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Verotel Merchant Services / VTSUP.com

Verotel Merchant Services / VTSUP.com review: vtsup.com*banana sta. 72

A
Author of the review
2:33 pm EST
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I have found an an unauthorized withdrawal from my account.
I have no idea who this company is. I remember giving my details to a trading company but never authorize any payments.

They have taken twice 29.95€ and a third attempt again by a vtsup.com*Banana Sta.

Anyone knows who these people are?

29.95€ were taken 24/09/17
29.95€ were taken 24/10/17

I request a full refund

My name is Luciano Dalmasso
[protected]@yahoo.es

Thank you

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

72 comments
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S
S
Stefano Pirata Manfucci
US
Oct 21, 2018 9:49 am EDT

Sono manfucci stefano è da marzo che mi addebitate 29, 95 euro sulla mia carta senza che io abbia fatto nessun contratto...ora chiedo l immediata cessazione del addebito per il rimborso dei soldi che mi avete fottuto gia e partita una denuncia che andra avanti se entro 15 gg nn verro rimborsato se volete contattarmi la mia mail stefano_manfucci@libero.it ripeto bloccate subito l abbonamento mai richiesto da me...

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Nov 20, 2018 2:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir,

We will refund the transaction and cancel the membership.

Kind regards,
Verotel

V
V
vaschetto
IT
Nov 14, 2018 2:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have found an an unauthorized withdrawal from my account.
I have no idea who this company is. I remember giving my details to a trading company but never authorize any payments.

They have taken twice 29.95€ and a third attempt again by a vtsup.com*Banana Sta.

Anyone knows who these people are?

29.95€ were taken 12 /11 /2018
29.95€ were taken 12 / 11 / 2018

I request a full refund

My name is Corrado Vaschetto
corradovaschetto@gmail.com

Thank you

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Nov 20, 2018 2:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of vaschetto

Dear Corrado,

We are unable to find a transaction with your name or email address. Can you send an email containing the first 12 digits of the card (not the full card number please) to payments@verotel.com. We will issue the refunds for you.

Kind regards,
Verotel

G
G
Graham Grainger
GB
Jan 30, 2020 9:26 am EST
Replying to comment of vaschetto

You may want to check if someone isvusing your card to pay for porn or dating website. I saw money taken against mine, and discovered it was a flatmate using it to get credits on the dating chat site Shag.com

L
L
lionidas
FR
Nov 19, 2018 2:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

je viens de trouver un prelevement de 34, 95 euro sur mon compte et je comprends meme pas pour quoi ? et qu'est ce que j'ai acheté ? je veux savoir au moins comment arreter ces prelevements ?
je deposerai plainte sinon ?
lionidas.fr@gmail.com

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Nov 20, 2018 2:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of lionidas

Dear Sir,

We have issued the refunds for you and cancelled your membership.

Kind regards,
Verotel

R
R
Roberto Venuti #
US
Dec 06, 2018 4:01 am EST

Buongiorno, mi sono accorto che da 2 mesi mi state addebitando la cifra di €29.95 sulla mia carta di credito senza che io abbia mai richiesto e/o attivato alcun servizio. Vi lascio il mio indirizzo email per ricevere una vostra risposta in merito all'annullamento di tale addebito: robertovenuti34@gmail.com.
Allego anche immagine.

Grazie.

View 0 more photos
Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Roberto,

All transactions were refunded upon receipt of this complaint.

Kind regards,
Verotel Support

S
S
Scuderi
IT
Dec 16, 2018 7:01 am EST

Salve ...mi avete tolto dal conto 30 euro più 5..non so come cazzo avete fatto..sconoscevo questo sito.. vorrei spiegazioni oltre al rimborso.. orazio.scuderi91@hotmail.it

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Scuderi

Dear Sir,

We have refunded all transactions back to your card.

Kind regards,
Verotel Support

A
A
Andi K.
US
Dec 20, 2018 8:43 am EST

Salve, anche da parte mia mi state togliendo ogni Mese 29, 95 euro, mi sono accorto ora e non saprei come avete fatto.
Perfavore cacellatemi subito dalla lista e non penso che mi rimborsate i soldi, ma non provate piu ad addebitarmi la cifra.
la mia Email: andifue@yahoo.com
oppure
fxforce@bluewin.ch
grazie

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Andi K.

