UPS’s earns a 1.4-star rating from 2077 reviews, showing that the majority of package senders and recipients are dissatisfied with shipping and delivery services.
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rude and arrogant service
Why are all the drivers always so super angry? Unfortunately this is not the first time a UPS driver has taken it too far but this time was one of the worst. He left 30 boxes in front of my garage making a perfect barrier sp that no car/person could get in or out of the garage. He was so angry that our side walk way was was blocked by a car so when i volunteered to move it, he said "sure..because i have all day" (sarcasm). We then got into an aggressive verbal argument that lasted for at least 5 min; it was painful. He got so angry at one point that he banged a box with two of his fists. I thought he could have hurt me. He said "ill be back in one hour to move these" and left.
I don't think that UPS quite understands the concept of customer loyalty.
The complaint has been investigated and resolved to the customer’s satisfaction.
delivery rules & regulations
UPS is the LEAST user-friendly/customer oriented company that I have ever dealt with. I live in the city. I don't have a car. I work 9-5, and I live in a building w/o a doorman. UPS only delivers 9-5 on weekdays (when everyone is at work), and will not leave your shipment in a lobby or in front of your door (even if you authorize them to), nor are they authorized to call you to come open your front door if your buzzer is broken. After 3 attempts, they will send your shipment back to the sender, or you can authorize them to hold your shipment at their designated office. So, you pay for shipping, and essentially have to go pick your stuff up anyway. The only office where I could pick up my shipment is 3 trains, and 1 1/2 hrs. away from me ONE-WAY, AND it is only open until 6pm. So, I work until 5pm, and it will take me 1 1/2 hours to get there, and by then it will be closed anyway. Here's the real kick in the pants, there is a location right around the corner from me, but they won't leave my package there because I do not have a mailbox there. When I called to complain to a supervisor about their ridiculous polices, she told me to contact the sender and try to arrange for another delivery company to re-send it. How does UPS even stay in business like this?! NEVER AGAIN will I purchase anything where it needs to be shipped via UPS!
The complaint has been investigated and resolved to the customer’s satisfaction.
UPS is the best shipping company around. I always recieve perfect condition packages and I would recomend there speedy service to anyone, Fed Ex is no comparison!
Employee horror story
I have been reading many of the complaints that are included in this site and would like to share and sympathize. I worked for UPS from 1985 until 2002 as a delivery driver. UPS changed dramatically after the death of its founder Jim Casey in 1987. From that day forward nothing mattered to management other than the almighty dollar. Customer service is a...
Read full review of UPS and 86 commentsharass costumers
The delivery person lie and misrepresent the status of the delivery .They have been harassing me now for a month by msreprenstng information on the webste by mentioning comments like" Customer was not avaliable for sugnature" without even comng to my place .
Second time the mentioned that as per customers instructions the packet should be picked up at the ups store .
The company sucks in delivery and a strict action should be taken against them ...
The complaint has been investigated and resolved to the customer’s satisfaction.
big mistake!
My dad died in Indianapolis. He had a small chest of drawers my grandfather made in 1971. It was made of solid wood by a career cabinet maker. I wanted the chest, so I double wrapped it in bubble paper, put it in a Staples box and shipped it to Seattle via UPS, through a Staples store. Big mistake! First, UPS can't deliver in snow in Seattle. Apparently the chains they put on their trucks don't work in residential neighborhoods. The shipment was 1 1/2 weeks later than their own planned arrival date.
When the chest arrived, the bottom of the RH side was crushed. Clearly the chest had been dropped on that side. I attempted to file a claim through UPS only to totally get the run around. They absolutely would not deal with me as far as filing a claim. They told me it is up to me to work it out with Staples, which is who their contract is with. Any reputable company would actually desire to keep customers. Apparently not UPS.
Lesson learned, don't ship via UPS if possible to avoid. Especially don't ship through a "contracted outlet" like Staples or the UPS Stores.
The complaint has been investigated and resolved to the customer’s satisfaction.
UPS use to damage all of my outbound shipments. Now I use Fed Ex. They are way better.
