UPS review: The truth about ups 383

UPS shipped a package that I did not designate as a required signature as it was a ebay confirmed address...they returned as they said there was 3 delivery attempts and no signature.

They returned to me (no signature at my end!) and then told me that they will not reship at no charge!

"it is up to the driver"

my package is to be delivered on the 4th of November 2010 in the tracking information page it says the updated delivery date is on the 3rd of November 2010.I spend my whole day at my home on the 3rd and the 4th of November but no package was delivered. even send the C3 document on the 3rd of November.Is this the way they treat for their costumers?How can anyone trust their service?I paid $ 283.1 for my package but I'm getting a very poor service from them.

I ordered skull candy headphones and i was supposed to get them today so this lady came to the door and she like i need 5.28 om like ok give me a couple minutes let me go grab some money and then i went upstairs looking for some money and i couldn't find anything so i kept looking and then i heard the doorbell ring and she was standing in her truck and was like IF YOU DONT HAVE THE MONEY NOW YOU SHOULD COME TELL ME NOT MAKING ME WAIT AND THEN AND SHE LIKE ILL BE BACK TMMRW i had told her to wait a couple minutes and ill be there with some money she did not ANY PATIENTS OR RESPONSIBLITY UPS I AM VERY DISAPOINTED IN YOUR SERVICE.

Here is a new twist from UPS. My daughter was on vacation and needed some files from her computer to fill an urgent request from a client. I sent it Next Day Air, with delivery before 10:30 AM the next morning. She did not receive it until 5:09 the next afternoon. When I called the UPS Store where I mailed it the clerk told me to come in with my receipt and they would refund my money. I went to the store and was told the delay was from an "add'l security check by gov't or other agency-beyond ups control." They would not refund my shipping. I called UPS customer service and got the same story. NO ONE could explain why it took 6 and a half hours to make a security check. I do not believe this to be true, but a very timely and convenient way for UPS not to take responsibility for an error in their delivery process. Look for the "security check" excuse in any of your late deliveries. I will be anxious to see how often this excuse is used. Never again for me...

You should have had your money ready, and the driver should have been kinder.

there nothing but liars they put down that i refused the package because it was damaged meanwhile i neva even received it they must have damaged it and put down i refused it for damage gave me nothing but a run around this company needs to hire better drivers

Waited all day for a baby bed that we really needed and was garanteed with diapers.com to delivered within 2 days on friday. Friday night at 8.55 pm UPS calls and is asking for our street address even though diapers.com had it in order to finalize the payment. Aparently UPS tried to find us at 11 am but for some reason the driver was to stupid to call us or find out where it is. Why did they call at 9 pm? [censor]ed !
UPS tells me that we have to wait until monday for our baby bed. Well, I canceled the order of course.
Rediculous service by diapers.com and the [censor]s from UPS!

We live about 2 miles from one of their hubs. They land at our airport which i regularly see pass our house and YET it takes them nearly 12 hours to deliver! I had monitored a package on their so called Tracking Information. It left their depot for delivery at 7:53 am and its now 6:30 pm and STILL no sign of the delivery guy. Excuses, Excuses. "Its Christmas so we're gonna be delayed". This happens no matter when it is. I just wish Amazon and other online companies gave you the CHOICE of courier.

working for ups makes me wanna die

I need a job I ll take yours when you expire.

UPS training policies and their management's complete disregard for CUSTOMER SERVICE combined with employees who don't give a damn appears to be the problem with UPS.

