UPS’s earns a 1.4-star rating from 2077 reviews, showing that the majority of package senders and recipients are dissatisfied with shipping and delivery services.
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Delivery systems
I sent 2 parcels from Nigeria on 17th November 2023. The contents are the clothing items for the funeral of my sister in law. The funeral ceremonies are from 29th November to 1st December 2023. My parcels should have arrived latest by 24th November . I started chasing them from the 24th and i was given different explanations. I was told that there is issue...
Read full review of UPSDriver Refuses To Deliver
Office in charge has a history of failed delivery "attempts." I've been home. Each time they claimed nobody answered. No one even knocked to alert they were there. I heard the stamp on the door and they were already gone. Laziness at its finest. Previously I had contacted the CS line and each time when CS successfully did their side of the job, the local hub refused to cooperate with CS. Previously in a separate order, they even went as far as to claim the package was lost in transit. Took me bringing up the local police for my package to pop up in their hub once again. This is not a signature required order. I've had many successful deliveries for packages that needed to be insured. Those never even required I be at the door. Ranging from televisions to smart fridges. Not a single time was my presence needed to be there for my package to be dropped off.
Desired outcome: I want my package delivered.
Misdirecting packages
Package 1 - 1Z47W2Y80158088103 Was delivered to the proper distribution center Stevens Point, WI on November 22. It was then sent to Wausau, Marinette, Oak Creek then back to Stevens Point.
Package 2 - 1Z01R6050112381591 Received by Stevens Point on November 23. Was then sent to Janesville 145 miles away. 2:13 PM
Package arrived at a carrier facility.
Janesville, WI US
Thursday, November 23
2:20 PM
Package arrived at a carrier facility.
Stevens Point, WI US
10:44 AM
A carrier delay has occurred.
Oak Creek, WI US
Desired outcome: I have already addressed this with Amazon the seller. I am paying Amazon to have these packages delivered in a timely manner. I would like to be compensated for the time, money and frustration caused by UPS
The package was delivered on a Saturday which is unheard of for UPS. But the ultimate problem of repeatedly misdirected packages has not.
Ups drive over 3yrs still do not delivering packages to building
the driver Ive seen few time just pull in and sit in truck 5-10 min last one just sat and snacked never once leaving their seat years now I don't understand ups is the ONLY service inept to do the deliver part seems to me a waste on money gas and driver ever since access point and no follow my package which I would glad like so I can just complete their job...
Read full review of UPSCharging VAT on a parcel that has already had VAT charged
Invoice Number 000206167139
Account Number 8GB291E90R
I purchased an item from BangGood which had VAT charged at 20%. I was assured that no further VAT would be charged.
Your company was the carrier in this company and refused to deliver the parcel until further VAT (and brokerage charges) were paid even after explaining and supplying documents to show VAT had been charged. Still you refused to delver the item until your charges has been paid. I reluctantly paid the fee on the understanding it would be repaid after investigation.
I look forward to receiving the refund of the VAT which is £33.58 and an explanation of how this can happen within 14 days.
Regards
Malcolm Rutland
Desired outcome: Refund of £33.58
Bad service & unjustified charges
Subject / Betreff / Asunto: [EXTERNAL] UPS Portugal Reference - 1ZW074F30404007603 Description / Beschreibung / Descripción: I have been trying to solve a problem of cheating me by UPS Portugal with spending too many hours without success. Your intervention is sought to resolve the problem described below: The company, DPD in the UK, charged us around €...
Read full review of UPSdelivery to my door
Hello, my name is Grace Kleine
I do not get UPS packages to my door anymore. I order medicine and other supplements for my senior dogs, and other critical things. It all gets forwarded to my local UPS store for pickup. I work long hours and share a car, so sometimes its inconvenient. We had a part ordered for a home project and again was sent to the UPS store. I have the UPS app and have things on there to have it delivered to my door, but still goes to the store. What paperwork needs to be filed in order to have things delivered to the door? I've called several customer service numbers, went to other UPS stores for answers and don't know what my next step would be. I have cameras installed near my porch so theft isnt an issue. This is inconvenient and i need help to get my packages, thank you for your time and help.
