Woolworths
Reviews and Complaints

My wife purchased a fresh fruit platter included pineapple, rock melon, green and red apple, orange, dew melon covered in plastic at around 3.15 pm at Woolworths Lane Cove. She went to the plaza to eat with the kids and gave a few pieces to the baby who rejected it and then my wife tasted several pieces and found it was all spoilt. She chucked in the bin then she realised she should go and tell Woolworth's so they could take other platters from sale. Upon visiting the customer service she was told that she would need to bring it from the bin to show them, and the lady refused to let my wife speak with the manager. When she objected, they gave her money back but my wife was distressed that she had ignored her. Could you please advise why a serious complain about food safety was not dealt with in accordance with the regulations of the NSW Food Authority? Are you going to take any steps to rectify selling spoilt food in future at stores? Can we be confident in future that we are buying fresh food for our family?

Hi
I have recently started on a nutrition program and have started weighing my foods. It became obvious i was not paying for just food quantity and was paying for the plastic wrappings and the pads you kindly place within the container.
On a 530 gram mince container with padding i lost around 50 grams whilst a package containing 500 grams of sliced beef lost just over 20 grams due to the container.
Buying in the deli they weigh the containers prior to placing them on the scales, so why isnt this practice happening when packaging on selves?

I look forward to your response being a very loyal Woolworth shopper for many years.

Kind Regards

Stephen Naughtin
ph [protected]

On Friday the 18th of November I done my weekly grocery shop. In this shop I purchased a bagged tray of Tiny Banana's.
I always check over the products before purchasing and they seemed fine.
This morning I opened the packet to give my 9 month old a banana and they were mouldy from top to bottom. I was shocked as the packet has holes to breathe and they were in a cold spot in my kitchen.
I was disgusted! Still am.
This has happened to me earlier on in the year with a bag of grapes.
Oviously the fruit and veg isn't been checked over regularly and something needs to change.
I will be going elsewhere for my fruit and veg from now on.

Hello there

I am still waiting for a reply after many emails and a long wait. Surely Woolworths have an obligation to honour their agreement and reply to an email. See some emails below and be aware that at no stage did I cancel my order -
From: Laurel Moore [mailto:[protected]@yahoo.com.au]
Sent: Sunday, 20 November 2016 6:40 PM
To: '[protected]@woolworths.com.au'
Subject: FW: Your Cancelled Order Confirmation

Hello again

I am resending this email which is one of many. After all this time, I would expect Woolworths to reply and explain and would think Woolworths have an obligation to honour an offer and reply to an email. I shop online as I am busy but it would be a whole lot faster to drive to the shop and do it myself, given the continuous emails, phone calls, internet chats, trying to get what I was offered.

Regards
Laurel Moore

From: Laurel Moore [mailto:[protected]@yahoo.com.au]
Sent: Sunday, 13 November 2016 12:53 PM
To: 'Woolworths Online'
Subject: RE: Your Cancelled Order Confirmation

Hello there

I have to tell you, it is nice to check off the invoice against what is in the bags and find that 99% of the time, it is all there. This really takes the pressure off busy people.

Unfortunately, this last order has been a total nightmare and I can’t believe that I am wasting more time to give this feedback. I had intended to shop next week, either in store or online. An email was received from Woolworths offering free delivery on all orders all weekend. On this basis, I decided to put in the time to shop online and I prepared a list.

When I went to shop, there was no free shipping at all. I put in a time consuming telephone call and was given a code to obtain free shipping. I went back to shopping however code did not work. I rang again. I spent a lengthy period on the phone now running very late. Advised everything was fixed and I had the free shipping.

The total of the shop was $124.60 however I discovered there were some $3 baby rusks which I would not have deliberately ordered and cannot use so I contacted by chat. This was incredibly lengthy. In my mind, my $124.60 less $3 = $121.60. I was told that my order would be $132.60, having removed the $3 item. I could have shopped in store 3 times over by this time and was ever so late for work. I came home to about 10 or more emails from Woolworths which I was too tired to read. This morning I attempted to track my order. What do you know, the tracking does not work. I received my order and the shipping has been charged.