UPS driver's are lazy and careless.
ups stole package
UPS employees stole my UPS package. A family member shipped a brand new handbag worth $2, 600 via UPS 3 day guarantee. The package was packaged properly with the handbag wrapped in cloth, then placed in a small box. This small box was then placed in a larger box. The larger box contained styrofoam and padding. When I received the UPS package, the packing tape on the bottom part of the box looked frayed. In addition, while the top and sides of the box were taped with many layers of packing tape, the bottom of the box was only taped with one layer of packing tape. Also, the box was very very light - as if nothing was inside. I opened the box and inside was the small box. The small box was empty - only the cloth remained. Someone at UPS had opened my package en route and took out the contents. I have contacted UPS but they are being non-responsive and uncooperative. UPS just keeps on telling me that "they are sorry this happened" and that "they are looking into it". UPS should take responsibility for this because it is one of their employees that stole and committed a federal felony. I will never use UPS again and will bring an action against UPS in small claims court.
The complaint has been investigated and resolved to the customer’s satisfaction.
If i may say, refrain from accusing anyone unless you have proof that he or she have committed a crime.
Contat UPS and ask for a claims supervisor and request a complaint form. I'm sure you may be able to find that on www.ups.com . You may (also) contact your local police department and verify if you can file a stolen property report with them.
Good luck.
non delivery of parcels
I can't believe what a bunch of ###s work for UPS, They claim that they delivered a package to me on monday afternoon, and left it on my porch. Which is fine, but I was home and nobody left anything on my porch. This isn't the first time that UPS has screwed up. I had a package overnighted to me from Phoenix, and it took mr five days to get it. Their excuse? They could'nt find my address. That's funny, the pizza guy does'nt have a problem. Fed-Ex does'nt have a problem. Everybody on the face of God's grey earth does'nt have a problem just UPS. I'm under the impression that these jokers are blowing me off. They are a totally unrealiable company and their so-called guaruntees are pointless. " What can brown do for me?" Apparently not much. D. Jewell
The complaint has been investigated and resolved to the customer’s satisfaction.
no customer service/ nonsense
I was sent an package that need to be signed for. After UPS dropped off the call tag, I went to the website to change the delivery to will call. I received an confirmation email that night. The next day, another call tag from ups at the door with a "final attempt for the third try". I called ups phone number on from their web site and after giving my information was hung up on. I called back and restated the information, than was proptly dialled over when asking for confirmation and hung up on. The follwoing day I went to the will call location and showed both the first and second call tags left by the driver. The package could not be found, even though the ups call number staffers assured me it would be at the will call location. I proceed to the delivery destination, home, and found the day three call tag on the door, with the box checked return to sender. Great customer service and pride of having a paying job from all ups folks I interacted with at ups.
I contacted the sender and paid to have the package reshipped through Fedex, and... no more hastle, picked up at Fedex will call location 1st time. I love Fedex, they get it right the first time.
I hope Fedex buys ups and straighten's them out!
The complaint has been investigated and resolved to the customer’s satisfaction.
This is what UPS did to my car because the driver doesn't put on the parking brake! idiots.. Now my insurance going up cause of UPS, ty I appreciate that.
Poor service
I just bought something online and the company I bought the items from chose to ship the items by ups basic. I tried to track my package online but there was no delivery date listed. I called ups and was told by one of their agents that ups basic will ship a package part of the way then hand off delivery to the united states postal service to complete...
Read full review of UPS and 24 commentsdelivery damaged goods
I just placed another order for a washing machine motor that was damaged in shipping. The first time I received this package, the seam was split open and the internal packaging consisted of an 14" piece of 6" wide bubble wrap around a 12 pound motor. The electrical connector was broken & not safe to use.
Today, the motor was delivered with a broken mounting leg and the plastic electrical connector broken off the housing. Internal packaging was upgraded to the SealPak foam in plastic bag, which should have been adequate for normal delivery. The service rep I talked to assured me that it was inspected and in good condition before it was shipped.
This is not an isolated incident. I rarely receive a shipment of CD's/DVD's without some damaged cases or discs. The UPS delivery here in the western suburbs of Chicago is absolutely terrible, lately.
Just last spring, I had to have a sump pump reordered 3 times from Home Depot Online before I got one that wasn't damaged during shipping. Complaining to UPS does not appear to have any effect. If anything, I seem to be getting some shoe prints on external packages now.
Enough is enough. I will not accept having my orders damaged by UPS shipping.
If there is no other option, I will order from another vendor. I refuse to have UPS deliver anything to my address. I would encourage others to do the same, until UPS can get its act together.
