Woolworths
Reviews and Complaints

Unhappy shopping experience

I purchased lots of nappies (30 bags in total) when it's on sale on 21/2/2018.

However, many of them were picked up by the shop assistant with wrong size (a smaller size) by mistake. It's in unopened boxes so it's hard to tell one size from another. But I paid the correct amount for the size I needed. (Its about 10 boxes so I wouldn't be able to do myself).

Upon realised later on (about 1-2 months), I thought it should be a easy issue and will be exchanged without hassle.

We don't have time to bring the whole lots to the shop so we exchanged 5 bags from Woolworth in Mansfield. All good. Easy transaction.

After we used up the stock we purchased and exchanged, we decided to go the Top Ryde (the shop we purchased the Nappies) to exchange all rest of them.

Yesterday, 7/6/2018 we went to Top Ryde Woolworth. I was told the duty manager Kavor (not sure the spelling is correct) is the person we should talk to.

Kavor came later on and I was advised that he can't exchange for "costing" reason. And cannot explain clearly why it would be a more expense for him. And he tried to deny that we purchased from Top Ryde. (we brought all the receipts from Woolworth with us, so one of the receipt was completely irrelevant which was for a purchase in Macquarie store back in 2017).

Upon patiently explain the situation, he agreed we can exchange whatever stock the store had on the shelf. So I went to brought all stock they had. Lucky I got 4boxes.

He came after me and saw I got so many and he's showing unhappy. (He did not expect I can get so many). I'm sure the shop must have more but he refuse to help, I talked to him in the shelf area. He then disappeared.

I came back to the customer service desk, and was told Kavor was not there and I have to wait.

We wait about 10 mins but he still not showing up even if the others called him over the shop announcement speaker few times. He then called a gril over the phone asked her to service us.

The gril did not exchange the Nappies but did a return of mine and a new purchase, and asked me to pay the difference. I'm care about the $30 which is nothing to me but I was really disappointed by the behavior. They treat customer like IDIOT.

I refused to pay and insist to talk to the manager. Kavor did not show up, despite the others called him over the speaker many times.

20 mins later, we have to sent someone to find him so we can talk.

I asked him why he changed his mind 20 mins and we cannot accept it. He started confusing me by saying nonsense and [censored]. He still trying to be confused on the receipt which is irrelevant.

I was told that we need to come back another day to solve the issue, which is not acceptable. He changes mind every mins.

I told him 3 options:
1. you do the exchange for me. it will be a happy ending.
2. you call your manager now and get issue solved.
3. I walk away with correct product I paid for. You call security or policy, we might have a big night.

He still saying I need to come back another day.

Due to his attitude. I choose to walk away and asked him to call the security and police. I walked very slow and he started jelling at me, which made me angry so I yelled back. He said this is his nam

The security came, we explained the whole story one after one. He 100% agreed with what I said but he still trying to confuse people by saying I use another shops receipt trying to exchange from his store.

I told security, you have no right to stop me to go home because I have the correct receipt and correct products. The security agreed and asked we to to do a statement.

I also told Kavor, we can still solve the issue now. There is no harm for anyone, I did not take any advantage from Woolworth, I just simply pickup the correct product I purchased 4 months ago.

Kavor later on told me that he accepted what I said but told me I can't seek exchange for the rest from him, I can talk to his manager or go to other shops to exchange, but not him.

We shake hand and say goodbye.

Really disappointed by his performance. I will defiantly complain

Good afternoon,
I am writing to you let you know my disgust after driving to town today to do my weekly shopping at Woolworths & purchasing yoplait yoghurt mango flavoured. Once getting home my children went to have it for lunch and discovered the best before date was 7/5/18 being over 4 weeks out of date! (Today's date 11/6/18)..
Yes I could return it & get a refund but it's another drive to town!
I haven't got the time with raising 5 children or extra fuel to burn with another trip to town.
I am really disappointed!
Not to mention the fruit section today was a disgrace & fruit was rotton particularly the mandarins & bananas were almost black..
just extremely disappointed!
Thank you for your time
Regards
Corrine woods

