1xBet
Reviews and Complaints

My account has not been credited though I have deposited 300KSH earlier today and I have the confirmation message from ipay.

Here is the message: Dear ALVIN, Payment of KSh 300.00 to Advanced Gaming Limited has been received. Your Code: QGB6ACPYJQ. Helpline +[protected].

Please address this issue ASAP. Or refund the amount if possible. Thank you.

I am "Mahdi Gh. Kupaye". with account number [protected].

1xbet site blocked my account after I win some bets. in 1xbet minds, all customer just can loss, and if we win any bets, they don't want to comeback our money and our funds. this is my experience.

after blocking my account, I sent email to them. after too many document request and too many questions I passed 6 type of verification till now. first Identity national card (1) I did it, then selfie photo with my ID card (2) I did it, then deposit transactions verifications (3) I did it, then after a week they requested me to send my documents by post! (4) but I did it! then after about a month again asked too many personal questions! I answered them and then they asked me that I should get a selfie with a specially code wrote on a paper sheet! (5) but again I did it. after it after some days they asked me to set a time for Skype verification call. (6) I passed Skype verification video call also, more than one month ago.

after that's they sent me 23 new questions! questions like murder case interrogation or espionage case! (see ridiculous questions that I attached)

and I answered all of them one after another!

after that they asked me that I should write these questions in paper and I should send again these papers to Ukraine! Again!

this request was really silly but I sent them by Post to Ukraine (that address that they said)(I paid a lot of money to post documents to Ukraine twice.)

but now after more than one month, I didn't received any response and I'm just waiting for that.

I know they are playing me, they will defalcate my money...

what you want?! Stealing the money of a miserable man like me?! what I should to do? No one can hear me?!?!?

Hi I'm is Leela Ganesh and this is my 1x bet I'd [protected], ans this is my "TICKET ID" - #[protected], the problem is while I'm  trying to login, I'm unable to log in.

Please disable my 2 factor authentication, I'm unable to disable it because I lost my code please help me with this issue, I have 36000 rupees in my 1x bet please try to understand and clear my issue, I have lot of loans to pay please 🙏

1xbet confiscated my winning stake. They said I used multiple accounts but I don't have multiple accounts. There is only one account. I am complaining that my money is being taken without any real basis.

Check again Please. My only account ID is [protected]

Hi Sir I deposited 2000Rs Via Phonepe UPI But amount still not added in my account... please sir...

Help me

They block my account without a valid reason. They accusing me using multiple account. Im asking for the proof but they don't answer.

After I won, they ask for documents, and the the decision is to blocked my account?

Where's the proof? 1xbet security team?

User id: [protected]

I create My account and then i start play,after that i win some money,its About 25000$ totall,they ask documents and i provide the id card,holding nid then,they ask some security question i answer them all,but after they they reduce my winning,i mean they void my all Win why?if.they can't pay then why they still run this company?hey Should pay me,thanksi am waiting for my rest winning Money,

My game id : [protected]

I have some serious issue with 1xbet company, Lets me tell you all,Today i create my account and deposit 13000$.

After they i just see, i can't log in,Even i can't full fill my bio data, okay its fine,i contact with 1xbet,They ask me documents, i provide id card,holding nid,and answer them all off their question, after they Directly closed my account, Even they didn’t back my deposit Money, its a big money for me,they can't do this,they didn’t have the rights to keep customers money in their pocket,they can closed account but they cant hold money, my id no: [protected]

Lets wait for 1xbet, whats they do,even they denied to reply, so what can i do now?

[protected] user, second deposit 500$ was confiscated before place bet. Security team gave [censored] reasons to cheat young lady a third deposit 800$ total 1300$. After ID card, passport, mastercard front and back, Neteller, all sorts of wallet info was given to web and got hacked. Police is investigating and we will haunt you fraud [censored] web!

Please beware and share 🙏🙏🙏

I made 2 withdrawals to my account [protected] in the amounts GHC400 and GH66 but till now is the process is not complete though on the withdrawal menu is indicated that APROVED. To me, this problem is a minor problem from they side and could be fixed in not time. I followed all the protocols and send messages and required documents to those concerned but "wait" and "don't duplicate this email" has been the songs I hear. How long shall we continue wait?

My account id is [protected]

I create my account in the month of may by using One click registration option. I also made deposit. But without any cause security Department block my account with my deposited money.

[protected]@1xbet-team.com wants my NID card, My selfie, Deposit screenshot and asked some question. I gave everything and they received everything and replied me "Your data is currently Being verified You will receive an answer shortly"

After this reply they are not reply me till now even no one help me.

They sent that reply in 17 may 2022 and now its 27 june 2022.

Now please help me how to establish my identity and use my account!

I give here my email address from where i contacted with security team and gave my required details as security Department asked those.

Here is my Email address: [protected]@gmail.com

Here is my dialogue and email ticket id: [Re: I didn’t add my phone number or email address so that i can't use forget password option [#[protected]]

I have my NID card, My last deposit screenshot. But [protected]@1xbet-team.com don't response my mail after see my account id.

