UPS’s earns a 1.4-star rating from 2077 reviews, showing that the majority of package senders and recipients are dissatisfied with shipping and delivery services.
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Shipping
I placed an order with the store for 2 day shipping. the package was picked up late the changed to a 5 day delivery instead of being shipped for the next following day. ordered on 8-30 for 9-1. Why was my 2day package picked up late and changed to a 5 day delivery when I did not pay for that. Why it was not delivered yesterday or today and is sitting in the warehouse until Tuesdays. Every time I use UPS there is an issue with shipping and me getting my pancakes?
Desired outcome: correct your shipping and pick up. If i knew this company used UPS I would not have ordered my item through them. There is always an issue with UPS.
UPS returned my package to sender for no reason.
UPS returned my package from Petco for no reason. Their claimed reason for return to sender was there was "either apartment number was missing or incorrect" but it was correctly indicated on the package.
UPS, at least, needs to provide at least a photo of the original package with no apartment number to prove that there was a missing apartment number.
They claim they have attempted to update the address, but there was no effort the sender received from UPS.
There WAS an apartment number on the package and that is why UPS did not even have to attempt to update the address.
Desired outcome: I would appreciate a response from UPS. Here is the tracking number for the original package: 1Z5V69370303706003Please, at least, prove to me that there was no apartment number.
On August 5, 2023, I stopped by the UPS store to pick up my package with the UPS sticker the UPS guy left on my apartment door.
There were some difficulties for me to prove the package belonged to me since the first name on the package and the name on my ID were different and the address was also different because I recently moved to the new address.
I had to pull out the original email from my phone, but the email account was not connected to my phone, so there was another difficulty.
I asked the employee called "John" whether I could print out the email from my home computer, but he said that is not acceptable because they cannot accept any copy, and email print is considered a copy.
So, I asked whether I could forward the original email with the tracking number to my email account that was connected to my phone, and John initially said yes, but after I questioned him how a digital copy (forwarded email) is acceptable, while print out (physical copy) is not, he changed his mind to not to accept a forwarded email as a prove of identity. He said, "Because you questioned, now it is not acceptable."
He said, "Either you bring me a letter with the address on it or show me the email with the tracking number on your phone, otherwise it will be returned to the sender."
He was not being any helpful but acting as if he had great power.
I struggled at the store for half an hour to find a way to show him something. I came up with the idea that I could log into my Amazon account and show him the history of 'my order.' I managed to log in to my Amazon account (my phone screen was broken which was the main reason I could not connect the email to my phone.), and showed him that. He accepted it. I still wonder, how come print of email is not acceptable because of the chance I hacked into someone else's email and claimed it to be mine (this is what exactly John said for the reason why he cannot accept the printout) while logging in Amazon account and how to show him the 'my order history' is acceptable. The chance of 'hacking someone else's account is the same because the Amazon account I showed him was not even under my name. I did not question him at the time out of fear that he would change his mind to not accept it anymore because I questioned him.
After he said, "OK you are good now" and brought the package to me. I said, "Thank you", but he did not say anything back. There was total silence while eye contacting me. I found that a little weird, but I turned back and walked toward the door. As soon as I pushed the door and walked out, I heard John shout at me, "Have a good day, it's not that hard."
I did not understand why he was doing that. When I turned back to find out what was going on, there was another customer behind me and she said, "he is insulting you."
I felt it, too. I was insulted and embarrassed. I decided to walk back in and asked John, why he did that. He was just looking at me and said, "What" as if he did not expect me to have a gut to walk back in to ask him the question.
I asked him why is it so hard for him to be kind. He was waving his shoulder and said nothing. I asked him for his supervisor, and he said "She is not here today and will be back on Monday." It was Saturday, and he sounded he was happy to say that.
UPS needs to train its employees in some appropriate attitude toward customers.
My local depot is refusing to deliver packages to my house.
My local depot is refusing to deliver packages to my house. Formerly, they used to say that my address didn't exist, even though its my USPS mailing address. Once that was sorted out and I had about a year of delivery bliss. Now they are saying my address is a border property to their delivery route, and manually changing my address to a non-existent address to force a neighboring depot to deliver my packages. The problem is, the address they are changing it to, doesn't exist and my packages go into a limbo. Sometimes bouncing between the two depots until they are ultimately returned to sender. I dread when anything is shipped via UPS at this point. It's like a secondary job to keep track of all of my packages and constantly contacting customer service to hopefully get my package before the contents are completely trashed. God forbid if someone ships me something perishable. I got one two weeks ago where the cold packs were actually radiating heat in the box.
