Zone Fitness
Reviews and Complaints

I joined the gym 2016 august and signed a 2 year contract which ends @2018 august, at the end of my contract I never went to gym cz mi contract was obsolete and I was never consulted as to whether I wish to continue to gym or whatsoever I only hear that I owe zonefitness. How do I owe you if I do not use ur gym facilities? Zonefitness is ur responsibility to inform or impart that knowledge to ur clients about termination of gym contracts, so ignoring that cz u want to make money that u dnt deserve as u cannot coerce people to join gym, relent from this nonsense that u r doing as it won't afford u more clients. Find administrative people who can do their job properly. I don't owe you so stop putting our names to ur idiotic attorneys who calls us daily whereas they r clueless of wat precisely transpired. Prior a lawyer contacts me I shud be informed of such calls or otherwise they constitute nothing bt harassment.
Go to virgin active & otherz n learn more on how clients shud be treated then u can make more money without wasting ur money on unproductive attorneys desputes with clients that u make them owe u even though they do not.

Good day. We use to go to the Zone fitness in Bruma. We were informed that the gym will be closing and to choose an alternative, because we had moved we advised they should cancel membership of which they agreed. It is 2 years later and debt collectors are calling us non stop for an outstanding balance of R9600. This is ridiculous. We can not call anyone as there is no one available. Please can someone call us urgently on [protected] so we can dispute this.

Hi
I was I a member of Zone Fitness in Bruma, the branch was closed not letting us know. Our membership were terminated. They stopped debiting from my account for only a few months then after those months they started debiting again. It has been 8 months now, so I wanted to ask them to please stop the debts or I will block the debits.

Gregarts
Marcia

I am writing this email with a sore heart and a big hole through my wallet, my pocket also.

I am a member of zone fitness, I have not been given the service that I am paying for.  The problem is, I work from 07:30 to 16:00, by the time I go to the gym

Which will be around  about 17:45, there will be a long line for people to enter the gym,   waiting for the ones inside to come out.

The problem is the is no way that people are being monitored on how long they are inside the gym so that all of us can be accommodated. The is gym members who

Come to the gym and by 5 pm they are still there, those whole hours they have spent there some of us could have entered inside.  As a gym member you for more than 30min

Just to go inside.

My gym time is from 5 to 6, what the point of me going inside if I have to spent because I still need to go home.

My suggestion please can management implement a new strategy to monitor people who are inside not to spend more than an hour, so that people like me can also have a chance in the gym.

Another issue why can't management open other classes, instead off the morning and the 5 o clock class, we need at least a 3 to 4, 4 to 5 and 6 to 7, so that we are also accommodated.

Keep in mind while I don't get the chance to gym the premiums are being deducted from my bank.  We all understand it tough times, Covid is still a problem but I am  paying for the gym that I cannot access.

Paying or the service that I cannot get is not a joke. Another problem your fitness instructors cannot refuse to conduct a class because we are paying for the service for them to tell us as gym members they cant

Carry on with or give us lame excuses it not on (this happened T Phillipi zonefitness on the 26.01.2021)  even if there 5 members who came for the class they have no right to refuse to conduct the lass because there Is less people.

My whole experience with zone is not  pleasant and I feel zone staff members need to keep in mind we are paying customer, management also needs with new ways to accommodate us.

Another suggestion maybe open a communication where members can say that please freeze my membership for the month and no deductions must go through, or a month to month contract.

I am looking forward to get a response from the management of zone.

Noluntu Qengwa membership number [protected] [protected]

 

Wela ma Awu membership number  [protected]

I was with zone fitness bruma, they closed down with out informing me when I got to gym one evening I was told to go check notice baord and that we can move to closer branches which I couldnt so I called the followig day which no onee followed up as I told them I want to cancel then they listed me when im not the one who left them but they inconvienceed me... What must I do

Good morning. On the 18.01.2021... Your manageress. Christine. At Parowcentre kicked out my son while he was waiting on us out of reception.
She said hey can't look after children in the reception because he might get stolen and put him out where he could get stolen.
Please look into the matter cause now the other day a small girl was in the same space and she was allowed.

Regards

To whom this may concern:

It is unfortunate for me to write this letter as I have been a member of Zone Fitness Brighton on and off for almost 4 years with almost no complaints.

I have tried a few months ago to find out the protocols for me to cancel my gym membership because I was feeling unsafe at the gym, and decided to not follow through because Zone Fitness were following safety guidelines that put me a little more at ease. I felt like it was safe enough to continue.

Today, 14/12/2020. I walked in the gym and found members not wearing any masks in the cardio section, glanced over at the weight section and also saw a few members not following the safety guidelines. This was very disturbing to witness as my father spoke to the HOD for Western Cape Health Department, Dr Keith Cloete, personally- as he explained that most Covid-19 cases were caused by it being mostly airborne and that the Western Cape area still require EVERYONE to wear masks in a closed space.

