Amazon
Reviews and Complaints

Hello I am Sabarish Kumar

I wish to bring this to your kind notice that I had placed an order, WD Elements Portable 1TB USB 3.0 External Hard Drive (Black) (Order # -[protected]) on Amazon.in on Sept 29, 2014 and received the product on Oct 7, 2014. Unfortunately the product was not working so I placed return request on Oct 7, 2014 and the product was picked up from my end by Amazon.in on Oct 9, 2014. The refund amount (i.e, ) 3739 INR was to be credited to my account on or after Oct 9, 2014 but till today (Nov 07, 2014) the amount has not been credited. When I contacted Amazon.in on this issues several times after I initially checked the status of refund on Oct 14, 2014 they provided me with the NEFT Payment Transaction ID – [protected] and added that the refund was initiated on Oct 9, 2014 and also suggested me to check my bank statement. After I checked my bank statement, I contacted Amazon.in and informed that no money was credited and also provided a soft copy of my bank statement on their request.

Again a week later I asked them for the UTR number and they provided the same Payment Transaction ID saying it's the UTR number. Meanwhile I even asked them for proof of the refund initiation and they didn't provide me any, they have been beating around the bush. They have been sending the same email time and again, every time I contacted the costumer care. It's been more than a month now. Now they are disconnecting my call intentionally (either putting on hold or the Customer care associate saying "Thank you for contacting Amazon..." while I am still saying "Hold on hold on...".) Even after a word of warning from me they have uploaded the status of the refund as "refund issued". I have been taking to them for more than a month everyday. THEY ARE CHEATING CUSTOMERS. PLEASE TAKE SEVERE ACTION AGAINST AMAZON.

As the refund amount was not credited to my account till now and I request you to look on to this issue and to suggest me the right solution to resolve this issue.

Thank you.
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Followings are emails and chat transcripts from Amazon.in

1 ---------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: I would like to know about the refund status of a recently returned item. When I checked the status it says "In transit" and also "Refund issued" whereas it seems no bucks returned to my account, if I'm right.
08:05 PM IST Amazon(Amazon): Thank you for contacting Amazon!my name is Deepak I'm sorry to know about this. I'll be glad to help you.
08:05 PM IST Sabarish Kumar N R: Could you please address my issue ASAP ?
08:06 PM IST Amazon(Amazon): Sure Sabarish Please allow me few time to check it for you.
08:06 PM IST Sabarish Kumar N R: Of course take your time
08:07 PM IST Amazon(Amazon): Thanks for waiting Sabarish As I have checked the details your refund was initiated on:Thursday 9 October 2014 5:03 PM and as per your mode of payments, It takes 7-9 business days for the cheque to be delivered to your given address.
08:08 PM IST Sabarish Kumar N R: What does Refund issue mean?
08:09 PM IST Amazon(Amazon): There is no any issue in your refund, Your refund is in process. 08:10 PM IST Sabarish Kumar N R: Thank you Deepak
08:10 PM IST Amazon(Amazon): You are most welcome Sabarish
2---------------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: hello
09:40 AM IST Ahmed(Amazon): Hello, my name is Ahmed. I'll certainly try to help regarding your concern.
09:41 AM IST Sabarish Kumar N R: I would like to check my refund status
it's been over 10 days
09:41 AM IST Ahmed(Amazon): May I place you on hold for two minutes while I research this for you?
09:41 AM IST Sabarish Kumar N R: last time I contacted they told me it would take 10 days for refun
yup
09:42 AM IST Sabarish Kumar N R: and also do check if I'd requested for cash cheque or money transfer to my account, I forgot.
09:45 AM IST Ahmed(Amazon): Thanks for your patience Sabarish.

I've checked with your account and see that you refund was requested on 12 October 2013.
09:45 AM IST Sabarish Kumar N R: 2013, pardon
09:45 AM IST Ahmed(Amazon): oh sorry 2014.
09:46 AM IST Ahmed(Amazon): In this situation, as you haven't received the order yet, this issue is to be investigate by our billing department and they will contact you via an e-mail for the update and it will take 2 business days.
09:47 AM IST Sabarish Kumar N R: what does in transit mean, has the product reached you?
still two days?
09:48 AM IST Sabarish Kumar N R: I'm afraid this would be the last purchase with Amazon
09:49 AM IST Ahmed(Amazon): I'm really sorry for this Sabarish, please wait I'll escalate this with our billing department.
09:51 AM IST Sabarish Kumar N R: The sooner the better. Already I've stared developing second thoughts on Amazon.
09:52 AM IST Ahmed(Amazon): Sure Sabarish, I've forwarded your request to our Billing department.
09:52 AM IST Sabarish Kumar N R: Em, regarding the mode of refund, cash cheque or account transfer?
09:53 AM IST Ahmed(Amazon): Account Transfer.
09:53 AM IST Sabarish Kumar N R: Could you tell me which bank?
09:56 AM IST Ahmed(Amazon): We don't have the bank details but the account number ends with 0137.
09:57 AM IST Sabarish Kumar N R: thank you
09:57 AM IST Ahmed(Amazon): You're welcome. Is there anything else that I may help you with today?
09:57 AM IST Sabarish Kumar N R: Yes refund, make it ASAP
Thank you
09:57 AM IST Ahmed(Amazon): Sure Sabarish, I've already forwarded your request.

Thank you.
Amazon.in
3-----------------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: Hello
06:04 PM IST Amazon(Amazon): Thank you for contacting amazon.Hello, my name is Amit.I'll be glad to help you.
Hi Sabarish.
06:05 PM IST Sabarish Kumar N R: Ya, I've a issue with refund
Amazon has confirmed that refund has been issued on Oct 12
but I don't seem to have received
06:06 PM IST Sabarish Kumar N R: I've enquired my bank about this too
They told the same
not refunded
06:06 PM IST Amazon(Amazon): May I place you on hold for 2 minutes, while I research on this?
06:08 PM IST Sabarish Kumar N R: I'd like you to cross-check my account number with this SUSPECTED CREDIT CARD REMOVED
06:09 PM IST Sabarish Kumar N R: The refund status says "In transit" and also "Refund issued on Oct 12"
06:10 PM IST Sabarish Kumar N R: In transit means the product en route to Amazon but not yet reached, if I'm right.
06:10 PM IST Amazon(Amazon): As I have checked that your refund was initiated from our side on Thursday 9 October 2014 5:03 PM.But till yet you did not received your refund.So I am contacting our billing team to solve this issue.They will contact you with in 24-48 hours and provide you all the information.
You need not to worry now.
Please wait for 24-48 hours.
06:11 PM IST Amazon(Amazon): I am positive that you should get your refund.
06:11 PM IST Sabarish Kumar N R: I've already receive a mail from Amazon but still
06:12 PM IST Sabarish Kumar N R: reference number for the refund is ".NFT-141013130XXXXXXXXXXXXXX."
is the reference no ends with xxxxxxx?
06:13 PM IST Amazon(Amazon): This time I am positive that you should get your refund .Our billing team will contact you and provide you all the information.
You need not to worry this time.
06:13 PM IST Sabarish Kumar N R: Regarding the account no
Is the card no the same as the above?
06:14 PM IST Amazon(Amazon): Yes your card number is correct.
06:15 PM IST Sabarish Kumar N R: that's a relief
06:15 PM IST Amazon(Amazon): You need not to worry this time.
Is there anything else I may help you with?
06:15 PM IST Sabarish Kumar N R: nope

Thank you.
Amazon.in

4-----------------------------
Hello,

I'm writing to follow up on our conversation about the order you placed was " WD Elements Portable 1TB USB 3.0 External Hard Drive (Black) " was refunded on 12 October 2014.

