

I took my car in for oil change and tire balance and rotation, I purchased my tires there two years ago. The manager called me and said my front two tires needed to be replaced that I had damaged them by running over or hitting something, and my struts were going bad so that may also cause the problem Since I did not purchase road hazard I would have pay full price for two new tires.
On top of that they sent me a quote for over two thousand dollars worth of work that needed to be done (my car runs fine absolutely no problems) and my boyfriend and boss reviewed and said was ridiculous at what they listed and what the charges would be and what is ironic about this is the last time I took it in for service they said I needed a new serpentine belt asap and the charge would be approx $300.00 I declined the service called other mechanic referred to me he quoted me a third of the price and when he looked at it said it was fine didnt need to be replaced...now on the newest quote Tire Kingdom doesnt even mention this belt that I never had changed that they said was so deteriorated previously

Anyways I did not have them change out my tires I picked up car took to another place to get second opinion, first only one tire needed to be placed but mostly they said there was no way I couldve done that damage and the tire was in fact defective..they were able to contact tire manufacturer and give me a new tire at a prorated price obviously much lower than Tire Kingdom wanted to charge me

I also have had problems with my brakes since they did them when I took car back with complaints brakes grinding they said it was my fault and only after I put my foot down did he repair without a charge

Also I would like to say the only reason I returned there after previous dishonest tactics is I get the free rotation and balance since I bought the tires there and I am on a tight budget Needless to say I will not return there

On Jan. 21, 2010 my husband brought my car to tire kingdom on Highway 27 to change the thermostat. Due to were it was located on the engine he was unable to get to it and we had to have a mechanic do it. He picked up the car later in the day and started to drive. H e got approx. 2 miles and the car started overheating and smoking. He pulled over to let it cool and then started to check all the fluids. To hes surprise TK never put coolant, water, or any kind of fluid back in the engine. No fluid means blown head gaskets. For a week and a half we tried to contact the manager(Mark Tracey) and he happened to be on vacation. 2 weeks later still no manager and no return call we decided to contact the corp. office. We placed more then a dozen phone calls to corp... we finally got a call back over a month later. Tk said they would help us fix the problem and to discuss what they needed to due and give them a call back the next day. The next day when we called they said we needed to buy a new engine and they would give us a discount putting it in. We explained the situation again and tried to explain we wouldnt need a new engine if they would have put fluid in it... so why are we resposible? Corp office told us they were investigating what happened and would get back to us. That was over two weeks ago. We have called numerous times and still no call and no engine. We had to go buy a new car so I could get to and from work. In all honesty TK is the worst car repair place and the best place to give you the complete runaround.

On Jan. 21, 2010 my husband brought my car to tire kingdom on Highway 27 to change the thermostat. Due to were it was located on the engine he was unable to get to it and we had to have a mechanic do it. He picked up the car later in the day and started to drive. H e got approx. 2 miles and the car started overheating and smoking. He pulled over to let it cool and then started to check all the fluids. To hes surprise TK never put coolant, water, or any kind of fluid back in the engine. No fluid means blown head gaskets. For a week and a half we tried to contact the manager(Mark Tracey) and he happened to be on vacation. 2 weeks later still no manager and no return call we decided to contact the corp. office. We placed more then a dozen phone calls to corp... we finally got a call back over a month later. Tk said they would help us fix the problem and to discuss what they needed to due and give them a call back the next day. The next day when we called they said we needed to buy a new engine and they would give us a discount putting it in. We explained the situation again and tried to explain we wouldnt need a new engine if they would have put fluid in it... so why are we resposible? Corp office told us they were investigating what happened and would get back to us. That was over two weeks ago. We have called numerous times and still no call and no engine. We had to go buy a new car so I could get to and from work. In all honesty TK is the worst car repair place and the best place to give you the complete runaround.

Hey bro, i don't like Tire Kingdom either but, e-bay and retail are two different places. Get real. Of course their prices were more than e-bay dude.

I doubt the tire is unsafe. Although there is a possibility of getting a tire 3 years old, it is rare. Even so it will be covered under the exact same warranty as a brand new tire since it is basically brand new. If there is obvious signs of dry rot then at that time bring it back to work out a deal getting it replaced.

Also getting an alignment done once in 20 months is not enough. Especially on a Ford Focus. Smaller cars tend to take a bit more abuse from the road. The suspension is not as stout as a bigger car hence there is less material to absorb the shock from the road. Once every 6 months would be better. A 3 or 5 year alignment policy would solve this problem if you intend to keep and maintain the vehicle. If not the policy is always transferable to another vehicle.

You also need to rotate the tires more frequently. Three times in 25k miles is not enough. You should rotate the tires every 5k miles. A good time to get them rotated is at every oil change which should be every 3-4k miles. It is free so just get it done!

