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This company vtsup.com/verotel unlawfully charged my credit card account in the sum of $ 29.95 for what I don't know. This made another account deliquent. A rembursment of $ 29.95 + 29.95 for vtsup.com/verotel the embaressment of not being able to cover my bills owed. This brings the total to $ 59.80 I should be rembursed for.
The complaint has been investigated and resolved to the customer's satisfaction.
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Preg.ma VEROTEL Richiedo la sospensione immediata dell'addebito di € 9, 99 sulla mia carta e il risarcimento dei due addebiti già avvenuti in data 9 marzo 2019. La mia email è ivan.9824@gmail.com .
Dear Ivan,
The transaction was done in your name, with your email address and authorized with a 3D secure authentication. This means that the card was present at the time of the transaction. Was it stolen? Did you already block it with your bank. Unfortunately I am unable to do anything at the moment, as the authorization was done in a perfectly legal way. If you need more information, please contact met via marcel@verotel.com.
Kind regards,
Verotel Support
I am Pardini Mario I have three unaothotized charges on my credit card 31 Dicember 2018 15 euro, 07 Gennuary 39, 95 euro and 07 March 39, 95 euro.From Vtsup.com Banana Sta lastrò number of my credit card is 0736 . Please can stop to take money from my credit card and refound what you take !
Mario Pardini my mail Pardinimario@yahoo.it
Dear Mario,
Thank you for reaching out. I see the three charges and have refunded the March charge. The other two charges have been authorized with a 3D secure authentication. This means the card was present and someone that knows the pincode entered this during the authentication process. Was your card stolen? I am unable to help you with these two securely confirmed transactions, unfortunately. The March transaction was refunded, this should be confirmed to your email by now.
Kind regards,
Verotel Support
Hi I wonder if you can help me cancel my subscriptions to the web sites they charge my credit card 12 times a month this is not on I'm very unhappy it comes to about £250 i wish to cancel all of them please
I have informed my bank they changed my card but they are still taking the money from my account each month thanks in advance
Mark welch
Hi Mark,
Can you please email livesupport@verotel.com, they should require a bit more info, but are very much able to assist.
Kind regards,
Verotel
Your company Vtsup.com- Caspadata, A'dam, took on 27-05-2019, € 28.82. from my account.
I expect of you an explanation, and a refund.
Best regards,
André Warmelink.
Dear Andre,
The charge was a recurring transaction for a membership that started in Jan 2019. You can email livesupport@verotel.com from your neuf.fr email address is you require more information. We have refunded the May and June charges and stopped the subscription, as requested.
I don't want my noney back, but i want to your company stop taking it - every month, same date, I'm charged for amount 23, 92 $.
Can you please cancel my payment that i used ONCE and i registered (i tkink it was my bad, that i didnt read small print - where you say your company charge me every nonth for 23, 97 $) and stop taking my money.
Thanks
Dear Lovro,
We found your information in our system. There is no monthly recurring membership, all charges are one time and actually authorized with a 3D secure authentication. If you don't want to be charged by this website (through us), just don't use them anymore. I am unable to stop any recurring cycle (as there is none) at this stage.
Kind regards,
Verotel Support
Since March your company has been withdrawing several different amounts from my bank account. I would like to know why and how. Please email me at nolanyce@gmail.com to resolve this and credit my account thanks
Dear Roni, we did not find any transactions related to your name and email address. Please contact livesupport@verotel.com to get this resolved. They may require more information from these transactions in order to identify them in our systems
Kind regards,
Verotel Support
Preg.ma Verotel, sono un richiederle il rimborso immediato dell'addebito di € 18, 96 sulla mia carta postapay n ° **************3311 intestata alla sottoscritta, sig. Tirintino Maria. Qualora non fosse necessario verificare con sollecito richiesta, mi vedo costretta adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti
Dear Mary,
We have refunded the transaction as requested and blocked your card from processing with Verotel.
Kind regards,
Verotel Support
Sir, I am unaware of any subscription service which this company is referring to on my credit card statement. stephenozanne521@gmail.com
Ref mt191920487000010028566
Dear Stephen,
We have sent you an email.