Please check in bank with this transaction ID [protected] is Rs.3, 739.00.

If you require any further assistance, you can contact us from the following link:

www.amazon.in/contactus

[protected]

I hope this helps. We look forward to seeing you again.

Warmest regards,
kushboo B

5------------------------
Hello,

I'm sorry to hear that you are unable to see the refund on your order #[protected].

I've thoroughly checked with my available resources and can confirm that we issued a refund to your bank account for Rs.3739.00 on 12 October 2014.

The reference number for the refund is ".NFT-141013130XXXXXXXXXXXXXX.". The reference number will be generated only after the refund is confirmed.

Since you are unable to locate the refund on your account, I request you to please contact your bank customer service with this reference number and ask them to check for the refund with it.

Also, I request you to please check your bank statement between 12 October 2014 to 20 October 2014.

In case, if they still don't see the refund with the provided reference number, please ask them immediately to file a charge dispute on this transaction. Please use the term charge dispute when you are in call with them, only then they will be able to file it for you.

At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I'm very positive this will resolve the issue and you will be able to locate the refund.

If bank still unable to locate the refund even after filing transaction dispute, please take transaction dispute number from bank and reply to this email.

Once again, I apologize for the inconvenience you have faced to locate the refund.

If you have any queries or concerns, please feel free and reply to this email, we will be more than glad to help you.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Sumeeth

6------------------
Hello,

I understand your concern that you have not received the refund.

Let me assist you,

I have checked with my available resources and want to inform you that already a refund Rs.3739.00 has been credited to your bank account on Thursday 9 October 2014 5:03 PM.

I once again request you to check with the bank once again as we are clear and sure that we have refunded the full amount.

I would request you to provide us the scan copy of the transaction for this month.

Once you provide us the scan copy we will forward it to the billing team and your concern will be resolved.

I sincerely apologies for this additional step that might cause you inconvenience. I hope you'll understand that this will help us in assisting you more precisely.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Sanjay A

7-------------------
Hello Sir,

Thank you for writing back to us with required information.

Rest assured, I've forwarded your information to our billing department for further research.

Our billing team will write back to you within 1-3 business days with more information.

If you don't receive the reply within 3 business days or if you have any other or further concerns, then please let us know by replying to this e-mail and we'll do everything we can to help.

You can also reach us by chat or phone from this link:

https://www.amazon.in/gp/help/customer/contact-us/279-2671908-5084533?ie=UTF8&la...

Thank you for your immense patience in this matter.

We hope to see you again soon.

Warmest regards,
Madhavi S

8------------------------
Hello,

Please accept our sincere apologies for the inconvenience you may have experienced,

I really apologize for this inconvenience, We certainly don't want our customer to face this kind of problems.

I would like to inform you the billing department is investigating your issue and I apologize for the delay.

I would like to request you to please wait for 24 more hours for the billing department to forward us the information and we shall inform you at the moment.

We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the concerned department so that you may never face this kind of problems in future again.

If you have any further questions or comments regarding this matter, please feel free to discuss it with us, We will surely help you.

I hope this helps.

We look forward to seeing you soon.

Warmest regards,
Debojit D

9-----------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: hello
07:02 PM IST Amazon(Amazon): Hello, my name is Akshay. I will be happy to help you today.
07:03 PM IST Amazon(Amazon): Sabarish how may I assist you with my best.

07:04 PM IST Sabarish Kumar N R: The billing department should have contacted me today on incorrect refund issue but not yet they have contacted me
07:05 PM IST Amazon(Amazon): Sabarish the refund has to be of 3739rs.
right?
07:05 PM IST Sabarish Kumar N R: yup
07:05 PM IST Amazon(Amazon): Sabarish as I can check we have refunded the same amount.
07:08 PM IST Amazon(Amazon): Sabarish I have checked it in notes that you have not received the refund yet.
Sabarish are you there?
07:09 PM IST Sabarish Kumar N R: yes I am
I know I've not received the refund yet that's why I'm contacting you
07:10 PM IST Amazon(Amazon): Sabarish refund reference: .NFT-[protected]
07:10 PM IST Sabarish Kumar N R: is refund initiated again?
07:10 PM IST Amazon(Amazon): rIGHT.
sorry.
07:11 PM IST Amazon(Amazon): Right.
This refund request is being treated as a disbursement as there was a new CC or DD refund instrument specified on the request
Sunday 12 October 2014 3:04 AM (IST)
07:11 PM IST Sabarish Kumar N R: so when will it reach my acc?ount
07:11 PM IST Amazon(Amazon): Sabarish I really apologies for the inconvenience that you have not received any response yet..
07:12 PM IST Sabarish Kumar N R: yes initially I went for DD option but later changed it as account transfer
07:12 PM IST Amazon(Amazon): Sabarish refund has to be in your account yet.
07:12 PM IST Sabarish Kumar N R: so when will it reach my account?
07:13 PM IST Amazon(Amazon): It has to be reach in your account.
07:14 PM IST Amazon(Amazon): I don`t know the reason why it is not reached to your account.
Please accept my apologies for the inconvenience caused to you.
i am escalating this matter at higher level because it is not the way we process refund.
07:15 PM IST Amazon(Amazon): Your refund is in wait from a long time.
It will be done on urgent basis.
Sabarish It never happens like this.
The reason is not updated that why this happened.
07:16 PM IST Amazon(Amazon): Please accept my apologies Sabarish.
07:16 PM IST Sabarish Kumar N R: mmmm
07:16 PM IST Amazon(Amazon): I will personally follow up your case from now.
And will send you the updates as well.
07:16 PM IST Sabarish Kumar N R: so could you tell me still how many day do I've to entertain you exchanging messages
?
07:16 PM IST Amazon(Amazon): I am sure this will work for you.
07:17 PM IST Amazon(Amazon): Sabarish You have no need to follow up I will do it for you and I will try my best that it will be done by monday.
So we can gain your faith back which you have lost little.
07:17 PM IST Sabarish Kumar N R: ah still two more days
07:18 PM IST Amazon(Amazon): Sabarish tomorrow is sunday.
otherwise I will ask for tomorrow.
07:19 PM IST Sabarish Kumar N R: no chance for that because already I've lost faith in you and I'm ready with all the required papers to file a case against Amazon.in if I don't receive my refund in 4 days.
07:19 PM IST Amazon(Amazon): Sure Sabarish.
07:20 PM IST Amazon(Amazon): Sorry.
I took it wrong.
07:20 PM IST Sabarish Kumar N R: anyways I took it right
07:20 PM IST Amazon(Amazon): Sabarish It will be with you with in next 4 days.
07:20 PM IST Sabarish Kumar N R: thanks for updating me
07:20 PM IST Amazon(Amazon): I got it correct but i just got scared with the first few lines.
07:20 PM IST Sabarish Kumar N R: and stick to the 4 days
07:21 PM IST Sabarish Kumar N R: that's the deadline
07:21 PM IST Amazon(Amazon): Sure Sabarish.
07:21 PM IST Sabarish Kumar N R: bye
07:21 PM IST Amazon(Amazon): Sabarish I hope i answered to your query at your satisfaction level.
07:22 PM IST Amazon(Amazon): Sabarish I got nervous now because it`s the first experience with me that customer reacted in this manner.
i hope you can understand.
07:22 PM IST Sabarish Kumar N R: yes I do very well
07:22 PM IST Amazon(Amazon): Please accept my apology if i have done any mistake.
Thank you for your understanding.
07:23 PM IST Amazon(Amazon): Sabarish I hope i answered to your query at your satisfaction level.
07:23 PM IST Sabarish Kumar N R: Don't panic, if at all I file a case it would be against Amazon.in not personally on you
07:23 PM IST Amazon(Amazon): Thank you Sabarish.