If you follow the above advice you will have all the ammo you need to get full credit for your worn out tires. Also note that rarely will tires make it all the way to their mileage warranty. You will still get credit.

Tire Kingdom, like most manufacturers, has nothing to hide. If you had asked them at the time of purchase they could have showed you the date code which is recorded on all tires. It is called the DOT number and is visible on the tire. Sometimes it is placed on the inside. Not on purpose. There is no need to crawl under your vehicle. It is even on your receipt.

Tire Kingdom is the biggest independent tire dealer and it will probably be impossible to beat the price on tires anywhere. Your choice to do business elsewhere will only result in the exact same scenario just higher cost. You also will not get the support of hundreds of locations throughout the U.S. If I were as dissatisfied as you I would probably just go to a different location. Just expect the same treatment until you follow the above procedures.

Felt pressured while there. Trying to ”up-sell” everything, telling me the tires I purchased from them weren't good enough, that I should go for the more expensive brand. I explained to him that I was trading my car in soon for a new one, but that did not stop him from trying to sell me other services as well. Very high pressure sales environment. Will go back to Sams Club, no pressure there. You get you want, pay a fair price, and walk away feeling satisfied, and not feeling like you were taken advantage of.

I am not sure what tire you are referring to. If you are referring to the Michelin MO1 then it only comes in a 185/65/15. That tire size with the 65 ratio is cheaper than the limited selection of 185/60/15. The comparable tire would be the Michelin AMI. And that tire would be more expensive. If you do not have the MO1 on your vehicle but on your receipt then it is possible someone made a mistake and gave you more expensive tires. Yay for you!

If you do have the MO1 on your car but are supposed to have the 60 series tire then it is possible that the salesman was attempting to save you some money and give you the optional tire size. The difference is 5%. The 65 is the ratio/percentage of sidewall height computed by 65% of 185. You can do the math. I would opt to have that tire put on my car at an average of half the cost. In your case it is only about $10 cheaper per tire.

The alignment issue is probably not likely. It is more difficult to actually make an adjustment for free then it is to just take the car off of the alignment rack. It isn't impossible but the wear pattern of your old tires would be a tell tale sign of a misaligned vehicle. If you had purchased the alignment then the technician would have had to go through the trouble of aligning the vehicle twice. Technicians really don't get paid that much to align vehicles at Tire Kingdom so that is unlikely. And FYI, most vehicles that have not had an alignment done in the last 6 months require some adjustment. That is just the lay of the land. Literally. The metal is meant to flex somewhat. Nothing is made to last forever. Lucky for us car owners the manufacturer creates adjustments to constantly tweak the suspension to keep the tires wearing evenly.

I highly doubt anyone would make changes to ur alignment to sell you one. It simply is not worth the time or effort . You are obviously uneducated about automobiles and what it takes to prevent tire wear.

same here never did anything after many calls gave them one more chance and they screwed my son now I only use firestone ! they at honor their word they screw up they fix it and take responsibility!

Same thing happened to me and I got fed up and setup the website http://www.tirekingdomsucks.com. I want everyone to know what an awful company this is!

wow awesome figured i would find something like this.
today 12/22/09 i went in to tire kingdom to have a simple oil change while i was at work just a block down
they asked if i wanted a call when it was. i said no because i will just get it when i get off work.
they call me anyway just to tell me blah blah blah all this stuff is wrong.

im a 18 year old male and i think they could have been trying to take advantage of me
the bill came out to be 30.99 when the blond girl leaving got it for 19.99 when i asked her why she said he told her he would help her out.

keep in mind i have a 2001 Chevy silverado never wrecked or crashed always taken care of.

the extra services they tried to add are as follows:
--URGENT--
---------parts-------------Labor-----------Total
Hub Bearings 209.84$ x2 152$ 571.86$
Inner tire rods 52.69$ x2 171$ 276.38$
outer tire rods 50.29$ x2 171$ 271.58$
wheel alignment 59.99$ 59.99$

they said i should do these right then and there^ ^ ^ ^ ^
and these could wait a month or 2 V-V-V-V

------IMPORTANT------
ball joints upper 53.82$ x2 133$
ball joints lower 91.69$ x2 361$

all coming up to a total of 1790.98 (including Florida tax of .07)

place is a scam avoid them at all costs
xBrian.ironsx@gmail.com if you want to contact me :)

Very Bad experience. I have my car replaced with 4 new tires (Mich Harmony MO1, 185/65R15). Later I found that the Aspect Ratio is not 65 instead of 60 on the tires. Very unprofessional.

Plus they offered free alignment checkup and then told me my wheels were out alignment and needed to adjusted. I suspected they did something to the alignment and refused to do the adjustment. Later proved that because the gas mileage dropped sharply so that I took my car to the dealer to do alignment. After the alignment the gas mileage recovered. So the free alignment checkup was a trap.