Hi I have recently started re using woolies in glenorie, as you have softened your profiteering approach to grocery selling slightly. Dont get me wrong if you dont stay focused when you shop in your store you will continue to be ripped off, however as it is across the road from my kids school I use it every day for general groceries and treats for them, and beer here and there for me. So I would spend around $150 - $250 per week in your store and am in there just about every day.
On Sunday the 27th May I go to the store about 12.30 to buy things my wife wants, and I enter the store and you have a market fair day with fruit and veges. So naturally my 7 and 8 yo want to participate and collect your books and do the stalls, so I agree. Half way through this they want to go to the toilet, so I take them to the toilet, and take my trolley with me, this is because the toilets are big and I leave my wallet keys and phone in the trolley while I shop.
So I leave the toilet after an inordinate amount of time, 2 girls trying to undo outfits and play with each other the same time and go back to the market stalls.
So after a while im over being in woolies and try to rush my shopping and end up getting dog food, shoe polish, and ice cream. When I am near the left hand isles of the store I notice this old guy with a cap and some sort of communication device hanging from his ear, standing inordinately close to me and my girls. I thought he was a creep and didn't think anything else of it.
Then I went back to the tea isle as my wife particularity likes dilmah and get two packets only to turn around and see Mr creep behind me once more.
Once more I thought it was strange however progressed to the checkout and left. However on thinking about the whole experience and how ridiculously coincidental it would be for him to be wanting shoe polish and tea bags at the same times as me, being so close to me and having a communication device hanging from his ear, I am sure he was store security and im sure he was following me to see if I had stolen anything. I may be wrong however having been a CEO in the hospitality industry for many years I am pretty sure I am not.
So if you want to continue to keep marginal shoppers like me who are more than happy to spend my money elsewhere, which I had done for a few years before coming back to woolies, I suggest you tell your creepy security guy to back off or be a little more subtle.
Im now in horticulture and don't dress with flashy clothes but that shouldn't make me a magnet for store security to target me.
Its plain insulting to be a part of the Glenorie community and to own a small business and rely on this same community for good will, and to have to undergo the indignity of my integrity being questioned by someone who is probably not from Glenorie.
Im a fifty year old man with a wife and kids, whose been responsible for large turnover community corporations with many staff, and stealing from grocery stores is not my idea of being a good example to my kids and being a family man I assure you. Im insulted that he looked at me and thought that I would be a thief.
Some confirmation of this episode would be nice and some sort of back up contact would be nice. If indeed he was a creepy guy checking out my little girls then it may be good for you to know you have these sorts of people in your store.
Please please please dont send my any corporate jargon or BS, im not interested, I just want you investigate and get back to me with your findings. Brad Browne [protected], [protected]@brownes.net. au

On Sunday 3rd of June I put my grocery order in online in the morning to collect that afternoon in the 3-5 time slot. When I arrived at 3 to collect it I was met with 'we're a bit behind today, I'll follow it up and let you know'i then proceeded to wait for 35 minutes with my 2 young children without a clue how long I would be waiting in total or what was going on with my order. On Sunday 10th I have done the same as the previous Sunday and ordered online first thing for the 3-5 time slot. This time I arrived at 3.45 to allow a bit more to ensure my order was ready when I arrived. When I arrived in as again met with unsure faces and a 'I'll check the progress of this one for you'. I then proceeded to wait approximately 15-20 minutes unsure of what was happening before somebody arrived back with my order. Both times I assume the staff realised that it wasn't right that I had been made to wait as long as I had because the first tine I received a $20 wish card and a box of chocolates and the second time I received a $15 wish card. Regardless of what compensation I received I would have much preferred not to have the wait instead as both times I have had my 2 young children with me and it is the whole reason I order online- to avoid spending too long out with the children. I spoke to a staff member when I received my order to ask if I would be better off ordering on a Saturday than a Sunday and was told it would make no difference as the reason it was happening was because they were understaffed on the weekends and it was always very busy. The person picking the orders was also by herself on weekends with no help. While I understand this must be difficult I also see it as poor staff management and the customer is the one that is paying the price. I'd like to continue online ordering with woollies but if this continues to happen I'll be switching to Coles in a hope of getting better service.

This is the second time I've written to you and complained . If no replay this time I'm going to consumer affairs and the heath department.
1. I purchased a crunchy noodle coleslaw which has shredded rubber plus a white rubber seal. I a was vomiting and ill for a week after .
2. Woolworths Stirling while renovating sent out surveys and the last
Question was while we are renovating what would you like to be
Included e.g. store / or service . If we included your suggestion we will
Send you a $200 shopping voucher. I suggested a bakery which they Woolworths
Have built and up and running for over a month no voucher they have my details so no excuse. Contact me and sort this out. Regards Paul Rawcliffe.,

Hello im writing to complain to woolworths about there decision to stop stocking the 200g containers of all the Jalna fruit yogurts on there coldroom shelves.
The Jalna company is Australian owned and i will continue to support them, via shopping at coles instead to woolworths until woolworths stock theses item again .
I like woolworths and wish they would support australian company
Also arnotts choc weaton biscuits .
Also malted milo band.
Please could you contact me regarding these listed items and explain why these decision where made :?
Kind regards Brett Fenech

Can you please do something about the music you play in your supermarkets?

I am tired listening to rubbish played loudly when I shop. It is of the worst quality.

