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1.9 6 Reviews 186 Complaints
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WinCo Foods Complaints 186

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10:01 am EDT
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WinCo Foods Unfair!

I am a frequent customer at Winco in Stockton. I purchase misc. product for work, business and home.
A Manager who has seen me frequently decided I have been in too much and denied my check.

I always pay with a personal check and never have had any problems.
Saving money is not worth this humiliation!
My check was good as always but she stated that the person whom they contact was out of the office.
I was disappointed because I felt she questioned my integrity and she was aware I am a frequent customer.
I would think that she would be aware, I have no History of bad checks!
I was going to the Bank to get cash but decided not to return. I will not be back there again!

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SSgt Franklin T Snow Jr.,USAF,Retired
Victorville, US
Aug 10, 2009 4:35 pm EDT

Today, on 10 Aug 2009 I went to Winco Foods in Victorville, CA to buy Hy-Top Tuna[Stores Brand]...for $.48 [this was 4 weeks ago]..now they are selling it for $.69 which is more then the brand names...as I checked other products, I found out that HY-Top Baked beans were more expensive by $.20 then the brand names. I Talked with the Manager of the store and told him the problem, he told me that prices changed everyday, but to change the price from $.48 to $.69, which to me is not right, I asked why was the store brand more expensive then the brand names, he didn't know.

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yolanda
Stockton, US
May 28, 2009 3:24 pm EDT

I ALSO HAD A BAD EXPERIENCE AT WINCO FOODS IN STOCKTON, CA.#0011 WITH A CHECKER BY THE NAME OF TERESA GUYTON.ME &MY HUSBAND WENT TO HER LINE TO PAY FOR OUR GROCERIES TERESA RANGED UP OUR FOOD SHE SENT IT DOWN THE LINE TOWARDS THE BAGGING AREA.I NOTICED THERE WAS A CUSTOMER WHO STILL HAD HER GROCERIES ON THE BELT SHE HAD'NT FINISHED BAGGING HER GROCERIES.TERESA GUYTON FAILED TO TURN THE FLAP TO BLOCK MY GROCERIES FROM GOING DOWN THE LINE.I A MADE A COMMENT TO MY HUSBAND AN TOLD HIM THAT LADY MIGHT STEAL OUR FOOD BECAUSE OUR FOOD WAS GETTING MIXED UP WITH HER GROCERIES .TERESA GUYTON HEARD ME TALKING TO MY HUSBAND SHE LOOKED AT THE LADY AND PROCEEDED TO SEND MY FOOD DOWN THE LINE.I WAS AFRAID THAT MY GROCERIES WERE GOING TO BE TAKEN BY THE OTHER CUSTOMER SO I REACHED OVER GRABBED MY FOOD OFF THE BELT AS I WAS DOING THIS I MADE ACOMMENT TO MYSELF SAYING I DON'T TRUST ANYONE.THEN TERESA GUYTON THE CHECKER HAD THE AUDACITY TO SAY IN AN ARGUMENTATIVE TONE TO ME IM GONNA HAVE TO TRUST SOMEONE AND THAT I SHOULD NOT BE SAYING THAT I LOOKED AT HER LIKE WHO DO SHE THINK SHE IS I DON'T KNOW AND I ALSO THOUGHT SHE DISPLAYED POOR CUSTOMER SERVICE ATTITUDE.I DID'NT SAY ANYTHING RIGHT AWAY TO TERESA GUYTON ALL THOUGH SHE KEPT GOING ON & ON TRYING TO ARGUE WITH ME IN FRONT OF THE OTHER CUSTOMERS AND MY HUSBAND, THIS IS WHEN I FINALLY GOT FED UP AND TOLD HER I DON'T APPRECIATE HER DISRESPECTING ME.I AM A CHRISTIAN AND LONGTIME CUSTOMER OF WINCO FOODS IN STOCKTON, CA.I HAVE NEVER IN MY LIFE EXPERIENCED DISRESPECT AT A STORE WERE I WAS SHOPPING AT.YOU WOULD EXPECT IT FROM ANOTHER CUSTOMER BUT NOT FROM A WORKER FIRST I THOUGHT SHE SHOULD BE WRITTEN UP BUT THE NEXT DAY I CAME BACK TO PICK UP A BAG OF ICE MAY 28, 2009 AS I WAS WALKING TOWARDS WERE THE ICE IS I SEEN TERESA AND SHE SEEN ME I DID'NT SAY ANYTHING TO HER BUT SHE WAS BOLD ENOUGH TO MAKE ANOTHER COMMENT TO ME.TERESA GUYTON ASKED ME IF I WAS ALRIGHT SARCASTICALLY I TOLD HER I DON'T APPRECIATE HER DISREPECTING ME AND I ALSO TOLD HER NOT TO SAY ANYTHING ELSE TO ME WHEN I COME IN WINCO.IF THIS LADY SAY'S ANYTHING ELSE TO ME IM GONG TO FILE AN HARRASSMENT CHARGE AGAINST HER AND WINCO.