Below is copy of a letter that I sent to the CEO of Tire Kingdom. Apparently he has made it very clear he has no concerns with keeping his customers.

Thank you for informing me that Mr. Wolford has seen my letter. At least now I know how your company feels about long standing customer. For Mr. Wolford to think that giving a customer $68.00 dollars off the price of a tire is deal then I am sure I won't be the only customer you lose.

I can't even explain how disappointed I am as a (former) customer of tire kingdom.

They are about to lose another customer in Apopka Fl due to valuing their policy of how to pay their technicians over my husbands and father of 3's life. His vehicle has been in their shop 4 times now in 10 days time (breaking dow 3 times AFTER getting it "fixed") and $963.00 later is still not fixed. The sad part is the actual mechanic that took a picture of the parts left disassembled under the hood after his second visit in, is not allowed to work on the car until he brings it in for a FIFTH time. His car stops mid driving and I worry that there wont be a fifth time if it stops mid turn of a big intersection here and an unaware drive plows into him killing him! They certainly have proven that they care not about the customer and we too are disappointed as we have been with them for almost 10 years! The technician that has been working on it has been recognized for doing sloppy work recently by all the other guys that work there, but getting him questioned, suspended or fired seems as bad as getting a government agent fired! The loopholes are disgusting!

it appears to me that tire kingdom has issues with honesty

I suspect this was a huge misunderstanding. I also have never known Michelin to offer a buy three get one free. As a matter of fact they will not even allow the distributor to offer that deal. Tire Kingdoms hands are tied on this issue. They do offer mail in rebates from time to time but I have no knowledge of a buy 3 get one free. However, Tire Kingdom offers buy 3 get one free on many other brands like Yokohama and Sumitomo quite often. Not only that, but if they had offered that special it will be on the receipt. Clearly marked 4 tires purchased with a separate line stating the discount of exactly the price of one tire and why it was discounted. Regardless of what he believes he was told he did sign both an invoice and receipt. That should end any argument about a discrepancy. It is a shame you would not want to be the customer of a place because of a misunderstanding. Especially after an offer of tire at cost and free installation. Tire Kingdom does not make very much on tires. No tire place makes very much on tires. Mark up on tires is often less than 12% just to remain competitive. Michelins are the worst at below 12%.

buy 3 get 1 free michelin hahahahahahaha

get a life michellin never offers a free tire... been in this business for 22 yrs

I bought my truck back in November 2008. They give you this free $500 gas redemptioncard. Sounded great at the time. it is 5 months later several phone calls and even the $5 certified check that had to be mailed in and NOTHNG we have not received a penny. I see lots of complaints for this and think something should be done. It is a complete scam either on the dealers part or this FREE GAS REDEMPTION company. How are impossible to get in touch with. Their e-mail address doesn't work and either does their phone #
freegasredemption.com [protected]
Please tell me if there is anything I could do at leastget my $5 back.
Christine Greco

I will also join suit. This was a the incentive for buying from Tire Kingdom.

Mindy Bustamante [protected]

cout me in if you are doing a law suit? I bit. I paid $635 for four tires thinking I was going to get $500 back over time. I sent in 5 month of gas tickets the last one was returned. now I and tokd to start all over again. not fair. Tire Kingtom stand up for what is right. gaston NC.

tim Kavanagh [protected]

Please include me on any action taken. I am also a victim. The fuel rebate was a total scam. David

I also am a victim of this scam. I would have never bought the tires there if it wasnt for the gas rebate offer. I would join the class action suit and the other victims. David [protected] or e-mail starboardyacht@bellsouth.net.
I submitted all enrollment and receipts and never got a dime back.

Hi all same here have same problem. Call Dianne Smith @ Tire Kingdom [protected] ext 2454
email dsmith@tirekingdom.com

latest I heard Attorney General of Florida was involved. Am currently awaiting a reply from Dianne. She told me in January 2009 to han g in there we will get some sort of reimbursement .

We should all together and file a law suit if we dont! contact me!

I went to Tire Kingdom because of the advertisement for the free gas. I have not received any gas cards and I have sent in all the receipts. This was a mutual agreement between Tire Kingdom and the gas rebate people, so Tire Kingdom has the liability to make right this advertisement! Either in a cash refund or $500.00 worth of products!

I to did n.ot get my free gas cards. I turn in all of my receipt tryed to call phone not working please respond .

The comment about the store in Miami might be true. I highly doubt it though. Why wouldn't people just do the alignment? Why risk your job over something so trivial. Alignments are not that hard to do which is why they are not that expensive compared to other services. Also, I don't understand most of the comment.