The complaint has been investigated and resolved to the customer’s satisfaction.
never again
Being disabled, I've furnished my entire house with merchandise I've bought online. It's not an exaggeration to say that I've bought at least 5, 000 items (all my furniture and appliances, a 46' flat-screen TV, a 52" flat-screen TV, computers, etc) through the internet. So I've had a LOT of experience with shipping large items by freight and have never had a problem that couldnt be easily resolved...until I had to deal with the UPS Freight office in Houston TX.
On two separate occasions, online sellers shipped via UPS Freight. Both times I had the same problem: no one at the Houston office ever called me to schedule delivery. One time the girl said she had called me and that I agreed to a certain day/time. That never happened and the poor deliveryman showed up when I wasnt here. Both times I had to go through he! to call the UPS Freight office myself and schedule the delivery. I was told, by a former worker there, that the office personnel are overworked so they often lie and just say they contacted people to schedule deliveries. Is that any way to run an organization?
Now, whenever I order large merchandise, I ensure that it will not be shipped via UPS Freight. mm
The complaint has been investigated and resolved to the customer’s satisfaction.
UPS Freight is an absolute disgrace in the shipping world. They should close down all their terminals and get out of the freight business. We ordered two Air Conditioning machines from Snap-On Tools. UPS freight picked up the machines on the 8th of March and lost one of them. It's taken dozens of phone calls from Snap-On and myself to track this down. It's been almost a month now and still no second machine... wtf. When I called UPS I got the proverbial BS line, "I checked with the dock supervisor and they will call you back." Funny thing, UPS called us on last Thursday to see if we were open last Friday. Today on Monday UPS isn't sure when it's going to be shipped because of weather delays, Seriously...UPS is a F*ing joke. I will never recommend or use UPS freight EVER! Oh did I forget to mention, we can't charge A/C in our customer cars without the machine, yes UPS you clowns, you're costing us money right now!
UPS scheduled the delivery of the package on 3/21/2011 between 12 - 5 PM. However, the delivery was never made. When contacted UPS indicated that they truck sent needed a loading dock and the package could not be lowered off the truck. Therefore, the package would be placed on a smaller truck and delivered the next day. The package was then delivered the next day. However, the package was heavily damaged and the product inside was damage (photo's can be provided as necessary). In addition weeks later after the delivery I have begun to receive bills for an 87 dollar redelivery charge; for the redelivery due to their error. When customer service was contacted I was told that I must pay this fee as it was not paid by the shipper. However when reviewing the manifest it appears the shipper paid a residence delivery charge...? Further I am the recipient of the package; at no time have I agreed to pay any fees... any! Had fees been requested at the time of delivery I would have turned the delivery away. One hell of a business model UPS has going here. Deliver things to people then charge them for whatever they like. The original delivery date was on 3/21/11; The Driver was----; trailer 92-8392 Freight bill number: [protected] Shipper: ----Industrial Dr., West Chicago, IL 60185
I want the billing error corrected; a letter of apology; and a statement explaining the error which I can use to close the issue in the future should I begin receiving un-substantiated bills again. In addition I am seeking $200 for the shipping damaged to the $1800 pool heater. Again, I can provide documentation and photos as necessary.
Its obvious... if you are a bussiness or work for a bussiness look to ship somthing... DON'T PICK UPS!
Delayed my dad's funeral
My father passed away and in his will, he specified that he wanted to be cremated and his ashes spread into the Pacific. The urn seller shipped it out UPS and it was supposed to be here in Atlanta Friday, January 8th. The funeral "service" was to be Tuesday, January 12. Well, the weather was unusually cold; actually, below freezing. UPS did not deliver on the 8th, and I'm ok with that. They did not deliver on the 9th, and I'm still ok with that. Here's the problem: When I asked where it was, NOBODY could tell me! I didn't have the tracking number, but I supposed having that info cross-indexed with a client's name would be just too much. When I did get the tracking number to locate the item, it was in the warehouse, which I am STILL fine with. But HERE is where I was livid. I understood that UPS might not want to take the chance on icy roads, so I asked to come pick it up. I was told that they had to attempt deliver FIRST BEFORE I could go get it. The urn got to me at 5:30 Monday evening. Suffice it to say, we did NOT have the service on Tuesday. Not delivering the urn was ok, but refusing to allow me to go get it means it will be an even colder day in Hell before I allow UPS to have ANY part in an important matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was expecting my packages sooner but each individual time one of the following has occurred.
