UPS
Reviews and Complaints

I ordered a power cord for my laptop from DiscountElectronics.com. An attempted delivery was made to my home address, and I changed the delivery address to my work address.
The package was delivered, but UPS did not change the address and the person who signed for the package returned it, since it was thought that it had been delivered incorrectly. UPS did not change the address, or give any indication that there was a change to the delivery address.
Now the package has disappeared, they do not know where it is or are not willing to investigate any further.
I'm without the package that I paid for and they are expecting me to try and track it down.
Pam at UPS was not very helpful, she can be contacted on [protected].

I own a small computer store in which I build, sell and repair computers. I orderd some LED lights
and an LED light headset from a company in Nevada. The assured me that they would ship the
items the same day and we calculated that using UPS ground, the shipment would arrive by
Friday May 9th even with delays. According to UPS tracking, the shipment was due to be
delivered on Friday May 9th and it was sent in two boxes, both to be deliverd on the same day.
Some of the parts were for a custom built gaming computer that a customer ordered for his
son's birthday on Sunday May 11th. It is a $2100.00 computer. I received the box from UPS
with the LED light headset but not the box with the important parts for the computer.
According to the tracking number, my box was delivered somewhere else and signed for
by someone named Mary. We don't have a Mary working here. I called UPS and they told
me that I had to contact the business that I originally ordered the parts from to initiate an
investigation. I did and they said they would contact UPS which they did because UPS called
later that day. You would think that they would make the driver go out and try to find my
shipment but I guess not. Here it is Saturday, the customer was nice about the computer
but canceled the order because it won't be finished by Sunday so I lost a $21oo.oo sale. Does
UPS care? I think not. I want to thank the idiots of UPS for my lost sale and a computer that
will sit in my store for who knows how long because gaming computers are a niche market.
I'm going to look into taking UPS to small claims court to try and recoup some of the lost
sale. The customer told me that if I get a court date that he can work around he will
appear with me. Pretty nice, huh? Even though he has to scramble to get his son something
else for Sunday.

I recently ordered a piece of jewelry which was sent to me via UPS. The package arrived on time. When I opened it, all the paperwork was in there, but there wasn't any jewelry. An inspection of the package revealed that the postage had been ripped off of the original package and taped onto the package I received. I called the shipper who confirmed my suspicions; the original package was sent in one of those stretchy plastic white envelopes and the package I received was in a document envelope. My package had been opened, the jewelry stolen, and the rest of the contents re-packaged. A claim was filed with UPS. I would like to say that this was a rare instance, but when the UPS guy came to pick up the package as part of their internal investigation he said that this was "typical UPS ###". I won't ship with UPS anymore.

I am sick of hanging around all morning, waiting for a delivery, and then the guy comes and doesn't knock loud, as i've repeatedly requested, and never ever ever frickin' waits for me to answer!

I don't hear 100% and I am also physically disabled. I have repeatedly posted notices asking these jerks to knock loud and wait a decent length of time for me to answer — they never do. How is it, I can hear everyone else knock on everyone else's door — include the neighbour's door, and I can hear strangers knocking on my door, looking for someone... But never the stinking ups guy?

And there is no contact person available at ups. I am going to have to go to my disability advocate, and see if I can take legal action against ups. I'm fed up.

Do not use ups if you are disabled! They are arrogant unprofessional #.

UPS is the worst carrier in America! The level of incompetence at every turn--from the deliverers to customer service--is so great that it is a miracle that UPS continues to function as a company! In the past year, only one of ten packages has arrived at my house on schedule! One overnight package was "lost" and arrived two weeks late! Its too bad that so many companies choose to ship via UPS. This company needs to fail! May its stock plummet!

A very expensive amplifier was damaged in transit by UPS and they just don't care. The package was insured for $3, 000 and was left in the rain uncovered. It does not matter if the item is insured, they have failed to make contact to arrange the required inspection and refuse to issue a claim number. It has been two weeks now and nothing has happen. They offer no local phone number to contact the people who investigate claims. I suppose this will end up in court, the insurance is worthless if they won't even acknoledge the claim. Do not ship anything of value by UPS because they just don't care about you or your merchandise.

Sent a package via UPS back to Sony using a sony box and prepaid label. UPS has no record of the package being scanned into their system and refuse responsibility. The package was picked up in a UPS pickup box at my place of business by the local UPS driver where pick-ups are done daily. UPS would not give me the time or day. their response was it was not scanned so they are not responsible. Beware! No sympathy, nothing. Of coarse Sony will not give me the time nor day either, stating its UPS's issue. When I call UPS to initiate a complaint they point me back to SONY since they are the ones that printed the label, and of coarse Sony says they have no involvement since they have not received the package, call UPS. I have been going through this back and forth game for nearly 2 months now. The package got lost somewhere between the driver and the UPS warehouse yet it's my issue because it was not scanned.

