Zone Fitness
Reviews and Complaints

Recently I (Ierafaan Samuels) received a phone call from zone fitness. They claim I owe them money. I had a problem with them 2years ago when my company was liquidated but I still paid them. I went to their office in promenade mall Mitchell's plain and they assured me if I settle the balance the account would be closed which I did. I even asked them for a reference number as proof that the balance was settled but they said it wasn't necessary it will be closed automatically. Now they phone me everyday demanding that I must pay. Why should I pay them when I settled my balance in full? This is unfair and unjust. I would like to have this matter resolved and my name cleared. Contact number [protected]

Hi

I have sent a number of emails, regarding the unlawful extension of my contract and the complete disregard for point 3 HIGHLIGHTER ( Legal stuff) in the contract.

My 24 month contract is based on a time period, regardless of payments made, should you insist on the aforementioned extension, please request this in writing on a company letter head.

I would like to finalize this matter swiftly

Best Regards

Ronald Goosen
Cape Quarter branch

During Lockdown they keep on deducting money and claim to refund it and when I questioned them on their Insta account there's a shady character called bj42 that swears at us.

I would send emails, messages and even Instagram messages but still nothing. They keep us totally in the dark until the end of the month when they want to debit us, during a pandemic who does that. I hate this gym so much. Whoever's reading this join Virgin Active. I didn't listen to my friend about the terrible service that Zone Fitness would inflict on me. In conclusion Zone Fitness Sucks!

Hello
I signed a 1 year contract with Zone Fitness in October 2016 which will end September 2017 at Cape Gate Mall in Cape Town. So I enjoyed gyming at Brackenfell branch for the year.In August 2017, I reported to a lady at the front that my contract was ending in September so I'm not gonna extend it, I want to cancel. The lady asked for my membership card and did something on the computer, gave me back my card.

So end of September I believed that it's my last premium but October, November and December Zone Fitness debited from my account.In January that when I blocked them for debiting.

Now I'm receiving phone calls from different call centers regarding my Zone Fitness account that has an outstanding balance and it is disturbing and harassment. I've asked them many times to request my contract and statement from Zone Fitness to see if what do I owe them.

Hi I send and email regarding covid 19 no work we not getting paid as I send and email requesting a pause on my payment till after lockdown as their is no income at the moment as a customer i'm not canceling just asking for a break with payments till after lockdown their is no places to contact not 1 of the offices are open all the numbers u dial no answer this is a customer reaching out to u just not paying and breach my contract pls I would like a response from zone fitness thank u mrsamsodien id [protected]

To whom this may concerned,
I am disgusted about the treatment I received today from the Gym Manager (Claude Oliver) at Zone Fitness Bellville Sanlam centre. I went to the gym to request a freeze on my membership, due to the well-known lock-down most countries have implemented.

He then informed me that, he was instructed to no longer freeze anymore memberships as they have received a dozen of request and now, they are no longer accepting freeze/suspension request (not only that is utterly absurd, to which I strongly believe it is. I mean by law the state is in lock-down, paying for a facility you will not be utilizing during the lock down, is a rip off and I believe it is a crime).

He was so rude to how he tried to assist me. He kept on moving backwards showing no interest to my complaint. The arrogance and disrespect he showed towards me, was so dehumanizing.

After he mentioned that he will not proceed with my request, I pleaded with him to give me contact details of people that may help. I kept on repeating the same request frantically.
What he did next, what so embarrassing and showed lack of consideration and professionalism - he just turned his back and left me there waiting for answers. He said nothing to me, he just turned around and left.

His act was so dehumanizing. I wish I was angry; this would hurt less by now. But I am more traumatized as to, why I would receive such treatment from a person whose profession deals directly with clients. Directly with another human being in person. He's demeanor, showed disregard to me as a person. I made him aware of his demeanor and he took no note of it, he kept on not paying attention to me.

I am disappointed in how he approached me as a client and a human being. I highly doubt I would even continue my membership with the gym anymore because of the treatment I received. I will even stop my fellow colleagues on joining me at that gym. He is not professional, dehumanizing, degrading and careless about other people in general.

I hope you will do something about this, because it turns out, I am not the only member who has been treated in this manner by Claude Oliver. He is a disgrace to the brand and company at large. No such person should be allowed in close contact with other human beings.

Good day

I would like the email address of someone in head office who is able to deal with contracts. I have been ignored by the staff at the Fish Hoek gym when asking for this. I would like to forward all emails between me and the staff to someone who is able to deal with this matter. My contract was lost by your team and im being overcharged.

I feel this matter needs to be resolved immediately as i am being charged banking fees ontop of all of this due to being over charged.

Thanks in advance.
Alistair Wileman

We check out the gym and I wasn't happy about where the kids would have to wait. We informed saadiq at the westgate mall branch that we going to virgin to enquire and will let him know what we decide. He calls later the day and we inform him it's okay we will be registering with virgin. The next day he sends a msg "hi its saadiq. I kept a card aside for you yesterday but if you available come see me at the mall. You really know how to lie alot" *

Termination of membership

To who it may concern

After endless weeks of being harassed by Zone Fitness Willowbridge staff in the past couple of months; Yusraa Gamiet, Shani Van Dyk and myself (Shukre Parker) would like to terminate our Zone Fitness memberships.

