Woolworths
Reviews and Complaints

I purchased oysters from woolworths lakewood today thinking they were on special and it was not until I got home and smelt the oysters that it made me look at the use by date which was today, thinking they may still be ok I cooked them and after tasting one, I was disgusted and threw them away. It is really misleading of woolworths to special them out and not indicate their use by date is up and secondly not smelling the product before placing them for sale, I only hope I dont get food poisoning from this rancid product.? Are woolworths so in need of profit that they put their customers at risk by selling off seafood.

Good Afternoon,
Yesterday (2 June 2018) I completed an online order which totalled over $132. I selected to have this click and collected from Batemans Bay store. I payed for the items in the online trolley and as a result the funds were debited from my account.

Believing the order had gone through as the funds were taken from my account by Woolworths, I packed my sick 3 month old son into the car and drove into town to collect our shopping. I went in to the store to collect only to be told mine name wasn't on the list and that I would have to contact customer service and the in store staff could not help me anymore. I left loading my sick baby into the car. I rang the customer service hot line while I sat in the car park hoping that there was a mix up an that I could collect my shopping that I had already been charged for and needed. I was informed by customer service that the money had been taken from my account, however due to some items not being in stock the order had not been processed. I was utterly disappointed and upset to say the least, I was out of pocket $132, no food to take home, had loaded my sick child into the car and carted him into the store to then return home empty handed. Plus I drove into town when there was no point.

I received no contact from Woolworths regarding any items not being in stock or that my order hadn't been processed.

This is absolutely appaulling Woolworths. Your customer service has fallen down short here and has left my family out of pocket and without food until the order is processed and put together which I am instructed will be done tomorrow from 11am.

This is not good enough!
I believe I should be compensated in some way for this poor performance. For my out of pocket expenses and delay in being able to collect my food order. Plus driving into town to collect the order which turned out to be a pointless trip into town.

I look forward to hearing from you soon.

Shantelle Richardson
shan.richo.[protected]@gmail.com

I reached the cashier counter at 10.25 pm (02/06/18) and after paying my fuel bill, I requested for a cash out of $70 and the cashier ( name tag not available or not on eye site) refuced to give the cash out. However, he again asked me to come back and what he said was
I wasn't sure about the count which was in the drawer and not suppose to lend after 10.30 pm because if he already finished the cash operation. And he took almost 15 minutes to explain these and recount only $70.
Kindly take note of this because, if the station is open until 11.00 pm, aren't we suppose to request for a cash out?.
Location : Burwood Safeway fuel station.

Hi, This is one of the best Pasta sauces there is, but unavailable in Supermarkets in the Tuggeranong Valley! I have tried the supermarkets at, Calwell, Erindale, Kambah, South Point and Woden Plaza. Staff tell me that it is not on their inventory!
I t would be so much easier if it was available locally I did ask to staff if they could order it in, but they said no!
The product is:
Don Antonio
Sugo Di Pomodoro Alla Toscana

I have attached photos1

I drove all the way to woolies today to purchase your famous woolies mud cake and there was none there. So we drove to the other woolies and there was none there as well. My friend in the picture attached, it is her birthday today and we were going to share a mud cake together as we do this every year. I am upset because I was counting on you guys. I work at coles and I choose woolies over getting discounts! You have

What is going on why aren't Woolworths putting Devondale milk on their shelves. Devondale is an Australian owned milk product. I am not changing to Woolworths brand as I think it's a ploy to push their own agenda. I will not be dictated to by a giant company what I can and can't buy. How does this help an Australian company, how does this help the farmers, no it's only for Woolworths pockets.
I will source the milk I want to buy elsewhere and take my grocery buying elsewhere as well. Good on you Woolworths for helping Australia NOT.
Disgusted with you actions.
Regards
A very unhappy shopper
Judy

Dianne Hawthorne works in the deli at the manjimup store I find her very rude and has no customer service
When I am shopping I avoid the deli if she is in there and wait for other staff members that are much nicer ie Anne Pilgrim or Shannon Simms
I was shopping on Tuesday and unfortunately she was in there and I was in a hurry so had to be serviced by her and I witnessed her being rude to a customer, he was buying chicken and I her Dianne say 'do u want it under or over ' in a not very nice way and she was going to service me first but I said 'that gentlemen was first ' she gave me a drop dead look.
Dianne is not a good look in the deli I have also seen people walk away if she goes to service them