Have you thought about putting on some classical music so that we can enjoy our shopping? I am not asking that you put on Wagner's "Ring" but some pleasant easy to listen to classical stuff eg Strauss or Beethhoven or Tshaikovsky.

Let's lift up the quality of your store and with it the people shopping in it

I called Woolworths at park ridge nemouris times over this week trying to order a cake for tomorrow (Sunday 10th June) and no one could take my order I proceeded to go down today Saturday and ask them face to face to order it when they told me they could no longer do it... I am extremely disappointed with the service provided and now my daughter has to have a small store bought cake for her birthday! Someone needs to be able to take the cake order at what ever time of day it's stupid that you have to call between 7am and 12-1pm because a lot of people like myself are at work...

This morning, I was eating one of the Apple and Blueberry fruit bars and came across a small bit of thin purple plastic in my next bite that I had to pull out. I was immediately a bit concerned, as I give these to our toddler daughter all the time and she loves them. I'll be happy to send you a photo of what I found, though it's no longer inside the bar as I found it. But I wanted to make sure you could see what I saw and see if there's any way your manufacturer could find out why there was such a thing inside the fruit.

I ordered flowers for my sister on the 1st June she only got them this afternoon late I was told that they would be delivered next day they were not then I rang and asked what happened to be told Monday public holiday will be delivered Tuesday they were not only to find out from my sister she got them this afternoon I paid just under $60 for this the same thing I bought her could have got a florist to do this she would have got them Saturday for sure.
So this morning I contacted your 1300 no on flowers only to be told in a recorded message to ring during business hours 8am to 5pm which I did 8.45am voice recording can you believe this then rang at 9am it rang and rang till was hung up on tried three more times rang out each time.
I sent to emails to the same place where you order online the flowers guess what not one reply so tell me how can I get anyone to help when you do not answer phone or answer emails and when I rang Mandurah they informed me they couldn't help me either.
this is my order number WW247403 you were quick enough to take my money but not to deliver in a reasonable time, I might add this was for my sister who is ill so you need to shake up your Florist delivery service when you cannot talk to someone or have your email answered !

I went in today to buy some lamb ribs, I asked one of the workers where that item was. He told me that he didn't know and that I should ask someone else and so I made my way to the service window in the meats section and rang the bell. After a few minutes I rang it again, this happened several more times until I had noticed on my phone that I had been standing there for about 10-20mins. As I was about to walk away someone peered there head from the corner however as soon as I made eye contact with them they scurried off.
Moments later a man who looked like a manager (based on his dress) walked past me and behind the counter, on his was to the backroom he looked at me making eye contact then looked away continuing to speak on the phone. I stupidly waited a few more minutes assuming that even if he wasn't able to serve he would tell someone else to. NOPE! I continued to wait for a few minutes before walking off.

My wife and I stayed in Room 19 at the Burvale Hotel, Nunawading on the night of Sunday June 3rd . The overall condition of this room and the surrounds is a disgrace and in my opinion would violate health regulations . I have posted a review with details on the Burvale Facebook page . I am also about to write a letter of complaint to the Victorian Health authorities . Considering the pride that Woolworths take in the presentation of their supermarkets to the Australian public, I am staggered to think that your company could be happy to be known as a part owner of this establishment .
Your company should do something about this and do it immediately .

I tried online shopping (need the shopping the next day). It refused to take my credit card. The message I got was: "We have received a decline message from the bank for your debit/credit card payment, please try again or contact your bank." I tried several times and contacted my bank, and from their side everything was okay. So I contacted customer service. By the time everything was "sorted" and they were about to process the order for me it was way past 11pm. But even though the mistake was from your side they would not put the order through for the next day. I'm sick with a baby and a toddler at home. The one time I need to use your service it's completely useless and I've wasted my time and sleep!

I shopped at Bargara Woolworths on Tuesday 5th June 2018 at 13.31 hours. I went to use my SAVE $ 15.00 off your shop voucher on my $224.50 purchase and was advised that the voucher ceased at 12 'o'Clock that day. It does not indicate this fact on the voucher, and the voucher states that it is from Wednesday 30/5/18 until Tuesday 5/6/18
I sought to speak to a Manager on site, but was advised by the operator that the voucher was withdrawn at 12 and that was that, and even if she scanned it would not accept the bar code.
I believe that Woolworths owes me $ 15.00

Black piece of sharp cut plastic that has clearly been cut with bacon, hard to spot almost cooked! Not very happy as you shouldn't have to check you food for plastic before cooking! Have small children so not ideal. Bought from woolworth's cottesloe western australia.

And just to add insult to injury I get told my complaint wont attract attention because its not long enough! Am I meant to rant and swear just to get some attention! A small complaint is still a completely unacceptable mistake not to be taken lightly!

