Victoria's Secret
Reviews and Complaints

I ordered underwear on 21st and 23rd October and they did not fit. I returned them as I was told to do in two separate orders as they were out of stock. I posted the returns on the 8th and 20 Novemeber, I have been able to track that they were received. I have spent hours on live chat to find out when to expect my refund and I have been told they have not received the items yet...

Hello, My name is Leonia Diaz. Today I walked into this location and was treated to, what I can only describe as, blatant racism. I waited on line courteously to only inquire about my favorite lip gloss. She was pleasant enough to the preceding customers, who happen to be white, but her face instantly turned when my turn came. She was extremely rude to me! She never looked at me or my lip gloss! She just yelled No, before I could even finish my sentence. Very unpleasant for me. Very unprofessional of her.

I wore a bra that had 2 of the same kind. Had wore them each 2 days in a row. So totally of 4 straight days. Left scars on my back in the same area. The straps that connect to the bra were the spots on my back that left the scars. I had to stop wearing those bras that I bought. So then I had to purchase some more bras because of those bras left marks on my back that hurt that area on my back for awhile. I thought it would just be sore and go away. But it didn't it left a scar that will be there for the rest of my life.

I want to complain that during a Thanksgiving holiday during a family show, A Thanksgiving day parade almost every commercial featured a half naked woman selling sex that children had to watch. Sex shouldn't be sold to children and families on holidays.
Others complained as well on Facebook as they sat and watched tv with their children and grandchildren. We are teaching children that they must look and behave a certain way to find happiness and to be accepted. Please it is time for change. All of the world is now stamping out sexual harrassment towards women. Victoria Secret could choose wholesome ads for tv st least where we cannot always monitor what our children view. It's like scary movie trailers. They are rated R and yet still shown on tv. Please it is time for change.

n the last year I️ have purchased several pairs of panties that I️ am not satisfied with. Whenever I️ purchased any pair with lace or with the sheer materials that have gotten holes or my finger went through it. This has also happened prior to this year and I️ stopped purchasing those type of panties then I️ noticed different which looked to be more durable and the same problem. So now I'm out of practically 7-8 pairs of panties because I️ liked the design.

I have been shopping at Victoria's Secret for 20 yrs and this is the second time this has happend, firast time I did not complain but this seems to be a pattern and wonder how many customers are not given their reward cards at checkk out.
I was at the Victoria Secret in Burr Ridge IL on 11/15, there was a lack of personnel, no one around to ask a question, at the check out I was not given my $20 card as stated for a $40 purchase. I saw the cashier with the card in her hand and I assumed she placed it in the bag and as I arrived home and removed the items from the bag it was not there and was unable to call the store to inquire about this because the store was already closed.
This is really unacceptable as I will need to call the store to inquire and I am sure will be told there is nothing they can do / and or will have to take time out to drive out to pick up when it should have been given to me in the first place.
I would like my reward card mailed to me

Good morning to you. I purchasd several Victoria secret product on my flight back to Trinidad and Tobago From JFK international Airport.. I must comment your sales Rep was awesome but one of my purchase leaked out which is crush.. I'm kind of disappointed cause she told me it's a best... I purchased with my credit card.. I will be grateful to show you the product if you call me or video chat my whole bag smell of it... I have my bill... Thanking you in advance.. Patricia Allum...

at the end of august I purchased a back pack at your Lexington store for $70 and 10 weeks into the school year the bag has peeled and all the lettering is falling off. I cannot afford another back pack and have purchased from under Armor and Nike before and they have lasted all school year and still in excellent condition, . I am very unhappy with this product considering the price for a 13 year old. she has been really delicate with the bag and its never been wet or abused. I would sincerely appreciate a replacement.