I ordered two living room chairs, which were scheduled for delivery to my residence via UPS. On 3/10/09, the initial attempt for delivery was made; however, no one was at the residence at the time. After the initial attempt, no further attempts were made, so I called the 800 UPS number to check the status of the order on 3/18/09. I was advised the order had been placed on hold for pickup at the local center. I vehemently denied making this request as the chairs are large and I have no means of adequately transporting the chairs; thus the need for delivery to the residence. The representative advised she would send a request to the local office because the order was scheduled for returned to shipper. As advised by the representative I spoke with on the 800 number, someone from the local office called me and advised there was some kind of mix-up with the address and the order had been inadvertently been placed on hold. The local representative offered to put it out for delivery to my residence for 3/19/09; however, I was not certain anyone would be available at the residence on that date, so I requested delivery for 3/23/09. The representative then advised she would put the order in for delivery on 3/20/09 and, if delivery was not possible on the 20th, another attempt would be made on 3/23/09. Indeed a second attempt was made on 3/20/09, but, again, no one was at the residence. To ensure the third attempt would not be missed, I personally stayed at the residence ALL morning. I made arrangements to have someone relieve me when the packages had not arrived by noon as I had already called in to my job and advised I would arrive later that afternoon. When I returned to the residence around 6 PM, I called the 800 number because the packages still had not been delivered. The representative apologized for the inconvenience and advised your service delivered until 7 or 7:30 PM. NO ATTEMPT WAS MADE – NO ONE EVER SHOWED UP ON 3/23/09! After arriving home on 3/24/09, there was a notice advising the third attempt had been made. I promptly called the 800 number, explained how the packages should have been delivered on 3/23/09 and how the website indicated “out for delivery” on 3/23/09, but was never attempted. The representative apologized profusely and offered to provide a future delivery due to the inconvenience I endured from 3/23/09. I was advised the delivery could be made for any date up to 10 business days from 3/24/09. I arranged to have the delivery made on 4/3/09. I checked the website and felt assured my request was scheduled because at 3:33 PM on 3/24/09, the website was updated to reflect “a delivery change request for this package will be processed/the package is being held for future delivery. UPS will attempt delivery on the date requested.” On 4/2/09, I called to confirm the delivery and learned the packages had been returned to the shipper on 3/26/09.

I have attempted to resolve this situation on the local level; however, I have been advised that the local manager will not approve the shipping refund because the order was placed on hold. As I indicated previously, I DID NOT request a hold. I specifically needed delivery to the residence due to the size and weight of the order. I would appreciate any assistance possible as I paid over $150.00 for shipping and, had the delivery attempt been made on 3/23/09, none of this would have been an issue. This is NOT my error and I refuse to endure the financial loss due to UPS negligence.

An overnight delivery was shipped via ups on april 9th as follows:
Tracking no: 1z 82y [protected] 2 tracking history at 8 pm on april 10, 2009
Brooklyn, ny, us 04/10/2009 5:30 a. m. out for delivery
04/10/2009 12:19 a. m. arrival scan edison, nj, us 04/09/2009
10:47 p. m.
Departure scan 04/09/2009 5:55 p. m. pickup scan
It was a very important package. I could have driven and send it in one by road.
This is the last time I will use ups. a very unreliable carrier.

I recent opened a new business and personal account and because of a delay in shipping me my checks by USPS a rush was issued to expedite delivery. Little did I know that meant UPS. My checks were delivered on Saturday to the wrong house and left on the front porch in the rain. Needless to say the rain did not ruin the checks; it was the dogs that got the packaged, shredded them all over the yard and into the field, then the rain did their damage. Once the man cleaned up his yard, he delivered the trashed packages to me. I promptly called UPS and was told to hold on to the packages for 5 business days. I would be contacted by the damage department. I said I would have to reorder checks which I would have to pay for AGAIN. He said to discuss that with damages when they called. Of course I was suppose to put a monetary value on my checks. On Monday I called the bank to reorder checks and I had to put a stop payment on checks that were not in the mess I was holding for the UPS damage people to contact me about. This increased MY EXPENSE because of UPS's mistake. I called back and was told to advise the damage people of this when they called. It is now Friday, five days later. With no call, I called back. After talking to several unhelpful people I was told, I, or my bank account, would not be reimbursed by UPS because of an agreement they entered into with the shipper. The shipper had to submit the claim. The shipper is the company that prints the checks; they have nothing to do with my bank charges. When I informed UPS they if I make a mistake in my business, I don't tell my clients to suck it up or figure out how to fix it themselves, Lindsey told me, "different companies do it differently". Yes, BAD COMPANIES SERVICE THEIR CLIENTS BADLY. After going up one more level of management, I was still told I would not be reimbursed; I asked for information on the shipper so I could contact them. UPS does not have that information. I would have to contact my bank, who would then have to contact the check printing company, and I will never get my money back. UPS is the MOST WORTHLESS, PATHETIC EXCUSE FOR A COMPANY I have ever seen. If you are receiving a shipment via UPS, stock up on aspirin and nerve pills now; you will need them if you have to deal with these ###S.

Don't use UPS if you want your package in a timely manner. This is the 2nd time I've been burned by this company and the last time. I'm an office manager and starting tomorrow we are switching to Federal Express. Yes they are slightly higher in price but at least they deliver on time.