I tried to explain to the manager on duty that it is not proper guidelines to deal safely with this pandemic with a second wave that's raging worse then the first one, and she responded by saying some "article in the Gazette" said you need to wear a mask if you are training vigorously, which is true and is exactly what I saw when a member was in the cardio section sweating without a mask on.

I asked her in my upset state to help me cancel my gym contract because this is clearly a situation that contradicts ALL HEALTH GUIDELINES and her knowledge about Covid-19 were scary ignorant, but she responded by making it clear that I will need to pay penalty fees- which I in turn responded that this gym is compromising my health and that I feel that I don't have to pay ANY cancelation fees. She was getting impatient and clearly not paying attention to anything I was saying and I responded with "this is [censored]".. As I went to get my bags to leave gym, I saw her gathering with other staff members discussing me. That was very unprofessional. She did not even have the decency to wait till I left. I don't know her name but I can describe her as a short Indian/Coloured with black hair that's a bit overweight.

As I got home I phoned Dr. Keith Cloete personally, with him advising me to first write this letter, and if unsuccessful, I should contact him again so that he can send someone from the health department to personally come and inspect Zone Fitness Kraaifontein because the incident I described was a clear violation of the Covid-19 safety guidelines. This is a threat that I am willing to follow through on because I pay a contract and I have older people who lives with me that has comorbidities.

I hope someone will answer this letter with more professionalism then what I received at the gym today, because I really prefer Zone Fitness Kraaifontein because its the closest gym to me.

Please get back to me as soon as possible. Its December month and I want to get fit and healthier without my gym trying to sabotage my health.

Thank you

I phoned zone fitness in Middestad Pretoria to cancel my membership because I have relocated from Cape Town to Pretoria and where I stay there are no centers near by. I have to travel to town to access the gym which does not cater my needs anymore and my safety is compromised because I use public transport.

I was told to phone the center that I initially joined at which is Zonefitness in St George's mall. I did phone them and I was told to complete the form on their website.

After some time I received an email stating that my membership will be cancelled after the contract expire in August 2021. I replied that I want cancellation with immediate effect due to reason stated above and to date I have not received any communication.

There is no email on their website to escalate the matter. Phone calls are a waste of time because they refer you from one center to another.

Please assist. COVID-19 happened to all of us and financial situations have changed hence my move from Cape Town to Pretoria. Zonefitness must stop being self centered and tell us about the contract which they do not train their staff to explain to their customers when they stop us on the road and convince us to join their gym.

I wanted to end my contract during lockdown because they wanted to take 50% whilst we weren't aloud to use the gyms at all. Then when the gyms opened I wasn't aloud to use the equipment or private room but still had to pay the full amount every month. I had to stand in a long line because only 50 people was aloud in the gym. I still had to pay the full amount when I wasn't getting the service I agreed to in the contract. I asked in person at the gym to cancel my contract but they said I must phone head office. I filed my complaints via email but nothing. I told head office I want to cancel but they ignored me. Then this Tuesday 2nd december I got a message saying my debit order failed to zone fitness. I phoned them wanting to clear it up immediately and pay the same day but then they said I must pay a penalty on top of the normal fee which I wasn't late with payment and I asked for banking details and they still haven't given it to me. I then phoned to cancel my contract. They said the can only help me Monday which is ridiculous. Finally another of their debtors named Elizabeth phoned me yesterday morning saying I need to pay R2025 to end my contract and that she will put it on email right away with banking details. I am still waiting for that email of the amount she said I have to pay and the banking details to end my contract permanently with Zone Fitness gym. Please help me. I have been paying every month never late and I want to end the contract once and for all because I am not getting what I agreed upon in the contract I signed.

Good day,
I made my final payment of R758 on Saturday, the 14/11/2020 as requested by Sue Duimpies with email address: [protected]@zonefitness.co.za. However, I am suddenly getting SMS messages and phone calls from Norman Bisset Attorneys. But Sue from ZoneFitness indicated in an email that these messages and phone calls would stop but this is not happening. Furthermore, Sue from Zonefitness indicated that I must refer any calls, back to Zonefitness. This however has not prevented the harassment calls and SMS from stopping. ZoneFitness must sort this out. Please Assist.

Good day

I am not happy with the booking system for the fitness classes.

Firstly your need to book 24 hours in advance, and when you trying making a booking the classes is always booked out.

I make my way to the gym every night just to ensure for space, and always find that the classes is not fully booked.

How do they regulate, do they keep track of people that book and never pitch.

Why don't they alternate classes that is schedule twice in one week and swop times around, you never get to go to a class of your choice due to the time not suitable for all.

Same people book classes everyday and others never get the opportunity to join in.

Complaint was lodge with Covid 19 Manager but seems to me he also don't have control over the situation.

If am strongly considering to cancel my 2 contracts, I'm totally livid and tired of complaining and fighting just to do fitness,

Virgin active can over me something better and there measures are all put in place.

