Amazon
Reviews and Complaints

I have filed a complaint with the BBB concerning the funds being returned for a printer I bought and returned on 1/13/23 and have not got my funds back. I purchase a printer from Amazon on 1/10/23 it was delivered on 1/13/23 I did not receive the delivery as I had purchased the wrong printer that I needed to work with my equipment. I have been on the phone every day asking for my refund so I can purchase the right printer for my business, as I can't operate without one. Amazon tells me it is still in transit eleven days after return, and I was told it could possibly be up to 30 days before I get a refund. This is unacceptable.

WARRING Amazon is taking extra money for return with UPS and FedEx. I got a 30 Pack 2 oz Fine Mist Mini Clear Spray Bottles with Pump Spray Cap but half the sprayer where bad so I returned and it came in no box just a clear bag but to return I had to spend money on a box and this has happened to most of my friends and now me. The UPS man said it's all on amazon and nothing to do with UPS. I don't do much with amazon but I wanted to see for myself if it's true and it is. So be prepared to spend 3.50 and up to send your item back on returns and Amazon says you don't need a box so they lied. Nintendo made a killing off cardboard on those poor kids (sad 108.99 for cardboard) and looks like Amazon took notice which of course they did because they where selling them.

My amazon gift cards that were placed into my amazon reserve fund was hacked out out in the month of Jan.r Prior to Christmas my family asked me what I would like for Christmas and I replied ,amazon ,gift card.. So for Chistmas I received approx $500 dollars worth and placed that much into my reserve account,whitch I believed at that time I already had abot $ 200 in it. . Apperantly they also hacked my Master card number from my amazon account. I Do beleive there is approx 79cents left in iit. I would like to have my lost funds I do restored.. Amazone security on my account . I found on my couputer where Items ordered from my account by unknown person was sent to a strange address.

I ordered a Lucid mattress, paid extra for scheduled delivery. The scheduled delivery was 01/19/2023 between 9-12pm. I waited around and wasted the day. No calls from AMAZON. They have the phone number for the delivery (it was required). They never contacted me. I finally got ahold of customer service who stated they actually did not have the item in stock even though online it said they did, AND they scheduled the delivery. They stated they could deliver it sometime later when they got it in stock. They never apologized for the wasted time, they never apologized for not calling. The customer service rep "Stephanie" who was a supervisor, stated "We don't call people". Stephanie also stated she was the highest point of contact for AMAZON (wow). They did not offer to credit the additional charges for the scheduled delivery. She actually said just cancel the order - Not great customer service. I find this a frequent event with AMAZON these days. If you buy something, buyer be warned you have a 30% chance it will show up when scheduled. AMAZON has gone down hill over the last couple of years. I recommend getting your items somewhere else.

I've rarely had issues with Amazon prior to this, but I have cancelled my prime membership and closing out my Amazon credit card account and I will NEVER use Amazon again. After realizing I needed a cable to connect to a conference at 10am the next morning, I purchased this item specifically because it had next morning delivery, even adding two other items I did not need to be above the $25 threshold for the 4am-8am delivery. I woke up at 6 because I didn't want the package sitting out front after sunrise only to find the item hadn't shipped yet. After waiting until 9am, only because the order had changed to 'preparing to ship' before I raced to Walmart and purchased the item. Later, the order delivery time changed to between 5pm & 10pm, so I used the Amazon assistant to cancel the order, but received a message saying that it might be too late to cancel. Shortly after I got an email saying it was too late to cancel. I then used the messaging system and after initially being told the same thing by 2 employees, I was put in touch with a supervisor who told me he contacted the warehouse to cancel order. A short time later I saw that the item now showed 'shipped' but still had delivery window of 5p to 10pm. This time I requested a call back, and after wasting approximately 45 minutes trying to explain that because it had not arrived in the promised timeframe, I was forced to purchase it already and since I had only purchased it because of early morning delivery, even adding items I did not need to be eligible, asking for order to be cancelled was not an unreasonable request. The two employees and 'supervisor' I spoke with were not helpful and even rude, telling me the item had shipped (but wouldn't arrive for another 5-9 hours), they could not cancel order. I know for a fact that they can contact drivers because of a previous missed delivery where they contacted driver to complete delivery the same night. But all attempts to cancel this order were denied, telling me I would either have to track the order and be out front when truck arrived to refuse delivery or waste my time to return item. The order was delivered at 7pm, I tried tracking, checking about every 5 minutes, but somehow after seeing 6 deliveries before mine, when I next checked back it showed delivered. I was not asking for anything outrageous, they failed to meet the promised delivery window, which is THE ONLY REASON I MADE PURCHASE, even adding two items for my dog in order to get order above $25, this shouldn't have been an issue. I'm finished with Amazon, if they fail to respect or appreciate their customers, I will take my business elsewhere.