I might just mention, Woolworths are normally very good with freshness but I was not impressed with meat which looked fatty and dry and cost a little less than I actually paid for it. I would not have minded at all if it was nice. This is the second lot of meat I am not happy with and the last lot went straight into the bin as chicken smelled and knocked me backwards.

Kind regards
Laurel Moore

From: Woolworths Online [mailto:[protected]@woolworths.com.au]
Sent: Saturday, 12 November 2016 9:35 AM
To: [protected]@yahoo.com.au
Subject: Your Cancelled Order Confirmation

Hi Laurel,

Your Woolworths Online order has been cancelled.

Your Order Number: [protected]
Delivery time: 13/11/2016 9:00 AM - 13/11/2016 12:00 PM

We look forward to seeing you online again soon,

Your Woolworths Online Team

Hi,
On 30.10.2016 I purchased Vortex 95 fuel from Woolworths Petrol in Lismore Store 2226, and the fuel economy was poorer than what I would usually get from standard 91 octane fuel.
I drive a Kia Cerato 2006 and from 91 octane fuel I get 500-550 ks per tank. On this occasion, from the Vortex 95 fuel, I only got 382 k's.
After speaking with another fuel station attendant, it is apparent that the fuel is 'blended' with ethanol. Something I actively avoid, however this was not made clear at the pump.
Here are photos of the receipt and my hand writing records of the kilometres traveled on that tank.
Look forward to hearing from you.

Sunday 20th November 2016

Woolworths, Penrith Plaza 2750

How can a store still operate under such poor conditions. Food all over the floor, filth underneath the frozen food sections, food spoils on doors... the list goes on.

On top of this... hardly any trolleys available, products not on the shelf, empty boxes everywhere, products on floors and just a mess everywhere.

Air conditioning vents full of black filth, exposed wiring hazards near registers, staff that are not fully trained operating registers.

And to top it off, we had to throw away some of our purchased fruit in plastic containers as they were overripe.

And this is certainly not the only time we have seen the store like this.

1) I was shopping at leeton Woolworths, NSW
At self checkout kiosks - I was buying the pomegranates for the first time in woolworths. One of the woolworths attendants was standing behind me asked for help to find - She snapped at me and showed me the option. She snapped again before i started purchasing it telling me -" you have to do one by one " ( there was one fruit in my hand). I thought she was having a bad time, so i left that day.
2) I asked about some mushrooms - " if they are not there they are not there"
So abrupt
They just run with the trolleys while stocking in to you
Som different to what i have seen in the other towns -
3) Again at check outs - after purchasing I made a mistake of pressing the cash out on the check outs where it says cards only- Store assistant walks to me and says "cant You read the sign this is cards Only" And she mumbled in low voice saying along the lines can't read english you... can't hear after that

That's broad day light racism.
THis is not single person every incident was with different store assistant
I ended up so disappointed feeling low after the last incident asking questions to mysel
If this happened to someone who is already having mental health issues, this could trigger an episode of depression and lead to killing self - as you feel you are not worthless of reading english

There is seriously culture issue at this store .
Also i have seen some of the coworkers from other nationalities has reported about bullying- like " you are italian woman - you get the money by growing drugs and you cant work in the store.
Im not italian by the way

I purchased a telstra phone of 29$ from woolworths.
After checking with telstra cust. service they advised to contact woolworths for some sort of re-embursment for cost and loss.
I write to you in this email for the
$29 telstra phone
$20 telstra voucher recharged
and $15 8gig sd card
these items of which are of no use to me as a fualty product was sold and being part of a (PACKAGE) recharge device and memory i am hoping i would be eligible for a full refund from the company, let alone any compensation for total waste of time and money as a dis-satisfied customer.

The local store advised me to take it up with woolworths head office as they can only offer a refund on the phone of $29 and so i refused and i await the response of woolworths.
Thankyou
Michael J.

