WinCo Foods
Reviews and Complaints

On September 24th at the Winco located at 2101 NE Andresen Rd, Vancouver, WA 98661, I brought my own bag into this store to do some shopping. When I was almost finished, the assistant manager, Steve, accused me, with no evidence, of shoplifting. I asked him to name a store policy that I had broken, as Winco has no rules online nor were any posted in the store against customers using their own bags. He refused to do so, described himself as the all-powerful authority of the store, and bragged about having engaged in this same activity five times a day. At times he appeared to have a visible erection.

He also improperly and illegally called 911, despite the situation clearly not being an emergency by any reasonable standard. It is possible that he was just lying about this, as I suspect he was lying about the cameras in the store since even if they did exist they would prove my story, not his. I find it incredible that Winco suborns this kind of behavior, as Steve claimed.

It was 08/02/22 at 12:45am and I was going to checkout, I had with me my dog ( that I have had in the store before) well the other lady had her dog also. He dog seen mine and started to dark and gravel at my dog and my dog started to growl back I told him no stop and he did . By then a cashier told us to drop our stuff and the dogs have to go so I asked him if I could go through and pay for my stuff, he told me no just drop it and leave . Saying I don't think that your dog is a service dog, us he a service dog, never asked her just me. Yes mine is . My aunt's friend got him to be a service dog for her grand kid but wasn't able to keep him do to he would stay in the yard, he is a Beigel and German shepherd mix. So yes I was mad and called him a d&&& head, he had security to come out and tell me that ask me if he's service again and tell me no he's not service that the cashier says no he's not service and that he says I'm not welcome to come in the store for their service anymore I think it's fair because my dog is service her dog wasn't because I can tell because why would a dog's lunch I'm very upset I don't think it's fair I would like something done before I get all my lawyer and do something about it and he loses his whatever and yeah I'm very very upset I spend way too much money in that freaking company please email me back to see if I can do thank you Sodona Dintleman, Medford Oregon

Ever since we moved to Marysville since 2019, we shopped in Winco in Yuba City. This incident occurred July 4th 2022 11:15 AM, we shopped again. Few weeks ago, I decided to use the check when we ordered right before we move. It has the Rancho Cordova address. I have used the same check two weeks earlier in the same store without any issue. Today, the cashier required the approval from the store manager, Jeniell. She came over and told me the check is not acceptable because the check address is over 30 miles away and does not match the DMV Driver License address. I was offended because it was accepted two weeks ago. She told me I have to use another payment, I have all the groceries packed and loaded.

I was pissed, so I grabbed back my check being rejected held by her, and throw the $60.00 to the cashier. And she told me I was violent. I am not violent at all, just angry and trying to let her know I had used the same check to pay two weeks ago when I shopped at Winco. All of a sudden she turned around and told me to leave the store because I am violent. I am shorter than her, and being an asian woman. The next thing she told me is that I was not welcome to shop at Winco store, and she will not accept my payment, and told me to leave my groceries and leave the store right away. She is a taller y white lady, but I totally felt the way she spoke and looked at me was full of discrimination. As a consumer, I deserve some respect, explanation, and she should not told me to leave right away, and told me Winco does not welcome me to shop there ever. She even suggested my husband and son to drag me out of the store.

By the way, I would like to figure out I can I complain to the consumer affair that I was discrimination against, if it is not properly addressed.

I shop at the Tigard Oregon store.

I pay with a debit card unless it is rejected then I use cash if I have it.

In the last 2 weeks your payment system rejected my debit card and said it was declined. I paid in cash then called my bank> I was told they did not decline my card. Today it happened again. I returned the items I selected to the shelves. The cashier offered to try the card again and I said it has happened twice and I don't want to play this game.

I went to a Safeway which accepted the card and let me have it scanned.

Since this problem has been going on for some time, my question is why do you treat your customers so poorly?

I was shopping late with my 3 young children. The interaction that I had with the cashier was very distasteful. Upon checking out the cashier by the name of "william" asked me "Which one of them is the weirdest?" ... I responded by telling him "Neither, because I wouldn't consider my children weird." his response was "Well I know you wouldn't, but I would"...

WHO SAYS THINGS LIKE THAT? To put the icing on the cake, it's Mother's Day & this is how the cashier addresses me.

Furthermore once I paid for my items, I went to bag them up. He made eye contact with my son and said "He's the weird one." I ignored this man. It's 11:50 at night, and all I wanted to do was get my groceries in peace and go home.