Have been trying for almost 4 months to get $809.97 that was stolen from my account. Amazon has NOT done ANYTHING to resolve this issue. Have called numerous times, filled out numerous forms but NO ONE can give me a straight answer as to why it is taking SOOOO long to get an answer and my money. Amazon is getting so big that they are neglecting the safety of their customers. Have been a long time prime member and never has this experience before. Very disappointed in their lack of customer service. Horrible customer service. Can NEVER speak with someone from the fraud department, now I know why. Amazon better get their act together and start taking care of their customers. Horrible

I purchased a 1 TB thumb drive on your website [ORDER # [protected]] and discovered that it was not a 1 TB but only 64 gig. I have returned it and a refund has been processed, which is fine.

My complaint is that the product is fraudulent and should not be on your website. If you continue to list it you are harming other customers.

Bruce Grabell

Customer service has gotten so bad I'm done shopping on Amazon.

It has become nearly impossible to talk with a real person and when you do they don't understand English well enough to help.

I have started taking screen shots of all chats as I have had multiple chat conversations deleted, which I have photos of, and when I reported this, nothing happened I just got a $10 gift.

On a recent return, I have been asked to pay for shipping even if i drop off the item. This week I was informed by another customer service representative Amazon updated its return policy; "From 10/27/22 There was a change to our Return Policy and customers are now charged $7.99/$11.99 (depending on the size/weight of the return) for UPS Pick-up for all return reasons." I was never informed of this and now im being asked to pay for shipping to return item incorrectly sent.

Amazon suggested parts that don't fit my need even though today the description on the site states it will. I again have screenshots of everything but Amazon doesn't seem to care anymore. So I'll take my money somewhere else.

On 1/12/23 I went and purchased a $50.00 Amazon gift card at 11:21 a.m. from food land, I made sure the card was activated and excitingly walked back home and started up a amazon account, added my card balance to the Amazon account and filled in my address and account details. I was excited to make my first purchases, I then made a couple purchases which were to be delivered on Jan 15, and instead I got a message saying my account was put on temporary hold and to send documentation that the card was mine, so I sent in pictures of the card, the card case, the receipt and the activation code receipt, not once, not twice, but 3 times, and got the same robotic reply stating to follow the same directions in email or text. So I signed into email clicked link, and it sends me to Amazon where I enter my sign in and it takes me back to the same screen saying account is temporarily on hold, but now provides no actions I can take.

Amazon Support +1~858~666~0943 Free Helpline is excellent.

Amazon does have a more user friendly interface than most but also higher product services than most. When it's having problems or #down

Report to Amazon Helpline +1~858~666~0943 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through my application.

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved. Thank you

I was trying to order merchandise through Amazon and wanted to pay with Affirm instead of paying all at one time.When I went to check out it had not included the Affirm and charged the total amount to my credit card.I tried to cancel the order and got a message that account was blocked until they verified who I was.I called Amazon twice and was told they couldn't do anything that they had to send it to an account specialist, and would hear back from them in 24-48 hours.I asked them how they could take money out of a bank account if they had to verify who it belonged to. They had no answer.

I ordered ASUS AC1900 Wi-Fi Gaming Router (RT-AC68U) from Amazon on 13th Sept 2022 and returned it in perfect condition on 14th Oct 2022. I received 2 contradictory mails from Amazon Customer Support; one stating that incorrect item was returned and now they are saying they haven't received any item back. I have proof that the return was successful from UPS tracking with the product weight mentioned. I tried to email them to get any proofs (like picture of the incorrect item) but they have not responded for weeks. I tried to reach their twitter handle but they also said they will be investigating but in few hours sent the same default mail response that they haven't received the return.