A new UPS Driver in Champaign, Illinois has ruined my YEARS of previous excellent satisfaction with UPS services. The regular delivery person for my neighborhood is outstanding. But, the new driver, this week demonstrated a side of UPS that left me unsettled. The new driver rang the doorbell, and I immediately answered, I could see the UPS truck, but the driver had gone next door. I didn't see a package at my door and assumed that he rang my bell by mistake. As the driver is returning to his truck, he says that he threw the package in the bushes. I asked why he would do that, the driver asked if I'd rather have the package stolen. Tough call- package left at the door or thrown into the snow (in a cardboard box)? It's a no brainer. The driver confidently defends his training of placing items in the bushes and snow because the snow was not melting.
Watch the UPS driver defend his actions on YouTube: http://www.browncafe.com/forum/media.php?do=details&mid=137
A manager or supervisor (Sarah) from the Urbana, Illinois office somewhat defended this position stating that he should have placed the package in a plastic bag before putting into the snow and bushes.; search for "[censor]ic UPS Driver Leaves Package In Snow." I am highly disappointed that UPS allows this. Electronic items are NOT cheap and it's simply not right to place cardboard boxes containing electronics in the snow. Big Brown let me down, today.

SALAAM, AISHA, AKILAH
#[protected]
HELLO MY NAME IS AKILAH SALAAM I WAS INTERVIEW AND HIRED TO WORK AT UPSFOR SEASONAL HELP AS A DRVER HELPER I LOVE WORKING AT THIS COMPANY . MY PROBLEM IS WITH MY CHECK, I HAVE NOT RECIVED IT. IN LIFE WHETHER WE NOTICE IT OR NOT WE DO THINGS FOR REWARDS.YOU SMILE AT SOME ONES WAITING FOR A SMILE IN RETURN, YOUWORK TO GET PAID AND EAT TO BE FULL RIGHT OK. ITS BEEN 9 DAYS PASS THE EXPECTED TIME FOR ME TO GET PAID FOR MY HOURS OF WORK . I VE TALKED TO MARINA.S THE PERSON THAT HIRED ME AND SHE SAID THAT ITS GOING TO BE LATE BECAUSE BEFORE I WAS HIRED SHE SHOULD HAVE MADE SURE MY BACKGROUND CHECK WAS CLEAR BEFORE I STARTED WORKING .BUT I CANT TELL THAT BEATIFUL REASON TO LANLORDS OR BILL COLLECTORS. FROM THE START IVE TOLD THE TRUTH THAT I WAS A CONVICTED FELON FOR DRUG SALE CHARGES NOTHING MORE AND YOU WILL SEE WHEN OR IF A BACKGROUND CHECK WAS DONE I FEEL DISREGARDED BECAUSE I DIDN'T NOT HESITATE WHEN AND WHERE EVER I WAS ASK TO WORKED.AT THE BOTTOM OF THIS IVE RECORDED THE DAYS IVE WORKED WITH OUT PAY. I REALLY LOVE WORKING FOR THIS COMPANY BUT I CAN'T WORK FOR FREE PLEASE HELP ME TO UNDERSTAND THIS SITUATION.EVERY ONE ELSE THAT WAS HIRED ON THE SAME DAY AS I WAS BACKGROUND CHECK FINISH, THEY ARE WORKING AND GETTING PAID, I REALLY NEED THIS MONEY. I FEEL THAT THIS IS UNFAIR AND I WILL LIKE TO BE TREATED EQUAL.AND I KNOW IT CAN BE DONE BECAUSE UPS IS A EQUAL OPPORTUNITY EMPLOYER.RIGHT

WEEK-1
DECEMBER 1 2010______________ORIENTAION________4HRS
DECEMBER 3 2010______________ WAITED ON A DRIVER_________2HRS
AT THE UPS BUILDING
IN SLO
---------------------------------------------------------------------------------------------------------- WEEK-2
DECEMBER 6 2010______________ LOS OSO ROUTE______3HRS 2-5
DECEMBER 7 2010______________ SLO/DR, ROBERT______3HRS10-1
DECEMBER 8 2010______________ SLO/DR, ROBERT______4HRS10-2
DECEMBER 9 2010-----------------------------------------------------------------
MARINA CALLED AND SAID I CANT WORKED BECAUSE THE BACK GROUND CHECK WAS NOT BACK I DID NOT WORK----------------------
DECEMBER 10 2010-------------------------------------------------------------------
TERRI THE HELPER DISPATCHER CALLED ME IN TO WORK WITH
DRIVER ROBERT ON THE SLO ROUTE I DID
DECEMBER 10 2010____________SLO/DR, ROBERT________3HRS10-1

I know it's not of much comfort, but often when starting a new job you won't receive your check for nearly a month. I have worked in retail both at the holidays and during the regular season, and it wasn't uncommon to wait for the next (second) pay cycle to come around before receiving a nice, healthy check. I wish you luck!