Thank you.
Amazon.in
10------------------------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: Hello. Refund not yet received.
05:07 PM IST Emmanuel(Amazon): Hello, my name is Emmanuel. I'll certainly try to help regarding your concern.
05:08 PM IST Sabarish Kumar N R: Today is the promised date.
05:08 PM IST Emmanuel(Amazon): I'm sorry to hear that Sabarish.
Could you please provide the order number
?
05:09 PM IST Sabarish Kumar N R: [protected]
05:10 PM IST Emmanuel(Amazon): Thank you for the order number./
Please wait while I check this for you.
05:13 PM IST Sabarish Kumar N R: Hello
05:14 PM IST Emmanuel(Amazon): Thank you for your patience Sabarish.
I'm sorry that it took little longer than expected.
05:15 PM IST Sabarish Kumar N R: 20+ days is not little longer
05:17 PM IST Emmanuel(Amazon): No Sabarish, I was talking about the wait time I took to check the information.
I'm really sorry that the refund has not been credited yet.
05:17 PM IST Sabarish Kumar N R: I'm talking about the refund wait
05:18 PM IST Emmanuel(Amazon): I will go ahead and contact our billing team asking them to process the refund right away and will inform them to confirm the same with you.
05:18 PM IST Sabarish Kumar N R: Fine I'll head to the consumer court right away
05:19 PM IST Sabarish Kumar N R: I've been waiting for the billing team to respond for a week
Enough is enough
05:21 PM IST Emmanuel(Amazon): I understand Sabarish, please accept our apologies for the inconvenience caused in this regard.
We certainly didn't expect this to happen.
05:21 PM IST Sabarish Kumar N R: Thanks for everything. Bye.
I can wait no longer.
05:21 PM IST Emmanuel(Amazon): Please be assured, I will send the request to the billing team on priority for you.
05:22 PM IST Emmanuel(Amazon): Please give us last chance to resolve this for you Sabarish.
05:22 PM IST Sabarish Kumar N R: Let's deal it officially thru the court
05:23 PM IST Sabarish Kumar N R: Already I gave more than enough time and details you wanted
05:25 PM IST Emmanuel(Amazon): Yes Sabarish, I understand that you've provided all the details which we greatly appreciate.
05:26 PM IST Emmanuel(Amazon): Please be assured, I will send the request to the billing team on high priority asking them to issue the refund today and will also ask them to confirm the same with you via email.
05:27 PM IST Emmanuel(Amazon): I understand Sabarish, this is has been very much delayed and please understand we certainly didn't expect this to happen and is a rare case.
05:27 PM IST Sabarish Kumar N R: Fine you gave me a word
Today
You have upto 9 pm
05:29 PM IST Emmanuel(Amazon): Thank you for your understanding and patience in this regard Sabarish.
As informed, I've successfully sent the request to the team asking them to process the refund today,
Here is the request which I've sent to them :

*** ISSUE THE REFUND TODAY **

Hello team,

Customer was promised that the refund will be received today and it has not yet been credited and is not at all happy with this, I request you all to check and process the refund at the earliest by today and update the customer with the same.

Thank you.
05:30 PM IST Sabarish Kumar N R: Hmmm
05:31 PM IST Sabarish Kumar N R: If you don't live up to your word then I'll.
05:32 PM IST Emmanuel(Amazon): I understand your frustration Sabarish, If i were you I'd have felt the same.
05:33 PM IST Sabarish Kumar N R: Here's my word if the refund is not issued by 9pm tonight a complaint will be filed tomorrow morning by 11
05:33 PM IST Emmanuel(Amazon): Please rest assured as the request has been sent to the team they will process the refund.
Okay Sabarish.
As the request has been sent to the team they will process the refund and also they will update you with the same.
05:34 PM IST Sabarish Kumar N R: Bye
Thank you
05:34 PM IST Emmanuel(Amazon): I'm really sorry for the inconvenience caused.
And thank you for your patience in this regard.
You're welcome Sabarish=.
Thank you for contacting Amazon. We hope to see you again. Have a great day.

Thank you.
Amazon.in
11-----------------------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: Please connect me to some higher decision making authority from the Billing department to fix my issue
07:31 PM IST Amazon(Amazon): Hello, my name is Pranay. I'll be glad to help you today.
Please let me know your concern, I'll be happy to do everything I can to help you.

07:31 PM IST Sabarish Kumar N R: I'm not interested in talking with no one other than an official from the billing dept
07:32 PM IST Sabarish Kumar N R: I already made a request on the same some 20 mins ago but I got disconnected
07:33 PM IST Amazon(Amazon): At this point of time, I request you to write an email to "[protected]@amazon.in" with your concern.
We'll forward your email to our billing department and you'll receive a response from our billing team within 24 hours.
07:34 PM IST Sabarish Kumar N R: For your information the deadline is today 9pm for the refund of this order [protected]
07:35 PM IST Sabarish Kumar N R: I'm not ready to explain things time and again to a random person evertime
07:36 PM IST Sabarish Kumar N R: I demand you to connect me to some higher decision making authority from the Billing department to fix my issue right on this chat
AND I AM SERIOUS!
07:37 PM IST Amazon(Amazon): I'm sorry, we do not have chat facility for our Billing team.
Please write a email and you'll receive a response within 24 hours maximum.

Thank you.
Amazon.in
12------------------
Hello, I'm sorry to hear that you are unable to see the refund on your order #[protected].