My name is Paul Black my email is Paul.[protected]@gmail.com and phone number is [protected]. I placed an order for Timberland Men's 6" Premium Waterproof Boot (9 D(M) US order# [protected] on January 5, 2023. I paid with an Amazon gift card totaling $114.25 and the remaining was charged to my Visa card ending 0153 for $46.26. My account showed it was delivered on January 9th 2023. I couldn’t find my package. At that point I contacted Amazon to let them know about the missing package. Amazon told me that it was most likely a mistake and marked delivered too early. Despite me seeing the picture of the package on my porch on my account. They told me to wait until the 10th and rest assured my package would be delivered. I waited and no package was delivered. I reached out again at that point Amazon told me there is nothing they can do unless I file a police report since the package was marked delivered. Mind you I just told them that the day before but they tried to assure me it was a mistake. Now all the sudden it was delivered and I needed to file a police report. So after going back and forth and Amazon customer service hanging up on me several times. I agreed to file the report. The next day on the 11th one of my neighbors let me know he had my package. So finally I got my item thinking everything was good. Upon opening my item I noticed the boot size was 8.5 not 9 like I ordered. So I immediately started the return process and dropped off my package to the nearest UPS drop off location. I even choose to have the entire order refunded back to my Amazon account as a gift certificate so I could get my refund faster. My account stated 2 to 4 hours after Amazon received my returned item to their facility. My package arrived back to Amazons return center on the January 13th at 9:17am. When trying to reach out to inquire about my refund Amazon had then blocked my cell phone number so I couldn’t contact them. I then started to email instead. They reached back out to me first stating to wait until they receive the item and it could take up to 14 days after for processing. I wanted to know why when they originally said 2 to 4 hours. So when asking that I got another response stating it could take up to 30 days to get my refund. That’s when I began to get very frustrated and demanded my refund because at that point Amazon is withholding my refund for no apparent reason. So after reaching back out I got an email letting me to call and they would take care of this faster for me. I guess they unblocked my phone number because it let me get through. I called and the representative and he now tells me it’s going to up to 60 days and to wait until after March 11th to contact them back about the status of my refund. He then proceed to hang up on me again. I emailed back the proof of delivery from UPS and no matter what I say to Amazon there response remains the same “that it will take up to 60 days and to wait until March 11th to reach back out and if they haven’t received the package by then to try reaching out to the carrier at that time for further assistance to find out where my package is.” I want to know what is going on over at Amazon. I have never been treated this way by customer service, for them to hang up on me several times and block my phone number is disgustingly unprofessional. Then to keep lying to me and extending my refund time is just absolutely unnecessary and wrong. I was told after 2 to 4 hours after Amazon received my return item back. I would be refunded so that is what I expected. This has been a complete nightmare.

I ordered a magnetic lock on December 10, 2022. Upon receipt I realized that I had ordered the incorrect lock. Requested the return label with bar code and returned the item to the Amazon drop store, where I gave the boxed item directly to the agent, who scanned the barcode on December 16, 2022. It is now January 15, 2023 and all I am getting is the runaround. At first, it was only supposed to take 7-10 days for the refund to go back to my credit card. No refund. I contacted customer service and they tell me the item is in transit to the return center and it will take 2 weeks. No refund. I contact customer service again and now they're telling me it's going to take 30 days. No one will tell me what's really going on with my item. Meanwhile, I'm paying interest on my credit card while Amazon has both the item and my money. Customer service is useless as all of them keep giving me the same script. I do not appreciate being treated like this. I don't know what the drop off center did with the lock - everyone already confirmed that they received the lock from me on December 16, 2022. I am tired of waiting for my money because someone else at Amazon screwed up.

I ordered a .35 oz of blister for $33.07 it was to include 12 boxes it came with only 1 box. So I called and they said they would issue a credit, they did not.

after I thought they issued a credit I tried to reorder and the same thing happened the very next week. one box of blister for $33.07 plus tax. they will not give my money back or correct the number of boxes. they told me to contact the Blistex company.Hello, I ordered from Amazon.

