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CB Credit Cards Verotel Merchant Services / VTSUP.com addebito fraudolento su carta di credito
Verotel Merchant Services / VTSUP.com

Verotel Merchant Services / VTSUP.com review: addebito fraudolento su carta di credito 8

A
Author of the review
6:31 am EDT
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22/05/2018 19/05/2018 29, 95 PAGAMENTO ON LINE 19/05/2018 07.14 VTSUP.COM*BANANA STA AMSTERDAM NL N. 645450

24/04/2018 22/04/2018 29, 95 PAGAMENTO ON LINE 22/04/2018 12.33 VTSUP.COM*BANANA STA AMSTERDAM NL N. 635644

21/04/2018 19/04/2018 29, 95 PAGAMENTO ON LINE 19/04/2018 17.56 VTSUP.COM*BANANA STA AMSTERDAM NL N. 635742

in queste tre date sono state prelevate somme dalla mia carta di credito illecitamente richiedo l'immediata restituzione delle stesse sulla mia carta. Se non otterò risposta in tempi ragionevoli sarà mia cura adire a vie legali e denunciare l'accaduto alla polizia postale. la mia mail di contatto è [protected]@gmail.com (mail usata per iscrizione di prova al costo di 5.00 euro). Inoltre chiedo l'immediata cancellazione di tutti i miei dati dal Vs database. Attendo un sollecito riscontro.

Verotel Merchant Services / VTSUP.com customer support contacts
Address

Danzigerkade 23D, 1013 AP, Amsterdam, NL

Website
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Dear Sir / Madam,

I have refunded 4 transactions, figured you would also want the payment on April 22 back. Please do note that you indeed did a trial signup for 5 euro on March 16, but never cancelled it. Next to this, you signed up again (full price) on April 19. Both memberships have recurred and we can understand that you did not want this.

However, please do seek our support directly next time. We email you after every transaction, provide email addresses and phone numbers, not only in this email, but also on our websites (www.verotel.com and www.vtsup.com). You have not contacted any of these, but instantly complained here. The result is the same; you have your money back, but we would appreciate it if you'd allow us to help you directly.

Kind regards,
Verotel Support
Verotel Merchant Services / VTSUP.com customer support contacts
Address

Danzigerkade 23D, 1013 AP, Amsterdam, NL

Website
File a complaint Write a review
Dear Giancarlo,

I'm sorry to hear you are unfamiliar with a charge made through our payment processing.

From our admin, I can see this charge was done through 3D secure (meaning the card was present when doing the
purchase).

Please, kindly contact livesupport@verotel.com to be assisted in finding out what this purchase was for, and if a
refund is applicable.

Kind regards,
Verotel Support
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

8 comments
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R
R
Rodolfo Pennacchia
US
Jun 23, 2018 5:05 pm EDT

sono rodolfo,
ho scoperto solo ora due addebiti mai autorizzti per periodo prova di € 5, 00...è una truffa ho 5000 amici su facebook rendo pubblico se non vi scusate

cancellate i miei dati dal vostro data base

giddyedgeoflight@tiscali.it

ma rispondete qui ho cambiato mail la nuova è giddyedgeofligt@gmail.com

avete prelevato senza autorizzazione il 10/4 29.95 e il 10/5 € 29.95

se entro tre gionri non riaccreditate sulla stessa carta denuncio polizia antifrode web sono in contatto con la polizia postale e con la mia banca siete dei truffatori

R
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Rodolfo Pennacchia
US
Jun 23, 2018 5:20 pm EDT

sono rodolfo,
ho scoperto anche il terzo addebito del 10/6 VTSUP.COM*BANANA STA AMSTERDAM

10/06/18
29, 95 LO BLOCCO IMMEDIATAMENTE CAncellate tutto ladri
finale della mia carta **** **** **** 2388

DENUNCIA ALLA POLIZIA POSTALE
VERRETE RINTRACCIATI

TRE addebiti mai autorizzati per periodo prova di € 5, 00...è una truffa ho 5000 amici su facebook rendo pubblico se non vi scusate

cancellate i miei dati dal vostro data base

giddyedgeoflight@tiscali.it

ma rispondete qui ho cambiato mail la nuova è giddyedgeofligt@gmail.com

avete prelevato senza autorizzazione il 10/4 29.95 e il 10/5 € 29.95 e il 10/6€ 29, 95

se entro tre giornii non riaccreditate sulla stessa carta denuncio polizia antifrode web sono in contatto con la polizia postale e con la mia banca siete dei truffatori

questo il mio telefono cellulare [protected]
rodolfo

D
D
davide11
IT
Oct 26, 2018 3:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

salve ho riscontrato sul mio conto corrente dei prelievi non autorizzati. come posso procedere per chiedere il rimborso .. grazie

la mia email e davidawz@hotmail.it

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Nov 20, 2018 2:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of davide11

Dear Sir,

We have refunded the transactions on your card.