Desired outcome: For UPS to stop the address change on my packages. I don't care who delivers it, just leave my address alone so I can get it quickly, undamaged, and without a million emails and calls to customer service!
Driver not picking up a scheduled delivery
Yesterday (8/18) I put in a request to have a UPS driver pickup from the shipper between 12-5pm EDT and deliver overnight. I paid $198 for a 5lb package and the driver never bothered showing. I called UPS and all of a sudden they have no record of my request but the [censored] definitely took my money. I scheduled a pickup due to security reasons and the cs agent tells me "well if the shipper has the label have them drop it off". No! Again I scheduled the pickup for security reasons! What isn't comprehendible about this.? I truly despise UPS from my heart - they are thieves.
Desired outcome: Pickup my package and deliver it like I paid for!
Package delivery
A package worth $65 was stolen from in front of my door. Here is why that is UPS's responsibility.
I live in an apartment building. We have a room with Parcel Pending lockers. You need your key to enter the room, and when a package is delivered (correctly) Parcel Pending sends you a code via the app so that only the resident/recipient may open the lockers. USPS uses them with no issue. Most (though not all) Amazon drivers use them with no issue. There are multiple signs in the front of the building directing delivery drivers to use the Parcel Pending lockers. And yet, whenever UPS delivers something to me (which is rarely; I avoid using them since the experiences I've had with them have all been negative) they always leave it at my front door. So my belongings are left sitting out in the middle of a hallway for anyone to just take. Unfortunately the business I made the purchase from did not allow for delivery instructions to be added to my order, but UPS shouldn't need any. All drivers are made aware of the lockers by the property management. It would be better to even just leave it on the floor of the locked package room than to just drop it out in the open, especially since it was a large box. Plus, they delivered it at 7pm. I don't know if they rang the bell or not. I'm in for the night at that time. I could have had headphones on, been in the shower, etc. Where if they had just used the lockers like they're supposed to, I would have gotten a notification from the locker app, and the package would have been secure in the first place.
Unfortunately there's more. I filed a claim because it would have never been stolen had UPS followed directions. Five days later I've heard nothing, so I check the website and it says they couldn't reach me!? I've gotten no email, no texts. But I got a voicemail days ago from some random number. I get so many scam calls that I never answer the phone unless I know who it is (like most people. Maybe that's the point?). This voicemail is literally inaudible and/or in another language. The girl had a very thick accent, but more than that, she was so soft spoken that I cannot make out anything she is saying. I called the number back from my missed calls list, and the recording says it's a "non-working number" and gives a main customer service number (which is [protected] for anyone who needs it).
$65 is a lot of money to me. I am sick and tired of these huge companies not even doing the bare minimum anymore and raking in record profits in return. Yes it's about losing the money but just as much about the principle. Because like I said, in the few times I've ever used UPS, there has always been an issue, including when they just literally never delivered a package. To this day. Meaning I could have just thrown money away and gotten the same result. I'm so over being treated like crap as a consumer.
Desired outcome: I would like my money refunded. I submitted a complaint with an itemized receipt of my order, as well as screenshots of the order confirmation and receipt itself, so they have the information necessary to do that.
Delivery
I had a phone and sim cart UPS shipped over to my address through 2nd day air set to arrive on my birthday.I worked facing the only entrance to my building and never saw a UPS truck pull up.Seven min it’s after reviving notification of delivered package including an extremely blurry image, I went outside my door and no package was left there.The package was also supposed to be signed for.I called UPS and they advised it must have been stolen.None of my neighbors were home nor did a UPS truck pull up to the front of the building as they usually do.I have also left packages for many weeks outside of my door while out of town and no one has ever touched my things.I spoke with someone from Sparks Glenco MD who kept denying it was them and stated that they would send me more proof that I never received.After hanging up with the woman that called this morning, I received footage from a neighbors ring camera showing their delivery person taking a pic of the package and then picking it back up and leaving with it.I contacted UPS to offer the footage and to get this resolved as I am now without a phone and phone service due to this and they refused to help me. I spent my entire birthday chasing this thing down, while they deny doing anything wrong to find out their delivery person stole it! Since they were unwilling to help, I will be filing a police report and letting them handle it.