I contacted my credit card company and I am disputing the charges. I really wanted the blistex.

Ive been a loyal customer of Amazon for years but after this I do not need Amazon. I also will blast this company wherever I can.

bought a tv off of amazon and after a few months the remote broke and i call amazon about a new one they told me that they had no remotes in stock and would send it when the were in stock...Few months later see they sent out a tv instead of remote called and ask them to fix the problem because i only need remote and was told that this was the only way they could do it after 3 other employees said that was a lie so they threaten me to switch my tvs right away or i would be charged for second so had someone come over for 300 dollars as i have no use of my right arm after being rear-ended in a car accident and they just put it back in the box since they had no remote so i call amazon and asked if they could give me a discount on the tv as i would have to pay someone 400 more dollars to come and clear all my personal information off tv and they told me no so after they made a mistake they want me to pay 700 300 plus 400 more to clear info plus give back the tv they were just to send me a remote lied to me and now cost me over a 1000 dollars for the mistake they made i am on disability and buy almost everything off them like thousands a year to be ripped off beware no mater how good a customer no mater if you are on disability this company will take advantage of you

My gas wall oven went out on 1/10/2023. I made a service call. Amazon sent out a repairman. I paid my service fee of 75.00. The parts needed to repair my oven is no longer available. Amazon offered me a buyout of $299.00 for parts and labor instead of following their policy of agreeing to pay the covered costs to repair or replace the covered item. Wall ovens are expensive and the cheapest one I found started at $1,979.99. The money they are offering will not replace my wall oven. Amazon is practicing Deceptive Trade Practices because they mislead me in purchasing this contract thinking if my appliances break down they will cover them as promised in the contract booklet.

I had a broken item 12/11/2022 and was promised a full refund, and then also a promo code on top for the trouble... I have been through many reps and have screen shot proof and email proof of my owed money charge to my Amazon card. Still nothing. What can I do?
I just keep adding more proof of false promises but there is no one else to send them too, and no one will let me speaker to a supervisor etc...
I am now being charged that original $83.06 plus interest on the bill now due. If I don't pay it I get in financial credit trouble but I can't report it anywhere!
And yet again I tried calling and told the same thing — there's no one else I can talk to etc., this or I'm put on hold for hours til it hangs up... Please help!

Hi

We ordered a CNC Hot Wire Cutter, Then Amazon took the money for it - R14458.12 and the following day promptly locked us out of our account and then told us to prove it was our account.
We have sent the supporting documents and nobody seems to be able to read a statement etc.
Online Help desk were incompetent (Gail?)
Amazon also requires a authentication number from an outdated Cheque book which was stopped in SA years ago due to fraud.
Reference:
Description: AMZN Mktp US*K47Q14ZJ*
Date: 9 Jan 2023
Time:
Amnt - R14458.12

The company no longer offers the 'ship in fewest deliveries' option and instead I may get 5 separate shipments for 5 different items ordered at the same time and going to the same place.

According to customer service this is because of fulfillment centers and I believe locations of them closest to the delivery address.

There are requirements of 2 packages a month for an incarcerated relative. In order for me to purchase from Amazon, the food items I get NEED to be in one shipment or 2 at the most (since other relatives also purchase items. The facility will return any extra shipments over the maximum allowed.

I have repeatedly contacted Amazon to request an updated way to allow for this, and the auto response always involves the fulfillment centers and they are not able to control this.

My order today was 2 cooking pots (same brand) and a stick of deodorant (to bring it to $25). The orders default to my home address at shopping status with a delivery date of January 16. This tells me there's a fulfillment center that does have all 3 items. When I change the shipping address, the order splits into 1 pan and the deodorant delivery on January 24th and the 2nd pan is unknown. Then something updated 3 times, changing my shipping options when I selected "place order". Now the 1 pan and deoderant are expected January 27th with the other pan unknown.

Luckily this isn't good, and there is no maximum allowed for non food packages. But... The delivery/shipping issues leave A LOT to be desired. I no longer use Amazon for food deliveries since they can't accommodate the recipients needs.