1. The package was taken to the wrong address.
2. Failure to deliver packages when I was unavailable to sign; not delivered to the leasing office across the street as requested.
3. Packages were delivered to the leasing office FIRST rather than my actual apartment in an attempt to follow previous instructions. My address was completely bypassed save for a sticky stating that they missed me (though they didn't knock, I had to physically run to catch up to them)
4. Does not knock hard enough and leaves after one knock (gives up easily).
I'm a small business owner whose company is located in a small industrial park.
I can't wait to retire and UPS is putting the proverbial nail in my coffin.
1) Our UPS center is closed from 1-3 pm.
2) When a delivery is made and I'm not at my business, I request it to be left at my neighbors 30ft away. I complained about the driver not leaving a note stating that the package is next door. I pride myself in quick turn around time to my customers and they should let me know a package is available so can work.
Now the driver is cold to me.
3) I try to get a package out and deliver it before 1PM to get it out yet. That doesn't always work, so I go to my neighbor who is sending out many packages daily, because I'm semi-retired and I'm not going to wait until 3PM to bring the package to UPS. Now my neighbor said that the UPS driver complained that I don't for pickup and that extra packages shouldn't accepted by me and his other neighbor.
I'm losing my appetite for UPS now for they used to be conscienteous neither.
This not done, but perhaps 5 times a month "tops"
Another thing is my shop covers a large area and if I'm not there in a few seconds- very heavy door pounding begins.
Sometimes it can take up to 30 seconds to reach that door. That whole attitude is disrespectful and disgusts me. The sad thing is the driver takes home much more than I do.
I have seen many complaints about UPS drivers but no complaints about the internal affairs of working at Worldport. I've been a loader for UPS for over a year and my reviews of the job are mixed. I have met many great and hardworking people and many times the volume for the night is insanely high. As part time employees, we work much harder than full time employees and are paid less due to fewer hours. A big problem at UPS is laziness. Ramp employees are paid to hog the break room for half the night and sleep or play on their phones. I'm not allowed to have my phone while I work, why should they? And shifters are another group of lazy employees. Shifters are supposed to bring me empty containers and move full containers to the docks. Usually I am the one finding my own containers and at the end of the night I am pulling multiple containers while they wait for me by the dock.
The biggest problem at UPS is upper management. Many people that have these positions are not hired from within the company and know nothing about what my job is really like. How are they able to tell me how to do my job when they have never picked up a package in the first place. The only competent employees are the part time supervisors who have worked their way to that position and understand what needs to be done and handles it the proper way.
There are many changes that need to take place at UPS if the company wishes to gain the trust of their employees back and it has to happen NOW.
I had ordered a couple bottles of wine from a private vineyard to have for New Years dinner. I received a call from UPS @ 8:30am that the wine was to be delivered 12/30/08 between 8:ooam and 7:00pm and would require an adult signature. I stayed home all day waiting while my husband and one son were out working in the yard. The wine never came! Checked my tracking # the next day and it stated "12/30/08 @ 1:40pm receiver was unavailable to sign on the 1st delivery attempt". Next attempt will be on 1/2/09(a little too late). We never heard a truck(we live on a secluded driveway) and never had a notice on the door of an attempt and UPS has been here many many times before. Went on line to complain and you can't unless you have a lost, damaged or c.o.d. problem. Not that it will matter, but can't wait to see UPS person for tomorrows delivery attempt, if it actually happens.
UPS shows it delivered a package to my door on 4/23 at 7:11 p.m. I never got the package. I arrived home that night no later than 7:20 and there was no package. That means either: 1. Someone managed to steal the package within minutes of delivery, which means they were probably following the truck. 2. The driver is lying and kept the package himself., It was jewelry which was probably obvious from the size and return address. Now the jewelry is no longer available so even though I'll probably get a refund, I won't get the ring and bracelet I wanted. My biggest complaint about UPS is that they leave the packages in full view of anyone driving by. I have a porch with shrubs in front so why don't the drivers have the sense to hide the package behind the shrubs so it's out of view from the street? This should be part of their training. Surprisingly, I've never had a package stolen before and I order often. I think UPS should have to reimburse the company I ordered from because this is clearly their fault.
