Walgreens
Reviews and Complaints

Today I have spent 3 hours on the phone trying to contact Walgreens about a prescription. I have made 8 phone calls, been forced to listen to all the prompts each time, been connected to pharmacy for the music to play and listen to the prompts telling me how busy they are with other customers, you have 1 call ahead of you, you have 2 calls ahead of you, then eventually after sometimes 20 minutes, it will ring sometimes up to 50 times, get picked up and disconnected. Over and over. This is not abnormal for Walgreens, this is NORMAL. Its almost impossible to get customer service from all Walgreens, they are all run this poorly. They could care less about their customers.

Secondly, they have me registered under 2 different names. Last month I brought a prescription home without checking it first…it wasn't even MINE, it was under someone else's name. NORMAL for Walgreens. I have repeatedly asked them to merge my 2 accounts, Im the same person, Sometimes they only fill one name and dont check the other name. AGAIN NORMAL. Horrible horrible pharmacy company.

Dear sir, this is about the 10th time I have been treated with disrespect by your employees and manager who overcharged me for medicine and tried to charge me $1,000 for a 90 day supply of vitamin b12 at this point she was laughable I transferred this prescription to winn dixie for under $100. Today I was overcharged again told my perscriptions were ready when I went to pick them up at the counter she was having a 25 minute with a customer who had problems with her medicine she screamed at me ' get to the back of the line! She was crude crude and embarassed me I am a 72 year old business owner in this city for 20 years and will not be spoken to in this manner. The asian girl told me to get out and dont come back soooo I said fine and transferres thousands of dollars to winn dixie you need to address this because you just lost a good customer of about 25 years because your manager should not have screamed at me but addressed her rude ignorant employee, sincerely, camille catherine fletchert

Sunday January 8th 2023 at 1:40pm I entered the Walgreens store in Inglewood at the corner of LaBrea & Beach St where I had several pictures printed the night prior(Sat) around 8:30pm. As I approached the photo machine, a lady behind the counter quickly said, "the photo machine isn't working". I immediately said to her that I had been in the store the night prior, and had several photos printed, so how could the machine suddenly not be in working order? She then repeated her statement in a rude voice saying, "the machine isn't working!" I quickly went and asked another female employee working the front register if I could speak with a manager. To my surprise the employee pointed to the rude young lady I had just encountered, and said, "she is the store manager"! After allowing the store manager to assist the other customers ahead of me at her register, I explained to her that an assistant store manager( a black gentleman in his late 50's)had turned the machine on for me the night prior after a similar situation had occurred when an employee(a young black guy) also told me the same thing, "the machine isn't working". What seems to be the problem is the employees are simply to lazy, and are not wanting to assist customers wishing to have photos printed! Having shopped in Walgreens in various areas of Los Angeles, this kind of rude laziness doesn't occur in the stores located in areas where the demographics are mostly white & Asian! The young inexperienced, rude young lady(who would only give her first name as Karla) working as a "manager" needs further customer relations training. The older gentleman from the night prior handled the situation correctly by simply saying, "the machine is currently turned off, but I'll turn it on for you, and you'll have to wait 10 minutes for it to warm up, and/or to boot up".

James Caton

(Inglewood City Employee)

Please contact me re : Walgreens at 10529 South Redwood Road, South Jordan, UT
Regarding fraud and complaint against the Pharmacist working Sunday 1/08/2023 at 2:45 PM.
I have a concern about her professional attitude and concern about the drugs she is putting in my prescriptions. Thank you, Please contact me at [protected] ASAP. I am retired but for years had a government grant to investigate Fraud Waste & Abuse of the Medicare systems to include Prescription abuse. I feel I am qualified to report this.
Because of her behavior, I would suggest a drug test.
Also she has my address and I am frightened. So please investigate asap. Thank you.
Sallie Richardson

The past 2 years I have had 3 surgeries all orthopedic. Each time after surgery a pain prescription is electronically sent in by the surgeon. Our local Walgreens Sparks, NV 9705 Pyramid Way won't fill the prescription because I am on low dose tramadol for multiple bone issues. The doctors were all in surgery so in two cases I never got the pain meds until the following day. Last I broke my ankle and they would not fill the prescription without speaking with the ER Doctor. Yesterday it was for surgery for a broken ankle. They refused to fill the prescription unless they could speak to the doc. Never filled. You can teach anyone. Last week I was on hold for over 5 hrs tried 4 times. My wife and I are done with Walgreens. You suck! We will be spreading the word. Your app is half [censored] also.

I made a purchase with my debit card at Walgreen 8000 Madison Blvd Ste. B Madison AL, today January 6, 2023. The cashier's name Sam did not want to put my purchased items in a bag despite bags of all kinds at the check-out counter. I strongly (using some profanity) challenge him for a bag, finally he decided to get a bag. Moreover, when I ask for the receipt he REFUSED, STATING IT WENT DIGITAL the receipt however, a receipt did print I am not sure what he did with it in the middle of all the bag issue. I often buy at Walgreen and receive cash rewards; I have NEVER had a problem of this magnitude spending money with a merchant. There were three other employees standing staring of which one a man steps forward and stated he was the manager, employee - Travon, and another seasoned employee they ALL stated there was nothing they could help with. Furthermore, they could not provide the telephone number to corporate customer service. It's unbelievable. There also were other customers waiting to be assisted as the store cameras will show.