Ok, ive bought coles lamb chops and the splinters of bones that are left in the chops is deplorable!
My partner had the roof of her mouth hammered by injecting splinters of bone into her upper mouth.
Obviously the butchers your employing are having two or three attempts at separating the chops
We all know an experienced butcher applies a one chop action! Thus no splinters, I need your help in explaining to me why I have to explain to my partner why? I keep buying your chops
Woolworths you will be up for a very substantial law suit by customers if you dont recognize this
Please contact me john Hutchison [protected]
Very much appreciated

Hi
I attended my local Woolies Deli today and requested 1 kilogram at $20/kg of the D'ORSOGNA Tasty Sticks.

The lady asked if Inwould like them in the original packing being a 1 kg pack.

I said yes.

She weighed them and then placed the price sticker on the packaging reflecting the weight at 1.066kg and the Price @ $21.32.

Looks like I paid for the manufacturers packaging?.

Is this correct?
I feel this is an unjust sneaky way of selling products ...even to us Shareholders?

Kind Regards

Warren Doughty
[protected]@outlook.com.au
Mobile: [protected]

I purchased a pack of 2 Scotch Fillet steaks at Woolworths Urangan store post code 4655 on the 29/5/2018. At 33.00 a kg and graded MSA l would have expected a top quality steak, instead l had a grisly and tough piece of steak. Definitely not impressed with the quality of the steak purchased. Photo enclosed with date purchased, price tag and inedible steak.

I live in Benaud Street in Macgregor 4109. One of the Woolworths drivers who lives in this street. Constantly speeds especially around the blind corner in front of my house. His rego details are 361 XRT.
He needs to be repremanded as he one day will end up crashing or running someone over. There are children in this street he is driving extremely irresponsibly. And does not care.

Dear Woolworths,
This evening we decided to cook some chicken rissoles from you. We have eaten these before with no problems. However tonight was a different story when i found something blue in my sons rissole when i was cutting it up. I dug it out to find a piece of hard plastic! How, in our day in age, can this happen. God only knows what would of happened to him if he had swallowed it!
Concerned and very unhappy!

Hi Woolworths,

I am complaining about the customer service I received today at Emerton Cnr Jersey Road and Bunting Street.

I am pretty disappointed. I did a shopping at the store at Emerton 1625 POS 001 TRANS 6036 at 13:25 27/05/2018.
I spent almost $200 for my shopping at Emerton. Came to the cashiers check out and customer service was very poor and bad to my experience. It's just that one item (tomato paste) wasn't right, cashier couldn't call for assistant but instead my 7 year has to run back to the shelve and picked the right item while he was looking for the item, he lost his $10 in the supermarket. He had $15 on his hand and even second customer waiting behind me saw it that my son had $15 on hand. My son wanted something to buy so I gave $15.00 which he wanted a toy which cost that amount. While I was waiting at the cashiers check out, my son return with the item tomato paste but he knew that his $10 was missing so he ran back but couldn't find it. Only money left on him was $5 which he couldn't buy his toy. This came to my attention that customer service wasn't good enough. As a customer, spending $200 and that's what I get about Woolworths customer service. I was angry because, it's cashiers job to call for assistant but not my son 7 year old doing half her job. It's disgusting and terrible experienced I've seen as a customer. Haven't said, store manager even argued with me big time assisted by another store manager, there was no call for help at that time while I was there and my son looking for the item, even the customers standing witnessed the all drama. It's just disappointing and disgusting. Woolworths big fail and you can't argue with customer that's not what it's call business. I try to explain my rights about me as a customer but Store manager argued with me which I think is disgraceful. You can't employ staff and argue with customer, when you realise that cashier and manager were wrong for not doing their job properly. Customer service is [censored] as anything. Better customer training for Woolworths staff and get your customer service fix. Thank you in the finish they gave the toy for free to my son.

