Amazon
Reviews and Complaints

I called customer service and spoke with Keyla. I explained I sent a gift and paid to have it shipped overnight. I didn't get a picture of the delivery, I didn't receive an email that the package was delivered and the person that was supposed to receive the package did not receive it. The tracking said it was delivered but it wasn't. I had 2 additional packages that were supposed to be delivered. One was signed by someone I don't know and the other was still being shipped. Not once did she apologize for the inconvenience, empathize or show any remorse. I told her I didn't feel like she cared, she didn't respond for quite a while and I told her that just showed me she didn't. POOR CUSTOMER SERVICE! I will never order from amazon again. I spent $130 for 3 packages and when one is a gift, at the very least it should be delivered and cared for. Please review the call and give that girl coaching, she needs to learn that customer service is literally a job focused on the customer and caring about the customer and the sad part is she didn't even seem bothered when she was called out for it. Order numbers:
[protected]
[protected]
[protected]

dear sir
i did not receive my order please check.
PayPal

You sent a payment of €47.37 EUR to CHINATERA LIMITED.
08-Oct-2019 11:34:18 IST
Receipt No:[protected]
Hello humayun pasha,

This charge will appear on your credit card statement as payment to PAYPAL *CHINATERA.

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Merchant information:
CHINATERA LIMITED

Instructions to merchant:
None provided
Shipping information:
humayun pasha
62 A lower clanbrassil street
dublin, dublin
d08kt02
Ireland
Shipping method:
Not specified
Description Unit price Qty Amount
SG900 Quadcopter w/720P 2200mAh Auto Return WIFI FPV Headless Drone (White)
Item #: 270832.02
€47.37 EUR 1 €47.37 EUR

Discount: -€0.00 EUR
Insurance: ----
Total: €47.37 EUR
Receipt No: [protected]
Please keep this receipt number for future reference. You'll need it if you contact customer service at CHINATERA LIMITED or PayPal.

I have ordered 2 cell phone on 1 St October by paying 15344 to Amazon online.
Till now 22-10-2019 I have not received any order and now when I am asking for the refund they are not taking any action. Neither they are shipping my order..
Pls help me I am poor customer who is earning only 10-15000 in a month .
These big companies are cheating and I am not able to do anything.

I was expecting to receive my order in an orderly fashion in a container sealed by manufacturer, instead I received my order in a carboard container sealed with a brown tape. With batteries contained in 2 carboard boxes (should have been packaged in plastic wrap by manufacturer, I charged the batteries on the dual charger that I had purchased on my original order, charging time were visibly different. I have paid for brand new tools that I should have been sealed by the manufacturer. I questioned xping about the matter. They tell me that they shipped serviceable equiment, that I should be satisfied, I am not satisfied I am pi.. Ed of as far as I am concerned, I could have received second hand equipment that were returned for what ever reason. If I have problems with warranty I will never have satisfaction. I have contacted them on many occasions, I am getting the run around, latest message is that they will give me 10$ to settle the matter. I am a long time customer with amazon always satisfied. Their deceptive actions are creative for a breach of trust. I want to receive my order in a container sealed by the manufacturer. Thank you

They charged my MasterCard $29.52 and I didn't buy anything at 9:17 pm. I go to bed by 9 pm every night. This was after I purchased something from Amazon a few days ago. There is no number to contact them directly. Please help me resolve this and refund my money as I see it has happened to many people already. I live paycheck to paycheck and although $29.52 is not much to some, it gas or groceries to me. Thank you for looking into my complaint.

I'm still waiting for my Amazon voucher after nearly 3 weeks. I've emailed lots which they have ignored. Then they said they were updating to make things better but now I can't get into my account at all! It keeps coming up poll pay has stopped. What can I do if anything I took time to do these surveys then then won't pay you. I don't seem to be the only one looking on trust pilot.

Can you please tell me what this charge is to my Visa card? This is how it appears on my statement...
10/08/2019
ATM POS WITHDRAWAL #7263 10 08 AMAZON PRIME AMZN.COM BILLWA

-$126.88

I chatted with Lean from customer service yesterday. Per our conversation I asked why should we have to go to a UPS service location when the product we received was the incorrect one. I had looked back on my orders from April 2019 and did a back again for filters. The seller sent the wrong size. Not our fault. Lean said he would schedule a 3 time attempt pickup from us next business day. We found out that next business day is Monday which is our doctor and errands day. I called UPS they said Amazon had scheduled a one time pickup for Monday. Therefore Lean lied. We are very upset after being a Prime member and doing the volume of business we do that now since it was scheduled for Monday a day we were not going to be here we have to wait for label from UPS and end up still going to find a UPS location to drop it off. I was also upset that the seller encouraged to resend the product but never changed the size so I had to call and cancel that. I talked with Ginger who was trying to resolve the issues and next I know I am cut off and of course when you call back you have to start from scratch with another person. I am truly disappointed in all of it.

I received my bank statement today 10/16/19 and there was a DEBIT made in the amount of $124.03 by AMAZON PRIME. I have never used this service, yet somehow my bank account DEBIT card was charged this amount. Please help, as this is a SUBSTANTIAL CHARGE to me of which I
have no knowledge . The unauthorized DEBIT was paid on 9/11/19.
My name is LeAnne, and I'd request that you reimburse my account for $124.03. Thank-You P.S. My last name starts with Rodg

I did NOT sign up for Prime Membership. I was checking the box for shipping and clicked In how many days I would like to receive my Pkg. I am now a member of Prime and since I hardly ever order anything from Amazon, I certainly don't want $14.22 taken out of my bank account each month. Please credit my account with the $14.22 and cancel my membership ASAP. I will be calling my bank as well.
Thank you for trying to take money out of my account each month and leaving no Customer Service number where I can call to cancel it.