Desired outcome: To continue to get Packages delivered to my home address.
UPS driver for Indian Mountain Road, Harrison, ID 83833
First off about 2 1/2 years ago our driver came with packages, I put my arms over the fence to get a package and he proceeded to throw it on the ground breaking it. Still have the broken light. He threatened me stating I would be sorry, several times. To this day he has not come near our home and has gotten better about putting packages behind a sign about...
Read full review of UPSDelivery
Ups keeps delivering my packages of live plants to the wrong address. Currently I have 3 in route and 1 got delivered 2 times to the incorrect address. Luckily an older man at the wrong address saw the box, took it to the UPS store and then they re-delivered it to him again. So, he walked the package down the street to me and on the box, my correct address was on it. He even taped a second note in bold permanent ink with my correct address on it. Now I'm extremely worried about the 3 packages of live plants that are in route. I called and they said "it will be fixed" but then when I checked the tracking, it said re-routed per recipients instructions. I have a feeling they are going to get it severely wrong again. But now I have learned to NEVER use them again or try my hardest not too for deliveries.
Claimed loss: 150.00
Desired outcome: That they deliver to the correct address listed on the packages.
Stolen delivery
I was expecting UPS to come to my house to pick up a package they damaged in transit, coming from Thailand. They were informed I wasn't going to be home to release the damaged package for a week . They sent the driver, even though they new I wasn't going to be home, 2 times. At the same time, I was expecting another package, from a totally different...
Read full review of UPSLost package
UPS lost my package one year ago, I sent it on the 05/10/2022 from France and it was supposed to arrive on the 11/10/2022. I didn't receive any message that it was delivered. On the 17/10/2022 I checked on the website and it was said that it was there. My boyfriend went there and it wasn't. I checked again and it seems that someone took my package without...
Read full review of UPSDelivery delays/broken products
On October 11, I ordered a phone from Boost Mobile, and it was shipped to the wrong location. If this was the first or second time, I might say it’s a coincidence, but since it was the fourth time, it’s a pattern. The same thing happened with my last three orders, and one of them was a computer that when delivered, the box was opened and the screen smashed.
When I call them to get resolution, I’m am consistently gaslit and offered no help. They refuse to connect me to a supervisor and hang up on me. I have all of these conversations recorded. They need to be held accountable.
Desired outcome: I want them to take accountability for the fact that they are doing this on purpose.
Speeding driver
There are UPS drivers, that are speeding through our neighborhood, right past and 25 MPH flashing sign, in fact they are traveling over 35 because the sign won't flash any higher speed than that. But there are 2 very clear NON FLASHING signs that say 25 MPH. The road is very narrow, so speeding is putting everyone at Risk! I just reported this via your...
Read full review of UPSunauthorized credit card charge
I had a package shipped with UPS which I had taken to the nearest ups pick up to have it measured and shipped. which is a t CVS .
They said the package was to big to be kept there so I went home and printed the label online and paid for it. Several days late there was an additional charge to my debit card . This was back in May , I called explained the situation and was told I would receive a refund of $44.73 and they sent an email verify that I would receive it in 3-5 business days .Today is Oct 7th after repeated calls I still have no refund. When I went to the bank to dispute the charge UPS told the bank they refunded me already which never happened.
Annamaria Bamonte
1946 Wading River Manor RD
Wading River N.Y 11792
[protected]@optonline.net
Desired outcome: Would like to get my money back.
A disappointing experience with ups customer service
I recently had the unfortunate opportunity to interact with UPS customer service, and I can confidently say that it was the worst customer service experience I've ever encountered. The frustration and disappointment I encountered during this process were unparalleled. My issues began when I needed to track a package that was delayed and seemed to have gone...
Read full review of UPS10lbs+ package went missing! Stolen!
I use to trust UPS to deliver whatever package I need to be delivered but not after my most recent missing package.
I can't see how a package weighing 10+ pounds disapper in mid air!
This my second such incident but thinking after a 2 year break things would have changed CERTAINLY NOT.
I know they stole that package somebody got a slight smell of that good Jamaican seasoning..opened the package and saw a box full of GOLD and stole it! This package was very personal to me and meant alot that the recipient received it.
