Amazon
Reviews and Complaints

I never signed up, requested or use amazon for any services, but it appears you have been charging my credit card since June 2018. I tried to address this with someone either late 2018 or early 2019 but the person indicated they could not confirm my information and could not locate the card that was being charged. I did not have an account so clearly I did not request your services. I went to my bank and requested a stop on these charges but for some reason this did not fix the rpoblem. Thinking this had been resolved I again found monthly charges on my credit card in October. I closed my credit card and yet I still had another charge in November 2019 on my new card. I sent an attorney general complaint and now another.in addition to this oI have sent a BBB complaint. I want a full credit 257.22, all details about how you obtained my credit card, by whom, and the information you had associated to this card from June 2018 through November 2019, all contacts.

I recently placed two orders. I did so with customer service assistance. I was ordering two items for my family members that live far from me. The two times that delivery offered online put them separate. I spent the best part of an hour with a representative and was assured that the items would arrive together on or around the 12th - two days before Valentine's Day. It was noted on my order, and the part that was going to my niece arrived on the 6th! When I called to complain, I was told it was never possible, so I wasn't told correctly - or implied that I misunderstood. - One supervisor later, I was told I never should have expected that they would arrive together. In a final push to yet another supervisor, I was given money off the order and told there would be retraining. I should have been refunded the whole order as the surprise was ruined and I never would have ordered from this company had I been told from the start it was impossible to get the packages there on a reasonable date. The irony in this was that the name of the gift to arrive on the 12th was "Unicorn Valentine's Day Gift Set For Girls" - arriving February 6th! I was also told that when the "Name" of a product is tied to a holiday, they make sure they are delivered close to that holiday - a few days either way - not a week early!

A year ago, I changed my delivery date for subscribe and save items to the 9th of the month because I was getting stuff billed to my credit card way too early. This was supposed to give me until the 2nd to cancel or change my items.

This month, I got no notice from Amazon to change my subscriptions and on the 31st when I tried to eliminate some items from my monthly delivery, I was locked out of making any changes to my items. I didn't need half of what they shipped and ended up paying over $100 more than I wanted.

I have removed ALL items from Subscribe and Save. They screwed me. I screwed them back. I can order all my items from other places cheaper...it was the convenience I was looking for.

Hello, I just returned an ipad 12.9 '' which obviously did not receive any control before your sending (on / off button blocked) I paid for a fast sending then the post office for the return and I am today without an iPad when I need it. Consequently I expect from you a commercial gesture.
I am a very loyal customer
Josette Greaux 7027 Phillips Cove ct Orlando 32819

amazon.com/billwa has chaged me a recurring charge of $14.24 on 01/13/2020. I don't know what its for but, there was a charge last month also.My statement says it was authorized on 01/0/2020 it has the #S300010584701080 card 6373 for amazon prime. Ihave no idea how to use amazon prime. I would like a credit and no more recurrring payments.
Vicki Yeley
1567 S Lawson Dr.
Apache Junction, AZ 85120
dav.[protected]@hotmail.com
[protected]

From: Amazon Answers
Sent: Monday, February 3, 2020 10:56 PM
To: [protected]@aol.com
Subject: Recibiste una respuesta a tu pregunta,

MY QUESTION:
"Why will this kit not fit a 2008 mitsubishi raider? if it won't, do you offer anything that will? thanks [protected]@aol.com"

MY ANSWER:
Karen Spendlove ha respondido:
"Because it's not made for that vehicle."

Has Amazon's list of requirements for employment dropped to this level of inadequacy? You can find smartasses for a dime a dozen. She's not even very good at being a smartass, so you need to cut her wages, any direction you go she's stealing from you.

Mike

After much consideration, & with regret, I feel I must stop making amazon purchases, other than ebooks, because of the too frequent unsatisfactory deliveries.

I again today arrived home to find an item left during my absence: email says, BEHIND brown bin, but the photo on the email & card clearly show/state, INDSIDE the brown bin.
Behind would be satisfactory, or better still behind the waterbut which is beside the door, & anything behind it would only be visible from my door. Until recently behind the water but was the selected place to leave a parcel, & it was perfectly satisfactory.
The bins are far too deep for me to reach into, so the only way of retrieving the parcel is to tip the bin contents onto the drive & then pick it all up & put back in the bin.
2 Christmas presents were left INSIDE the blue recycling bin, before I arrived home, but after the bin had been emptied. Despite the fact that I complained about this & asked for replacements, I didn't even get a reply, let alone replacement items.

I note that you suggest I put a notice on my door for the delivery man to say where to leave it: surely this is indicating to anyone passing that there is likely to be a package there to be stolen !