According to Tauriq Isaacs all (his words) the personal trainers have complained about me coaching my niece Yusraa Gamiet and my colleague Shani Van Wyk in their workouts. Yet he could not provide me with any proof of these acquations. For the record I am not a personal trainer or any type of fitness instructor and do not charge anyone or accept any payment for training with and assisting colleagues and friends in the gym.

This was explained months ago when first approached by a fitness instructed called Marco. Since then it has become a weekly harassment from various staff members at the gym, all with judgemental eyes. Which has created a very unpleasant workout environment.

To make matters worse I caught one of the fitness instructors photographing us training on Thursday, 5 December 2019. Not only is this a violation of our privacy, but he did this while he had a client with him (an elderly lady that he trains regularly). Surely this is not professional in any manner, nor does it portray Zone Fitness in any good light.

It is for this reason that we request that our memberships be terminated without prejudice and without any cancellation fees.

Failure to do so will force us too make this matter public on all social media forums.

Thank you

Good day, I cancelled my Zone Fitness Super Club Membership in March this year. I was informed that I had to pay a cancellation fee and that they will be in touch with me regarding the cancellation and the fee.
I never heard from them again and my fees were not deducted from my bank account so I assumed the fee was waived and my contract was cancelled.
Today, 15 October I receive an email from Norman Bisset & Associates stating that I owe Zone Fitness R3612.00.

Please assist urgently.

Regards,
Rose van Wyk

In April this year I went to zone fitness to inform them about my cancellation contract. I have never used their facilities since I signed up and I was told that I will be receiving an email from them with the details of my cancellation which I still haven't received and now we are in the month of September. That is why I have taken it upon myself to reverse their debit order and now I owe the amount of R705 which I refuse to pay as I can not be paying for something I have never used.

I had changed my banking details and did not want my account to go behind .
Thus i had spoken to of the consultants which advised I could send it via email and it would be updated on the system, thus my debit order would go off the correct account . This happened the 7th of August . The 8th the incorrect account was debited after which i emailed [protected]@zonefitness.co.za to say they had debited incorrect account . She did not respond, i had emailed her again the 12th as then another debit went off the wrong account . Still no feedback until until i mailed again the 28th August for feedback, as now the debit order went off 3 more times . Costing me a total of over r400. Mind you this account has now still not been paid because of debit orders going off on an inactive account . This is what Zheta Magalie replies
Hi Nadiine

The banking details were received on the 7th of Augustus and was changed on the 12th of Augustus, zone fitness does not pay bank charges.

Thanks

I continued to question this and sent proof of Debits where after she sent proof of change of details and when I asked how then was the old account debited ?
She then just responded to proof for me was sent and they do not pay bank costs.

I think this is pathetic for a company that is rendering a service .
If someone should ask my opinion on joining Zone now i wil just have negative things to say .

I am really disappointed I had chosen Zone and another gym as the service is really not on !

I have been emailing a Zone fitness staff member in Southdale since March 2019 and my membership has still not been cancelled. I pay the funds that they claim I am in arrears for and yet every month I still receive an SMS stating I am in arrears. This person I have been contacting won't respond to my emails until the end of the month when I apparently how them another payment for my contract not being terminated! This is ridiculous now and really unacceptable. I don't see why I should pay a monthly fee for something I have asked to cancel, but because of someone else's negligence I need to continue contributing to their salary. This is frustrating and the absolute worse service I have ever come across.

Good morning. Firstly my partner and I are very upset with the way Zone Fitness treated us. Your membership consultants are the most untruthful people in the gym industry. On the 30th of March 2019, I was approached by a consultant at Suncardia and I was offered a new membership offer which I was told was a promotion called "upgrade". The consultant told me that if I join with a partner the gym fee would be R300 for both of us and I would start paying the next month on the 29th of April. I was impressed with the offer and since my partner also wanted to join, I agreed to it and signed the two-year contract with them. I purchased the cards and got the contract forms. I was then told, my partner should come to confirm the membership. When my partner came the consultant told him that his card was inactive which means our membership has been cancelled and we had to come again together to sign another contract and get new cards, and so ceased his card. Since we are both students and couldn't make time to come together we thought we should leave it since our membership was cancelled. We relaxed all the months thinking everything was fine plus I got my allowances in total meaning the account was not debited. Then on the 26th of June when we were on the holidays I got a notification indicating a debit order from Zone fitness and I thought it was a mistake since they had my banking details. I then decided to reverse the order since I needed to use the money and I was not around PTA to enquire. After the recess, I told my partner about the debit order and he suggested we come. We went yesterday on 30 July 2019 and when we got there the receptionists told us that our membership was active and that we owe an amount of R1720 to the gym. She said that the debit orders were bouncing because my account had insufficient funds. Even if that was the case, my partner and I would have paid using cash if we were using the gym. The consultant lied to us telling us that our membership had been cancelled and even took my partner's access card so we refuse to pay an account which was not explained properly, we are students and we don't have such huge amounts of money, we also want the contract cancelled and we still refuse to pay any cancellation fee for a contract that never existed to us. We are very unhappy and furious with the services rendered by the consultants.

someone oped a gym membership using my ID number by the name of Wendy Dyakobu and i have been receiving sms's and calls from debt collectors and explained that i dnt know this person. I have made effords to contact department of home affairs who confirmed tha i dnt share ID number with anyone, i went to parow center zone fitness gym to confirm that i do not know the person who opened the membership but was not assisted. i opened a case with the police and cooperated by submitting the affidavit and my id copy still i am not assisted.