I ship from USPS almost daily for the past 3 years. I had to ship from UPS for the first time last week...they ruined the item being shipped and denied my insurance claim blaming the damage on "improper packaging". Fool me once, shame on you, fool me twice, shame on me...no shame on me because I will simply never use UPS again.

Could not agree more! I have been dealing with these idiots over delivering my packages to the wrong address since 1997 and here it is 2011 now! The reason they're brown is because they're [censor]!

We shipped cases of product to Canada via UPS on 11/23/10. The Driver gave us the tracking numbers, but did not have paperwork, he took the cases and said he would return with the paperwork but did not return. We were called and informed that only 4 cases arrived and 1 was damaged. We called our local UPS office in Tampa and tried a trace the Rep Chrystal Durocher would said here system could only find 1 tracking number as being picked up, but did not show a delivery. Afetr 4 weeks with no answer from Chrystal, we called trying to place a claim- ended up, after getting shunted thru 4 other people, to a person named Jaoquin who also confirmed that there was a recoed of a pick up for 1 tracking number, but no delivery. I told him that there was already 4 cases delivered and there was a damaged case, and that I was being honest and not claiming for the entire shipment. He said he would start an investigation. Today, 1/6/11- i received a call from a person at UPS named "Unique" who now said there was no recored whatsoever of any pick-up on any cases (the pick-up record must have majically disappeared). Unique also stated that since there was no paperwork, UPS would not honor any claim, but that we should call for an inspection of the damaged case that they returned so perhaps a claim could be filed on that. To sum up- UPS makes a delivery, returns a damaged case and claims there was never any pick-up so they won't have to pay a claim (oh yeah, and majically has disappearing records). Hope this helps people choose who to use for package deliveries, for me it will no longer be UPS and every business contact that I know is getting a copy of this post.

I shipped a package (an 11" x 14" envelope) from California to Ontario Canada. I went into my local UPS office. The charge was already kinda high--$18 for non-rush delivery, but I paid it. Little did I know that they would hold the package and charge the recipient an additional $50 to deliver it! Additional fees by UPS were never disclosed to me at the time of shipping. They charge a "customs handling fee" that the recipient or myself had to pay. When I argued the charge, and my recipient balked, they wanted $30 to ship it back to me! They said if I didn't pay up, or she didn't pay the $50 to get the package, they would destroy it by Friday! This was a gift, handmade by myself, and I didn't want it destroyed. We wound up having to pay the $50. UPS is a rip off, and I will never use them again.

I travel a lot and I schedule all my deliveries when I am town. I had an order that was delivered to UPS on 1/10/11. The weather conditions was not good, so it was not delivered. However it is still not delivered and the weather conditions are fine. They were fine on 1/13/11 and It is now 1/16/11.

I called UPS and was told by Ann and Lycafa that they would guarantee the delivery to be no later than 1/13/11. After 7:00 p.m. on 1/13/11, I called UPS and try to reschedule my delivery since I was leaving for out of town the next day. I was rudely told by J.C. and her supervisor Matt that they would deliver it the next day and if I reschedule the delivery, I would be charged $6.00 and as you can see by this letter, it was not delivered the next day.

I know I won't have a choice, but if I did, I WOULD NEVER USE UPS. As my letter states, I am still waiting on my package. The only reason my package has not been delivered is because it is in the back of the UPS Truck. I guess they will deliver it when they get around to it.

Just prior to Christmas in 2010, I shipped a small package (a 11" x 14" envelope) from my Local (Tracy CA) UPS office, to Ontario, Canada.