I realise that there are lockers in which the parcel could be left, or Hubs from which it could be collected, but the convenience for an elderly lady like me, is the home delivery: if only the delivery man used a modicum of commonsense! I would rather pay a delivery charge than have to empty the contents of a bin only my drive at intervals: no mean feat for an elderly lady of small stature!

For the second time, Amazon Logistics delivered a package to the wrong address. What makes this worse is that this package was a replacement order for the first package that was delivered to the wrong address. To pile further onto that, looking at the delivery photos shows that for both packages the driver took them to the same wrong address. If drivers cannot be bothered to enter addresses correctly, or even check that they have arrived to the correct address before dropping a package off, then maybe consider removing them from a particular route.

There is an additional charge to my debit card which I know nothing about for $13.77. Can you tell me what that is? I did not purchase anything for that amount nor did I authorize amazon to withdraw it from my account. Please resolve this issue and let me know what this is all about. It is a small issue, however I am trying to use 350 letters so you will take a look at this

on 1/28/20 I was charged 14.00 which I am not aware of. I am not a member. here are numbers that appear with the charge:[protected]. I was chatting with someone from Amazon, but I got cut off. I watch my account very closely as I am on Social Security and every penny counts. I do hope you can help by letting me know what this charge was for. Thank you for your assistance. Genie speidel. It keeps sending me to set up an account. I am not looking to establish an account. Can I get some help?

Hi. i will start of with i have bought a load of stuff from amazon over the year, Now i dont return much becuase i am always happy with the products, but the first time i did it was grand because i got my refund the same day, but the last time 2 weeks ago i returend 4 items at once becuase they i was told it would not fit or it wouldnt be good for my product.

So i went on a few days later to get my refund as i wanted to oder something straight away so i was told to wait a few days and i got it, now they could not refund me the last item so i had wait 10 days for that item and then he had the cheek to ask me did i actually send it as i told them to send it into my amazon account but they sent it to my bank instead witch i dont have the card as its in spain with my partner so i cant spend the money due to there error.

I have a friend who bought 2 watches that was defective and he asked the same day for a refund witch i know he shouldnt have but after an hour and half on the live chat trying to get it he was issued with his refund plus they gave him £50 extra for what ever reason they did.

So my problem is that how come i had to wait for my refund, how come i had to wait then 10 days from the other refund and i wasnt sent to where i requested it to be and this other lad gets his refund the same day and gets £50 extra

Its clear to me that the rules and no always used and there didnt for didnt people witch is wrong and im highly disppointed and no happy with the proformance as of late

My husband and I are authors. Between us we've written 15 books, 13 through Amazon and 2 by Lulu. Not only are the costs of authors copies considerably higher. For example with amazon our authors copies run around $3.00 per, Lulu charges over $5.00? Second complaint is Lulu profits again with absorbent shipping costs. We ordered 30 books through amazon for $18 shipping whereas through Lulu we only ordered 18 books and were charged $28.00 for shipping and then you tax after shipping is added? Extremely disappointed with your business practices! Sincerely Lyn and Sharon Clarke

On Friday, January 24, 2020 at about 1245 pm, a woman in my neighborhood who was not an Amazon employee rang my doorbell and stated that package addressed to me with my correct address was instead delivered to her.

This package was a metal replacement tray for dog crate (35 1/2 by 23 1/4) was quite heavy and this lady drove in red SUV and carried this heavy item a flight of stairs by herself to correct the irresponsible delivery by your
company.

I would like Amazon to check out who was the driver that made deliveries
in Rosemawr section of Clifton NJ on that date and possible time? No one should assume that a person in the Clifton community should take upon themselves to correct Amazon driver's carelessness in delivering a heavy package to the buyer's correct address. What if this important package
was discarded by that person instead?

I now have anxiety about on line deliveries by Amazon because of their
employee's carelessness and irresponsibility. Some form of company credit should be forthcoming by Amazon to me because of this specific careless mishap by one of your company's drivers.

My AMAZON ORDER # : [protected]
Address and name are listed on order.

Received game but not what I wanted(my fault) . Now I wish to return.
Got shipping info to return by UPS. I am advised that product was
Sent from England and shipping cost will exceed the games value ($22+-). Is there some other way to return this item or request reimbursement. What can I do ? Please help.