Unnu too WICKED and God don't like ugly!
For the person or person that stole it eat your dalmatian, choke on that jerk seasoning and snacks and the other items in there!
If you're thinking of using UPS save yourself the heartache DON'T DO IT! find another company to ship with.
Desired outcome: No compensation could make me feel better than my recipient receiving their package. I'm truly 💔
Package
Hi My friend po kse ako na ngsend ng package sakanya at my laman din na cash worth of 5,000 dollars sa package hinaharang ng customs at humihinge ng 10k maliban pa dun nkapabigay na sya shipping airlines ng 2k para sa charges at 4k dahil ng overweight daw yung package last yung 10k na hinhinge dw ng customs. thru gcash nya po binayaran sana po matulungan nyo kaibigan ko.
Billing
Ups charged us $1,826.26 for wrong measurements through pay pal. Then proceeded to charge us $1,468.75 through ebay. They are only taking money from honest people. So we had one charge of $1,826.26 and another charge for $1,468.75. Taking from honest people but can't deliver a package without damaging it. I have seen workers throw the packages like nothing.
Desired outcome: I would like a refund.
Undelivered, damaged, and finally returned, now claim denied, package shipped with insurance.
On 8/2/2023 Central Florida Marine shipped an insured part out on tracking #1ZR336520399784154. This part was shipped in the exact packaging as shipped from Yamaha to us.
Since then UPS has bounced us as well as the part. UPS not only damaged this part, they know they did when the part was 50 miles from the intended recipient.
Now after dragging this out for (44) days, they decline any responsibility for the damage, harm done to the customer, the driver that picked up the initial shipment signed for in with NO notes of any kind. The package was pristine as it was shipped to us from Yamaha, (BTW, Yamaha ships a few packages every day world-wide).
UPS's response's (verbally) to me , have been that of indignance, and total lack of empathy. CFM and the customer have both been wronged.
Desired outcome: Reimbursement of the damaged part & the shipping, and worthless insurance.An apology would be nice, but not required.
Frequent delay services for what I paid for
For the last few months, UPS delivery has been unreliable taking extra days without scanning and tracking history.
It is misrepresentation for the amount of money charged.
Not only the process centers do not scan, they also does not advance the shipping and letting my package sitting in the original scanning center without moving to the next stop.
Some of the UPS stores are providing horrible customer service, rude, unpleasant, and non-communicable!
UPS is charging unreasonable rates for all services.
It is unethical, unprofessional, illegal, and violating Federal Consumer Protection act.
Desired outcome: I like to have reports of investigation of the frequent delays and perhaps some refunds of the shipping charges I paid.
UPS Reviews 0
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About UPS
At its core, UPS is a company that is dedicated to providing reliable and efficient shipping services to businesses and individuals alike. Whether you need to send a small package across town or a large shipment across the globe, UPS has the expertise and resources to get your package to its destination on time and in good condition.
One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.
In addition to its shipping services, UPS also offers a range of logistics and supply chain solutions to help businesses streamline their operations and improve efficiency. These services include inventory management, order fulfillment, and transportation optimization, among others.
Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:
- Service issues: Delays, lost packages, or delivery errors.
- Customer service interactions: Responsiveness, attitude, and resolution efforts.
- Product handling: Condition of the package upon arrival.
- Billing and charges: Any discrepancies or unexpected fees.
5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.
Overview of UPS complaint handling
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UPS Contacts
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UPS phone numbers+1 (800) 742-5877+1 (800) 742-5877Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 10 10 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 54 54 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone numberUSA+1 (800) 782-7892+1 (800) 782-7892Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone numberFor International Shipping+1 (502) 835-5471+1 (502) 835-5471Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click down if you have unsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone numberTalent Acquisition Specialist+1 (650) 604-3268+1 (650) 604-3268Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click down if you have unsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone numberSpecial Projects Manager+1 (516) 404-8466+1 (516) 404-8466Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone numberAssistant Director Of Accounts
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UPS emailscustsvcinen@ups.com100%Confidence score: 100%Support
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UPS address55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
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UPS social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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