The shipping was already expensive--$18, with no rush, but I assumed that was because it had to travel outside the USA. When my recipient was supposed to receive it a week later, she got a note stating that UPS wanted an additional $50.00 to deliver it. Why? UPS charges a "customs duty fee" that was never disclosed to me at the time of shipping. We both balked at the charge! When neither of us paid it within two weeks, while we argued the unfairness of the charge with UPS, they threatened to destroy it by friday of that week. We had to pay. They scammed us! UPS is a rip-off! Don't use them.

UPS denies insurance claim after damaging my $300 (insured)package I sent to someone. Package is worth $450 + freight. UPS states I didn't package it properly. I have been a major appliance dealer for 30+ years. I know how to package stuff. These idiots ran into it with a fork truck punching a hole in box ripping it apart damaging the heater inside. Triple wrapped in bubble wrap padded with 2 inch styrofoam all corners 1 inch styrofoam on voids on side & any void filled with peanuts. This box was tight with packing prior to shipping no movement or rattles just the way a refrigerator would be packaged. UPS has taken 40+ days to make up their mind telling me this & initially they said they would pay now they are denying the claim, since they did not pack it. I paid for the insurance in good faith & shipped in good faith. UPS screwed me I urge everyone not to use UPS if you value your stuff. That is the last for me.

Just got off the phone with the "investigations dept."...riiiiight! The most uncaring nonchalant woman that UPS could employee. She was not interested in my complaint only my phone number, and confessing that it would take 1-8 business days to uncover the mystery of why my package. It showed IN TRANSIT yesterday, and was stuck in that mode today. Of course no overnight delivery and its only been 5 days! Tried to explain if 9 packages leave with LeRoy on the van this morning and he delivers 8 a red flag should raise for not only LeRoy, but their scanning machine as well. BUT...8 out of 9 aint bad I guess? The Investigator only wanted my phone number. Had I not called them for the second straight day this item would just have never been missed. Problem is that this package that I was overnighting was a Valic check for $21, 689.00. So I cut this emotionaless android off and will have the check cancelled and delivered via USPS. I am sure that I will have a problem getting the $25 back that UPS charged for their fine OVERNIGHT service. Our corporation account will be discussed at the next formal meeting. Federal Express will likely receive the account. Rightly so...

i so hate ups. my sister mailed me some documents from LA using next day air and obviously paid a good price. I needed those papers for my husbands immigration interview. its been 5 days now n we still haven't received it. We are already done with our interview and that paper would be useless even if they ever manage to deliver it! We called them several times on the day we were promised to receive it and they blame it on the weather. Why don't u freaking blame it on ur useless lying company. i mean it shows online that its already in my area and yet its taking them forever. we even requested if we can pick up and they said no. i asked my sis to get a refund as i see no sign of it. probably they can't even locate it. they really have worst services and we should all avoid them as much as we can. I'm soo pissed :-(

UPS IS THE WORST SHIPPING COMPANY EVER. I WAS SUPPOSED TO RECEIVE A PACKAGE BY UPS, BUT OF COURSE UPS SUCKS SO BADDDDDD, THAT I NEVER GOT. FIRST WHEN I TRACKED THE PACKAGE THEY SAID THEY DID NOT HAVE THE RECEIVERS INFO ( IMPOSIBLE BECAUSE IF U DON'T PUT THE RECEVERS INFO IT WOULDN'T GO OUT) I CALLED AND GIVE THEM MY INFO, THEY SAID THE GOT IT ANDTHE READ THE INFO BACK AND EVERYTHING WAS CORRECT. WHEN I CHECKED THE TRACKING INFO ONLINE, IT SAID THAT, OUT OF BUSSINES, I CALLED AGAIN AND THEY TOLD ME THAT THE DRIVER WENT TO THE WRONG ADDRESS, I GOT MAD OF COURSE AND TOLD THEM SO I HAVE TO PAID FOR UPS MISTAKE IT WAS YOUR ERROR AND THEY TOLD ME THAT THEY COULDN'T DO ANYTHING ABOUT IT. THE BEST THING THE CAN DO IS TO RE-SCHEDULED THE DELIVERY. I TOLD THEM THAT I WOULD LIKE TO TALK TO A MANAGER AND THEY PUT ME ON HOLD AND THEN HANG UP. SO NOW I'M SCREWED BAD.