I've thoroughly checked with my available resources and can confirm that we issued a refund to your bank account for Rs.3, 739.00 on Sunday 12 October 2014 2:35 PM. Please understand that the refund was initiated on 9th October and processed on 12th October.

The reference number for the refund is already sent to you via email by our billing team. The reference number will be generated only after the refund is confirmed.

Since you are unable to locate the refund on your account, I request you to please contact your bank customer service with this reference number and ask them to check for the refund with it. Also, I request you to please check your bank statement between 9 October 2014 to 15 October 2014.

In case, if they still don't see the refund with the provided reference number, please ask them immediately to file a charge dispute on this transaction.

Please use the term charge dispute when you are in call with them, only then they will be able to file it for you.At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I'm very positive this will resolve the issue and you will be able to locate the refund.

If bank still unable to locate the refund even after filing transaction dispute, please take transaction dispute number from bank and reply to this email.

Once again, I apologize for the inconvenience you have faced to locate the refund. If you have any queries or concerns, please feel free and reply to this email, we will be more than glad to help you. I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Vijaya K

13---------------- Hello

Hello,

I've forwarded your issue to our billing Customer Service team. You should hear back from them in the next 1-2 business days.

We look forward to seeing you again soon.

Warmest regards,

14----------------
Hello,

Thanks for writing back with the contact number.

I will forward this number to the billing team and make sure you will get a call from them.

In the meanwhile I would kindly request you to contact the bank agent clearly make them a note of "charge dispute" so that they will give you a reference number for this charge dispute of your refund.

You please write to us with that reference number so that we will proceed further and do needful to you with the refund.

If you need help with any other query, please contact us by visiting the following link:

https://www.amazon.in/gp/help/customer/contact-us/279-2671908-5084533?ie=UTF8&la...

We're available 24 hours a day, 7 days a week.

We look forward to seeing you again soon.

Warmest regards,
Nanda S

15--------------
Hello,

This mail is regarding your order #[protected].

This is to inform you that please contact with your bank with refund reference no. NFT-141013130XXXXXXXXXXXXXX and they will surely help you in this.

However If your bank is unable to locate the refund with the reference number NFT-141013130XXXXXXXXXXXXXX.

Please follow the below steps:

1. Contact the customer service of your bank.
2. File the transaction dispute as "refund never processed."
3. On doing that, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.
4. If your bank is still unable to locate the refund even after filing transaction dispute, collect the transaction dispute number from your bank and send it to us as reply to this email.

We will escalate this matter to the appropriate team and make sure that you receive the refund at the earliest.

We look forward to seeing you again soon

Warmest regards,
Manish N

Amazon.in

16------------------
Hello,

This E-mail is regarding the refund of the order#[protected] for item "WD Elements Portable 1TB USB 3.0 External Hard Drive (Black)".

I would like to inform you that as you have not received the refund in your account till date, I request you to please dispute the charges with the bank. In case they are not able to help please provide us the copy of the bank statement along with the dispute transaction ID and we will assist you further.

We look forward to seeing you again soon.

Warmest regards,
Jasmeet S

Amazon.in

17----------------
Hello,

I understand that you want the full NEFT transaction ID. I'll surely help you about this.

So quickly resolve this concern, I have contented to our billing team and ask them to look into this matter and resolve this on high priority.

So, I requested to you please wait for another 2-3 business days and our billing team is write back to you with proper resolution.

And please be assure that you will get the refund for your order at the earliest.

We try our level best to provide convenient and stress free shopping to our customers but in this case we haven’t met the standard, please accept my sincere apologies for this.

Your patience and understanding is highly appreciated in this matter.

I hope this helps. We look forward to see you soon.

Warmest regards,
Prince B

18----------------
Greetings from Amazon.in

We wanted to let you know that we received your return for your order [protected] and our returns department is now processing it.

If a refund is due you will receive another email confirmation shortly.

Further information regarding refunds can be found on our help pages http://www.amazon.in/gp/help/customer/display.html?nodeId=201149850

Thank you for shopping at Amazon.in.

Note: this e-mail was sent from a notification-only e-mail address that cannot accept incoming e-mail. Please do not reply to this message.
19------------------
I demand the SCREENSHOT of the page you use to get the NEFT ID and also the SCREENSHOT of the page which confirms that your transaction is refund initiated(as you have said). And also today is the third day and I have not received a mail from you. Sabarish Kumar
20---------------
Hello,

I am sorry to inform you that we are unable to send you the screen shot as per company policy. I apologize for the inconvenience.

To make things even better, I have checked and found that the amount of Rs.3, 739.00 has been issued to you on 12 October 2014 from our end and till now it would have been credited to your account.

I request you to please contact your bank customer care service for the status of refund, if till now you have not received the same.

Rest assure that your issue will be resolved at the earliest.

If you have any further query, please write back to us and we will resolve your issue at the earliest.

We look forward to seeing you again soon.

Warmest regards,
Salman K

21-----------------------
Hello,

As per our conversation, I've escalated this issue to our concern department and within 24-48 hrs. you will definitely get an email regarding the NFT details.

I hope this helps you.

Warmest regards,

22-----------------------
Hello,

I'm writing to follow up on our conversation about the refund for your order #[protected] .

Our Billing department has confirmed that we issued a refund to your bank through NEFT for Rs.3739.00 on 9 October. The reference number for the refund is reference: .NFT-141013130XXXXXXXXXXXXXX.

Please contact your bank with this reference number for more information about your refund. If you still don't see your refund, please contact your bank and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Sonika

Amazon.in

23------------------
Hello,

I'm writing to follow up on our conversation about the refund for your order #[protected] .

Our Billing department has confirmed that we issued a refund to your bank through NEFT for Rs.3739.00 on 12th October 2014. The reference number for the refund is reference: Payment Transaction ID [protected]

Please contact your bank with this reference number for more information about your refund. If you still don't see your refund, please contact your bank and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Meghana

24---------------------
Hello Sabarish,

This Email is regarding the refund for your order of 'WD Elements Portable 1TB USB 3.0 External Hard Drive (Black)'.

I've checked and ca confirm that full refund was issued from our end for the above order. The reference number for the refund is NFT-141013130XXXXXXXXXXXXXX.

If you still not receive the refund, I kindly request you to please contact your issuing bank with this reference number for more information about your refund and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Fawaaz

25----------------
Hello,

I'm writing to follow up on our conversation about the refund for your order #[protected] .

Our Billing department has confirmed that we issued a refund to your bank through NEFT for Rs.3739.00 on 9 October. The reference number for the refund is reference: .NFT-141013130XXXXXXXXXXXXXX.

Please contact your bank with this reference number for more information about your refund. If you still don't see your refund, please contact your bank and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Sonika

26--------------------
Dear Customer,

I am James from Amazon customer service, I am writing to follow up on our telephonic conversation regarding your order.

I am sorry for the delay and inconvenience caused regarding the refund for this order.

I have contact the billing team to send the U.T.R number at the earliest to you.

I will personally follow up on this order and will keep you posted.