On 3/18/2022 I picked up prescriptions for my dog and they turned out to be the wrong strength. He was dispensed 32.4 mg tablets of Phenobarbital instead of 64.8 mg. He was also dispensed 8hr Keppra and it was supposed to be ER 12 hr Keppra. Because of this his seizures worsened.

Walgreens insurance said they would reimburse the vet bill of $2727.59 but I never received the reimbursement or the forms he asked me to sign.

I have a refill sent in to walgreens on Dec 18th. My last refill was Nov 28th. I sent my refill in on Dec 28th but they are out of stock! They got a truck in yesterday, Jan 3rd, but my medication wasnt on it. Now they dont know when I'll get my medication. I've used Jacksboro TN walgreens all last year for the same medication so they knew to order it but didnt. Now I'm mad

Hello, I want to report a very strange situation I was dealing at my Walgreens Pharmacy in Boulder on Valmont and 28th St. with pharmacist Brenda.

She didn't give me the bottle with Motegriti pills but she checked as she sold it to me. The medication was ready for pick up on 12/07/22. I picked up many medication on that day, because the car accident. The farmacist put all the bottles in one bag and staple it. The instructions for medications were stapled all together separate of the medications. I came home and noticed that there were all the bottles beside the Motegriti. When I came back on 12/14/22, Brenda accused me that I picked up it on 12/08/22. She gave me Certaline and took back as I have bad side affect. She told me that will make a new request as for a lost medication, but she didn't/ When I came back on 12/19/22, she refused to give me and insisted that she gave me on 12/14/22 and that she can show me on the camera. It is qualify as a fraud which is illeagal.

I want to let you know that I recorded our conversations as it is not first time when she is doing it with me and with this medication.

First time it was a year ago when she was working in the Walgreens in Boulder on 28th St and Diagonal. bac then she push me to pay this medication, even if it was covered by Medicaid. It took 2 months to get my money back, until I didn't asked Medicaid representative to help me with that.

This situation force me to change the pharmacy. Now I must to change again.

Even if I didn't do anything wrong and talked calm (the recordings confirm that as well as the police that was there), the pharmacy don't allow me to get in or park my car in their parking lot. The Pharmacy is a public place to serve people. They don't have right to not allow me to get in the pharmacy and pick my medication and buy things. They also don't have right to not allow me to park my car there. It is illegal also. It could ne a law case in court.

She also tried to creat problems with Repatha. Even if I am coming for pick up after I am getting the notification about pick up, she is not serving me and requests to come another day.

Please let me know your opinion and action that was taken regarding this situation.

Thanks,

Ala Park

My email: [protected]@gmail.com

Medicaid number: O 289506

I received notice from Walgreens that my automated prescription refill was denied. I figured they just needed to update it with my later prescription. So, I decided to call them. The call started at 12:30PM. I was on hold until 1:30. At 1:30 they took a lunch break. I stayed on hold until after their break. After their break was over, I stayed on hold for about 20 minutes until 2:30 (so far 2 hrs on hold). At 2:30, they dropped my call. I called back immediately and proceeded to wait until now (3:43). Still waiting. Over 3hrs on hold and still nobody has picked up the call.

12/31/2022 - latest in a continuous problem with pharmacy employees who are rude & unhelpful. They think they are superior to customers. They do not fill prescriptions when dropped off & loose prescriptions called in by doctor. Also NO managers at store on 12/31/2022. I plan to go to the local TV station with my issues with the local Walgreen's because it is on going situation.

I am ill with Covid-19. My Dr. authorized Paxlovid on Dec 29th with your Deerfield, NJ store. The script was promptly put on hold "need more information" and "we will contact you". It's now Dec 31st. Every attempt to call and use the chat to find out what's going on have been rebuffed. I am suffering with this virus and I NEED this drug, Your pharmacy dept won't even answer the phone. Then after speaking to the store manager, I finally got to speak to someone in the pharmacy who said it was ordered wrong. It was not ordered wrong as the order was to follow package instructions. In short I have gotten nothing but the runaround.

On Friday December 23 I called to check if my auto renewal of a scrip was ready. Since May 3, 2022 it was not. This is a scrip my dr prescribe for my migraines that are extremely crippling, like I have a hard time seeing, focusing at work, etc due to pain. I called again 12/26 when I was told that the scrip would be available it was not. I went into the store 12/27 the female at the counter repeated 3 times I can go to another store after I told her 3 times I come to this location and it should be on auto renewal and be ready monthly; there is no reason why. I do not understand how they do their job. Another female interjected as though she made a call and spoke to someone name Pam her technician she stated to see if they stopped making the medicine or was it discontinued. The male pharmacist at that location in the past has also not been able to figure out how a medicine that should be set up monthly. I have been having this experience with the people who work at this location for over 8 months. I even asked why they do not call or send text alerts. I have never had such an experience.

I purchased a Vanilla Gift Card from Walgreen's and put $400 on it for a Christmas present for my husband. He tried to use it and went back to Walgreen's. They said they cannot do anything about it to call the number on the back of the card for Vanilla Gift Card. Of course, we have tried for 2 days to contact a LIVE person and guess what they never answer the phone. This is awful! So, I am just screwed no one wants or answers a phone to help!