I have been a customer of Victoria's Secret for 20 years, until now. From Middle School until my mid 30's. This past summer I purchased underwear a size larger than my usual size to be sure I get the correct size. When I had tried them on at home, it was too small. The size was large, and I normally and still wear a size medium. I am actually smaller than what I was at the age of 14. The large fit more like a small. When I compared the recent underwear to my older Victoria Secret underwear, the material felt thinner and the size smaller or less use of the material. I was appalled by the lack of quality with the product that I have loved for many years. And the fact that the underwear lasts for a long time when I had purchased for more than 10 years ago. This is the same complaint from my mom as well, she uses to buy your underwear every year until X large size no longer fits for her or they stop making the size. It is disgusting and discriminating against women of all sizes. I have a muscular, athletic build that is curvy. So I guess thin material and super skinny sizes are all that Victoria can do. I am glad to have found another company that makes better quality for fit, comfort, and style. That's what I and my mom had loved about Victoria Secret, the company produce a sophisticated and sexy style of lingerie of various comforts and sizes, now that was years ago. I will no longer endorse your products to my friends and family, instead, expose the truth about your products and spare them the pain of spending their hard earned money on worthless products that focus too much on how the models wear the product than on how it wears well on us, those who are or were your customers. Learn to stay true and honest to your customers, we help brand your name.

They used to be great. Eight-ten years ago. Now it's an absolute trash with lots of negative reviews and angry customers. By the way, I am one of them.
My 2 or 3 previous times ordering from them were not worth the money I spent. They stopped making the clothes of a high-quality material. Now it's cheap and it's clearly seen. Not to mention that the prices are still high and they get higher and higher every year. For no reason.
I am done with Victoria's Secret. This is sad, I used to love them.

I purchased this product 2 weeks ago, but just wore them Friday. Saturday morning as I finished doing laundry I noticed that the sewing from the waist was tearing as this is not the first time such thing happens to their products. Before this was one of the angel bras. I just feel awful since this products are expensive. I don't dry any of my bras.

I recently learned that the horrific rash that has playing me for over a year is directly caused from my Victoria's Secret bra. I was angered to learn that Victoria's Secret has been fully aware of the issues with their bras for over 10 years. The rash that I received from the Victoria's Secret brawl felt like fire on top of rolling in poison ivy. I woke up at night crying with blood from scratching. My breast or nail scarred forever. Myself my mother and my 15-year-old daughter by all of our bras and lingerie from Victoria's Secret's. I also buy very large amount of clothing and perfume from Victoria's Secret. We will be canceling our card and will never shop if Victoria secret again. I cannot believe this company would allow this to happen to women it is disgusting ! I'd like to know what Victoria's Secret is going to do about this issue. Not only does the formaldehyde cause a rash that is unbearable but it is also a known carcinogen. I do not take causing people to be sick and possibly die lightly and neither should your company.

My boyfriend and I went into the store tonight around 8:00 pm. There were a few workers, who seemed to be friendly, and attentive. I was picking out a gown for a wedding of a friend. I was trying on the outfits, to see how they looked. I took one of the slips off the mannequin because it was the last one in the entire store. The slip was cute, but I decided to go with a different look. I put the slip back on the mannequin, and the store sales girl came up to me and asked me if I had switched the item out with another item, and suggested that I had placed another item in my handbag. Not to mention while I was originally trying on the outfits the sales attendant practically stayed in the room with me the whole time. She also removed the gown, and placed a censor on it. The same reason the girl harassed me on my way out of the store. I do not deserve to be treated that way. I know you are geared to believe your employees over customers. It has to be that way to build a mutual trust. I also know that I was embarrassed, and extremely uncomfortable with the accusations. I will never go to Victoria Secret again. Also, let it be known, I went next door to Beal's, and found exactly what I was looking for. I paid cash for it, and enjoyed my experience.
Sarah Hanna

It just seems each store I've visited, the service sucks... Staff act as if it's a honest burden to do their jobs. First troublesome encounter with Victoria Secret: asked a worker to hold a large pair of underwear, came back she tried handing a small off to me. Second: the cashier left a security tag on and I managed to make it back home like that.