I am going to be you single point of contact till the issue is resolved.

Its been a pleasure assisting you and thank you giving me an opportunity to serve you.

Warmest regards,
James

27-----------------------------
Hello,

I am sorry that you are unable to locate the refund yet for your order #[protected].

I understand that your bank is unable to locate the refund with the reference number #[protected].

Please follow the below steps:

1. Contact the customer service of your bank.
2. File the transaction dispute as "refund never processed."
3. On doing that, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.
4. If your bank is still unable to locate the refund even after filing transaction dispute, collect the transaction dispute number from your bank and send it to us as reply to this email.

We will forward this matter to the appropriate team and make sure that you receive the refund at the earliest.

If you need help with any other query, please contact us by visiting the following link:

https://www.amazon.in/gp/help/customer/contact-us/279-2671908-5084533?ie=UTF8&la...

Were available 24 hours a day, 7 days a week.

We look forward to seeing you again soon

Warmest regards,
Nithya R

Amazon.in

28------------------------
Hello,

I'm Sai from Amazon leadership team and I'm writing this e-mail in reference to the order #[protected]. I have looked in to the issue which you are facing and as you requested we already gave you the UTR number.

In this case I request you to follow the below steps:

Please follow the below steps:

1. Contact the customer service of your bank.
2. File the transaction dispute as "refund never processed."
3. On doing that, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.
4. If your bank is still unable to locate the refund even after filing transaction dispute, collect the transaction dispute number from your bank and send it to us as reply to this email.

Please kindly do the needful so that we could help you further.

We hope to see you again soon.

Warmest regards,
Sai

Amazon.in

29-------------------------
Hello,

I am very clear that I have not received any refund. I have contacted my bank thrice in person regarding this issue and they have made it clear that they are unable to help on this issue and they told me “Only Amazon.in could help you”. I am really upset on your costumer care, they have been disconnecting my call on purpose( I know it very well, it’s not technical fault. The last call was disconnected with the CC associate saying “Thank you for contacting Amazon….” while I was still speaking, literally.) If you are sure the refund has been issued then submit me a proof, CASH ACKNOWLEDGEMENT RECEIPT and also UTR NUMBER. The payment transaction ID that you have been giving me is the same as that of the UTR number provided by you. I am not illiterate to not to figure out the difference. DON’T FOOL ME OUT.

JUST GIVE ME “CASH ACKNOWLEDGEMENT RECIPT AND UTR NUMBER.”

If I receive another lengthy mail with no information I demanded and only dumb excuses, that’s it that would be the end of the episode. I know where to talk and what actions to take.

Your mail should be as simple as the following….

UTR number is ……(number)

Cash acknowledgement receipt (attached here)

no ### nothing. just two simple lines. understood?

Sent from Windows Mail
Sabarish Kumar

I have ordered piegon sterlizer back on 05.11.14 with Order [protected], as per amazon order was shipped on 06.11.14 and today i.e. 12.11.14 i received an email from amazon that parcel has been undelivered and returned back and that too no one from amazon / gati came in to drop the item and moreover i dint received the call from amazon that we are not able to locate your address.

I spoke at customer care but no positive reply, they were just saying we cant help you out in this.

How come amazon can give such a pathetic services. Really Really very much disappointed with amazon.

Im one of those people who are nicely cheated by amazon. I had ordered for 1435 dell laptop battery for 1675 Rs or so. But even after 7 days of time as quoted by amazon, they have not cared to deliver it on time. worst than this is the email sent to them has bounced back on me not one but twice. They have no contact numbers to track the order. they dont bother to put up their toll free number on their website. I dont know how people are still buying products from amazon like potatoes. This is my bad experience. if i dont get my product even by monday, then i will definitely go to consumer court and put up the cheating business of amazon in all my websites & social media

Reference is mde to
Order ID [protected]:1 of Eveready HL51 40-LEDs Rechargeable Home Light (Maroon) which was
promised to bedelivered by friday the 26th September. The product was not dispatched till the 25th and when contacted
the seller replied bluntly that he is no more interested in selling the product.
I was forced to cancel the product and wasted my time pleading with the seller
My review was also deleted and when i contacted the customer service all i
got a reply was that investigation will be carried out by AMAZON and the results will not be disclosed.
Meanwhile the seller will continue fooling and cheating people as is my case. I doubt whether this mail will ever be reviewed
by AMAZON . All the customer executives of AMAZON has a typical answer that the matter will taken up with higher authorities
Without a copy of mail been sent to customer

They wasted my entire day off when I arranged to have a package delivered today then laughed at me on the phone after telling me they "misplaced" it. I will make sure sellers don't use Ontrac before purchasing from them. Hours and Hours of my time wasted not to mention phone time with Amazon to get a refund. Now I'm told it will take days to get a refund before I can purchase from a different seller. I found a seller other than Amazon and at a cheaper price who doesn't use Ontrac. I had no idea buying from Amazon could be this bad. They kept me waiting with their cut and past responses for hours today. Just awful.

i have order a mobile cover . i get the order on time BUT it was wrong order . i have order a very stylish mobile cover but the seller deliver a very simple and basic cover . when i ask for replacement, seller reply me that this is not my fault and i am not responsible . order no. [protected] or KolorEdge Back cover + Screen Protector for Nokia lumia-520 - Pink . secondly when i talk to amazon customer care they said mam this is the case between buyer and seller so we cant help you . now they people are suggesting em to go to a courier company and send the product . if i do that, seller may refuse that eh got the product as i know that the seller mohd shoaib nawaz, is not trustable person . this is my first and last experince with amazon.in

I would like to complain about the company named CONNECTBUY a seller in amazon.com. The said company hired me, made me work for a data entry position and never paid me one single penny. Data entry was the job and it was very time consuming i would spend 10 hours, sometimes more just by searching vendors and updating price on the database, repeat that times 200. It was hard but i was eager to earn money out of it. I was in for a third week and everything was going good until our boss asked me to transfer to other department in which i know nothing about, and without notice they just told me to do the job or else i won't get paid, I had asked our boss many times that i wont transfer and just stick to data entry because that is where im good at but he told me no and warned me.

I wanna ask your help about this matter, will i get paid from the work that i have done? I am not asking a big amount just my proper and hard earned money from it. The work was done, qouta per day was reach, daily reports passed and i wonder why he won't pay me, this is very unfair, i worked my a## off to point where I'm not eating just to pass that report. I contact our boss but he does not answer, i feel i got scammed here. I just want my salary paid, is it too much to asked.
I got proof of my work and other things that would back me up in this. I hope someone can help me.
Thank you.