I went to pick up a package at the UPS facility after multiple failed delivery attempts because they cannot get the concept of just leaving the package at my door per my request. When I went to pick up the package at the facility the woman working there "Myra" was the worst person I've ever dealt with in customer service. She was rude and unpleasant and when I simply wanted to know the whereabouts of my package, she told me "it's not my problem, it's your fault you weren't home." Then after blaming me for their failed delivery, she tells me the package has been sent back to the shipper and then refused to communicate anymore with me when I was asking her additional questions, even when there was no one else in line. It really turned me off to the whole process and especially this facility. Beware of this location and especially "Myra", she will be the African American woman with an attitude standing around not willing to help.
Guaranteed delivery of 10:30AM CST. Driver failed to deliver, with the reason being missing suite number. The suite number is on the shipping label. The response was the driver has returned to the station and will deliver on the next day, and the compensation offered was the refund of the shipping costs.
The delayed delivery cost far exceeds the cost of delivery.
I had a delivery that was lost (a laptop computer that I ordered from MacMall, who is also to blame in this mess) on August 14th, now 11 days ago. I've tried everything in the world to try to track my package, or get proper compensation, and it has literally been a comedy of errors and incompetence. But it's not funny anymore. The story is too long to write, as I've been documenting this mess, and the list of screw-ups and idiots is over 30 items long. I've had no fewer than 30 phone calls, repeating myself, still, to NO avail. Get it write UPS. This is not fair. I ordered a computer. I want the computer. Fix this! Brown - you know what you're doing for me? You're giving me a damn ulcer. Figure it out!
IOur UPS driver will ONLY leave notices on the fence. We have to guess what time of day he will be delivering packages and be at the gate. He claims that because he was bitten by someone else's dog a long time ago, he is afraid to knock on our door.
He says is afraid we will "turn the dog loose" on him. We have NEVER let our dogs out of the house when any deliver person has come to the door. We have talked to TWO successive Supervisors and they say there is Nothing they can do about this situation.
He has gone so far as to SEE me in the yard with the dogs and when I was walking towards the gate, he got in the truck and drove away! He wouldn't even wait for me to get to the gate and sign for the package!
He continues to do this, even with Critical Medical Supplies, such as INSULIN!
The UPS guy left a sticker on my door without knocking the door AND without caring to drop the package off at the leasing office of the apartment building where they are usually dropped off. This on a Friday so I called and found out that I cannot get my package till Monday because UPS only delivers special items on Saturdays and making up for their screw ups is not important enough for Saturday delivery even though one trip would deliver for multiple customers at the complex.
ups working conditions
I worked at UPS from about 2000 until 2007. Originally, I started working in a better, smaller hub that didn't have a lot of toxic dusts and diesel exhaust. The working conditions were tolerable and the work was reasonable for the pay. However, in 2004 the place was closed down and we were transferred to a bigger hub, more common to what most UPS employees would be accustomed to. There the working conditions were much worse. The work was pretty ardous and the conditions were abysmal. If it was an ordinary office with ordinary workers that voiced their complaints more easily and freely, there would have been some drastic changes. But maybe because of the people that are hired there or the culture of UPS, the employees don't seem to voice their complaints or note the poor working conditions. It's hard to write this without sounding like a whiner or complainer, but I strongly regret working there. And I would encourage just about anyone else to avoid working there and consider working somewhere else.
Once, I was transferred there in 2004, I was an unloader in the back of dusty trucks, inside a dimmly lit hub. The hub is poorly kep with dust swirling all over and there are UPS package cars driving in from a day's work and the package cars are emitting diesel exhaust. And the trucks are started up during the shift to be moved to other spots throughout the hub. As I worked there for the first eight months, I didn't notice any symptoms, but after having worked there for about eight months, I began to feel chest tightness and made this throat clearing noise. I would have difficulty staying asleep at night. I saw some doctors early on and they didn't suspect it was cause of my working conditions. But I had a suspicion early on that it was. Some doctors thought it was GERD, but eventually that was ruled out. I eventually saw an allerigst and he was pretty certain it was a result of working at UPS. This is about a year or two after I first began feeling the symptoms. I was in a bit of a bind, I now needed the health insurance for the symptoms, but I was only being insured by the company that was causing these problems. Needless to say, this was pretty frustrating. In 2007 I eventually quit and sued UPS, but won a very small settlement. I have already spent that money on the medications and treatment. I continue to have the asthma and allergies from having worked at UPS and I'm just hopeful that my condition in improves. There is so much I would like to do, but I feel limited by the chest tightness and the medications I'm having to take.