In the 6 Years I have lived at this address, UPS has yet to successfully deliver a package to my door without me having to call to complain. The driver has repeatedly "tried to deliver" to a laundry door, always leaving a hopeless yellow note that they were unable to deliver. Of course, they are unable to deliver since nobody lives in the Laundry Room, duh. Though, I have complained multiple times by calling the UPS customer service call center, they have yet to correct the performance of this incompetant employee. It is insulting and infuriating that he continues to purposely not walk up the 11 stairs to my front door until I have complained enough that I lose my voice. In a current episode, I've called UPS to complain about a package "out for delivery" since Feb 1 (1Z5281860305932053 - it's now 9pm on the 4th and I still do not have my parcel though this package is only traveling a total of 28 miles!). I spoke with a superviser Rachelle #2595 with no resolution, then her supervisor Sean #5281 with no resolution, then his supervisor Rachelle #2968 who hung up on me after I was on the phone for nearly 1hr 20minutes to be able to speak with her (note: even if she did care enough to want to help me, UPS does not empower her with to tools to make clients happy - their "hands are tied"). I am fed up with UPS. I have filed a complaint with the BBB demanding that the driver on my route be replaced and that an executive of the company appologize for all of the grief that they've put me through. Since they do not care, I do not anticipate that they satisfy my claim so I am boycotting UPS! I will tell you all, and everyone who I know that I think UPS is the worst company on the planet. Entrust them with your parcels and you may get exactly what I've received over the past 6 years - lost shipments, stolen goods from outside areas, countless delays, damage, indifferent "customer service" agents, and just pure LAZYNESS.

UPS cites local poor weather conditions here in washington DC as a reason for not having delivered a 1 lb package--from drop to deliver a 6 mile trip. I called to check on refund options two days later--they said there are none because its "...the weather's fault the delivery failed".

FedEx on the other hand DID deliver, the same type of package, from a nearby drop to the same addressee--they did it on time, before 10:00 AM. When it absolutely, positively, has to be there overnight...stick with FedEx and dump UPS (or be prepared for non-delivery and no refund).

Recently, I had a very expensive antique clock shipped to me via UPS. The clock was packed by a UPS store in Texas and sent to me in Washington State. When the clock arrived, it was completely destroyed. Now, the UPS store says that they will not refund the shipping charges. I sent pictures of the packing material to a professional shipper in California, and was told that it was improperly packed, which lead to the destruction of the clock. At this point, I will never use UPS or its stores again. They do not stand by their services, and have done nothing but stall the claims process.

Shipped my package on 1/14 to CT. It was a return so we used the address on the label, which was the UPS store. From there it wall went downhill. UPS store said the recipient didn't match the address in their system, so they rerouted. Turns out that was the wrong address. Someone signed for the package, but then returned it to the store saying it didn't belong to them. WTH? Fought with the center to get the address corrected and redelivered on their dime, since it was their screw up. Since then they have made four attempts to deliver. Out on the truck in the morning, back in the center by 4 because of "emergency conditions". Tried to deliver last Friday but said no one was available to sign, rescheduled for today. Out on the truck this morning, back in the center once again for emergency conditions. Rescheduled for tomorrow. That's their last chance. Will have it shipped back to me and try another courier. I'm done with UPS.

Today UPS said my package was on a truck for delivery by( end of day). I waited till 8:00pm and went back to the tracking and now it was changed for delivery tomorrow. Typical UPS they are so un reliable I do not know why anybody uses them. This is not the first time they let me down. I never use UPS if I am the shipper as they have bad delivery service and and are impossible to contact. They advertise customer service but just try to get someone at customer service. Use any body but UPS and you will get better service from any body else even PONY EXPRESS.