You are now connected to Shailendra from Amazon.com
Me:guys, you overcharged my credit card by 60.95 AUD for my today's order
Shailendra:Hello, my name is Shailendra. I'll be happy to help you.
I'm sorry to know about the overcharge. Before I look into your account, I need to verify that you're the account holder. Can you tell me the name on your account,
your e-mail address, and your billing address, please?
Me:[protected]@gmail.com
lemeax mathew
Lemeax Mathew
Woolworths Limited
1 Woolworths way
Bellavista, NSW 2153
Australia
sorry that was my shipping address'
my billing address is :
Lemeax Mathew
14 / 173-179 Pennant Hills Road
Thornleigh, NSW 2120
Australia
Shailendra:Thanks
May I know the order number on which you have overcharged?
Me:[protected]
you deducted 293.45 AUD twice from my credit card
Shailendra:I am sorry for misunderstanding.
Let me connect you to a member of our kindle team. It will only take a moment.
Me:ok
A Customer Service Associate will be with you in a moment.
You are now connected to Dione from Amazon.com
Dione:Hello, my name is Dione from Kindle Support. I'll be happy to help you today.
Me:ok
Dione:I understand that there is an overdraft charge in the order number you provided. Is that correct?
Me:yes
Dione:Thanks.
Due to the nature of concern, I will be transferring you to the appropriate department to assist you with your concern. Please stay connected. Thanks!
A Customer Service Associate will be with you in a moment.
You are now connected to Brooke from Amazon.com
Brooke:Thank you. Please allow me one moment to review the previous conversation so I can better assist you.
Me:ok
Brooke:Thank you for your patience. I am showing the total for the order was $525.95 AUD. There is two shipments in this order.
Me:yep
but my credit card showsyou deducted 293.45 AUD TWICE
Brooke:Yes, there was a prior authorization placed on the account. The total that will be charged to the account will be the $525.95 AUD when the order ships. The other charges will fall off your account in 7-10 business days with the bank, as it may be sooner.
Me:Mate.. its a credit card... why you charge extra. i have being shopping with Amazon for quite sometime...
Brooke:I do understand. I apologize for any inconvenience this may have caused. We do prior authorizations on all orders and the final charge is processed when the order is shipped.
Me:i don't understand by prior authorizations... i know i purchased goods from a website called Amazon...
you can't just charge what you like
Brooke:A prior authorization is a charge placed on hold on your account. The hold will either be processed when the order ships or credited back to your account within 7-10 business days. The total that will be processed when your order ships will be $525.95 for this order and all other charges pending on hold will be removed from account.
Me:in essesnce you are ILLEGALLY blocked me from spending 60 $ till you refund that anount... cool
i want to raise this as a serious feedback.
i am not satisfied by this sort of service...
i have spend couple of 1000s on this website..
Brooke:I am very sorry, and you are more than welcome to submit feedback on Amazon.com. All orders have a prior authorization when placed as a hold on account and not actually charged to account until order has shipped.
Me:why can't you just prior authorize just the cost ... you are ###ting
Brooke:Can you please hold a brief moment while I look into this further for you?
Me:ok
Brooke:Thank you.
I just wanted to let you know I am still here and I appreciate your patience. I am just further reviewing your account to see what options may be available at this time for you. Please allow me another moment or two.
Me:ok... take your time
Brooke:Thank you for your patience. I am very sorry about this and I will be happy to address this issue for you. I have spoken with someone on the leadership team in the meantime and not sure why two authorizations went through on the account. I can assure you that only $525.95 AUD will be charged to the account and the rest will be taken off hold for you within 7-10 business days.
Me:why should suffer for your inefficiency
i never authorised that amount..in the first case
Brooke:There is two shipments in the order. The first shipment is $232.50 AUD and the second shipment is $293.45 AUD. You will see these process as two separate charges when they are charged, as well. I am very sorry and wish there was more I could do at this time.
Me:can i talk to a real customer service ahent who understands customer please
agent
Brooke:Please hold a brief moment while I get someone from the leadership team for you.
Me:ok, , next time please make sure the customer is feeling he is winning
Brooke:Okay, great! I have got someone that will be more than happy to speak with you. Please hold while I transfer.
I apologize. I was in middle of transferring and system is not recognizing transfer. Please hold while I continue to find someone else available.
Me:i am amazed at the customer service at Amazon.. very disappointed.. could have purchased from an Australian company..
Brooke:I do apologize. I am working as quickly as I can to find someone to better assist you.
Ok, thank you again for your patience. I am going to transfer you to Rachel now and she will be able to assist you.
A Customer Service Associate will be with you in a moment.
You are now connected to Rachel from Amazon.com
Rachel:Hello, my name is Rachel. I'm a member of the leadership team here at Amazon.com. I'll be happy to help you today. Please give me a moment to look into this for you.
Me:ok
Rachel:I am looking at the order and it looks like you are seeing a double authorization for part of the order. Once the order ships the authorization will drop off an you will only be charged once for that part of the order.
Me:why you charge me for what i not authorised you to do
Rachel:It is not a charge but an authorization to make sure that the card was valid. You will only be charged once for this order
Me:Ok.. let me explain
Rachel:As soon as the order ships the authorization will drop off and you will only see one charge for $293.45
Me:when you do that you are blocking me from spending that amount
Rachel:I understand that and apologize but the authorization will be lifted as soon as the order ships out which could be as early as today and then only the one charge will remain.
Me:you guys are so cool in saying that... why should i suffer for your ineffeciency
like i told your other lady
Rachel:I can provide you with the transaction IDs to bring to your bank to show they are just authorizations and not charges, but I am unable to lift them.
Me:so for you to do a mistake its ok tojust say SORRY and everything alright
who should i complaint to
credit card guys
i am your customer
Rachel:This authorization will be removed as soon as the item ships, I can provide the transaction ids for both so that you can bring it to the credit card company to see if they can release one of the authorizations but I am unable to do so.
Me:do i have a reference id to this conversation
very poor custoemr support
Rachel:All the conversations are saved in your account history.
Me:you check the delivery address
i work for the largest retail comapny
and currently working on their CRM
classic ecample of what not do
Rachel:I do apologize but this is someone on the banks side of things and I am not able to remove an authorization. I can give you the transactions id's to provide to your bank to see if they are able to remove them but once the order has been shipped out the authorization will be removed.
Me:ok.. what we adice our customer service agents is ... First of all customer is the KING. they are always right
here the mistake is Amazon's.. we might have compesated or made customer experiance by offering a appology and a gift or something..
not kidding
try any Australian Companu
comnpany
a Sorrry is just anybody's reply
you may be world's largest online retailer but i don't agree the experiance you are providing..
Rachel:There is nothing further I can do on this matter besides provide the transaction ID's for you to provide to your banks.
Me:you see still me your CUSTOMER is the losser here
you have blocked my money
Rachel:As soon as the item ships out the authorization will be removed and there will only be once charge. I am sorry but there is nothing further I can do in this situation besides provide you with the transaction id's to provide to your credit company. Is there anything else that I can assist with?
Me:you are like a robot.. i am going publish this on net an see what other think about it

They told me my account was closed because I had to many returns. I have to tell you, I have never had this situation with any other company. I have ordered online with Kohls, Walmart and Target. If I don't like it; I return it. If it doesn't meet my expectation; I return it.