I also attach here the screenshot of the conversation which security team last reply.

Hi Team,

Today I am depositing 700 rs via Google pay to 1xbet team but while deposit to my 1xbet account i mistakenly type 200 rs and now only 200 rs deposited in my account but rest is pending due to typing mistake please do the needful because I am trying to deposit rest amount it shows This payment identification number is already in use. Please contact support team.

Please do the needful as soon as possible.

On the 26th March, 2022, I request a withdrawal from this site and was directed to their security department for verification.

I did as I was told and provided every necessary document I was asked to provide to the security department.

Where my issue started was when I was requested to provide snapshots of a bank card that I've never used to make deposits on this site. Bar that, I've never even seen the requested card let alone used it.

I explained this to whoever was on the other side of the emails and I kept on getting bot-like replies like "The Security Department is waiting for the requested files. Without providing the requested files any further actions are impossible."

I then pushed my case and persuaded them with every arsenal in my possession.

I provided desktop screenshots of my transaction history to prove that the card they requested for does not appear on my transaction history.

After a very exhausting and unnecessary back-and-forth, I made headway and provided bank statements, desktop screenshots and even snapshot(s) of the cards that I've actually used to make deposits and are in my name.

It was during the course of providing all this information that I discovered that the card(s) they kept on asking me to provide are/were cards that belonged to the payment systems they employed.

I found out that whenever I chose bank cards or Apple Pay to make deposits, it only appeared as "Deposit made with "Bank cards"" on my transaction history while whatever payment system 1xbet employed at the time for these deposit methods used their own cards to make the deposits.

I drew the attention of whoever it was that was attending to my case and my bank statements proved me right.

I was then required to clarify why I have multiple accounts and I explained so because I change countries from Nigeria to Ukraine and Ukrainian cards are not compatible with Nigerian payment methods hence, the need to create a new account.

I thought my issue would be resolved after this but here's the kicker. The department went right back to asking me to provide snapshots of the very first card they requested from me. They even went as far as asking me to provide bank statements from when this card was used; saying that I will find when the card was used by going through my transaction history.

And this was right after I'd spent days providing sensitive information to prove that I never used the card and it does not appear on my transaction history.

Next thing I know, I'm getting this extremely rude bot-like reply saying "Without providing the requested files any further actions are impossible. All further messages from you will be ignored."

I've tried to create new requests since then but my efforts have been futile. I keep getting the same rude responses and I'm tired of it.

It's been over three months now and I'm still yet to be able to make a withdrawal.

Attached are some screenshots of conversations between me and the representative in chronological order. I'll upload as much as I can.

Sir, I deposit 1000 in my 1x bet app. But they didn't update my account balance. I connect with them and ask about my payment they said your amount is not received. I ask to payments bank they said amount transaction is successful. I have proper bank statement pdf and payment proof but they didn't respond for anything. I ask send your bank statement ,for this one also they didn't respond. They are asking 5 to 10 times send bank statement pdf and proof daily, but no response. Please resolve my complaint.

FIRST they ask id Card i provide them,then they ask selfie i provide it too,Then again they ask some question i reply them but last 4-5 days they just telling my accounts in review, and they just rotate this answer randomly, why?They didn’t have money for make me paid?Its look a like scam? My id No is : Re: id No: [protected]

and the reference No : #[protected]#

Lets see what's they are do,Hope they will slove it soon.

I create my account in the month of may by using One click registration option. I also made deposit. But without any cause security Department block my account with my deposited money.

[protected]@1xbet-team.com wants my NID card, My selfie, Deposit screenshot and asked some question. I gave everything and they received everything and replied me "Your data is currently Being verified You will receive an answer shortly"

After this reply they are not reply me till now even no one help me.

They sent that reply in 17 may 2022 and now its 27 june 2022.

I also contacted in the Facebook page massage they are same also. They also received my documents but not replying me.

My account id is [protected]

I am a user of 1xbet my id is [protected].I won some money by playing games.but every time my with is being rejected.plz solve this issue.

Hi sir/mdm, I was playing crash and has been a loyal customer to 1xbet contributing a lot to your earnings

I experienced several technical glitches over the past month and decided to screen record for evidence in case I decide to dispute.

Also there were 3 occasions where after placing my stake, it indicated as accepted, but a pop up error msg indicated the game is unavailable but my bet was accepted and i could do nothing but watch it crash and lose. I did not screen record those as it never happened before.

Today, 23 June, at 10:19, I clearly clicked cash out before the crash. Significantly earlier before the crash. However, it indicated as a loss. I contacted support by chat and email with video evidence and they had the atrocity to reply me saying that there were no technical issues. I’m not a sore loser but this is unfair practice.

I have attached the video for your reference.

My account Id is: [protected]

Today, after opening an account and depositing money, they closed my account. They are scammers. Do not play in it.

I already made a withdraw request 11 days ago and when I ask the 1xbet support team, What's the problem, they answer me the method I choose for withdraw has a problem. But actually when I deposit from that system it's working fine. This is absolutely trust abusing.