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7:18 pm EST
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I have shopped at winco's for some time now and although it is understaffed and crowded, I have felt it was worth the savings. However, an incident today involving threats and racist abuse directed towards me by a customer and the store employees and managers lack of interest and rudeness in handling my complaint, shows me that any savings I might have had...

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1:16 am EST
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Have purchased prepared deli sub sandwich several times. First time found human hair in one sandwich, considered it a mistake (it happens). Purchased two more sandwiches on different occasions and both contained several human hairs in them. Tried to find a telephone number to complain. Unable to.

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9:09 pm EST
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WinCo Foods Terrible customer service

I have shopped at WinCo this past year because of their low pricesbut, I will no longer because of terrible customer service. We have had to many incidences with returning food because it was bad. It is suppose to be 100% satisfaction. Most stores return your items with no questions asked or replaced followed by an apology. They also have a sign that clearly states if an item rings up wrong you will get the item free. When I pointed out to the checker that the item was wrong and reminded her of their policy she chuckled, then she had someone check the price and it was wrong. She was told to give it to me for free. She then gave me my receipt but still no money for the item that was priced wrong. After 15 minutes of waiting I told her to keep it. We have also returned milk because it was bad but we were told it is suppose to taste that way! We went to customer service to return a bulk item that was priced wrong and was bad. We were told that it was our fault it was priced wrong and also that they can only return what was left in the bag.
It seems that at WinCo the employee's are always right and the customer is always wrong. We have other choices of grocery stores to shop in our town that welcome our business with fresh food, fast and friendly customer service!

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Dianna129
Antelope, US
May 11, 2011 9:05 pm EDT
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Winco is STUPID! I worked for them for four years and their point system is absolutely ridiculous! There's no grace what so ever! I got points when I had a medical emergency and a note from the doctor! I got points for being like a minute late every few monts. It's so ****ing petty it's ridiculous! You could be standing next to the time clock talking to someone and accidentally clock in a minute late and they don't care. They don't care about anyone. Nothing slides with them. I just don't understand how they could treat people like freaking nazi's there. It's insane!

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12:54 pm EST
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WinCo Foods Customer service

I have shopped at WinCo over the last year because of the low cost of the products WinCo offers. Several times I have gone in and the cashier has been horribly rude for whatever reason. Twice I have had to put items back because I didn't have enough money to pay for them. I do not have a bank account, I operate only with cash so I am ever vigilant in trying to know how much money I have to spend on groceries. When this has happened, the cashiers have rolled their eyes, made rude remarks and even gone as far as throwing my items that I was trying to purchase down the conveyor belt because I asked to put something back. Yesterday was the worst experience yet. I went in to the store and I thought I had $75 to purchase groceries and a $20 gift certificate. When I got up to the check-out line, I realize that I only had $42 and the gift certificate. My bill was $84 so I asked if the cashier could suspend my transaction while I went to customer service to see if I could cash out a money order. The cashier said fine. I went to the customer service counter and you would have thought I had asked to cash a check for a million dollars. The smirks and condescending remarks that they could NOT cash the money order because I hadn't purchased it there was unnecessary. A simple no, that is not our company policy would have been sufficient. I returned to the check out line and when I asked the cashier to return several items, she threw a fit. Snarling at me that she would have to cancel the entire transaction and inconvenience all of the customers behind me. The cashier in fact hadn't suspended my transaction, she made all of the other customers wait. The cashier continually made rude and snippy comments about how "some" people are just to stupid to go shopping by themselves and then had the gall to tell everyone in line behind me that they would have to wait because I didn't have enough money. By the way, I am a single mother of 3 children and I work 2 jobs. I am on the WIC program for my children because i meet the qualifications and bust my ### every day (I work 7 days a week) to put food on the table for my kids. I told the cashier to please just cancel the transaction, I would take my WIC and return when I had the correct amount of money to pay for my grocery items. At that point, the cashier really blew up, telling me quite loudly that now she would have to put all the items back before she could ring up any other purchases. I was mortified and completely humiliated. The guy standing behind me in line started muttering under his breath and thew the $22 that I was short on the counter and told the cashier to just get done with it. At this point, I was in tears, my 3 and 4 year olds were crying and the cashier made it all the better by announcing how generous this gentleman was and how people like me should be grateful that a man like that would help me out in my time of need. Just wanting to leave, I thanked the man and asked him for his address and I would send him the $22 when I got paid. He just stomped off mumbling something about now I could have a Merry Christmas. The cashier then tried to hug me! She started babbling on that everyone needs some help now and then and to just accept it and go on my way. After her attitude throughout the entire time, this was just too much. I asked her to stop and leave me alone. She turned away, shaking her head and said something to the effect that some people just didn't know when to stop and say thank you. I was shocked. To top everything off, the cashier pushed the conveyor belt when my ID was on it and it fell down the side and could not be retrieved.