Usually struts are recommended to be replaced at over 50k miles. That is the manufacturer recommended replacement interval on most cars including yours. Tire Kingdom did not make that up. Also if the hydraulic fluid is leaking from the seal of the strut. Once you have replaced your struts with Tire Kingdom they should have a lifetime warranty. If you ever have a leak from the strut or an overly bouncy vehicle your strut will be replaced free of charge except labor which should be good for one year from purchase. Also know that your tires will now be under full warranty as long as you rotate and align them. They will adjust the tire according to the mileage used.

It seems your gripe is really the fact that your car pulls. This can be fixed. It is possible that the mechanic or technician is not capable of finding the problem of the pull. Pulls are not uncommon. It could be from the struts installed, tires, axle shafts, worn front end parts not found yet, etc. If you have a problem at the location simply take it to another location and advise them of your dissatisfaction. Sometimes another mechanic can find a problem. We are not all perfect or as qualified as each other. If you had come to my shop I would do all I could at no charge to find the root of your problem.

I hope you find a solution. Complaining about it with no solution is not a solution.

Find the cause and then report the facts. Not opinions.

I used to work for tire king dom in miami florida store 246, and its true they working on cars wheren they cant make money, i know from experience.that 3 year alignment bull***t is fake they do it once and if you come back most likely they will tell you to leave and come back later and never touch it.oh and they pay really crappy

Actually a one year alignment policy is a bad deal. A better deal is a 3 or 5 year policy that is transferable to another vehicle one time. The reason is you are going to have to get your car aligned about once every 6 months to make sure you don't wear your tires out prematurely.

The Chevy mechanic you talked to failed to inform you correctly. According to shop manuals your vehicle has shocks on the back. Shocks are normally recommended at 50K miles regardless and could be recommended sooner if you show irregular tire wear or leaking hydraulic cylinders. Also a bounce test is helpful. If you bounce on the rear of the vehicle and it does not settle in one bounce or less then you should replace the shocks.

I can not answer for the brakes on your car but a typical wear on front brakes would be at 50k miles. Your driving habits could make that sooner or later depending. The brake flush however should be done every year. Regardless of the condition of the fluid visually. If it is clean you want to keep it that way. If it is dirty it is way to late. Brake fluid is hygroscopic. This means it readily absorbs moisture. This will cause air bubbles to form when the heat builds up. It also cause corrosion of internal brake parts. Not to mention debris which is formed by the seals and rubber lines in the brake system. If you stay on top of this you will avoid costly caliper, wheel cylinder, master cylinder, and maybe even ABS system repairs in the not to distant future. No matter what anyone says you cannot seal a master cylinder well enough to prevent moisture from being absorbed by the brakes system fluid at some time. Once a year. It is only about $70 bucks. That is not expensive over the course of a year.

It is good that you got a second opinion just keep the above in mind. As for the brake lining, Tire Kingdom now uses a brake gauge at most stores. It comes in an easy to read red, yellow, and green indicator. It also records the mm of thickness on a pad. 4mm or less would be a reason to be concerned before further damage is cause to the rotors and possibly calipers.

As for the comment by Mfl5dfkg, Tire Kingdom does not encourage any salesman or associate to sell anything other that recommend or required services for your convenience. I do not know what happen at that location you speak of but I do find it highly unlikely to find a fault with something only a week old. If you had complained to another store or possible a district manager they would take you vehicle apart at no charge to find fault with the manager or mechanic who misinformed you. Discipline would likely be enforced and then other customers would not have to deal with similar situations. However, it is possible that the rear brakes did not get a proper cleaning after the wheel cylinders were replaced a week ago. That would lead the mechanic to believe that the new ones were leaking. It is also possible that the new parts were faulty. It has happened to every mechanic out there. Anybody tells you otherwise they are most likely lying or they haven't been working on cars very long.

Doesn't surprise me at all.
I found this page by Googling, looking to find other Tire Kingdom ripoff stories.
I had my two rear tires replaced yesterday. After putting the new tires back on the mechanic told me I needed to talk to their manager. The manager told me my rear brakes were shot and leaking and I needed them replaced, along with new brake cylinders. Said they were leaking brake fluid too.
I asked if I could see the problem, but he told me since the wheels were back on already, he couldn't take them off unless I signed the order to do all the work.
$400.00 worth of work they wanted to do.
What I suppose he didn't know was that I had had the front AND rear brakes replaced just the week before. And the mechanic who did the work showed me what he had done, as well as showed me the damaged parts he replaced. I've been going to that guy for years, and he's great.
I had expected Tire Kingdom to try to scam me in some way anyway. I just thought they'd give me a little more credit than to be so easily fooled.
The truth about Tire Kingdom and similar places is that they are encouraged to try to sell you stuff you don't need. Equally, they are encouraged to take advantage of the fact most people don't know enough about cars to refute their claims, and they are encouraged to take advantage of the basic trusting nature of people.
I think the BBB needs to come down hard on some of these places.