Desired outcome: I would like an apology for what has transpired because I spent my entire birthday handling this and they were wrong.Their delivery person stole it !
bad customer service from consultant manager Wilson Johnson & Miller Walter (UPS ID 1860561)
Hello.
Are we writing about the same issue Called "box Sakura" ?
I've been writing with Wilson Johnson & Melley Walter for many months and it's not happening.
I want a refund of my paid shipping fee of $51200.
Melley Walter simply canceled the delivery.
Local UPS Address 7/F SINO AGRI-INVESTMENT TOWER No.58 Yao Yuan Road, Pudong District Shanghai 200126 China Mainland ; UPS Asia Pacific Region Office UPS.
This box is under "VVIP" home delivery.
resonsible ups agent is now Wilson Johnson not more "melley walter"
[protected]@gmail.com
2023.03.12
Good day Mr Robert Raay.
We are so sorry for the delay of your package not getting to you yet,reasons. The Germany immigration cooperation has turn down our delivery agent team twice
They are requesting we pay the Sum of 75,000 Euro as a fee charge
The stated demand is based on the content of the gold in your package .
Our management meeting with the head of the immigration yesterday Mr Albrecht for the negotiation of the price demands has agree to bring down the charge filed fee of 75,000 Euro to 68,350 Euro .
In the meeting it’s was stated by Mr Albrecht that this reconsideration refiled is based on the good repetitions of the UPS delivery agency .
Mr Raay we are sorry to inform you that the UPS agency can only pay the sum of 15,000 Euro ..
Please kindly get back to us as soon as this message get to you .
Thanks for your understudying your safe delivery is our priority,
UPS delivery agency
2023.03.13
Good-day Mr Raay .
Your request was discussed in our board meeting early this morning as it was requested by you.
We are so sorry to inform you that it’s against the rules of the UPS delivery agency company for our customers package to be opened by the company staff.
Am so sorry to inform you that there’s nothing I can do
We are only trying to keep to the rules of our logistic organization for a security reasons .
Thanks for your understanding with us
Your safe delivery is our priority,
UPS delivery agency .
Desired outcome: I need that UPS pay back my paid fee of $51200 or open the stored box and take out the needed money for german immigration and deliver the box to my home town in germany.
UPS Palestine Texas Location
I have had multiple issues with this location. They have lied to me multiple times whether that is saying that they had an issue with the weather when it was beautiful outside or that they attempted to deliver when there was no attempt at all. I cannot get ahold of anyone at the location and the corporate reps lie for them about delivery that day. I have had deliveries that have gone "missing" or show up damaged. The packages do not arrive in a timely manner at all. Weve had where the driver purposely drives past our house when they are supposed to deliver a package that day. I am so tired of this happening.
Desired outcome: I want them to fix the issue. Fire the drivers or fire the workers at the location. They are terrible in person. Either management needs to go, the drivers and workers need to go, or both. I know I am not the only one with this issue.
Shipping a peloton bike and china
SHIPPERS BEWARE: I was given a quote for my peloton bike in the store while looking at Peloton‘s website. I brought my bike into the store to have it shipped, and all of the employees were confused about shipping a bike. They called their manager who is on his way in I was told to leave my bike and some China to be packaged and then they would call me to...
Read full review of UPSLost confidential envelope
6/30/2023 paid $11.76 to mail a letter containing confidential info to my accountant, Signature REQ.
The UPS store in a staples location on Lexington Ave NY
The claims dept contacted me to let me know the letter was lost 7/14/23 . I opened a claim and investigation. The claims dept got back to me saying the investigation was complete and no letter was found.
They offered to refund my shipping cost. I explained to them the the data in the envelope is much more valuable then the shipping cost. UPS needs to have better security measures in place for lost confidential packages and paperwork.
I also requested a copy of the investigation and they declined. How do I know that the investigation was through? How do I know if the investigator contacted the driver? I should be able to receive a copy of the investigation.
Im at a lost for how negligent the company is, I reopened the investigation today 8/9/23.
Tracking: 1Z5AR0930303406158
I really hope the letter is found.
As of now my identity is compromised while in the care of the carrier.
Desired outcome: copy of the investigation and follow up on the claim
Zachary Hicks
This ups driver just screamed at me. Backed his truck into my driveway, and gave me the finger. This is completely unsafe, and if my concrete is cracked, who is going to pay for the damage?