I purchased a packet of apples on Friday the 1st June, on Saturday my child and his friend wanted to eat an apple - half way through the apple my child's was rotten!
I am really disappointed to pay $7.50 for a packet of apple to find half the packet rotten in side, especially when you want your children to eat healthy rather then junk.
To me this is not so great and very disappointing produce!

rewards card [protected], scotch fillet at $31per kg is not up to standard, "msa" approved?, but tasteless. aisles always blocked by stocking shelves & pickers for on line shoppers, purchasing alcohol always dearer than dan murphy.
being a regular shopper at whitford woolworths spending between $150 & $200 each week I feel very upset about paying & $31/kg for what is labelled msa approved scotch fillet, I have purchase it previously from woolworths whitford & that was as bad but tried your newly labelled stocks, tried 3 different steaks cooked differently & all the same, crap!, customers are always trying to navigate staff unloading crates of stock & staff blocking aisles when loading trolleys for online shoppers, after my grocery shop I move into the bws part for my alcohol it is always as dear as coles first choice which I then go to for my dan murphy price,
I stopped shopping at coles a number of years ago because of the range of brands they supplied & now am feeling very agrieved about my current shopping experiences at woolworhs whitford for the above reasons.
I am not one to normally make complaints but to be honest they are getting worse.
regards
denis.
[protected]@live.com

Location: Woolworths at Metro Shopping Centre, Marrickville, NSW 2204 Australia
Check-out Counter number 13
Time: 14.29. Date: 4 June 2018.

Dear Sir or Madam

I am writing to complain about Woolworths's staff who was rude and gave me an offensive service at the check-out counter today.

Your staff (I don't her name), A female lady was serving me at her check-out counter number 13 this afternoon. She was advising me that Woolworths is going to stop giving plastic bags to the customers soon.

I acknoweledged and said politely, "Ok, I will wait till it happen".

Then she said to me in front of other customers "That is very sad attitude!".

I was busy putting me shopping bags to the trolley so I hadn't really given an attention to what she said but when I heard what she said, I felt embrarassed and looked around, there were other customers queing after me, I started to get annoyed with her. I went quiet, didn't say anything and didn't want to continue conservation with her.

Then, she continued again and repeated the sentence and asked louder to me "Do you know that is very sad attitude?" and then went on lecturing me about Aldi stores didn't give plastic bags to the customers.

I started to get more annoyed and felt embrarassed the way she intimidating and tried to lecture me in front of other customers who were queing at the counter.

I am a local resident and a regular customer of Woolworths at this shopping centre. I came to do my shopping and didn't prepare to have any stressful argument, or listening to Woolworth's staff to lecture and intimidate me in front of other people.

I couldn't help to feel upset with her and had these questions in my head "Was it because I looked Asian" or Was it because I couldn't answered her back in Australian's accent. "Was it her business and Why did she have to talk down on me?" Was it big deal when I said "Ok, I will wait till it happen!".

I don't really care about Woolworths will give or stop giving the platic bags, it has nothing to do with me, it is up to the company's management. I could have my own personal judgement and it was not her business.

I am a customer of her company and she is an employee, she had no right to humiliate me or any customers at her workplace or any public place.

Her attitude and manner were offensive and not acceptable. She has shown herself how poor customer services level she had. She also has shown her own bad attitude toward Asians. She might thought I was just a stupid Asian woman who knew nothing about GREEN ENVIRONMENT so therefore she tried to make me feel quilty for not buying Woolworths's own shopping bags right now.

I think it is time that Woolworths should consider in giving her some Customer Service lessons. Could Woolworths also teach this employee to have better attitude toward any racial customers.

I have also attached some part of my shopping receipt for your information, hopefully it wil show her identification or staff ID number. I will also appreciate very much if you could inform your employee that I was very upset with her and None of my friends nor family's members want her service.

Thank you very much for your time.
Regards
Mrs Pam Ward

I am disgusted and shocked to see that Woolworths has made such an obvious preference towards the Muslim community. Their latest catalogue has a whole page dedicated to "happy Ramadan" which I and I'm sure most Australians find highly offensive. It's been quite some time since I've seen a "happy Easter ", "merry Christmas ", "happy Hanukkah " in the Woolworths stores showing equality towards other religious communities. It would seem that most Australians are no longer welcome in their stores.

After purchasing Baby Marco Organic, we came home and fed our baby. After feeding our baby, straightaway her face become so red and swollen.
This is just unbelievable. We didn't feed her something strange, it's the same type of fruit and food. This raise a very big concern of the quality of food especially baby foods that Woolworths are selling.
I would like to ask for an urgent attempt from Woolworth team regarding this as this might cause danger to other babies as well

Thank you
Mai
P/s: my email address: [protected]@outlook.com