William Krause, Amazon prime customer.
1425 Dairy ln
Ottawa, I'll 61350
[protected]@mchsi.com

I have an amazon.co.uk account which I use regularly, I do not use Amazon.com.
23rd December 2019 received an email from amazon.com to say someone had tried to hack my account and to not worry as any monies taken will be refunded. luckily they/me caught it in time and I removed my bank details. There were 2 more attempts after and the 3rd attempt the hackers managed to order and get the items. Amazon allowed the order to go ahead despite emailing me to say what was happening. Amazon also allowed the money to be taken from my ban account without my consent.
I made a complain last Wednesday 15th Jan to Mark D, Escalation supervisor who logged all the details and said he would forward onto the relevant team and I would hear someonthig back between 1-2 days.
Its now been oveer a week and heard nothing back. I have tried to contact Mark this morning to be told that they cannot do that and could they help? I informed them of the situation and they wanted me to go through it all again and said I would have to re enter my bank details so they could resolve. I asked why when the previos advisor had told me to remove? they went away and cut me off...
Im upset, frustrated that a company like Amazon.com cannot resolve this issue and why I the customer who has already had to make changes with my bank details because of what they let occur still left in the dark

It's great that Prime shipping is free. However, it would be a great help to those of us that cannot receive packages at our homes from USPS if you could simply state the package is being sent by service as lame as surepost or any other service that leads one to believe the package is coming by a carrier that will deliver to the physical address and not a mail box miles away or not at all and I have to drive 19 miles to the post office to pick it up. That type of service is great in the city where house are 2 feet from one another, not so great in rural areas. So have the shippers note that package is going to be delivered by USPS ultimately and offer a real ground service to the front door. Yes, I know it will cost, but less than the cost of gas to go 38 miles round trip to pick up a package that started out as UPS, Fedex, DHL or ONtrac but winds up being the USPS final carrier...which doesn't deliver all the time to the house, but to cluster mail boxes that don't have big enough lockers to hold most items.

I received several Christmas gifts from family that were purchased from Amazon. Not one of the gifts had an order number on the mailing label making the return process aggravating and nearly impossible (the gift return process begins with the order number). Following dozens and dozens of calls, chats and emails to return three of the gifts I finally received, after a month of stressful attempts, a credit for two of the gifts with one still not credited. I have offered the tracking number for all of the boxes that were mailed, a rep. was able to locate the original order and yet the third item has still not been credited despite receiving emails from customer service specifying in detail each of the items with a promise that the returns will be processed within 7 days of receipt. It is obvious that the process has been intentionally made so difficult to dissuade people from making gift returns.

Amazon has absolutely the WORST customer service anywhere on the internet.

I keep getting past due emails from Synchrony Bank on my Amazon Prime Card. When I open the email, I am asked to LOG IN AND PAY NOW. When I do, I am sent to a page with my OLD deleted card, which has a zero balance.

I have called both Amazon and Synchrony customer service numerous times over several months trying to get this issue resolved, but I eventually get hung up on every time.

I am getting no cooperation from either Amazon or Synchrony.

Because of this problem, my credit score has dropped.

This is not my fault.

This has gotten bad enough that it has caused damages to my credit. Lawyers love to hear the word 'damages' and I won't hesitate to consult one if this isn't solved immediately.

AMAZON, FIX THIS NOW!

Michael Lockett
Current Cd. No. Ending No. -6242
Old Cd. Ending No. -6126
[protected]@yahoo.com
[protected]

I wanted to register a complaint about Amazon carrying this book for sale. It is wholly disgusting for what I believed was a reputable company like Amazon to carry something like this for sale. It may be listed as a "parody for adults", but it only goes to show that liberals and other enemies of the President of the United States are allow to sink to reprehensible lows without any hindrance. Can Amazon imagine if such a book were published parodying Barack Obama? Amazon, Inc. would likely pull the book immediately and apologize to everyone in the process. I am deeply disappointed in this company and up to now have been a loyal customer. Anyone who attains such high public office must be prepared for criticism, that is to be expected. However, there should be limits on what is acceptable when publication like this one seeks to do nothing more than viciously attack the duly elected President of these United States. Please reconsider stocking this book.

Ordered an item on Friday
Was informed on Saturday that it might be late through their tracking system but I would get it Saturday or Sunday
Sunday morning the date changed to Tuesday
When called I was told:
1) it was lost but now found and would be there Sunday
2)When I asked why it now showed UPS as the shipper I was called a liar by Amazon and told I must not know how to read
3)I was then told later it was on the way and would be here by 6. then 7, then 9
4)When it never arrived i was then told that sometimes their drivers scan it delivered when it is not, so wait till Thursday.
5)it was also suggested I look in the bushes as they sometimes throw packages in the bushes
6) Any and all requests for supervisors were met with a a chuckle and being told they refuse to

I sit here 3 days after when it was ordered with next day shipping and I have no package !