How you would think it's okay to employ a person like this is beyond me.
I don't want him anywhere near me or my property. He needs to not be in public if this is how he treats women for no apparent reason.
Desired outcome: He shouldn't be working for UPS
Postponed vat scheme
It s from the 10th we re waiting this account
To be marked as PVA!.. It s a month!
After ups moved us into a new account without asking us and without reporting into the new one that we already were benefiting of PVA since September 2022 on the previous account ;
after we ve been chasing ups for months asking to sort it out,
After our email have been bounced from department to department and time passed on while you ups kept filing invoices without solving the issues,
after rhe first invoice dates 20/06/23 has been turned into a credit note and added to PVA, after “finally” the email from PVA stated that PVA has been added to this new account, why you ups want to force us to pay for those invoices dates AFTER the 10th of July? Without any reasonable explanation, just
“Shippings have been closed”, while the last invoice is dated July 25th?
Should we stop our business in the meantime you ups have the decency of marking us as PVA? Or how long should we still wait for it?
Aren’t months off chasing and loss of money from our side enough?
we now want a full report with explainations, reasons, and dates of why invoices after the 10th July Have to be paid and why nothing has been done to sort all these issues we reported to you and all your departments on time?
Considering we ve been chasing you ups for moths, and all its departments about PVA since early June!
UPS South Africa 1Z2V96436732688791
UNCOMPETENT, UNPROFESSIONAL, WORST OF THE WORST SERVICE
The worst service ever. Disgusting. ZERO RESPONSE. ZERO ACCOUNTABALITY. I was sent a gauge set for a CBX Honda motorcycle by a friend in the USA. The parcel is of no financial value, but hard to find part needed for a restoration project. The next thing I find out the parcel is at the state warehouse. I tried to get more info from Moeketsi Moholi on the process forward. She forwards the correspondence to Azola Ndamane with a comment “Is there anyway you can make this client understand?” Still waiting for an invoice from Azola Ndamane. The next correspondence is from Melissa Naidoo via email. I tried 17 times to speak to her. Getting al sort of usual excuses from the reception, in a meeting, will phone back, out of office and even that her office has moved and I could only correspond via email.
Why must I pay the R 5000. Plus R10 per day for this ***********, unprofessional even worse service than the SAPO.
Desired outcome: I am not liable for the fee of state warehouse and day fees. I want my parcel to be delivered as was paid for.
UPS driver consistently refuses to follow mychoice delivery instructions.
Tracking # 1ZB03W630303756625. I have been registered as a UPS MYCHOICE member on the ups.com website for several years. The UPS Driver consistently refuses to follow MYCHOICE Delivery Instructions that specifically state that my UPS packages are to be delivered to my APT Front Door and NOT in the Foyer that is located next to the 24/7 always open main door or the tiny lobby beyond the security door. I am a 69-year-old lady that lives in a safe neighborhood in a 7-story brick apartment building with 2 HUGE elevators and no delivery restrictions. I have made numerous complaints to the UPS 800 # to no avail as the Denver Commerce City Supervisor, Jennifer, who did call me was extremely rude consistently making lame excuses for why the Driver is not following my delivery instructions without even contacting that UPS Driver. I know she was lying because at first Jennifer explained that the regular UPS Delivery Driver had status above other UPS Delivery Drivers that I told her was just plain stupid. Then Jennifer made the excuse that the Driver thinks that "Front Door" means the Foyer that I also told her was stupid. Jennifer never contacted the UPS Drivers who ignored my delivery instructions but instead just decided to make excuses for them. On the most recent delivery the LAZY UPS DRIVER actually had the nerve and audacity to print a picture of where my package was left in the Foyer on July 27, 2023, yet the Delivery Instructions on MYCHOICE on the ups.com website states Front Door Deliver. I even called the UPS 800 # on July 27, 2023 when tracking stated the package was at the Denver Commerce City UPS BEFORE it was out for Delivery and was assured my delivery instructions would be followed to APT 711 Front Door. This UPS Driver knows that Apt 711 Front Door Delivery on the UPS Website Does not mean Foyer Front Door Delivery. On a previous conversation with this rude Jennifer about a different UPS delivery, she stated the reason the UPS driver left my packages in the mail area was because she needed a FOB for the elevators that I also told her was just a ridiculous excuse. I then asked Jennifer if she spoke to that Delivery Driver as to why she did not follow my delivery instructions. Jennifer admitted she made that FOB "assumption" and never contacted that UPS Driver about that Delivery. This Jennifer character who claims to be a UPS DENVER COMMERCE CITY SUPERVISOR needs to act like a Supervisor instead of a rebellious Juvenile Delinquent. Jennifer is a poor example for the UPS Delivery Drivers encouraging the UPS Drivers to just ignore customer instructions and do anything they choose. Apparently, this Jennifer person had little regard for Quality Customer Service. This is why UPS has a ridiculously low customer service score of a little above a one. Shame on Jennifer and the other Denver Commerce City Managers and Supervisors who are such a poor example to the UPS Delivery Drivers they are supposed to Manage. 6-year-old children successfully use our tenant callbox with no problems that only requires typing the tenants Apt # and the yellow phone icon that works just fine. This LAZY UPS Driver for Higgins Plaza at 1380 Detroit St. has many complaints from myself and other tenants about packages being "thrown" in the Foyer or "thrown" in the mail area in the secure part of the building where some packages have been stolen. UPS Denver Commerce City Customer Service is the absolute WORST.