I would encourage anyone to strongly consider your health before working at UPS or working anywhere else for that matter. Make sure the working conditions are safe and won't cause a reaction. Knowing what you're exposed to is helpful. You can ask for the MSDS to find out what you are being exposed to.
If anyone else has worked at UPS or is continuing to work at UPS and is experiencing breathing problems or a condition that is similar to mine, perhaps we can contact each other or if there are a few of us or if you know of more that this kind of reaction to having worked at UPS, perhaps we can file a class action lawsuit against UPS. It doesn't feel fair that these kinds of conditions can lead to a chronic health problem.
Please, if you have experienced something similar from working at UPS, please contact me at [protected]@yahoo.com
Thanks, and hopefully we can build a case.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hmmmm crazy I work for ups and I had been off for over a year due to throat swelling and esophigial closures
awful company
I have not received a box that hasn't had smashed and torn corners or holes from UPS. They will not allow you to pick up a package unless you call the day before to stop the delivery. Virtually no weekend service. Missed delivery on a Friday that required a signature. I was left an "InfoNotice" which only information was that they would attempt a 2nd deliver on Monday. There was no reference of where I could pick it up. I called the 1800 # after I got home on Friday to find out where the package was so I could pick it up. I was told I could do one of two things: 1) Cancel the Monday delivery and pick it up Tuesday. Or 2) Hopefully receive the delivery Monday, but if I did not I must call before midnight to cancel Tuesdays delivery and pick it up Tuesday. Either way I do not receive my package in time. I could not go pick up my package Saturday or Sunday because of the "processing" required.
Thank god, my prescription drugs are sent via fedex and not UPS.
The complaint has been investigated and resolved to the customer’s satisfaction.
won't ring my bell
The UPS center at Maspeth is notoriously bad at getting your package to your house in a timely matter. However, apparently there was a change of drivers for my area, and the week before Christmas showed an amazing improvement in UPS' deliveries. The driver actually left giant boxes behind the house, on a set of stairs to the basement.
This week, however, I ordered something with guaranteed two-day shipping. I was not at home at the time of attempted delivery, but I know there was someone there in my place. I came home to find an InfoNotice and proceeded to be frustrated. The driver actually came up to the house, only to not ring our door bell and leave a notice. Now, I have to wait until Monday the fourth because they won't deliver tomorrow, or Friday, or on weekends. I never use UPS willingly, and this just enforces that opinion.
The complaint has been investigated and resolved to the customer’s satisfaction.
Today, there WASN'T even a slip showing an attempt when I got home today. Then, I checked tracking, only because I remembered that it was scheduled for this week, and the UPS "InfoNotice™" had blown into the bushes! If I hadn't checked, I wouldn't have even known!
It is covered with the usual scribbles so one doesn't have a clue. (These forms are worse than ever.)
And of course this means I wont see it until Monday, as they are off Thursday and Friday and don't deliver on weekends. Or even later, as the driver won't take the signed slip, even if I nail it to the door with a body part...
I now ALWAYS specify any shipper EXCEPT ups whenever I order anything that needs to be shipped. USPS works best, for me, for these small packages. But not all vendors have the option, or only some 'next-day' lunacy.
I had a great UPS driver in my area in Detroit, Michigan. We got a new drive in November. He left packages by my side door on the driveway, obviously visible by anyone walking or driving down the street. My other delivery person rang the doorbell and if there was no answer, he proceeded to the backdoor.
The new driver left a notice without even ringing the doorbell if a signature is required.
I want my old driver back.
bad bad service
So you UPS said they would deliver by the 25th (Christmas). It shipped out on the 19th. I figured, they said the 25th, I'd give them to the 26th. Now, they are delivering on the 31st. It was a gift for my wife. She and I understood that it would be 'delayed' as standard shipping takes 4-6 days for this item which weighs under 12lbs. However, we were hoping to get it by the weekend since we would be visiting family. Now, some may say... it is delayed due to the holiday season.
Well, I worked for UPS unloading trucks on the rollers. 2000 packages per hour per 2 persons. And although more trucks come in during the holiday season, there are more docks, and more employees to handle them. So the delay is not because of the volume. In fact, UPS prides itself on efficiency. UPS delivers over 1 million packages a day. Very much like the Post Office, which handles 800, 000 packages a day. So it isn't the volume increase, because the system can handle it. So what is it?