The cashier then took 2 produce bags, balled them up and threw them at my children. His response for his actions was "I was just playing with them." Not only did he insult me and my children with the "weird" statement, but he disrespected me and my children by taking bags and throwing them at us. I should not have been treated this way and he needs to be held accountable for his actions. This does not represent Winco in a positive light. After this incident took place, my son told me he was scared. I am overly upset about this experience.

I went to winco foods and had a very bad experience with a cashier name Chania and she was very rude to me. I also had my daughter and son with me and she had cursed at me when i forget to give her 3 items after she rang up my stuff. I really didnt appreciate that in from of my family.

I’m a recently transitioned female and every time your assistant store manager sees me she glares and watches every move I make in your store. It makes me feel like I’m unwelcome and a criminal. On several occasions I have heard her call me a “Tranny” a “disgusting ugly man” trans women are real women. Because of my recent transition I have been constantly mocked and ridiculed and to have to endure such treatment from the grocery store I frequent is so hurtful and bigoted. I first noticed her glaring at me back in February it happens every time she sees me.

Never been to your store before. Was in the area Yakima Washington to be specific. Spent quite a bit of time checking out all the merchandise the store had to offer. After about an hour in the store was ready to check out. I tried using my credit card at checkout the cashier informed me that they don't accept credit card's. I asked the cashier to show me any signs that inform customers of this. She couldn't point out one sign. I said have a fun time putting all the merchandise back as I just spent an hour gathering it. I would recommend that you post signs and make them extremely visible at your entrances. I'll never recommend or step foot in a winco store again.

i was at Winco Foods, store#0013 on 2/8/2022 at around 7pm, I purchased 2 of the large packages of chicken breasts that had a best by date of 2/17/2022 with a code P-19688 and 1022, when I took the packages out to clean and sort to freeze, I noticed they smelled like a rotten egg, and they were very slimy which means that they are spoiled please advice

I thought you might like to know about your customer service at the 800 N. Orem, Utah store.
I try to shop there regularly and encourage family and friends to do so, too.

However, the last couple of times I have been in there I tried to pay with a $100 bill and the checker would not take it saying there is a coin shortage. The amount was an even dollar amount and there was no coins involved. The checker was so rude!

Today, another checker gave me a $100. bill (from my cash debit card) and it was torn, folded and ratty looking. Not wanting to be rude I then took it to the service desk and she refused to even look for a better looking one. She claimed she couldn't even open her cash register. REALLY!

Is Winco's policy to not help their customers? If it won't open the service counter register to help a customer then are they worried about theft? Is it in a bad neighborhood? Can a grandmother not even get a good looking $100 bill to send to her grandson for his birthday? REALLY!

Help me out here. I need to understand your policy or go else where.

I get up to go to the store when it opens at 6AM for a park close to the door, and riding cart, when I get there just about all handi parks or full from employees ''really'' it makes no sense the employees park is better than the customers, and handi parking at that, not to mention no help bagging grocery at all they pass and look as if you are not there, cashiers don't help and it was no one behind me yet she watched me bag I needed 3- 40pck of water the cashier was calling this young man he made a jester not to call on him, it is sad people don't have care, and concern if I was fully able it wouldn't matter be this store is not very handicap friendly

Washington State has instituted a charge for bags at all stores. You now pay five cents per bag (eight for a paper one).

In honor of this change, Winco has removed the practice of giving customers a credit for bringing in their own bags.

Winco stocks heavy plastic bags instead of single-use light ones now.

WINCO IS SENDING THE EXACTLY WRONG MESSAGE WITH THIS POLICY.

First, skip the heavier plastic bags! These use much more plastic than the skimpy ones. Anybody who can't be bothered to bring in their own reusable bags certainly won't bother to reuse these strong ones. This policy ADDS to our plastic problem.

Second, you're profiting from the sale of bags now. This substantially reduces the cost of doing business. We hope you are passing the savings on to customers and employees.

Third, the policy of crediting people who bring in their own bags should continue to be encouraged, not dropped. You are no longer providing an incentive for people to do it right: bad policy!

Depending on my mood for the day, being confronted with this really bad new policy is going to irk me ever time I come in. One day it'll irk me enough to find a different place to shop. It's too bad. I've always considered Winco an industry leader, but now you've lost your way.

At 3:30 I went thru checkout number 8 at your Richland Washington store. The cashier was very rude. She asked me if I was buying bags I informed her that I am using EBT. She than said "you are going to have to remember to bring them next time" while my boyfriend was unloading I was standing up front so to see the prices and make sure no mistakes were made. The cashier than says "you know you could be bagging right now". Needless to say she was rude and unprofessional. There is no way she should be a cashier dealing with customers. Very upset with the way I was treated. She has no idea about me what I'm able to or not able to do. Very unprofessional!