I used to really like Amazon because ordering was easy and there were no TRICKS! Now it's not fun to order from Amazon anymore without feeling like I signed up for something that I didn't actually sign up for.

My shipment (Amazon.com order #[protected]) of multiple boxes was delivered to the wrong address. This is the third time this has happened. It's not hard to get the right address, the house number is illuminated on the front of the house. Additionally, many deliveries are left out in the open, when I have a courtyard with pillars that the pkgs can be placed behind.

I have been a long time Amazon Prime member. I moved into an apartment building this summer. I am repeatedly having orders late because the Amazon delivery drivers will not read and use the delivery instructions. If the front office is closed, many of the drivers don't attempt to make the delivery (a few are diligent and deliver to my unit.) The delivery instructions attached to my account clearly state to use the call box and provides the code to use.

I have ordered several things specifically choosing products with guaranteed same day delivery because I need the item as soon as possible. Several of those items have been days late because repeated attempts are after hours or on weekends and the drivers won't use the call box. A few times a repeated attempt has reported that they can't find the address. GPS picks up the address very easily. It isn't a difficult apartment to find.

This time I ordered a food dehydrator (order #[protected]) on Friday, October 11. There were failed attempts Friday night and twice on Saturday. I was at home all three times and could have opened the gate if the call box had been used. Tonight, I received a text stating:

"Hi, my name is William. Sorry but I can't find your place. Can you help me with any tips or specific directions?

Within seconds, before I could respond, I received another text:

"Unfortunately, your order couldn't be delivered."

Prime shipping is the only feature of Amazon Prime I use on a regular basis. I love shopping with Amazon because I can order just about anything I need at any time; however, if the service continues as it has this summer, I will not be renewing my subscription.

Called in to Amazon as I unkownly bought a stolden echo dot on line from a third party. I figured I would rather give it back to the right full owner then back to the thief selling stolen goods. Amazon would not help me, told me to take it back to the thief and get my money back. I told them that if i did that: that would be contributing to the theft. Amazon contributes to the theft as they would not contact the owner ( I gave them the device number). So it could be return. I guess Jeff Bezos figures he'll get more sales this way.

I am writing to complain about my Order# [protected] which was expected to be delivered on 23 September 2019.

I called the help number 1 -206-922-0880 and was infomred it will arrived on 5th October 2019 but still nothing has arrived

I tried to use the chat online but not available

VERY UNHAPPY CUSTOMER

Russell BABASANTA
[protected]@yahoo.com
+ [protected]

I placed an order for Mylar bags and 1, 000 oxygen absorbers. The product arrives with fraudulently labeled absorbents. They say they are 1, 000, but they are really 100 cc'c.

I let DC Trade know and they sent out the same 100 cc absorbents. I have waited a month and a half now and the situation has not been fixed. The product is useless to me without the 1, 000 cc oxygen absorbents and other people will be getting ripped off and may not even know what 1, 000 cc should look like, thus, they will ruin the food they store.

The company is not fixing the situation and wants me to take a 10% loss on the refund and a loss for the $29.00 shipping fee I paid for. This is unacceptable and even amazon is not ding anything to fix things.

On August 20th our company credit card was charged 127.63 for Amazon Prime AMZN.com/ bill WA

We do not have a prime account for our company. this was not authorized and we want a refund on our card.

[protected]

We are the front unit of 8 units in Jamaica Plain, Ma. Recently, one of your contractors, Sheffield Express, has been defying the very well marked sign with instructions as to where deliveries are to go. FedEx, USPS, UPS all abide by it, but Sheffield routinely does not because the driver is under such pressure. We ask that packages not be left on the front porch because they are likely to be stolen. Today, I was watching the driver deliver and drop two very light packages that she could easily have delivered to our mailroom 25 feet away. If I hadn't been home, they would have sat there for anyone to steal. BUT MY REAL CONCERN was that she was clearly under some serious pressure and I felt bad asking her to do it right. I'm sure this is not an isolated incident. While I understand you're competing with other companies for prompt delivery, I would hope that you are considerate with your employees and check on their welfare regularly.

I purchased a $50.00 giftcard from Amazon only because their ad offered a $15.00 credit if you bought the giftcard. I had almost forgotten about it but 2 weeks latIer i called and said i dont see the credit applied to my account anywhere.and the guy says no it wont show in your account it just appears at checkout. It never did. I never received the $15.00 credit. They LIED.

Amazon Logistics gives lousy service. I live in a building with 108 apartments. There is no package room, and no secure area for packages. There are USPS mailboxes on both sides of the building. Instead of delivering to the apt. doors, the Logistics drivers leave the packages near the mailboxes or in the Lobby. They do not bother to look at which side of the building the packages go to, so I have had to hunt all over for mine. I regularly see packages piled up near the mail boxes. In fact I have seen several where the driver had to walk past the apt. to leave the package elsewhere. We have had problems with packages disappearing. Amazon packages may not be always be big, but they can be expensive.
I have made several complaints and been assured that the packages will be delivered to the door. To no avail. They continue to be left where ever. Makes me reluctant to order from Amazon. I pay for Prime. I expect that my packages will be at my door, not somewhere else in the building where I have to go hunting.
This really needs to be addressed.

I ordered from another account Vivo u10 mobile from Amazon on 29 September, it was to be delivered yesterday but did not deliver and the application showed that the delivery has been done. Then I called customer care in the evening and also said that Today the deliever will be done .tell me how long I will be wait for delivery .. Please I want today's mobile as soon as possible .