3/31/09 - I'm left a ticket but no one knocked or rang the bell

4/1/09 - the info notice states that the package will be delivered from 2-5pm. Its now 6pm and nothing - NADA, just some representative giving the usual party line about how sorry they are.

USE FEDERAL EXPRESS. UPS's services have declined and continue to decline as the competition narrows.

UPS does not deliver to po boxes. Ups takes packages from shippers addressed to po boxes. FRAUD
UPS randomly checks for a name to match and sends the package to an address with the same name on the package. THEFT Anyone at the random address can keep the package (this has happened several times to myself and my daughter once she is aware of). I designate delivery from a shipper to my po box. This is where I want the package delivered unless a card is sent to my po box and I designate to pick it up or have it forwarded to an address different. UPS does not encourage a system to find packages outside of the tracking number. If the tracking number is lost or the shipper goes out of business too bad (unless a court issues a subpeona). If there is a fire in the home, loss to car and or any other reason UPS doesn't care what happened to the package in question. This gives an open door to loss, theft and non recovery of the package. Customer service is rude. I still have packages missing I am trying to get a tracking number on. I get no help from UPS.

UPS absolutely sucks, they ring your doorbell and make a run for the truck. If they do deliver your package they just leave it out in front of your door to be stolen, or if you live in an apartment complex they leave it at the main building and don't notify you as to where they delivered it to.

I once got a guitar delivered by them, when I got it the guitar was just inside a box with absolutely no packing material and the guitar was severely damaged. The second guitar I got from the same company via FedEx came with proper packaging and in the original box.

UPS once left a package outside my house while I was home and failed to even ring the doorbell or knock, it was like a phantom delivery. The package happened to be a hard drive, and living in Nebraska the temperature changes pretty rapidly. Needless to say the hard drive failed to work when I went to install it.

Don't even get me started on the tracking, needless to say it's nonexistent. About all it can tell you is, UPS has your package and you better hope to god you get it one piece.

Word for the wise, stay away from UPS. Their name should be changed to Unbelievably Poor Service.

Had a loss last November. Somewhere along the UPS line their gorillas destroyed a shipped item that was packed according to their specifications and it was insured. As it was a one of a kind item, had to immediately refund Buyer his money and freight charge. First, UPS tried to say it was not packed according to their regulations and denied the claim. Upon having to review pictures of the packing, destroyed box (elephant sat on it?), and the item, they agreed it was packed correctly. That was Dec 31, 2008. Sent them by their fax number documented claim form on January 8, 2009. Called several times to person handling it, said was being process and check would go out "very soon". Called again 2/13/09, and person no longer works for them. Show claim was approved, but show no file nor claim form received, therefore can do nothing. Told me to resubmit claim for and they would follow through. When, after they are bankrupt, which I understand is where they are heading. Local employees say they have lost business to other companies and are not busy at all. Because of their attitude, we have switched to Fed-X and LOVE IT - much cheaper (20%+) and much better personalized service at the receiving station. I'm having other merchants tell me they almost never get paid by UPS on claims, give up, and change to Fed-X. Most of our incoming is now coming Fed-X rather than UPS. Another ICON about to bite the dust.

In the last 3 months I have had 3 packages delivered from UPS crushed. The latest package had "Fragile Handle with Care" tape wrapped around the package 3 times, clearly making the package as fragile. The contents were glass that had been properly double wrapped in bubble packaging and then placed in side the box within another nest of packaging. The contest should have been safe if the package was handled properly. Instead the package was crashed and the contents broken.

What burns me more is the driver actually delivered the crushed package!

Two of the 3 packages delivered from UPS to my home in the last 3 months have had damaged contents. The recovery/replacement process is long and tedious. I personally will not use UPS again, nor will I shop with vendors that only ship UPS ~ It is a small stand against a huge company but obviously they care nothing about the consumer.

UPS tried to deliver a parcel and no-one was home. They left a card advising me that they would attempt the next day. On the card was a brokerage fee of 36.98. The item that was sent to me by some stupid idiot in California DVS Sales sent to me a dvd and a secure digital card weighing what 3 oz. This has no value and DVS Sales could have put it in the mail for 3.00 bucks. UPS run everything through a supposed brokerage and charge the customer for this.

If you are in Canada and want something from the U.S.A. DON'T USE UPS. Use parcel post. Avoid this UPS rip-off.

UPS local store shipped fragile items, they packed and I paid for fragile packing and postage. Shipment arrived completely damaged, elephant sculptures all broken. The shipment was sent back to Universal City, UPS store. After holding for 2 weeks at the store, they called and told me to pick up the damaged merchandice a check was released for their value back to the store. The next day UPS store called me to bring the package back or they would not release check. The broken elephants had already been placed and picked up by trash collection. Even though the store had the open and damaged package for over a week for inspection, which they did, they now will not release check without broken elephants.
UNETHICAL and a scam and their Promise means nothing.
NEVER AGAIN!