Dear Andi,

We have refunded all transactions back to your card.

Kind regards,
Verotel Support

O
O
Oscar Castell
ES
Jan 04, 2019 7:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

he recibido 3 pagos en mi cuenta de 29, 95 no autorizados exijo la devolución de los mismos y que cese el cobro inmediatamente.
Mi nombre es Oscar Castell mi e-mail futurofinancierosocios@gmail.com

Si los cobros no paran no tendré mas remedio que denunciarles en la policía y en los juzgados yo no estoy utilizando ningún servicio referente a esos pagos

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Oscar,

We have refunded all transactions back to your card.

Kind regards,
Verotel Support

B
B
Bengy Prize
US
Jan 05, 2019 4:55 pm EST

sono gia due messi che mi viene addebitate 29.95 dal mio conto! son arrabbiato nero andro dalla polizia per fare denuncia se non mi viene rimborsato i soldi e non vengo contattato per una spiegazione !

A
A
Alfonso43323433
US
Jan 10, 2019 4:04 pm EST

Son unos ladrones yo no contrate nada con ellos ni siquiera se qu venden y me cobraron 15, 95€ de mi cuenta si alguien sabe como solucionar por favor ayudenme y díganme como alfon2martinez-navarro@hotmail.com gracias

S
S
Simeon Aleksov
US
Jan 14, 2019 11:00 am EST

Se non mi tornate il soldi vi faccio la denuncia mi il mio mail è monialeksov@abv.bg

S
S
Simeon Aleksov
US
Jan 14, 2019 11:03 am EST

Entro domani sino mi rimborsate i soldi vi faccio la denuncia in carabinieri mi avete rubato 2x29, 95

S
S
Simeon Aleksov
US
Jan 14, 2019 11:09 am EST

Mi avete preso il soldi senza la mia autorizzazione

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Simeon,

I have refunded the charges to your card.

Kind regards,
Verotel Support

A
A
Andi K.
US
Jan 17, 2019 8:10 am EST

ma dai.. ancora... stamattina altre 29.95.. per favore ora basta, fate qualcosa e cancellatemi subito.

J
J
Joseba Karlos Garrobo
ES
Jan 22, 2019 5:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pongo en conocimiento de la AUTORIDAD POLICIAL Y JUDICIAL, el ABUSO Y APROPIACIÓN INDEBIDA DE ESTE DINERO y como es un Fraude y es repetitivo y al ser Magistrado Juez Lo pongo en conocimiento para que todos denuncien este hecho y se detengan a estos sin vergüenzas a través de INTERPOL
JOSEBA KARLOS //teléfono [protected]
España
Un consejo : bloquean su CARTA DE CRÉDITO O DÉBITO es la única forma de que no puedan presentar el recibo una nueva tarjeta cuesta 5 euros vale la pena y hablen con sus bancos

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir,

In order for us to find the transaction in our system, please provide us with the first 12 digits of the card that was charged. Not here, but please email it to marcel@verotel.com

Kind regards,
Verotel Support

A
A
34+661744881
ES
Feb 06, 2019 9:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

OSCAR GOMEZ MERXHAN A MI ME PASADO LO MISMO LLEVO TRES MESES PARA CANCELARLO 29, 95 VOY A TENER QUE LLAMAR AL BANCO PARA QUE NO PASEN MAS RECIBOS DE ESTO MI NUMERO DE CONTACTO ES [protected] MI CORREO ELECTRONICO ES oscargm1980@gmail.com solución ya

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Feb 07, 2019 4:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Oscar,

I found three montly charges for a website that you signed up for in December. I have refunded these for you.

