Menu
For Business Write a review File a complaint
CB Online Shopping Amazon 3 complaints to bbb and over 40 emails to amazon and still this issue is unresolved!
Amazon

Amazon review: 3 complaints to bbb and over 40 emails to amazon and still this issue is unresolved!

S
Author of the review
1:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been trying to receive refunds for 3 orders, 112-0924739-5194648, 112-0524433-3857026 & 112-1977016-4013002. All 3 have been returned to Amazon but every time I contact Amazon about a refund, I am lied to by an associate or supervisor. All 3 items were purchased new but arrived used with an LPN barcode attached. No one at Amazon has heard of these barcodes even though they're the ones who create and attach them to items. Then, I'm being told the items are still in transit when all 3 have tracking numbers and show they've been delivered to Amazon for weeks. Here is proof of the blatant lies I'm being told:
"Hello,

I am Mahendra from Amazon.com.
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order's #112-0924739-5194648, 112-0524433-3857026 & 112-1977016-4013002 regarding refund for the items.

Based on order details, I see that the item are still in transit and refund for the items will be issued only once the items marked as received at our fulfillment center."

So I will be filing a charge back with my bank and canceling my prime membership. Amazon used to have OK customer service but now it is a joke as I'm sure you're well aware with all the lawsuits and complaints you receive.
Refund these orders to my original payment method and let me be done with this ridiculous situation. I have filed 3 BBB complaints about this and continue to get the same lies as a response. Don't sell used items as new and don't lie about it and hold refunds hostage. Shouldn't have to let you know that's a [censored]ty thing to do.
[protected]@gmail.com

Claimed loss: 80

Desired outcome: Refund to my original payment method

Confidential Information Hidden: This section contains confidential information visible to verified Amazon representatives only. If you are affiliated with Amazon, please claim your business to access these details.

0 comments
Add a comment

More Amazon reviews & complaints

  1. Amazon Contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
    +1 (888) 280-3321
    Click up if you have successfully reached Amazon by calling +1 (888) 280-3321 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (888) 280-3321 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number
    USA and Canada Amazon Customer Service
    +1 (206) 266-2992
    +1 (206) 266-2992
    Click up if you have successfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-2992 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number
    Note: This phone number for Amazon customer support may currently be out of service or has changed. Please verify this number directly with Amazon or consider using alternative contact methods.
    +1 (206) 266-4064
    +1 (206) 266-4064
    Click up if you have successfully reached Amazon by calling +1 (206) 266-4064 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-4064 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number 3 3 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number
    +1 (514) 209-0984
    +1 (514) 209-0984
    Click up if you have successfully reached Amazon by calling +1 (514) 209-0984 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (514) 209-0984 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number
    Corporate And Digital Communications
    More phone numbers
  3. Amazon emails
  4. Amazon address
    1200 12th Ave S, Seattle, Washington, 98144, United States
  5. Amazon social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
Amazon Category
Amazon is ranked 1 among 1606 companies in the Online Shopping category