Desired outcome: There are no security cameras in the Foyer, Lobby or Mail Area. Desired outcome is that all UPS packages must be delivered to the Tenants APT Front Door at 1380 Detroit St in Denver, CO 80206.
Shipping, tracking number 1Z 3X4 [protected]
I received a package from China, shipped on June 24 2023. I just unpacked it and found a broken crystal wing.
Tracking NUMBER 1Z 3X4 [protected]
Twas no damage to the box and when I received it, it was placed in my office room with other packages I received. Ther were no other packages on top of it, it was not shaken or disturbed until I unpacked it today. The picture I received of the item before I received it show it was not broken.
Desired outcome: Wing replacement
![UPS - Shipping, tracking number 1Z 3X4 <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>](/images/complaint/full/1766656/1690422251311563457.jpg "UPS - Shipping, tracking number 1Z 3X4 <span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span>")
Take your money and never deliver your package
They take your money, promise a date, then mess up your shipment. Then after multiple calls to fire them, they finally send it to the correct destination. Then you wait 3 weeks for the retards working there to figure out things. And still don't get your shipment. The retards then make you continue to wait, while they do internal investigations. This all the expense of you still not getting package on time.
UPS = UNITED PIECES of [censored]
Do a google search and see how bad they are. In Singapore they gave 1.4 stars on Google out of 540 reviews. Shows how badly run they are by Retards.
Desired outcome: Deliver the godamm package!
UPS international shipping service
I recently had the unfortunate experience of using UPS for international shipping, and I must say it was by far the worst shipping service I have encountered. I opted for their so-called "normal international shipping service," with a promised delivery time of 12 days to India. However, my package finally arrived a shocking 40 days later!
The delayed delivery was already frustrating enough, but what added insult to injury was the exorbitant charges I incurred for warehouse and duty fees.
What made things even more confusing was that UPS didn't follow their own rules. They claim there are no duty charges on gift items, but they still charged me a huge duty fee for my gift package.
Their customer service wasn't helpful at all. Every time I asked about the delay or the high fees, they didn't seem to care and couldn't provide a good explanation.
Overall, I'm very disappointed with UPS.
Desired outcome: I would like to have refund
Missed guaranteed arrival date, #1ZYY16502994881548
Sick cat needed compounded medication before leaving CO for NM on June 30. Paid Wedgewood Pharmacy, NJ, $30.00 for emergency shipping to guarantee June 29 arrival. Delays delivering. Wasted hours waiting starting the 28th. Sent to delivery service Fetch on June 30, didn't get required signature! Package ‘beat up’!
From: [protected]@fetchpackage.com
Date: June 30, 2023 at 8:13:27 PM MDT
To: [protected]@lovenhart.com
Package(s) from UPS has been delivered!
Desired outcome: Reimburse me $30.00 for failure to deliver package on time, continual delays, many hours wasted waiting, no required signature. Send to: Pat Lovenhart, 450 Calle Volver, Santa Fe, NM 87505.
Poor customer service
I received horrendous customer service today at your store at 225 The East Mall, Etobicoke, Ontario.
Poor skill level + bad attitude.
I needed to send a fax to 2 separate places.