First of all - I received a few emails months ago telling me to stop returning so many items. I explained then that if I don't like something I will return it. Other stores do not give me a hard time. No matter what the condition of the item. I am not trying to get over on someone. I don't want to pay for something I don't like.

Also, I received the email on a Saturday. I told them to cancel all of my account, since I don't like giving money to a corporation that gives me a hard time. They did so. I also sent them an email telling them I would take my business to Overstock. And sent them an article. Basically, I wanted them to know there are other ways to buy products online.

Today, I received a few emails. One were emails sending me advertisements. Even though they had closed my account, they didn't change my email settings. So I had to go to amazon.com to change them. Another told me a cat box shipped. The other one I ordered is way to big. It is incredibly heavy when I fill it up. I was pretty surprised to see the item shipped. So I looked on amazon.com and could not access the orders since I canceled my account. Then I received an email telling me to basically stop even LOOKING at your website! What?!?!?!? Wow.

The accounts department does not have a phone to speak to anyone. They only correspondence by email. They will not put you in touch with a supervisor at all. I call this the black amazon. They are not doing a very good job as an accounts department. I told them about the books that I had rented and they asked me what books they were. Huh?!?!?! I told them they should have figured all of this out BEFORE they closed my account. They reopened it for 48 hours, so I could return the books.

I bought the kindle HDX a few months ago and it is a waste of over $200, plus cover, books and movies I can't watch. RIPOFF

Beware trying to open a seller account on Amazon. The seller department behaves like fascists
Seller support / sales performance: +[protected]
Statement:
I, .. confirm that I have never had an Amazon seller account before
the account that was opened on the 23rdMay 2014. Name of account opened on
23/5/14, ‘..’. I.D details provided to open this account was my
passport details. I have never had an Amazon seller account before this date in
my name or under any other name including aliases.

Amazon.co.uk

To

May 25
at 3:48 PM

Your Account

Amazon.co.uk

Message From Customer Service

Hello,

Thank you for the information regarding your report to the Metropolitan
Police.

If you've already alerted the police, an officer can contact our Law
Enforcement team, who can advise on the information required for the
release of the personal data you are requesting. The Law Enforcement team’s email
address is:

Email: [protected]@amazon.co.uk

We cannot investigate unless the request comes directly from the
Police. As detailed in my previous email:

" Once our Legal Department receives notification of the issue
from the police and/or your legal counsel, they will respond to them
directly. "

Please note that these contact details are for use by the requesting
law enforcement officer only. Requests from email addresses other
than those known to Amazon will not receive a reply.

Warmest regards,
Adrian S

Amazon.co.uk

Me
To
[protected]@amazon.co.[protected]@amazon.co.uk
May 25
at 2:38 PM

FYI.

Re' sales performance / seller department

You will have to escalate this, as I have contacted the Metropolitan
police and the crime reference is: ..

The matter is being treated as i.d. theft, and I confirm that I have never
had a seller account at Amazon.

If members of staff at Amazon have acted maliciously and know that I have not
had a seller account before, then I will press for criminal charges to be brought
against such staff for wasting police time etc.

You are advised to take this matter seriously and escalate it accordingly.

To Me

May 25 at
12:05 PM

Your Account

Amazon.co.uk

Message From Customer Service

Hello
Mr ..,

My name is Adrian and I’m in the Customer Escalations Team at
Amazon. As previously advised; While we are unable to provide
detailed information on how we link related accounts, please know that we
have reviewed your account on the basis of the information provided and
regret to inform you that it will not be reopened.

We regret that we have not been able to address your concerns to your
satisfaction. Unfortunately, we will not be able to offer any additional
insight or action on these matters. Further requests for
information regarding this issue will not receive a further response.

We are sorry that you feel the need to contact the police and/or take
legal advice in relation to this matter. Once our Legal Department
receives notification of the issue from the police and/or your legal
counsel, they will respond to them directly.

Thank you for your understanding.

Warmest regards,
Adrian S

[protected]@amazon.co.uk

To
..

May 24 at
6:19 PM

Greetings
from Amazon.

We are unable to provide detailed
information on how we link related accounts. However, we have confirmed that
we have significant evidence that your account is related to another account
that was closed by Amazon.

Once selling privileges have been removed, sellers are not allowed to establish
new accounts. For this reason, we will not be reinstating your selling
privileges.

Regards,

Seller Performance Team
Amazon Payments

[protected]@amazon.co.uk

To
..

May 23 at
11:38 PM

Greetings
from Amazon.

We are writing to let you know that we have removed your selling privileges.

We took this action because our records
indicate that this account is related to another selling account that was
closed by Amazon. Once selling privileges have been removed, sellers are
not allowed to establish new accounts.

Due to the proprietary nature of our business, we do not provide detailed
information on how we determine that accounts are related.

If you would like to appeal this decision, please visit the Notifications page
in the Performance section of your account, find this message in the list of
notifications, and click the Appeal button (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html). For information on creating an
appeal, search for “Appeal the Removal of Selling Privileges” in seller Help.

Regards,

Seller Performance Team
Amazon Payments

I paid 145$ to amazon for a watch

And this is what i have got of 145$
Greetings from amazon.com.

This message is to inform you that we have closed your amazon.com account.

We have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled.

We are unable to discuss other accounts with you but please contact us should you have any other questions; we'd be glad to assist you.

Sincerely,

Account specialist
Amazon.com
Http: / / www. Amazon.com

And the worst part. . No body is ready to hear. . . They just disconnect the conversation. . . Only sending the copy of above mail

In June 2013 I purchased a new Seiko watch from Amazon.com. The order was filled by a company named Crystal Gems and it arrived with a standard one year warranty. The watch stopped working during the warranty period so I shipped it to Seiko with the warranty card and a copy of my Amazon invoice. Seiko researched Crystal Gems and determined they are not an authorized Seiko reseller; the warranty they supplied is useless. My only options are to pay for repairs or buy a new watch. Amazon won't help and the reseller thinks they are authorized to resell and says Seiko is wrong. They won't take any action to back up their claim so I'm stuck with a broken watch.

This review is for D-Dolution a seller on Amazon; Selling: Tamron 18-200mm Di III VC for Sony Mirrorless Interchangeable-Lens Camera Series AFB011-700 (Black) (Electronics) -- GRAY MARKET - AGAINST AMAZON RULES. The product page says nothing about Gray Market. You have to click on hidden links to read about the seller. I tried to register this lens on the Tamron USA site and got an error code w/ the serial code provided on a "piece of paper." No serial code was on the lens itself. No paperwork came with the lens. No booklet etc. The seller claimed I could not get the six year warranty from Tamron because it was a gray market lens from Korea. He suggested I buy a year of expensive drop and break insurance from him. I called Tamron USA, and they will not SERVICE or WARRANTY gray market lenses. I described my lens to them (no serial number on it), they concluded that it was not even a gray market lens. They say they e-mount lenses are newer and would definitely have serial numbers "etched" on them (the body) -even the gray market lenses. I assume I have a knock off that could not be serviced in the US or Korea. Amazon has made me jump through hoops to get my money back. They are allowing this seller to sell in this manner against their policy. He hides this information in links instead of in direct product information. They should be picking up the package from my doorstep and shipping it back for me, instead of me going from place to place on my lunch hour trying to price a good way to send it to Korea. DO NOT BUY ELECTRONICS FROM THEM. IT MAY BE KNOCK OFFS/GRAY MARKET. They know it and allow these vendors to hide it. I posted a review, and the vendor pulled it...by pulling the whole item.