Cal Howe (2-9-11)

My wife did this not thinking clearly.she went for 30day trial. with the understanding she could return if not satisfied within the thirty days.her first few attempts they kept trying to get her to keep. she felt truely pressured by the representatives.they did finally tell her they would pay shipping with U.P.S. PLUS REFUND OF ORIGINAL 74.00.TODAY SHE ATTEMPTED AGAIN to get shipping info.well needless to say i got on phone and the rep was extremely rude. said we had to pay the shipping and that she would only recieve like 24.00 dollars of her 74.00.we are both disabled on disability.74.00 dollars is alot of money to us.so i just wanted to say that luminess is a scam ripoff.thanks for ripping us off you crooked s.o.b. please quit takeing advantage of people. and changeing things to your benefit.i think your company and product *** and is ###.thanks for being typical scam artist ***

I ordered some clothes for a Valentine's dance the 14th. My order was placed on the 28th of JANUARY because I figured, hey, why not let it come sooner?
Man, I was so wrong.
My shipment didn't leave until ONE WEEK later from New York. I live in Washington so I expected my package to come in in around 2 weeks tops, but no.. instead it's STILL in Pennsylvania THREE days later. I check in again 2 days later (February 10th) and now it's in Spokane, WA. So now I'm thinking, "Yes! It's only 3 hours away! Of course it'll come in by tomorrow!"
I was wrong, again.
Now UPS says there are "Adverse weather conditions." so my package will be delayed. It's a sunny day where I live so i check on google to see the "weather conditions" in Spokane. Just as I suspected, there are none.
My package says it will be delivered on the 12th, which is a Saturday.
Now wait a second, I didn't get the Saturday service package.
I check on the 12th to see if my some miracle my package will be delivered.
UPS NOW says "Scheduled delivery date: Februaury Tuesday 15th"
Excuse me?!
That's the day AFTER Valentine's day!
But how is it possible for my delivery to come on TUESDAY if
UPS doesn't take a day off on Valentine's Day?
It doesn't take 2 DAYS to deliver a package that's # HOURS away!
So don't ask me how that works.
I will NEVER use UPS again.
What a waste of my time.

What brown did for me
Problem: did not deliver package, did not knock, did not leave note
Said driver knocked and looked in window said house was empty offered receipts to the furniture store whom delivered my furniture
Jackie of Marietta (operation management systems) no valid call back number, no I.d number, just jackie.. couldn't assist me whatsoever.. which is outrageous.. I'm very displeased and will not be using UPS in the future

I ordered football jerseys for the family for the whole family. Paid the extra money to have the jerseys delivered BY wednesday! (plenty of time before game). Its now Friday, & they just updated the tracking info that the package will now arrive MONDAY! How useless are football jerseys the day after the superbowl! The package arrived at a nearby center at 1130am friday morning, but the service rep tells me that the package is in some kind of crate and wont be precessed until monday! Here is the best part! I was even willing to go pick it up, but that is against procedure! You would think some UPS supervisor, KNOWING the packages are already two days late, would shake a leg and make sure the packages are expedited to the customers! And the worst of it, is now I have to wait to receive the package, then spend MY TIME to return the thing! Thanks a Lot UPS! Really Appreciate how you do business!

I was expecting delivery on 2 Feb. The attempt was made at 2:34 pm when the rest of the world works. No problem, I understand. It was "estimated" to be delivered between 10:30 - 5:00 the next day. I took the afternoon off to try and catch the delivery before I had to go back to work at 5:00. They attempted delivery at 6:06 pm! Wasted day of work. The last attempt was "estimated" for 4 Feb between 2:00 and 5:00 pm. Again, I took the afternoon off to catch the delivery only to find the last attempt notice stuck to my door from a 12:27 pm attempt.

At this point I am boiling mad and call the local delivery center. The first person I spoke to gave me the standard "you can pick it up at our center" line. Not satisfied with that I ask to speak with a supervisor. Five minutes later I get a half-hearted, and probably fake attempt to see if the driver can attempt delivery again today. No can do.