#Gatvol

Hi you guys since 2018 I have been explaining to you that you need to terminate my contract immediately because I realize month later than one of your agency are crook they can do anything to get a commission, so he ticked for me the block for 2 years which I wasn't planning to gym for that time cause I was a student that time only came to pta to study but for him to trick me, to sign that contract was evil so even now you busy calling me telling me that my acc is sold to the 3rd party and I owe 5000 lol can you kindly explain what rubbish is this?

My name is Yaaseen Moose I joined zone fitness in this year due to change of ownership, due covid 19 I was unable to go to the gym but they still deducted my money but I was okay with that, I haven't used the gym since covid started then I got calls from a lady named Sacha from zone fitness she is the most heartless woman I have ever met, I told her due to covid I wasn't able to pay and would like to close my account, she without any sympathy told me I had to pay my arrears amount of R682 and a cancelation fee of R960 are you serious? Not even a I'm sorry let me see what I can do for you, and on top of that she wants me to pay it in one lump sum, no mercy no acknowledgement whatsoever I'm completely disappointed with how she dealt with the issue, she didn't care what my situation is she just said I need to pay or it will be handed over to the attorneys, how cruel can you be Sacha? Do you not have a family? Do you not have feelings? I will not be joining zone fitness any longer, and will never join them again, a disgusting company full of heartless people. If someone can call me to help me out that will be really helpful as I'm taking care of my elderly mother please anyone who can ease my burden will be highly appreciated.

Hi

My contract is coming to end September 2020. Upon enquiring to cancel the contract, (28.08.20 by my partner) he was informed that contracts have been extended to December 2020. I need to come to the branch in person as my account is debited which I did and yet there was no admin staff to assist me.
I called the branch on 01st and 02nd September 2020 and my calls was bounced around and no manager was available to take my calls

I also do not want to go on a month to month contract either. Due to covid pandemic I am unemployed

Regards,
Lucinde Swartz
[[protected]]

Zone Fitness billed me incorrectly for Gym Membership in the Lockdown period (twice) and when i Complained today, reference number: Query #: 172170 as they debited my account at the incorrect time and the incorrect Amount, I was informed that they upgraded the membership to superclub without my approval.

I requested a cancellation until the Clubs are open again for Business.

Disgruntled Club member
Layton Gilliland

I was member at zone fitness club Lenasia trade rout mall I canceled my membership in the lock down period because they have debuted my account in that period and I wasn't working so couldn't afford it and also didn't know what the future was gonna hold on my job now things aren't the best but can afford to sign up again and it's affordable to my budget I get told the management and staff members had a meeting and they voted not to allow me to sign up again the reason is I fight in the gym which there's no prove of it at all I don't know if it hate that making the management do this or taking advantage of his title to decide who can and who can not sign up at the gym which I don't feel it's fair as I was never behind with a payment being at the facility at the time being member I've been a member at the gym for 9 years and I was never a problem in the gym while I was there previous manager's had no problem with me never approached me with any warnings stating violating the rules of the gym or fighting in the gym it's just now that I wanna sign up again it's a call that I can't cause I fight in the gym which isn't true I don't wanna mention names of employees that don't work and that favour members allowing them to train for free in the gym employees that worked at the gym that did things that wasn't work ethic got threatened by employees I mean all that happening in the gym is favoritism and management is choosing who can sign up and who can't which is not right at all there's members that fought in the gym that didn't follow the rules of the gym that are still there and aren't banned I took the matter up to region management which wasn't helpful at all telling me its ops management call who he wants to allow to sign up and who he doesn't want to sign up I mean it's a health facility how can they block people want to be healthy I was a cancer patient with testicular cancer and gym helped me out of the depression and emotional distress I was going through gym became part of my life who gives management right to take that away not to except me as I wanna sign up again at the gym and who do you take this matter up to if region management doesn't handle the matter as region management and take sides when I was a member there was no problem all of the sudden now that I wanna sign up again it's a problem I wasn't banned from the facility I canceled my membership during the pandemic cause the whole world is a mess and who knew what the future was holding on having a job the management at that branch is like crushing my passion and I don't think it's fair allowing more foreigners to sign up with no ID no passport 10 of them using 1 person ID to sign up that fraud and here I'm a citizen with a SA ID wanna sign up again cause I enjoy the facility and its affordable for me who do you complain to about management if the region manager is on the side of management and not willing to sort the issue out all I want it to train at the facility I enjoy gym it part of my life don't know if they using or making up a story of me fighting cause while I was at the facility I complained of their service and employees not doing their work and management not providing the service that suppose to be provided if management using that not to allow me to sign up that isn't right cause as a client you have a right to complain of service please if it's possible to sort this matter out for me and to get me to sign up again I'll highly appericiate it its what my pocket can afford thanking you in advance

Zone fitness... (worst, absolutely disappointing) at least have the decency to ask before billing us without using your premises... Nogal during lockdown... Wow!
I need this corrected... Because it's illegal otherwise i'll take this to the ombudsman...
As this is violation of fair business practice rules...
[protected]@gmail.com
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