It's the personnel. UPS employees don't care about your package. They don't care about damaging... about losing them... in fact many OPEN them... to peek if it's something they like. High end purses, cell phones, car parts, were some of the things I know were taken from customers. And they wanted to open the boxes going to rich zip codes such as beverly hills, manhattan beach, malibu, palos verdes, santa barbara, montecito, etc.
UPS publishes their findings on efficiency, volume, satisfaction. However, they don't publish any findings on complaints, unsatisfied customers, and damaged goods.
So when I sent out (2) large picture frames from a small business I own, I had the UPS clerk package them (otherwise they're not insured - even if you pay for insurance - very fine print). I knew the risks. And sure enough, they lost (1), damaged another. It was sent back to the hub were it layed for 8WEEKS. All along, I had UPS customer service saying that the item was thrown in the trash because it was unsalvageable. And who decides what is unsalvageable? The guy that damages it. The same guys that kicks to make sure it's broken more. The same guy that looked in the box, liked it, and the placed it as a damaged item. Usually, even damaged items make it back. However, sometimes, when they see that it isn't pricey or if there was no insurance (or the possiblity of paying on a claim), the simply discard it.
The following is the communication between myself and UPS: " Subject
General / General
Customer 10/14/2009 11:05 AM
Dear Jessica, The main reason why I'm petitioning to you is because the personnel at the store "don't know anything about it", is what I've been told. I have gotten no call backs and no information other than what I find on UPS.com. The personnel is completely unconcerned and unprofessional. All I want, is my item back, regardless of the condition. There is no reason to keep it and/or dispose of it. I paid a fee to handle this item, which was clearly marked "fragile" several times. Now the item is broken and I'm getting no answers, from them or you. Jessica, this is a start up business and these were my first orders. Two (2) of them resulted broken. Clearly the lack of knowledge at the UPS Store and the failure to expressively inform the customer contributed to this issue. I am not happy with the service at UPS so far. I must ask that you close my account and delete my information from your system. I expect my item to be returned as UPS has no right to keep, dispose of, or otherwise keep MY property. You were paid to handle, not decide it's outcome. I can care less about the claim, I would like my item back."
Response (Jessica W.) 10/15/2009 01:16 AM
Dear ******,
"Thank you for your response. Unfortunately, I am unable to help you with this matter. Please contact the shipper for further assistance. If the shipper has any questions about the claim, please ask them to contact us directly.
I understand your point of view, and I sincerely apologize for any frustration and inconvenience associated with this situation.
Please contact us if you need any additional assistance.
Jessica W.
UPS Customer Service"
Well, 2 months later, I received a card saying I could pick up my item at the Cerritos customer center.
I didn't. I refunded my customer her money. I switched to FedEx. I just received an invoice for $53.45 from UPS for my account dues. Didn't I cancel that account with customer service. Oh yea, they don't care.
Bottom line... DON'T USE UPS. As a former customer, a former employee, and current FedEx user, DON'T USE UPS.
The complaint has been investigated and resolved to the customer’s satisfaction.
UPS promised, and I paid for it to be delivered the next day. I tracked the shipment till it was ready for the last leg at 10:00 PM on Friday, but it was delayed till after the weekend. Their last e-mail to me stated: (Any package that arrives after 10:00 a.m. at the destination facility is unable to go out that same day, )!
I still keep copies of their e-mail!
A. AlGahtani
+[protected]
late deliveries, no information
I am increasingly frustrated by UPS delivery, my last 6 deliveries were consistently 2-3 days late. The driver didn't make any attempt and put a fake entry in the tracking system" Recipient no available". But in reality he never made an attempt as i was home that day/time ( since i work from home) and there was no info notice on the door.
My last delivery was a " 2 day service " and reached me after one week. Even then finally i have to pick it myself from the local UPS facility.
I have lodged several complains about it with customer service, but no body ever returned the call.
Even now when i am writing this complaint, i am waiting for a delivery to happen, but i know it won't happen. Interestingly the system shows delivery happened at some place in IL and i live in CT date of delivery is 12/03.
Tracking Number:
1ZV27F180300026714
Status:
Delivered
UPS has delivered the shipment.
Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver.
Delivered
Delivered On:
12/03/2009 5:17 P.M.