Kind regards,
Verotel Support
Dal mese di Novembre 2018 mi trovo addebitate ogni mese 39.95€ da "vtsup.com*Banana Sta Amsterdam" da ME NON AUTORIZZATI IN NESSUN MODO! La mia carta e la mia mail non risultano assolutamente registrate sul vostro sito. Chiedo la immediata sospensione del prelievo e la restituzione completa di quanto indebitamente sottratto! pena la denuncia alle autorita' tramite il mio studio Legale (Avvocato Della Capanna Reggio Emilia).
Attendo comunicazione al piu' presto al mio indirizzo E-mail: stevus@alice.it.
Dear Sir,
Sorry to hear you have been charged and don't recognize these charges. Can you please email our risk management department at rm@verotel.com with more info (first 12 digits of the card), so we can find the transaction, investigate and potentially reimburse you.
Kind regards,
Verotel Support
Hi, I have tried to email you about a refund that I would like please, I have had a lot of transaction on my account that I have no idea how where they have come from, I can explain all in personal email, im at my wits end trying to sort this, please can you help.
Dear Sir,
Please email us at rm@verotel.com (rmverotel.com) or me personally at marcel@verotel.com (marcelverotel.com)
Kind regards,
Verotel Support
Hi, I have email you, thank you and I look forward to your reply.
Regards
My son has had over £150 taken at £5 instalments as many times a day as the payment is accepted the bank cannot stop this he cannot afford £20-30 a day that’s being taken my next step is solicitor and police as emails have been sent to company with no reply
Hola me están cobrando 29, 95 cada mes por un servicio que no reconozco, por favor aganme la devolución y quitarme de esta página que no me e registrado en ningún momento contacten x email. Y por supuesto, denme de baja. Mi mail es samutrassierra@gmail.com
Disdire abbonamento alla mia carta di credito
Vorrei annullare un abbonamento non consentito da parte di vtsup.com*banana sta amsterdam per un addebito sospetto.
In caso contrario sarò costretto ad usare le vie legali
It is a type of social website, it don't show any information that the payment would charge as subscription fee in the future, if you paid once, it will pay automatically as a membership!
I was charged $9.00 usd today and have no idea why. Please help me resolve this so I don't have to go through my bank. I do not wish to type my card number into any form. Just use my name and email please. Jonathan Matthews jonmatthews1103@gmail.com
Dear Jonathan,
Thank you for your message. This transaction was a recurring charge for an active membership. We have cancelled that and refunded the payment.
Kind regards,
Verotel Support
I have a charge from you guys as well I don’t even know who or what you are
Me as well have a change of 9$ I don’t even know who or what you guys are
Can you email us at livesupport@verotel.com, we will require some information and are then able to assist.
I have been charged $9.95 and would Like it reimbursed and made Sure it is not charged again. I have read many reports of your company doing this.
My name email is Jikaiahstylist.com and i Am not sending you my full credit card number .
Please respond promptly so I don’t have to report.
I tried emailing your bogus livesupport@verotel.com and it Gets sent back as address not found
I was charged and have no idea why TERMINAL [protected] vtsup.com*US North er Amsterdam SEQ # [protected]
7;46 pm usa time I couldn't add funds to my skyprivate account and this customer service taking forever to fix my problem so I can load funds again please help me out thanks
I have noticed a recurring charge on my bank account. I do not have any information on what the charge is for, nor do I know of any membership account I actively have that would incur the charge. I am unable to find another way to contact this website's support.
Im received every month an unexpected charge on my credit card. From vtsup.com
I really don’t know why they are charging me.
At 3:31am I was charged 82.94 by your company? A company I've never heard of let alone delt with. I have no idea why im being charged but I want it refunded ASAP.
I will be contacting Business Bureau about your theft.
Why did yous take money from my account on the 22nd of January it was a Sunday and I stopped it a longtime ago for a dating site well nobody was talking to me and I would like my money back thank you
Ho ricevuto un addebito sulla mia carta di credito senza che io abbia sottoscritto nessun abbonamento. l'addebito arriva come descrizione su estratto conto da: vtsup.com*Funion LP Danzigerkade 23D. Non si capisce neeno chi sia la società che addebita.
An unknown charge appeared on my statement and I tracked the details to you.
I have not purchased any service from you nor did I know of your existence prior.
Date of the charge: 11 Jul 2023
Are there any details you need from me in order to issue a refund?
I have £29.95 taken off my credit card on 30 October 2023 [protected], its billed to vtsup*Re\l Jam N Amsterdam NLD. I want to know what this payment is for before I contact my credit card company and the fraud squad team.