M: po box 66 potts point NSW 1335
E: [protected]@gmail.com
P: unavailable
A: 410 pitt st, sydney CBD 2000

At your Woolworths Town Hall store .. 12.45 pm Fri 18 November 2016
Sydney Australia
Purchased 4 no. Prawns $8.99 reduced to $4.50 and 1 no. Salmon $12.00 reduced to $6.00 today. Original bar code was covered and we finished up paying full price for all products.
Australian Retailers Assn Scanning Code states: if price displayed at checkout or on customer receipts the customer is entitled to receive the first item Free of Charge and others at lower price.
THIS DID NOT HAPPEN TO US.
We explained to the so called Manager about rhe incorrect charges .. which a girl down in lower level of store previously had tried to put through self check by entering about 20 numbers each time. We said taking too long so we paid full price dor everything and then looked for service desk .. which was difficult. Finished up near Park street level entrance. The so called manager was quite rude to us and more or less called us liars after we explained to him the situation. We showed him our receipt re paying full price and all he did was manually put through the lower price. No refund as per the law etc. When we said thank you for your apology he said why should he apologize for anything. So we finished up with rudeness from a manager and no refund doe first purchase of items as per the scanning code law.
Your comments on the above would be appreciated sent to my email:
[protected]@hotmail.com.
Look forward to hearing from you asap.
Lorraine Angwin

Heat and Storage Instructions are not considerate of realistic consumer use and are not appropriate. for the food poisoning risks associated with the product.

Instructions state that the 1.6kg lasgna should be heat to 180 C for 40 minutes and used on the same day, and the product must not be refrigerated or reheated after it has been heated.

There is no possible risk of food poisoning if the left over product is cooled and stored in the fridge and used within 48 hours, nor is there any reason why the cooled product should not be reheated.

These instructions are not based on sound science and promote either food wasteful and unnecessary disposal of perfectly usable food, or excessive consumption. Rather than taking into account what consumers are most likely to do with the product, which is to keep the left over lasgna in the fridge and reheat the next day.

Please review these inept andmisleading instructions in favour of something more realistic and informative for consumers.

I am sick of Woolworths discontinuing items I purchase on a regular basis. Dry Idea deodorant, Pantalica Light Ricotta. Both of these products have been discontinued. I also discovered that Select Diet Tonic Water has been moved to the upper most shelf for sale. I am 5'4 and cannot reach it. It is a popular line and it makes no sense to me at all. I have been a customer of Woolworths for over 35 years and I really am fed up with the standard they now offer. The store I shop at has not got the selection that another Woolworths store has in the same area. I will not shop with you anymore, I probably will change to Coles.

Scone store at 1pm on Wednesday 16th November.i was in a lineup behind 2 other people when the attendant called for help from another employee. The other employee came down and had a look at how many people were there and turned and went away with no assistance to the other employee. There was 2 other people behind me with trolley loads full.The service has been dropping for the last 2 months but yesterday took the cake. I have dealt with woolworths in scone for at least 15 years shopping once a week on a average of 150.00 to 200.00 a week but if this persistence of not helping your co-worker keeps up there is a coles in scone which will be my next move.hope this will not have to happen.please investigate. many thanks.

HI

This is an ongoing problem with your spc spaghetti. Open 1 can it is normal open another the sauce is dried up and a different colour and tastes awful. (I have to give it to the dogs). The pictures attached clearly show the difference in product. I buy this for the kids breakfast not the dogs? How can I determine a quality can without opening it in your store I would have thrown 100;s of can out over the years and finally have had enough. Surely SPC have a quality control in place surely you audit them? [protected]@bigpond.com