Location:
PORCH
Delivered To:
BUNKER HILL, IL, US
Shipped/Billed On:
12/21/2009
Type:
Package
Service:
GROUND
Weight:
.30 Lb
i have kept my last 6 tracking numbers, is there any place i could complain against UPS, i tried calling UPS CS without any resolution.
i have attached two screen shots from their tracking system, i have many more.
The complaint has been investigated and resolved to the customer’s satisfaction.
ups does not prctice what they preach
I am a Christmas help employee for UPS in Montana. We make $8.50 an hour to ride along with a driver and deliver packagess. My driver chewed tobacco and spit it out in the street and on peoples property. He drove the truck while texting, he almost hit a small chevy. i had to yell watch it.
We are constantly getting in and out of truck and are told to run, drop pacakege, no pl;astic protection, sometimes no signatures and are told to just drop at front door. Even if the package is visible. They do not respect the helpers . i was told by the driver that the good thing about ups is that they don't drug test. What? Thats scary...
The complaint has been investigated and resolved to the customer’s satisfaction.
idiot drivers
I ordered christmas gifts online to be delivered on 12/15/09. My hubby works nites so he stayed alert all day waiting for UPS to deliver. After no sign of package around 7pm that day, i checked tracking. I was alarmed when ups claims that the package was delivered 10am 12/15. Further investigation revealed that driver "claims" the package was left behind a DUST PAN on the porch. WTF... a box containing 299.99 game system was left with no knock, ring, or rap on the door. Not even placed between front door. UPS claim that it is the drivers discretion to leave packages. The driver must be an IDIOT to leave any box behind a flimsy DUST PAN. Right now iam sitting waiting for the replacement to arrive. I will not be using UPS if I can avoid it. They are moroons.
The complaint has been investigated and resolved to the customer’s satisfaction.
So I ordered a few objects online early in the week and it was crucial that they be delivered before the weekend. I got home from work on Thursday and there wass a missed delivery notifcation on the front door. I thought, "Ok, Friday is fine. I will be able to get it all together Saturday." On the back of the notification there is a place to sign that removes UPS from all liability due to lost/damages that results from the driver leaving the package. I signed it and left it on the front door for the driver to see. Well I got home today, Friday, after a long day at work and there was a second missed delivery notification. The idiot either didn't look at the notification or looked at it and ignored it. So I called the number on the notifications. The lady on the other end of the line said, "He was probably protecting your packages because they were electronics." Ok that is fine and all but when the objects need to be recieved before a certain date so I can have everything put together on time it is a little annoying. I am going to the delivery hub later tonight to pick up the packages. If tey lost them or something like that I will rip someone's head off.
My wife was taking our son to the doctors on Thursday. She got off the highway and was traveling a little country road which the doctors office is on, when a UPS driver crossed the double yellow line. He was coming straight for our minivan. My wife swerved hard to the right to avoid getting hit head on. She ended up hitting the curb and ending up on the grass in front of someone's house. Distroyed the tire on the van, but everyone was okay. UPS driver just kept going. Never stopped. I do some work with UPS in our area, and I will find out from the higher ups in our area who this diriver is. UPS has recently put GPS traking in there vehicles. I have the date and location the incident happened and they can track the vehicle location as well as the speed of the driver. I will find out the truth.
service
Don’t use UPS for rapid delivering, even you pay money, they don’t care. I have paid 2 days for package delivering from New York to Des Moines, IA. 2 weeks I’m still not receiving my package even the packages arrive in Des Moines after 1 day of purchase day. UPS Des Moines is lazy. I have found out a lot of complains about UPS service in Des Moines. If you want to use UPS service think twice before.
The complaint has been investigated and resolved to the customer’s satisfaction.
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One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.
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Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:
- Service issues: Delays, lost packages, or delivery errors.
- Customer service interactions: Responsiveness, attitude, and resolution efforts.
- Product handling: Condition of the package upon arrival.
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6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.
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UPS phone numbers+1 (800) 742-5877+1 (800) 742-5877Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 10 10 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 54 54 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone numberUSA+1 (800) 782-7892+1 (800) 782-7892Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone numberFor International Shipping+1 (502) 835-5471+1 (502) 835-5471Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click down if you have unsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone numberTalent Acquisition Specialist+1 (650) 604-3268+1 (650) 604-3268Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click down if you have unsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone numberSpecial Projects Manager+1 (516) 404-8466+1 (516) 404-8466Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone numberAssistant Director Of Accounts
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UPS emailscustsvcinen@ups.com100%Confidence score: 100%Support
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UPS address55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
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