When I walked in, the service rep was on speaker phone with his friend/girlfriend and with their conversation out loud for the world to hear. I was not even acknowledged when I walked in as I waited for him to chat.
Very unprofessional and a bad look to start.
Finally I had to interrupt his personal conversation to draw his attention.
The job was simple -- to send a fax to 2 different places. Not complicated.
When sending a fax, it is standard to provide confirmation that the faxes went through. He said he was unable to provide such confirmation for BOTH faxes, as he's "never done this before".
I said I needed confirmation that both faxes went through, as this is standard. He said he was not sure if both faxes went through and asked me if I know how to confirm. I told him I've never used a fax to know the answer, but do know that you're supposed to provide confirmation.
He then seemed frustrated and turned silent as he repeated the faxes.
I asked him what he was doing and he didn't answer. Kept silent while I waited.
Finally after a few minutes he was able to figure out the confirmation but was rude and unapologetic. I told him that if he had known how to get a fax confirmation, it all would have went smoothly. He then responded "Don't tell me how to do my job". My response was "obviously you don't know how and that's why you weren't able to provide a confirmation and gave me a bad attitude on top".
Not sure what his problem is. My guess is he needs proper training in his tasks and more importantly, people skills.
The service rep refused to provide his name.
A bad overall experience. I would never come back to this store and will now use a FedEx even though location is slightly less convenient.
I'm also pondering leaving a comment on Google reviews.
It happened at around 3:40 pm on Thursday July 19, 2023.
I would like to discuss with a manager over the phone [protected]).
Thank you.
Desired outcome: First a discussion on the phone with a manager and then we go from there.
Delivery and customer service
Ups received my shippment 7/14/2023 in my town. They managed to finally get it on a truck the 17th and i got delivery notice. No delivery after it was on the truck all day. The next day , july 18, 2023, the exact same thing, shipment was on the truck all day. I contacted michelle d in chat and she assured me at 6:30 pm my shipment would still arrive, total lie. After contacting ups by email, they tell me on july 19, 2023, it was delayed because of weather. This is total bs as this is day six my shipment has been in town and day 3 they have had it on the truck. This lie was by someone names sean (conveniently dont' give full name) but they actually thought this lie would be believable. This is total sorry service and if they were remotely honest it would be a step up but they hand you any lie and hope it is excusable. If these people are allowed to continue with ups this means the company finds it acceptable to trea customers like this. Always seek other methods of delivery! i will.
Desired outcome: I WANT THIS ACKNOWLEDGED. THERE IS ZERO EXCUSE AND I STILL DO NOT HAVE MY DELIVERY WHICH I HIGHLY DOUBT WILL BE HERE TODAY EITHER - IT'S ONLY BEEN ON THEIR TRUCK 3 DAYS AND IN MY TOWN WITH THEM SIX DAYS!
UPS Reviews 0
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About UPS
At its core, UPS is a company that is dedicated to providing reliable and efficient shipping services to businesses and individuals alike. Whether you need to send a small package across town or a large shipment across the globe, UPS has the expertise and resources to get your package to its destination on time and in good condition.
One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.
In addition to its shipping services, UPS also offers a range of logistics and supply chain solutions to help businesses streamline their operations and improve efficiency. These services include inventory management, order fulfillment, and transportation optimization, among others.
Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:
- Service issues: Delays, lost packages, or delivery errors.
- Customer service interactions: Responsiveness, attitude, and resolution efforts.
- Product handling: Condition of the package upon arrival.
- Billing and charges: Any discrepancies or unexpected fees.
5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.
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UPS Contacts
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UPS phone numbers+1 (800) 742-5877+1 (800) 742-5877Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 10 10 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 54 54 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone numberUSA+1 (800) 782-7892+1 (800) 782-7892Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone numberFor International Shipping+1 (502) 835-5471+1 (502) 835-5471Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click down if you have unsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone numberTalent Acquisition Specialist+1 (650) 604-3268+1 (650) 604-3268Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click down if you have unsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone numberSpecial Projects Manager+1 (516) 404-8466+1 (516) 404-8466Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone numberAssistant Director Of Accounts
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UPS emailscustsvcinen@ups.com100%Confidence score: 100%Support
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UPS address55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
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UPS social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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Completely agree! I have had the same experience and I too will purposely not order from a company if I know they use UPS for delivery. They are the worst! I truly think they do this to certain people on purpose. One or two times is a coincidence. Four or five consecutive mess ups is a pattern.