Hi I have used woorlworths online for 7 months and I just wanted to email and say how disappointed i am .
Every week for the last 3 months i have called and complained as we have been given incorrect items, old items and items are forgotten often

I have been told that a note has been added to my account so that mistakes are not made anymore.

When we called we wanted to the forgot items to be re delivered because this was not our fault.but they told us no sorry we cant do that.

We are now know longer going to use Woolworths.

I purchased 2 x 500g of packaged minced beef from my local supermarket at Cooloola Cove on 21/5/18

The meat was placed in the freezer when I got home and thawed and cooked two days later in a savoury mince dish that I have cooked many times prior. The meat did not smell the best during cooking and was very stringy. I fact when cooked it was like straw to serve. The meat had stuck together and was not very tasty at all.

I complained to my local manager on 26/5/18 and he told me "that is the type of meat we are being sent now as there is a new company involved in the preparation and packaging process." He said he could do nothing about it and we should use the customer complaint process.

There is a local butcher shop some minutes from where I live and an IGA supermarket. Perhaps I will need to change my shopping habits in order to be able to buy what I wish to eat.

You would be naive to believe that your system is working well and customers like myself will accept whatever you dish up. We can and will change if you cannot understand that humans are creatures of habit and when you make changes to available products we will move on to other suppliers.

I regularly shop at Kyneton Woolworths in the mornings. I always have a full trolley of groceries and there is never a big register open to cater for people with lots in their trolleys. It's only ever the express or self service open.
There is always atleast 3 staff in the Customer Service area where you buy cigarettes and they are usually just standing around doing paperwork or something and there would be people lined up waiting.
I had an experience with Angela who has served me on a number of occasions and she is barely friendly and today actually gave me attitude and said she couldn't reach the shopping I placed on the counter. Well that wouldn't have happened if another bigger register was open so I had to go to the express check out where half of my groceries barely fit.
I don't understand why there are enough staff in the mornings but not catering for the amount of customers who come in with big trolleys.

I purchased 6 tomatoes with in a packet the expiry date 26th May and yesterday 23rd May I opened them 4 were squeeze soft the kind of soft that was off when slicing one you could tell it was no good. All of them were the same inedible. Only 2 were perfectly fine. As they are not exactly cheap I was less than impressed attached are photos which don't give a good look at them but I assure you they were not good

Today (23 May), I bought two persimmons at Riverwood store advertised 2 for $3 but the price at self check out is $2 each.

I told the lady in self service area and she advised me to check the displayed price. I did after finishing payment for other shopping and took the price tag to show staff at the service counter.

The staff at service counter questioned another male staff who may be responsible for the price tag.

The staff at service counter then blame me and warned me not to take the price tag because she can accuse me creating and bringing a fake price tag which shows the 2 for $3 offer has expired.

I'm complaining about the poor customer service and accusations all for the refund of $1.

Staff at Riverwood seems to be hostile for customers asking for refund.

The store is 1097 trans 2368 17:46 23/05/2018 for the purchase and trans 8085 17:54 23/05/2018

Please advise if you have any queries and I'm happy to provide further information if required.

Thank you.

Tim

As a 75-year-old woman, I regularly shop, using my own bags. Yet, time and time again, the young people on the checkout do not know how to pack.
If you are moving to get rid of plastic bags then you must teach your staff to pack properly.
Today, I had 6 large cordial bottles placed in one bag; five 2 litre orange juice bottles placed in another, then 10 sauce bottles, 4 tins placed in another.
I had trouble lifting the bags into my car, then trying to get them out, so had to stand in the dark, repacking so I could get them into my home.
I am strong but this is ridiculous. Please introduce training asap as I have seen other people experiencing the same problem. We are trying to do the right thing by using our own bags but if I hurt myself trying to carry these poorly packed bags I can assure you I will take legal action. Look after your customers!

I bought a packet of the Macro Cacao Craze Almonds and when I read the ingredients, I was shocked to find that the product did NOT contain any Cacao at all. Instead it contains Cocoa. Is this not false advertising? I would not have purchased them if I had known this. I couldn't read the ingredient list in store as I didn't have my glasses and the writing was so small. I normally do all my shopping online and if a product i'm not familiar with does not show an ingredient list, I will not buy it. How many other products do you have out there that has false advertising?