So now a package that I paid to have delivered, and took time off work to receive, must be picked up by me at their convenience. How is it that UPS is still in business?

The shipper should have, when making up the waybill, marked the package for no signature required.
The UPS driver should have left a door knocker card where you could have given instructions and a sig to leave the package at the neighbors etc.

If you are the receiver, please provide the correct shipping address to the sender. If you are the sender, please select the Change Delivery button and provide the correct shipping address to UPS.

[censor]s, this is the second package in a row they cant deliver, my problem? I have a business and have been doing business with them and ac...tually quite satisfied till this lazy [censor] driver decided that delivering to my business was to out of his way i sat outside my business for three and a half hours waiting for a ups guy to pass by, meanwhile i had my laptop periodically checking ups and finally around 8:35 this message pops up no longer will i do business with them, while telling more people to dump them as a carrier, fedex is prevailing i have ordered several parts and asked my shipper to use fedex and have recieved about ten packages on average three days faster for about two dollars less...[censor] ups,

I've had a Post office box for 2 decades. Several years ago, a family member lived with me who asked to have a mail box installed so she could receive mail. She moved on, but I didn't take down the mailbox until recently, although only flyers and ads came to it. It was located near the place where other mailboxes are located--my back yard. I live in the country, and rarely travel to the back yard except to take out the garbage once a week. Months ago, I ordered a pair of $350 glasses, asked that they be sent via US mail, and was expecting them to come via my Post Office Box. I waited, and waited, wondering why they hadn't arrived. The small box fell on me when I opened my back gate. I was furious. I received 2 other packages that were supposed to come to my PO box. One, a package of vitamins and supplements, was in the sun for several days before I found it. I'd been ordering from the same vitamin company for years and years and they verified they didn't have my 911 address, only my PO Box. I contacted the UPS corporate headquarters, who had their district office call me (calling leaves no paper trail, you see). I was told they contracted with a company who provided the database. I asked them to tell the company to purge my 911 address from their system and they said they couldn't--they had no control over it. I asked why, if they paid for the data, they had no control? They said that all they could do was post a note to the driver not to deliver it to my 911 address. This is ridiculous. I prefer having packages sent through the post office, but some e-shopping sites I've ordered from for years only use UPS. Why, after years of honoring a contract between UPS and USPS, would UPS change the address in mid-transit? The answer is that once they have a 911 address, that's what they use--even if it's against your will and without your permission. I am making an effort to order only from online companies who use the US Post Office so that my package arrives at my PO Box, where it is safe and secure until I can pick it up. Anyone else have a similar problem? If so, if enough of us keep writing UPS about it and complaining, maybe they'll change their policy.

I have been waiting on this very important package for nearly 2 weeks and ups has had it all along! they need to be shut down. there are hundreds of law suits against ups right now and i think i will add to that number!

good luck with that. did you not get your acai berry magic diet pills on time?

I received a parcel to my door, which had been paid for along with shipping.

I contacted customer service in regards to the COD charges, for explanation.

On a package with goods worth $350 they claim there are COD fees of $106? Absolutely insane! The shipping itself cost more than that! The CSR wasn't able to explain the COD fees, either. Customs documents tell what fees are charged, and why. This woman stammered her way through what was not even close to an explanation.

I will NEVER be shipping UPS again, and will be certain I tell everyone of this horrible experience.

On February 11 2011 I missed a 1:44pm delivery called ups at 3pm I was told from an employee in their service center that I could meet the driver on his route or pick up my package at the service center she called back told me the driver said he would deliver the package after 5pm the same day. I waited from 5pm to 7pm and called back and was told that my package was going to be delivered. At 10pm I called and was told that I could pick up package at the service center by Feb.18th.

so upset with the people at ups for their lies. I needed those shoes for Sunday, I can not buy shoes in the stores I wear 12 narrow stores don't carry them so I have to order on line.And I paid extra for next day delivery.Have to wear red Sunday and now i have no red shoes. Thanks to the lies by ups employees.