Thanks
Jeff

My daughter Leticia McDonald was hired to work at Woolworth's Selandra Rise.
When Bernadette was in charge of getting the store all set up my daughter was getting 4-5 shifts a week and I understood that this was not going to continue also I understand that this store has not taken off as expected. My daughter then went to 2 shifts per week then down to one a week then to one a fortnight and then to nil. This has infuriated me and as well as putting my daughter's self esteem to an all time low. Thomas McNoe was her manager and he always said she was their most reliable under 18 year old. She would take on other people's shifts whenever she could.I thought if this store was not heading the way they should they would be relocated to a different store or be provided with other opportunities. My question is why was she exploited like this, I thought she had a secure and stable position being with a reputable company. My request is for her to be found another position in either another Woolworths or Big W or some other department store.
I would like to have a response by a manager and someone that is able to provide me with accurate and credible information

on the 9 november i bought a packet of woolworth sausage roll, i have never had to complained about them before, but this time i opened the pack up and six out of the 12 sausage rolls didnt have any meat in them, they were only pastry, i usally love the sausage rolls, but if im only going to get six out of the twelve sausage rolls, i will not buy them again

Recently, say a few months ago, Woolworths changed the product information on bagged and loose potatoes. The variety is no longer displayed just a very unusefull description of white, red, brushed and washed potatoes. We as customers do not longer know what variety we are buying, and asking the staff is equally useless because they do not know either because they refer to the packaging description as well. If you are looking for waxy yellow potatoes, like Dutch cream, Nicola, royal purple, spunta etc. good luck. Why the dumbing down of customer information? If I have to go elsewhere to find what I need I will buy the rest of my groceries there as well. It is going down fast at Woolworths, they are not in the market to serve to customers need but we have to fit in with their direction. The more competition we get here, the better it is for the customers. Remember Woolworths, you only exist by the grace of your customers, if we go so do you. Pick up your act, customers come first, not shareholders and directors.

I have never written a complaint in my all my years as a loyal woolworths customer, but I write one today. How dare you abadon SPC, a loyal producer of Australian grown product. If you think that I will purchase an overseas product from your store to replace the Australian grown product, you are sorely mistaken.

Not only will I not buy your product, but I will no longer shop in your store. I will take my business to Coles. My friends and I have decided to take a stand and SPC is the final straw.

Either extend your contract with SPC or I will buy their product and all my grocery items elsewhere.

I bought a bag of single serve spinach at Woolworths Cronulla on 09/11 around 1630. Since the package said it is 'washed and ready to use', there would be no need to worry about insects and dirt. Although I saw a dead insect which disgusted me. Luckily I saw it and wasnt in my sandwich. Now I learnt not to trust fresh food packaging especially salads due to previous incidents with Woolworths.

I write with regard to the store at Epsom Victoria.
This store is going downhill fast, dropping a lot of the lines I buy and very poor fruit and veg.
Dropping items like:-
Natures Gift canned dog food, being phased out
Mighty soft bread
To mention a couple.
Milk is more often than not out of date or on expiry date, today there was no Physical and that’s not the first time.
Frozen or thawing cakes in store that cannot be re frozen
At Easter in particular, for 2 years now there has been absolutely NO Australian fish and that is just not good enough.
I actually got food poisoning from a BBQ Chicken

If this store does not get it’s act together very soon it may as well shut with Aldis and Cabbage patch opening next
To the complex your business must be suffering, my complaint is just a small part of where this store is going wrong.

I have shopped there for the last time and returning to Coles.

Daphne coomber
i have ordered

4 lean cuisines twice two days in a row and

i have not received them.
I then rang customer service.

I have been hung up on by your customer service twice this morning 11/11/2016.

I ordered them for my dinner and did not receive them, i am very dissapointed with your service and the attitude of the teams and the manager at mona vale woolworths, who also hung up on me.

I have been ordering online shopping from woolworths for over one year, and i have had late deliveries, but this is the worst not
hav ing any dinner two nights in a row, the manager at mona
v ale, and the customer service officers, shame on them, i am in a retirement village and have a mobility problem that is why i order online shopping
daphne coomber
unit 48 bayv iew gardens
cabbage tree road bayview 2104

like · reply · just now