I could not believe what happened to me today. A girl just got done sizing me. She left to go get me some similar bras to the ones I were wearing that I bought last time I was there. I stayed in the dressing room for about 10 minutes she had not came back. I Heard my daughter go in the stall next to me. My daughter asked me if I like the New bra I had on. And I voice to her that I was still waiting for the girl to bring me some. At that time another girl that worked there had heard me . And said oh she went on break. Can I hope you find something. I about died! I could not believe that she left to go to break did not let me know and did not relay the information to the person that was relieving her. I was standing there for nothing I have never had this happen at any store I've ever went in my life. On top of it when I was done shopping $1600 later she was the one that help me at the register she been did apologize. It took her 25 minutes to ring me up. I asked her to separate my stuff from my daughter stuff from my daughters friend stuff everything was mixed up I put it in different piles for her. And then I get home to take takes off to throw things in the washer and I have sensors still on three of my bras. So now I have to go back tomorrow to get the sensors removed. I will never go back to the Southhill Puyallup Victoria secrets again. I cannot believe I was standing in that dressing room and she left me there. Wow the most disrespectful thing

So i'm not one to usually complain, but today I feel the need to...So here it goes. I paid a visit to a Victoria Secret store today in hopes to purchase a bra. I have been a customer of Victoria Secret for several years so when I need a new bra, it's my go to store. So they had a promotion spend up to $42.50 on a bra, and pay $25 for the bra and get 7 pairs of panties for $28. Sounds like a good deal, and seems that you come out by spending at least that amount on a bra. Well of course when I saw the sign, my mind automatically goes to spend at least $42.50 and you will receive this deal. So I proceed to pick out my bra, and my 7 pairs of panties. While I'm there I go ahead and pick out several gifts for Christmas preparing to spend well over $100. So I get to the counter to check out and low and behold the bra that I picked was too much to qualify for the deal. At first I thought I would pick out a cheaper bra but after thinking it through, I decide not to proceed with the purchase. I felt like I was being punished for wanting a more expensive bra. I understand not wanting to give a more expensive bra away for $25 but not having some kind of deal for someone is wants a bra that cost more than $42.50 is just bad marketing. I left my items at the register and walked out. Victoria Secret lost my business today.

Last night, we decided to buy mists and perfume in Victoria Secret alwada mall branch, the pilipina was so rude she cannot handle lots of guest who’s asking about the products and she keep on shouting every person who tries for the TESTER. Come on! How can we buy a perfume without testing on it. And I asked her if they have stocked and she said they don’t I bought 16 pcs of Mists and the lady counter was so unprofessional she doesn’t want to give me a 2pcs of bags for 16 perfume ? Really? And it’s intended only for 1 bag! But I insisted to give me 2 bags. On the way home we saw the new branch of Victoria pink and there are lots of stocks and choices but why they pilipina doesn’t know how about this ? I’m so disappointed with the staffs they need proper training on how to Handle customer!

Yesterday I went to your store located in Town Square Las Vegas, Nv. I brought with me sevetal items which i plamned on returning but after getting there realized i had grabbed the wrong receipt, after waiting in line ready to do my return, which i was unable to do i asked aboit then exchanging my items for others in the store, the cashier then brought over a "bra specialist" which told me that for my 2 bras that i had purchased for almost $70 i would be getting $11.99 credit and the panties that were $12.99 i would be getting a $1.99, i completely understand that u have to take into consideration that i could have possibly bought my items on sale but come on for a $300+ transaction i end up getting a $41 credit is just beyond ridiculous to me and it pretty much sent me thru the roof, I will no longer be spending money like that at your stores when if its possible i need to return an item i cant even get 1/3 credit of what i paid for it back...just crazy!

i recently purchased a bottle of perfume to which i already had the body spray. i decided to purchased the $68.00 bottle cause i like the body spray however the smell didn't last long at all...like literally once i walked outside you could no longer smell it so i thought the perfume would be more fragrant and last most of the day if not all of the day as i have perfumes that do. Not so with the Tease Noir...smells and lasts as long as the body spray. I'm very disgusted at the cost of this perfume and the lack of fragrance. I would not recommend this to anyone.

I have bought a victoria secret bag in march from airport Istanbul after my vacation . After 2 months the bag strings broke and is not something i can fix. Today I went to the victoria secret store at Airport Schiphol because I life in the Netherlands. At the store they saw the default of the quality of the bag but said that they cant help me because i bought it in Istanbul and i have no receit anymore. Must i go now to Istanbul for gettig my problem fixed. It is very dissapointing service off vicoria secret. And as customer i dont see franchising ( that was the reason for not helpig me) i see only the brand " victoria secret" . So i am expecting one service regardless how the company is organised and a good service as the products are not cheap. So i am expecting a service now from you