Kind regards,
Verotel Support

A
A
antonio nacci
IT
Nov 07, 2018 10:06 am EST

I found an unauthorized withdrawal from my account.
I have no idea who this company is. I remember giving my details to a trading company, but I have never authorized any payment on my postepay-evolution ... 9260.

They took € 39.95 on 10/25/2018 and a further attempt again from a vtsup.com * Banana Sta.

Does anyone know who these people are?

I request a full refund with credit on the postePay evolution card

in the absence I will present a complaint to the Italian postal police.

best regards

Antonio Nacci
antonio.nacci@alice.it
phone [protected]

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Nov 08, 2018 8:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Antonio,

We are unable to find a transaction on this email address. We would therefore ask you to contact us via livesupport@verotel.com. In order to find the transaction we would need to have the first 12 digits of your card (you may give this to us over the phone)...

Kind regards,
Verotel Support

A
A
andrew solaz
US
Nov 11, 2018 1:48 pm EST

Aspettoun vostro rimborso x 2 volte 29.90 presi sulla mia carta senza aver fatto nessuno abbonamento
Email driusol@yahoo.it

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Nov 20, 2018 2:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir,

We have refunded the transactions to your card.

Kind regards,
Verotel Support

V
V
vaschetto
IT
Nov 14, 2018 3:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ho scoperto oggi tre prelievi non autorizzati sulla mia carta :
9 / 10 / 2018 5 E.
12 / 10 / 2018 29, 95 E.
12 / 11 / 2018 29, 95 E.
Attendo un vostro immediato rimborso ad evitare azioni legali da parte mia

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Nov 20, 2018 2:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of vaschetto

Dear Sir,

Please send an email to payments@verotel.com containing your email address, full name and first 12 digits of the card. We will resolve the issue for you.

Kind regards,
Verotel Support

F
F
Francesco Ciccio Terruli
US
Dec 10, 2018 12:29 pm EST

hi
refund me, 3 operations unathorized:

10/12/2018 06/12/2018 29, 95 € PAGAMENTO POSTAMAT ALTRI GESTORI 06/12/2018 04.10 vtsup.com*Banana Sta Amsterdam NLD OPERAZIONE 693706 CARTA [protected]

08/11/2018 06/11/2018 29, 95 € PAGAMENTO POSTAMAT ALTRI GESTORI 06/11/2018 04.12 vtsup.com*Banana Sta Amsterdam NLD OPERAZIONE 641717 CARTA [protected]

09/10/2018 06/10/2018 29, 95 € PAGAMENTO POSTAMAT ALTRI GESTORI 06/10/2018 04.16 Banana Stash Amsterdam NLD OPERAZIONE 631496 CARTA [protected]

I will file a complaint with the POSTAL POLICE

my e-mail: francesco.87@tiscali.it
TERRULI FRANCESCO

wait your ask!

G
G
Giancarlo Scrinzi
US
Feb 14, 2019 12:40 pm EST

salve ho riscontrato sul mio conto corrente dei prelievi non autorizzati. come posso procedere per chiedere il rimborso .. grazie la mia EMAIL yankee945gcd@tim.it

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  1. Verotel Merchant Services / VTSUP.com Contacts

  2. Verotel Merchant Services / VTSUP.com phone numbers
    +1 (877) 925-1877
    +1 (877) 925-1877
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number
    United States, Sales
    +1 (877) 872-9246
    +1 (877) 872-9246
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number
    United States, Enduser Support
    800 4422 9999
    800 4422 9999
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number
    30%
    Confidence score
    Europe
    +31 205 315 757
    +31 205 315 757
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 4 4 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number
    60%
    Confidence score
    Netherlands & Other Countries
    More phone numbers
  3. Verotel Merchant Services / VTSUP.com emails
  4. Verotel Merchant Services / VTSUP.com address
    Danzigerkade 23D, 1013 AP, Amsterdam, Netherlands
  5. Verotel Merchant Services / VTSUP.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Verotel Merchant Services / VTSUP.com Category
Verotel Merchant Services / VTSUP.com is ranked 23 among 104 companies in the Credit Cards category