Kind regards,
Verotel Support

E
E
Emilio Cuartero Garcia
US
Feb 09, 2019 5:13 am EST

Hola, me han cargado en mi cuenta un cobro de 39, 95 euros y yo no me he registrado en ningun sitio y tampoco he autorizado que me cobren, ademas de no saber a que se dedican y no estar recibiendo ningun tipo de servicio por ustedes, por lo que exijo que dejen de cobrarme y me devuelvan el dinero que me han cobrado sin mi autorizacion. Mi correo es emilcugar@hotmail.com.

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Feb 14, 2019 4:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Emilio,

I have refunded the transactions. They were for a membership to a dating site.

Kind regards,
Verotel Support

M
M
Miglio luigi
US
Feb 13, 2019 11:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mi chiamo Luigi Miglio mi sono trovato a Gennaio e febbraio addebiti
Non concordati
Se non mi rimborsate Vi denuncio tramite Avvocato

M
M
Miglio luigi
US
Feb 13, 2019 11:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mail Luigi Miglio
Gigirinomiglio@gmail.com
Bloccate tutto immediatamente

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Feb 14, 2019 4:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Luigi,

We found two transactions for a website called Scopamici. The first was authorized with 3D secure and was thus authenticated by the cardholder. The second transaction was a recurring charge. We have refunded this for you.

Kind regards,
Verotel Support

E
E
Eero Nieminen
US
Mar 06, 2019 12:06 pm EST

EY!
I have found from my account unauthorized inputs.
I have no idea what this company is. I do not remember giving my detailed information to the trading company, but I do not pay any fees.

They have taken nine (9) times 34.95 € and once 5 € from my account, first to Banana Stash and later to vtsup.com * Banana Sta. The recovery name has been changed to 11/18

€ 5 was taken on 01/07/18
€ 34.95 was taken on 04/07/18
€ 34.95 was taken on 04/08/18
€ 34.95 was taken on 04/09/18
€ 34.95 was taken on 04/10/18
€ 34.95 was taken on 04/11/18
€ 34.95 was taken on 04/12/18
€ 34.95 was taken on 04/01/19
€ 34.95 was taken on 04/02/19
€ 34.95 was taken on 04/03/19

I ask for a full refund

Eero Nieminen
eerowaari@outlook.com
thank you

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Mar 08, 2019 6:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Eero,

We found the transactions and have refunded all EUR 34.95 charges from October 4, 2018 onwards. The older transactions cannot be refunded anymore. Please do note that we process transactions for websites and also found transactions to a different website in your name (from the same card), that you don't complain about.

As you reported the EUR 34.95 transactions as fraudulent we have blocked all connected information in our system, which will also be the case for any other merchant we process transactions for. If you experience any problems in the future, please visit verotel.com and find the customer support contact information.

Kind regards,
Verotel Support

P
P
pippsindiana7
US
May 24, 2019 10:33 am EDT

Chiedo immediatamente la sospensione dei prelievi coatti fatti sulla mia carta di credito.
Alla prossima sarò costretto con azione legale denuncia presso la polizia postale.

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jun 05, 2019 11:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir/Madam,

Without any information from your end there is not much we can do to assist.
Please email your details to marcel@verotel.com and we will be sure to help.

Kind regards,
Verotel Merchant Services

K
K
Keyvan
IT
Jan 12, 2020 9:31 am EST

Voglio il rimborso sulla mia carta di credito a scopamici

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  1. Verotel Merchant Services / VTSUP.com Contacts

  2. Verotel Merchant Services / VTSUP.com phone numbers
    +1 (877) 925-1877
    +1 (877) 925-1877
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number
    United States, Sales
    +1 (877) 872-9246
    +1 (877) 872-9246
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number
    United States, Enduser Support
    800 4422 9999
    800 4422 9999
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number
    30%
    Confidence score
    Europe
    +31 205 315 757
    +31 205 315 757
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 4 4 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number
    60%
    Confidence score
    Netherlands & Other Countries
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  3. Verotel Merchant Services / VTSUP.com emails
  4. Verotel Merchant Services / VTSUP.com address
    Danzigerkade 23D, 1013 AP, Amsterdam, Netherlands
  5. Verotel Merchant Services / VTSUP.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
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Verotel Merchant Services / VTSUP.com is ranked 23 among 104 companies in the Credit Cards category

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