I have a charge on my credit card for $37.59 from Amazon for a purchase on 12/03/2013. My credit card company has had no success in finding an answer from amazon so informed me that I had to pay the charge, Could you please tell me what the item was that I was charged for? [protected]@aol.com Thank you

I was researching some items to purchase, when my antivirus and malware alarms went off on my almost new computer. After looking into why, i was told the supposedly safe site i was on was infected with "malicious software", and to close internet immediately to avoid damage to my hard drive and fix the issues. Suprise! I closed the browser down, and was involved in fixing the issues, when all of a sudden their website (With the green "secure" check intact) all of a sudden opened itself back up and then started opening tabs to blank pages. Not just a few, over 15 pages of virus filled blankness. None of them would close, computer issued an s. O. S that the hard drive would crash if this website was allowed to stay open due to malicious software and virus activity on the site. Very long and rageful story later, it did crash. Hard. Needed a new hard drive. I contacted the manufacturer and was told that this is actually a common issue and that they do not recommend any customer shop at that site due to this problem. Anyway, when i contacted amazon to let them know of the issue, i was suprised to find that they knew of the problem, and then they blamed me! I was told that my system allowed it into theirs, which is very funny since i have 2 brands of antivirus, malware protection, etc. , and regular deep scans showed nothing. In addition, my son in law is a computer repair tech and programmer, and when he checked my computer after removing and reinstalling new hard drive, the same problem was still present, and he had to take my computer for over a week to remove all programs, and "clean" my system. After this was done, he used his computer (With some program) to go to their site, and found that they have almost no protection from virus and malware activity on their shopping site, but the checkout is mostly secure. Sounds silly to me. I log in to shop, and have had to call my bank and get my accounts changed due to the possible breach. To end this - if you shop at their site, be very careful! Make sure your antivirus is on high setting and the bank on speed dial or you will have the same issue.

It has been over 2 months since I am able to access my Amazon Sellers and Buyers

account. I have contacted amazon costumer services countless times about the issue and

talked to over 10+ representatives and 5+ supervisors/managers. The reply was the same,

stating that my account was put on hold for further research. I was told by each and

every customer service representative (including supervisors and managers) that they

have sent an email to an "Account Specialist" and that they guarantee that I should

have a reply back within 24 hours. Starting over 2 months ago I tried about twice a

week to see if my issue is resolved but still no result.

This issue has resulted in me not being able to:

- Access my Buyers account for receipts and gift card funds within my account.

- Process returns for items that are defective.

- Unable to cancel my recurring amazon prime which I can no longer utilize but I am

still getting charged for.

- Access my sellers account to alter the prices of my product.

- Send in more items to sell.

- Retrieve Tax information to process my tax returns.

- Provide customers of my sells proper feedback to their inquiries.

I ordered one firepit from amazon.com on line. They used my accumulated points to pay for the large order. I checked it several times. This weekend two large and heavy boxes were dropped on my doorstep without any notification. It was obvious that one was a duplicate order of the original item. I have not touched the box or moved it. Now amazon is saying i must have ordered two by error.
I think the problem started with me canceling the firepit earler in the day. I then decided hours later to go back into the system and reorder it. In doing so i think it reactivated my inital order and thus i ended up with two of them. The return charges ore far too high for me to pay for it's return. I want the delivery company to pick it up because i immediatly decided i did not want to accept the wrong item delivered. Amazon.com tells it's customers not to reject incorrect deliveries and then they argue with them over who will pay the return fees and blame the buyer for any orders that are inncorrect.

I ordered a power washer sold and shipped by amazon. I was given a specific delivery date out about 1 week. I live in Minnesota and it is Fall with only a narrow window remaining that I could use the washer. After receiving notice of a shipping delay I called customer service to check on new delivery date. I was told that they could verify that I would receive it by the stated date. I received an email "verifying" it would be delivered. As the date approached and I had not received any notification of delivery, I called customer service once again. This time it was the day before it was to be delivered. I inquired about status of shipment. I was told that it would arrive as stated and that it was crated and would be shipped locally. They were waiting for pickup by local company. By 9pm the night before I was to receive it I still had no notification. I emailed customer service and received a response saying that it would not be delivered on the date promised and that it would the following week. I cancelled the order this time as the computer at amazon let me do so - where previously it said it could not assure my order would be cancelled. So I now refer to amazon's customer disservice department. Dr. Wes

6 years ago, Amazon lost my positive ratings on Marketplace. They were obviously moving servers or changing systems as they also lost my password (twice). When I asked for these to be reinstated, they did not reply. When I insisted they reply, they suspended me without explanation. I asked 7 times why, and got the same general message that I had 'breached their conditions', but they would not explain which one (I hadn't broken any in my view). Recently I decided to appeal asking why my original account was suspended. They say there is an appeal -THERE IS NO APPEAL (See the last sentence below). This is, once again, a generic email sent to those they can't be bothered to deal with in detail (for example, there are no funds, for obvious reasons).
Arrogant, sickening, hypocritical and lazy. They are bullies who don't pay their UK taxes either.
"Greetings from Amazon.co.uk,
Please be assured that your account has been reviewed by Amazon staff, and we have determined that it will not be reopened. As previously stated, your Amazon.co.uk seller account has been closed, as it has come to our attention that this account is related to a previously blocked seller account.
The closure of an account is a permanent action. Any subsequent accounts that are opened will be closed as well. Thank you for your understanding with our decision. Any funds that were in your account at the time of closure are on temporary hold pending the resolution of your sales. Funds are generally held for 90 days and will be released minus any unresolved chargebacks or A-to-z claims filed against your account.
Please note that we will be unable to provide further information and that further correspondence on this matter will not be answered.
Regards,
Seller Performance Team
Amazon.co.uk"

I shop almost exclusively online these days, and I've noticed what appears to be a change in practice at Amazon.com. Most of the time my orders from websites are shipped within 48 hours. If there will be a delay - say, because an item is not in stock - I will receive an email advising me when to expect my order. Even when I order from third-party providers through Amazon, orders ship promptly. Amazon itself, though, seems to be delaying shipping for several days when I choose the free Super Saver shipping option that is offered. It is July 29 now, and several items I ordered on July 23 haven't been shipped yet - although the one item I ordered from a third-party Amazon partner at the same time was shipped within 24 hours, and will arrive tomorrow. I also sell on Amazon, and they require me to ship within 48 hours. Amazon should abide by its own policy. If my order is being held because of an out-of-stock condition, I should be notified.