I was completely and thoroughly humiliated and demoralized. For 15 years, I was a professional in the legal field and due to the recent economy have had to find alternate work. Just because as single mother who has a deadbeat ex-husband needs a government subsidy like WIC does not mean that I am stupid or deserve any less respect or service that the guy standing behind me. I am not on public assistance or any other program, just trying to make sure my kids have milk, eggs and cheese. I will never shop at WinCo again and am trying to ensure that hopefully no one else has to endure what I did - 2 days before Christmas.

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BWillson
Rocklin, US
Jun 19, 2011 7:17 pm EDT

The Employees at all the Winco's I been to so far seem to have the "better than you" attitudes, they need a class in dealing with customers, and how to help instead of humiliate their customers! I will never go back! They are horrible!

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Marcie
US
May 05, 2009 11:46 pm EDT

Yep this girl was very rude to me. Didn't say hi, had a very smug demeanour. I even said thanks after i paid to see if she would do the same... Nope, not one word from her.

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shanscoupoons
Vancouver, US
Mar 04, 2009 12:41 pm EST

I'm so sorry that you were treated like that. I too went to WINCO and didn't have enough money, but another one of the floor cashiers took me a totally different register and was super nice to me, cracked jokes, carried a conversation and let me pick through the items that were the most important had to haves. I was like seriously 60.00 short. I was humiliated as is was, so it was nice to have someone so sweet to me. However, the original cashier was an older lady and was kind of rude shaking her head, kind of made me feel ridiculous- but the other lady came along and then they were both nice to me. Especially when after I got such great service, I went back to the cashier and touched her on the back of the shoulder and told her I totally appreciated her patience (even if she wasn't that patient).

I'm soooo sorry you were treated like that though. Nobody needs to feel that way. We are living in EXTREMELY difficult times right now, and everyone should have a little heart.

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5:35 am EDT
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I have been shopping at Winco for a couple of months since I moved here to Boise but I won't be no longer because of the jaw-dropping bad customer service. There have been several instances, so many that I get sick to my stomach just thinking about walking into that store. With the economy being so bad I am trying to save some money buying my grocerie...

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About WinCo Foods

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WinCo Foods is a chain of supermarkets with a focus on providing a wide range of grocery items, bulk foods, and produce. They offer a self-service model with an emphasis on cost savings. Customers can also find bakery and deli services, as well as select household goods.
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Overview of WinCo Foods complaint handling

WinCo Foods reviews first appeared on Complaints Board on Oct 20, 2008. The latest review Store access and mobility devices location was posted on Aug 22, 2024. The latest complaint Managment was resolved on Jul 29, 2020. WinCo Foods has an average consumer rating of 2 stars from 192 reviews. WinCo Foods has resolved 42 complaints.
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  1. WinCo Foods Contacts

  2. WinCo Foods phone numbers
    +1 (800) 824-1706
    +1 (800) 824-1706
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    Customer Service
    +1 (210) 599-3000
    +1 (210) 599-3000
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  3. WinCo Foods emails
  4. WinCo Foods address
    101 Columbia Point Dr., Richland, Washington, 99352-4387, United States
  5. WinCo Foods social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024

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